{"id":286284,"date":"2021-04-12T10:06:25","date_gmt":"2021-04-12T10:06:25","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=286284"},"modified":"2025-07-30T10:37:27","modified_gmt":"2025-07-30T10:37:27","slug":"chatwhizz-seller-buyer-chat-integration","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/chatwhizz-seller-buyer-chat-integration\/","title":{"rendered":"Seller-Buyer Chat Integration"},"content":{"rendered":"\n<p><a href=\"https:\/\/webkul.com\/blog\/chatwhizz-communication-solution-for-your-organization\/\" target=\"_blank\" rel=\"noreferrer noopener\">ChatWhizz<\/a> is now integrated with the seller-buyer-chat add-on of the <a href=\"https:\/\/apps.shopify.com\/multi-vendor-marketplace\" target=\"_blank\" rel=\"noreferrer noopener\">Multivendor Marketplace App<\/a> for Shopify.<\/p>\n\n\n\n<p>Using this integration, you can display a live chat widget on your storefront. The customers can connect with the sellers on the runtime and get their queries resolved.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">ChatWhizz Registration for Seller buyer chat <\/h3>\n<\/div><\/div>\n\n\n\n<p><strong>How to get registered on ChatWhizz(Registration Process)<\/strong><br><br>For registration on chatwhizz kindly check this&nbsp;<a href=\"https:\/\/chatwhizz.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">link<\/a>.<\/p>\n\n\n\n<p>Once you open the link you need to signup by clicking on the&nbsp;<strong>sign up for free<\/strong>&nbsp;button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"811\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/c1-1-1200x811.png\" alt=\"c1-1\" class=\"wp-image-339667\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/c1-1-1200x811.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/c1-1-300x203.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/c1-1-250x169.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/c1-1-768x519.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/c1-1-1536x1038.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/c1-1.png 1827w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Thereafter, you need to enter the email and your workspace URL.<\/p>\n\n\n\n<p><strong>Email-<\/strong>&nbsp;Your active email so that you can easily receive emails related to the ChatWhizz account.<\/p>\n\n\n\n<p><strong>Workspace URL-<\/strong>&nbsp;Enter the domain name that you would like for your chatwhizz account. It should be alphanumeric.<\/p>\n\n\n\n<p>Workspace URL must not have empty space.<\/p>\n\n\n\n<p><strong>Choose country:&nbsp;<\/strong>Select your country to continue.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"857\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/chatwhiz1-1200x857.webp\" alt=\"Country\" class=\"wp-image-488577\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/chatwhiz1-1200x857.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/chatwhiz1-300x214.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/chatwhiz1-250x178.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/chatwhiz1-768x548.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/chatwhiz1.webp 1493w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Once you click \u201cCreate Account,\u201d you\u2019ll see two options appear. You have to choose  Seller-Buyer Chat . <\/strong><\/p>\n\n\n\n<p>The system selects Organization Chat by default, but you need to switch to Seller-Buyer Chat here .<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerreg-1200x943.webp\" alt=\"SELLER BUYER REGISTRATION\" class=\"wp-image-501249\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerreg-1200x943.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerreg-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerreg-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerreg-768x603.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerreg-1536x1207.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerreg-2048x1609.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After that, you need to select the plan as per your organizational need, as ChatWhizz is the subscription-based platform where you need to select the plan.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"823\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerplan-823x1024.webp\" alt=\"seller buyer plan \" class=\"wp-image-501250\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerplan-823x1024.webp 823w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerplan-241x300.webp 241w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerplan-200x249.webp 200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerplan-768x956.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerplan-1235x1536.webp 1235w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerplan-1646x2048.webp 1646w\" sizes=\"(max-width: 823px) 100vw, 823px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once you select the plan you will be redirected to the home page of seller buyer chat .<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"857\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerdash-1200x857.webp\" alt=\"seller buyer dashborad\" class=\"wp-image-501251\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerdash-1200x857.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerdash-300x214.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerdash-250x179.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerdash-768x549.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerdash-1536x1097.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerdash-2048x1463.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Installation at Multivendor Marketplace End: Seller-Buyer Chat Add-on<\/h3>\n<\/div><\/div>\n\n\n\n<p>To install the add-on, visit <strong>Multivendor Marketplace Admin Panel<\/strong> &gt; Hover over the <strong>three dots<\/strong> on the top right of the dashboard &gt; <strong>Feature Apps<\/strong>. Next, enable the <strong>Seller-Buyer Chat<\/strong> add-on:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"504\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/r9-1200x504.png\" alt=\"r9\" class=\"wp-image-346855\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/r9-1200x504.