{"id":294825,"date":"2021-07-09T11:37:42","date_gmt":"2021-07-09T11:37:42","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=294825"},"modified":"2024-07-18T06:16:00","modified_gmt":"2024-07-18T06:16:00","slug":"uvdesk-custom-fields","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/uvdesk-custom-fields\/","title":{"rendered":"UVdesk- Custom Field"},"content":{"rendered":"\n<p><strong>Cutom Field Order Fetch Module<\/strong> for UVdesk will help you to obtain additional information from the client at the time of ticket creation. <\/p>\n\n\n\n<p>The admin can create custom field depending on the need of the business and can also make any field required or dependent.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\"><\/h3>\n<\/div><\/div>\n\n\n\n<p>However, the customer can utilize these fields at the time of ticket creation to share the necessary information. The ticket dealing with agent\/admin can refresh the custom field for UVdesk data given by the customer.<\/p>\n\n\n\n<p><strong>Note \u2013&nbsp;To utilize this module first, you should need to install&nbsp;<a href=\"https:\/\/github.com\/uvdesk\/community-skeleton\" target=\"_blank\" rel=\"noreferrer noopener\">UVdesk Open Source Helpdesk<\/a>.<\/strong><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Feature &#8211; <strong>Cutom Field Order Fetch Module<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The admin can make numerous custom fields.\u00a0<\/li>\n\n\n\n<li>The admin can make any custom field required or dependent.\u00a0<\/li>\n\n\n\n<li>Can set the security and validation for any custom field.\u00a0<\/li>\n\n\n\n<li>The admin can customize any ticket create form by adding custom fields<\/li>\n\n\n\n<li>The admin can refresh the custom field data given by the customer.\u00a0<\/li>\n\n\n\n<li>Customer can likewise sign in to their ticket record to update custom field data for any ticket.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Installation<\/h3>\n<\/div><\/div>\n\n\n\n<p><strong>Step 1:<\/strong>&nbsp;  Make a directory with the name&nbsp;<strong>uvdesk<\/strong>&nbsp;inside the project\u2019s <strong>app <\/strong>folder.<\/p>\n\n\n\n<p><strong>Step 2<\/strong>: The customer will get a\u00a0<strong>zip folder<\/strong>\u00a0after purchasing the extension. After that,\u00a0unzip the respective extension zip file. Now place extracted zip folder <strong>&#8220;custom-fields&#8221;<\/strong> under &#8220;<strong>uvdesk<\/strong>&#8221; folder.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1200\" height=\"303\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/custom-fields.webp\" alt=\"customfields\" class=\"wp-image-453281\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/custom-fields.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/custom-fields-300x76.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/custom-fields-250x63.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/custom-fields-768x194.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Step 3<\/strong>: Next, run the below commands to complete the setup from Project root directory.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">$ php bin\/console uvdesk_extensions:configure-extensions<\/pre>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1176\" height=\"53\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/n-1-1.png\" alt=\"n-1-1\" class=\"wp-image-294991\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/n-1-1.png 1176w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/n-1-1-300x14.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/n-1-1-250x11.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/n-1-1-768x35.png 768w\" sizes=\"(max-width: 1176px) 100vw, 1176px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<pre class=\"wp-block-preformatted\">$ php bin\/console assets:install<\/pre>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1148\" height=\"290\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/N-2-3.png\" alt=\"N-2-3\" class=\"wp-image-294988\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/N-2-3.png 1148w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/N-2-3-300x76.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/N-2-3-250x63.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/N-2-3-768x194.png 768w\" sizes=\"(max-width: 1148px) 100vw, 1148px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<pre class=\"wp-block-preformatted\">$ php bin\/console doctrine:migrations:diff<\/pre>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"98\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/N-3-3-1200x98.png\" alt=\"N-3-3\" class=\"wp-image-294989\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/N-3-3-1200x98.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/N-3-3-300x24.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/N-3-3-250x20.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/N-3-3-768x63.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/N-3-3.png 1286w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<pre class=\"wp-block-preformatted\">$ php bin\/console doctrine:migrations:migrate\n<\/pre>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"337\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/mig-2-1200x337.png\" alt=\"mig-2\" class=\"wp-image-295051\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/mig-2-1200x337.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/mig-2-300x84.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/mig-2-250x70.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/mig-2-768x216.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/mig-2.png 1284w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once your packages have been configured successfully, they are ready for use Custom field for UVdesk.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\"><\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At the time of ticket creation you will get displayed the custom field options where the customer can fill the details as required, shown below :<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/w-2-2.png\" alt=\"w-2-2\" class=\"wp-image-295750\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/w-2-2.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/w-2-2-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/w-2-2-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/w-2-2-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After login with customer here displayed custom field options in left bottom in ticketing system.