{"id":295033,"date":"2021-07-12T09:54:58","date_gmt":"2021-07-12T09:54:58","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=295033"},"modified":"2025-04-04T09:27:31","modified_gmt":"2025-04-04T09:27:31","slug":"guide-for-prestashop-intercom-integration","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/guide-for-prestashop-intercom-integration\/","title":{"rendered":"Guide For Prestashop Intercom Integration"},"content":{"rendered":"\n<p><strong>Guide For Prestashop Intercom Integration:<\/strong> Intercom is a conversational relationship platform that allows businesses to communicate with their customers and provide them quick support within their app, on their website, through social media, or via email.<\/p>\n\n\n\n<p>Providing excellent customer support is vital as it helps businesses to stand out from their competitors. While shopping online, customers may face various issues &#8211; the product they are looking for is unavailable, unable to apply promo code, an online transaction failure, etc. <\/p>\n\n\n\n<p>Now, the first thing a customer will do is try to contact customer support to get the issues resolved. If customers do not get support on time, they will turn their back on the store and also spread the word about it to their peers.<\/p>\n\n\n\n<p>Prestashop Intercom Integration allows your customers to initiate the conversation right from their accounts on your store. This extension embeds an Intercom Messenger widget on your store. The customer or visitor can click on the widget and ask any queries regarding the product, orders, refund, etc.<\/p>\n\n\n\n<p>Build strong customer relationships, boost sales, and enhance the user experience by integrating your Intercom account with the Prestashop store.<\/p>\n\n\n\n<p><strong>Note: This Module is compatible with Prestashop multi-store feature.<\/strong><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Features of Prestashop Intercom Integration<\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add Intercom Messenger to your store.<\/li>\n\n\n\n<li>Allows you to connect with your customers directly from your store.<\/li>\n\n\n\n<li>Display messenger widget on home, category, search, product, order, and cart pages.<\/li>\n\n\n\n<li>View all the messages sent by the customers in your Intercom account.<\/li>\n\n\n\n<li>Set the welcome message to be displayed on the Intercom chat window from your Intercom account .<\/li>\n\n\n\n<li>Also, you can customize the look and feel of Intercom messenger by setting the background color, wallpaper, and uploading the header logo from Intercom account.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Installation<\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Firstly, go to the module manager in back office and click on \u2018upload a module\u2019.<\/li>\n\n\n\n<li>After that, drag and drop the module file or select the file from the system.<\/li>\n\n\n\n<li>In this way, the module installation will be successful.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/1-5-1200x334.png\" alt=\"Click to upload Prestashop Watermark Images module\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/2-3-1200x424.png\" alt=\"Drop or select Prestashop Watermark Images module file\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/3-2-1200x391.png\" alt=\"Prestashop Watermark Images module installed on prestashop\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Prestashop Intercom Integration Configuration<\/h3>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"602\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/1-2-1200x602.png\" alt=\"Intercom Integration Configuration\" class=\"wp-image-295161\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/1-2-1200x602.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/1-2-300x151.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/1-2-250x125.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/1-2-768x385.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/1-2.png 1297w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under Configuration Settings, admin:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Needs to specify the App ID required to connect Intercom messenger with Prestashop store.<\/li>\n\n\n\n<li>Can select the store pages where he wants to show the Intercom messenger widget.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">How to Get App ID<\/h3>\n<\/div><\/div>\n\n\n\n<p>To get an App ID, you need to go to <a href=\"https:\/\/www.intercom.com\">https:\/\/www.intercom.com<\/a> and log in to your account.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"546\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/1-3-1200x546.png\" alt=\"1-3\" class=\"wp-image-295247\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/1-3-1200x546.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/1-3-300x137.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/1-3-250x114.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/1-3-768x350.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/1-3.png 1314w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"518\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/2-2-1200x518.png\" alt=\"2-2\" class=\"wp-image-295249\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/2-2-1200x518.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/2-2-300x130.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/2-2-250x108.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/2-2-768x332.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/2-2.png 1341w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, click on the profile icon on the bottom-left of the home page and select settings.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"536\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/3-2-1200x536.png\" alt=\"3-2\" class=\"wp-image-295305\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/3-2-1200x536.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/3-2-300x134.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/3-2-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/3-2-768x343.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/3-2-604x270.png 604w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/3-2.png 1334w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On the Settings page, click on Installation in the menu on the left, and then select Web.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"487\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/4-3-1200x487.png\" alt=\"4-3\" class=\"wp-image-295306\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/4-3-1200x487.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/4-3-300x122.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/4-3-250x101.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/4-3-768x311.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/4-3.png 1344w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On selecting &#8220;With code&#8221; an app id gets created. You only need to copy &amp; paste it in the configuration settings.