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/r9-300x126.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/r9-250x105.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/r9-768x323.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/r9-1536x645.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/r9.png 1914w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once enabled, visit <strong>Configuration<\/strong> &gt; <strong>Seller Buyer Chat<\/strong>:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-25-1200x597.png\" alt=\"image-25\" class=\"wp-image-286618\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-25-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-25-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-25-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-25-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-25.png 1286w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Next, you need to configure the add-on by entering the following details: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email ID (Admin needs to mention marketplace admin email ID)<\/li>\n\n\n\n<li>Access Token<\/li>\n\n\n\n<li>Refresh Token<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"580\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c2-1200x580.png\" alt=\"c2\" class=\"wp-image-346802\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c2-1200x580.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c2-300x145.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c2-250x121.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c2-768x371.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c2-1536x743.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c2.png 1909w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>To get the access token and refresh token, visit <strong>ChatWhizz admin &gt; API details:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"933\" height=\"666\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyertocket.webp\" alt=\"access tocken\" class=\"wp-image-501253\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyertocket.webp 933w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyertocket-300x214.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyertocket-250x178.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyertocket-768x548.webp 768w\" sizes=\"(max-width: 933px) 100vw, 933px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Here, you will have both the keys:<\/p>\n\n\n\n<p>Once you&#8217;ll save the details, you will get this success message on the screen:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"510\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c3-1200x510.png\" alt=\"c3\" class=\"wp-image-346803\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c3-1200x510.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c3-300x127.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c3-250x106.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c3-768x326.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c3-1536x653.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c3.png 1864w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once the seller-buyer chat is successfully configured, it will appear under the <strong>Domain<\/strong> section on the ChatWhizz dashboard.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"857\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerdomain-1200x857.webp\" alt=\"seller buyer domain\" class=\"wp-image-501254\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerdomain-1200x857.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerdomain-300x214.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerdomain-250x179.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerdomain-768x549.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerdomain-1536x1097.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/sellerbuyerdomain-2048x1463.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>NOTE:<\/p>\n\n\n\n<p>If the admin enables <strong>Allow Sellers to Configure this Feature<\/strong> tab, then the seller will be able to see and configure the feature on the seller panel.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"407\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c5-1200x407.png\" alt=\"c5\" class=\"wp-image-346805\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c5-1200x407.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c5-300x102.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c5-250x85.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c5-768x260.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c5-1536x521.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c5.png 1903w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>But if the admin disables &#8220;<strong>Allow Sellers to Configure this Feature<\/strong>&#8221; tab, then the seller will not be able to configure.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1200\" height=\"874\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c4-1200x874.png\" alt=\"Seller-Buyer Chat\" class=\"wp-image-346806\" style=\"width:820px;height:597px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c4-1200x874.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c4-300x219.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c4-250x182.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c4-768x559.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c4-1536x1119.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/c4.png 1908w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\"> Auto-login to Seller-Buyer Chat<\/h3>\n<\/div><\/div>\n\n\n\n<p>Sellers can now auto-login to the Chatwhizz panel from within their own seller panel. <\/p>\n\n\n\n<p>They will find the option under Seller panel&gt;&gt; Configuration&gt;&gt;Seller-Buyer Chat&gt;&gt; Chat login<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"616\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/screenshot_1696409564787-1200x616.png\" alt=\"Seller-Buyer Chat cofigs \" class=\"wp-image-403707\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/screenshot_1696409564787-1200x616.