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/w-3-1.png\" alt=\"w-3-1\" class=\"wp-image-295751\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/w-3-1.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/w-3-1-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/w-3-1-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/w-3-1-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\"><\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At the admin panel, it will displayed as given below image shows, in the dashboard you will  find an option having custom fields.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"584\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-1-1200x584.png\" alt=\"m-1\" class=\"wp-image-295738\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-1-1200x584.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-1-300x146.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-1-250x122.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-1-768x374.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-1.png 1340w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After clicking on that Custom field option up, it will redirect you inside the Custom field options along with multiple input types such as text box, select etc. <\/li>\n\n\n\n<li>Here admin can choose controls as per their own requirement from the given multiple controls.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"578\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-2-1200x578.png\" alt=\"m-2\" class=\"wp-image-295739\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-2-1200x578.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-2-300x144.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-2-250x120.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-2-768x370.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-2.png 1360w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After that, here in the <strong>Properties <\/strong>section Admin can make any custom field <strong>Required <\/strong>or <strong>Dependent<\/strong>, Dependent custom field show only when checked type is selected by user.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Dependency <\/strong>comes up under selecting the ticket type as per requirement.<\/p>\n\n\n\n<p><strong>Use in <\/strong>comes up under wherever admin wants to reflect the custom field options.<\/p>\n\n\n\n<p><strong>Required<\/strong> comes up under where the details is mandatory to fill out.<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"580\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/b-1-1-1200x580.png\" alt=\"b-1-1\" class=\"wp-image-295785\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/b-1-1-1200x580.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/b-1-1-300x145.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/b-1-1-250x121.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/b-1-1-768x371.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/b-1-1.png 1348w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>User can also set <strong>Validation <\/strong>for any custom field, as here file validation is choosen so user need to choose only file having 2000 kb size.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"580\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/B-2-2-1200x580.png\" alt=\"B-2-2\" class=\"wp-image-295786\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/B-2-2-1200x580.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/B-2-2-300x145.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/B-2-2-250x121.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/B-2-2-768x371.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/B-2-2.png 1351w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li> Security section keep encryption and confirm those data whenever a user access it on ticket system.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"584\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-5-1200x584.png\" alt=\"m-5\" class=\"wp-image-295748\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-5-1200x584.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-5-300x146.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-5-250x122.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-5-768x374.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/m-5.png 1346w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Now on the ticket system, Custom-Field for UVdesk will display as shown in the given below image at the top left corner in ticket.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/b-1-1200x583.png\" alt=\"b-1\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In ticketing system at the right top corner custom field options reflects, here you will get options to fill out the details, you can also update the custom fields after clicking on that manage custom fields setting options.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"578\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/b-2-1-1200x578.png\" alt=\"b-2-1\" class=\"wp-image-295760\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/b-2-1-1200x578.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/b-2-1-300x145.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/b-2-1-250x120.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/b-2-1-768x370.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/07\/b-2-1.png 1357w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>That\u2019s all for the&nbsp;<strong>Cutom Field Order Fetch Module of UVdesk Open Source<\/strong>&nbsp;if you still have any issues please raise a ticket on our&nbsp;<a href=\"https:\/\/support.uvdesk.com\/en\/customer\/create-ticket\/\">ticket panel.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cutom Field Order Fetch Module for UVdesk will help you to obtain additional information from the client at the time of ticket creation. The admin can create custom field depending on the need of the business and can also make any field required or dependent. However, the customer can utilize these fields at the time <a href=\"https:\/\/webkul.com\/blog\/uvdesk-custom-fields\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":358,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-294825","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cutom Field Order Fetch Module<\/title>\n<meta name=\"description\" content=\"Cutom Field Order Fetch Module for UVdesk will help you to obtain additional information from the client at the time of ticket creation. 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