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"491\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/5-3-1200x491.png\" alt=\"5-3\" class=\"wp-image-295307\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/5-3-1200x491.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/5-3-300x123.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/5-3-250x102.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/5-3-768x314.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/5-3.png 1342w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Front End Workflow<\/h3>\n<\/div><\/div>\n\n\n\n<p>When a customer visits your store, he can view the intercom messenger widget at the bottom-right position of the page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"679\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/2-1-1200x679.png\" alt=\"2-1\" class=\"wp-image-295173\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/2-1-1200x679.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/2-1-300x170.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/2-1-250x142.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/2-1-768x435.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/2-1.png 1399w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When a customer clicks on the Intercom messenger widget, a chat window opens on the screen. From here customer can ask any queries from admin regarding the products, orders, etc.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"676\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/3-1-1200x676.png\" alt=\"3-1\" class=\"wp-image-295181\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/3-1-1200x676.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/3-1-300x169.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/3-1-250x141.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/3-1-768x433.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/3-1.png 1406w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Customer can send a message by clicking on a button mentioned in a chat window.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"679\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/6-1-1200x679.png\" alt=\"6-1\" class=\"wp-image-295184\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/6-1-1200x679.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/6-1-300x170.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/6-1-250x141.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/6-1-768x434.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/6-1.png 1395w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"677\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/7-1-1200x677.png\" alt=\"7-1\" class=\"wp-image-295185\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/7-1-1200x677.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/7-1-300x169.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/7-1-250x141.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/7-1-768x433.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/7-1.png 1399w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Display of Intercom Widget on Various Store Pages<\/h3>\n<\/div><\/div>\n\n\n\n<p><strong>Category Page<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"689\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/8-1-1200x689.png\" alt=\"8-1\" class=\"wp-image-295186\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/8-1-1200x689.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/8-1-300x172.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/8-1-250x144.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/8-1-768x441.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/8-1.png 1386w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Product Page<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"680\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/Mug-The-adventure-begins-1200x680.png\" alt=\"Mug-The-adventure-begins\" class=\"wp-image-295187\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/Mug-The-adventure-begins-1200x680.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/Mug-The-adventure-begins-300x170.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/Mug-The-adventure-begins-250x142.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/Mug-The-adventure-begins-768x435.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/Mug-The-adventure-begins.png 1395w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>At Cart Page<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"680\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/9-1-1200x680.png\" alt=\"9-1\" class=\"wp-image-295188\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/9-1-1200x680.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/9-1-300x170.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/9-1-250x142.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/9-1-768x435.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/9-1.png 1388w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>This was all about Prestashop Intercom Integration Module. I hope this document will help you in checking the functionality of the module in a better way. Also, do let us know about your views in the comments.<\/p>\n\n\n\n<p>If you are looking for a module that can help you provide support on WhatsApp, then please check out the <a href=\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/\">blog<\/a>.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Support<\/h3>\n<\/div><\/div>\n\n\n\n<p>&#8220;For any kind of technical assistance or query, please raise a ticket at&nbsp;<a href=\"http:\/\/webkul.uvdesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/webkul.uvdesk.com<\/a>&nbsp;or send us a mail at&nbsp;<strong>support@webkul.com<\/strong>&#8220;<\/p>\n\n\n\n<p><meta http-equiv=\"content-type\" content=\"text\/html; charset=utf-8\">Also, please explore our <a href=\"https:\/\/webkul.com\/prestashop-development\/\">Prestashop development services<\/a> and vast range of quality <a href=\"https:\/\/store.webkul.com\/PrestaShop-Extensions.html\">Prestashop addons<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Guide For Prestashop Intercom Integration: Intercom is a conversational relationship platform that allows businesses to communicate with their customers and provide them quick support within their app, on their website, through social media, or via email. Providing excellent customer support is vital as it helps businesses to stand out from their competitors. While shopping online, <a href=\"https:\/\/webkul.com\/blog\/guide-for-prestashop-intercom-integration\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[],"class_list":["post-295033","post","type-post","status-publish","format-standard","hentry","category-prestashop"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Guide For Prestashop Intercom Integration | Intercom Live Chat<\/title>\n<meta name=\"description\" content=\"In this guide for Prestashop Intercom Integration, we have shown how you can use Intercom messenger to provide support to your customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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