{"id":31272,"date":"2023-11-16T09:20:36","date_gmt":"2023-11-16T09:20:36","guid":{"rendered":"http:\/\/webkul.com\/blog\/?p=31272"},"modified":"2025-10-23T08:26:27","modified_gmt":"2025-10-23T08:26:27","slug":"odoo-return-merchandise-authorization","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/odoo-return-merchandise-authorization\/","title":{"rendered":"User Guide for Odoo Return Merchandise Authorization (RMA)"},"content":{"rendered":"\n
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Introduction<\/h2>\n<\/div><\/div>\n\n\n\n

Odoo Return Merchandise Authorization (RMA)<\/a> helps customers to return or exchange products. Each return gets a unique return code for easy tracking.<\/p>\n\n\n\n

In Odoo’s Return Merchandise Authorization (RMA), admin and customer can generate a return request. Moreover, they can conveniently track the status of return request.<\/p>\n\n\n\n

Customers and admins receive emails when the request stage changes. It keeps them informed about the return process.<\/p>\n\n\n\n

Check the video mentioned below for a brief overview about the module: <\/p>\n\n\n\n

wSSmZKr2rqQ<\/div><\/div><\/div><\/div>\n\n\n\n
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Features<\/h2>\n<\/div><\/div>\n\n\n\n
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  1. Odoo Return Merchandise Authorization (RMA) helps customers to return products.<\/li>\n\n\n\n
  2. This module also allows customers to exchange the product.<\/li>\n\n\n\n
  3. Customers can create return or exchange requests directly from website.<\/li>\n\n\n\n
  4. Customers can create a single or bulk return request.<\/li>\n\n\n\n
  5. Customers will get a pop-up to select reasons and quantity of product.<\/li>\n\n\n\n
  6. It generates a unique code for each return for easy tracking through department.<\/li>\n\n\n\n
  7. Admin can also raise RMA requests directly from sale order.<\/li>\n\n\n\n
  8. Admin can raise return requests per product within sale order.<\/li>\n\n\n\n
  9. Admin can also view RMA records through sales order.<\/li>\n\n\n\n
  10. Admin can manage return stages via Odoo backend for return management.<\/li>\n\n\n\n
  11. Once delivery is validated, return button will be visible.<\/li>\n\n\n\n
  12. Customers and admin receive an email when return stage changes.<\/li>\n\n\n\n
  13. Customers can communicate regarding their return requests directly from website.<\/li>\n\n\n\n
  14. A public user can request returns or exchanges by providing their order details. <\/li>\n<\/ol>\n\n\n\n
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    Installation<\/h2>\n<\/div><\/div>\n\n\n\n
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    1. Once you purchase Odoo Return Merchandise Authorization (RMA) module from Webkul store, you will receive a link to download module’s zip file.<\/li>\n\n\n\n
    2. Extract the file on your system after download finishes. Consequently, as a result, you will be able to see a folder named \u2018rma\u2019.<\/li>\n\n\n\n
    3. Copy and paste this folder inside your Odoo Add-Ons path<\/strong>.<\/li>\n\n\n\n
    4. Now, open Odoo App and click on the Settings menu. Here, click on Activate the Developer Mode<\/strong>.<\/li>\n\n\n\n
    5. Open the Apps menu and click on \u2018Update Modules List<\/strong>.\u2019<\/li>\n\n\n\n
    6. In the search bar, remove all the filters and search \u2018rma\u2019<\/strong><\/li>\n\n\n\n
    7. You will be able to see module in the search results. Click on \u2018Install<\/strong>\u2019 to install it.<\/li>\n<\/ol>\n\n\n\n
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      Workflow<\/h2>\n<\/div><\/div>\n\n\n\n
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      1. After installing Odoo Return Merchandise Authorization (RMA) module, customers can initiate a return request for product they ordered on website. This can be done once their order is delivered or partially shipped by navigating to My Account \u2192 Sales Orders \u2192 Order.<\/strong><\/li>\n<\/ol>\n\n\n\n
        \"Sales<\/figure>\n\n\n\n

        2. They can choose to return products in bulk or a single item as per their preference.<\/p>\n\n\n\n