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/screenshot_1696409564787-300x154.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/screenshot_1696409564787-250x128.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/screenshot_1696409564787-768x394.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/screenshot_1696409564787.png 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Code Instructions<\/h3>\n<\/div><\/div>\n\n\n\n<p>Furthermore, visit <strong>Multivendor Admin Panel<\/strong> &gt; <strong>Configuration<\/strong> &gt;<strong> Instructions for Marketplace<\/strong>.<\/p>\n\n\n\n<p>Here, you will have the code to add to the <strong>footer.liquid<\/strong>&nbsp;(or theme.liquid) template&nbsp;to display the chat box on frontend:<\/p>\n\n\n\n<p>To show Chat History on the Storefront Customer Account page, you need to add the codes in <strong>main-account.liquid<\/strong>&nbsp;template<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"600\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/sp-seller.webkul.com_admin_index.php_pinstruction-1200x600.png\" alt=\"Seller-Buyer Chat codes \" class=\"wp-image-419206\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/sp-seller.webkul.com_admin_index.php_pinstruction-1200x600.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/sp-seller.webkul.com_admin_index.php_pinstruction-300x150.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/sp-seller.webkul.com_admin_index.php_pinstruction-250x125.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/sp-seller.webkul.com_admin_index.php_pinstruction-768x384.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/sp-seller.webkul.com_admin_index.php_pinstruction-1536x768.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/sp-seller.webkul.com_admin_index.php_pinstruction-2048x1024.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Code For Online Store 2.0<\/h3>\n<\/div><\/div>\n\n\n\n<p>If you are using&nbsp;Online Store 2.0&nbsp;(Example- Dawn), the codes to show the chatbox will remain the same.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Marketplace Seller Panel<\/h3>\n<\/div><\/div>\n\n\n\n<p>On the marketplace seller panel, a seller needs to visit <strong>Configuration<\/strong> &gt; <strong>Seller Buyer Chat<\/strong>:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-30-1200x597.png\" alt=\"Seller-Buyer Chat seller config\" class=\"wp-image-286631\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-30-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-30-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-30-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-30-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-30.png 1286w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Lastly, enable the option &amp; save the changes:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"590\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-31-1200x590.png\" alt=\"Seller-Buyer Chat configuration\" class=\"wp-image-286632\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-31-1200x590.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-31-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-31-250x123.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-31-768x378.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-31.png 1301w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once done, an operator account will be created for the seller. The seller will receive an email regarding the same with login credentials.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Chat Box on Storefront<\/h3>\n<\/div><\/div>\n\n\n\n<p>You will have the chat widget on the bottom of the page (depending on the configuration): <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-32-1200x597.png\" alt=\"Seller-Buyer Chat store front\" class=\"wp-image-286644\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-32-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-32-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-32-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-32-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-32.png 1286w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Customers can send their queries in this chat box:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"894\" height=\"402\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-33.png\" alt=\"Seller-Buyer Chat store front \" class=\"wp-image-286649\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-33.png 894w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-33-300x135.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-33-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-33-768x345.png 768w\" sizes=\"(max-width: 894px) 100vw, 894px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The operators\/sellers will monitor it from the ChatWhizz backend.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"590\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-34-1200x590.png\" alt=\"image-34\" class=\"wp-image-286652\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-34-1200x590.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-34-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-34-250x123.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-34-768x378.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-34.png 1301w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong><span class=\"has-inline-color has-vivid-red-color\">Note<\/span><\/strong>: Suppose a customer is on the product description page of product A. If the customer initiates the chat from this page, the seller selling product A will receive the message. <\/p>\n\n\n\n<p>Similarly, the product page from where the chat starts will decide which seller will get the chat notification.<\/p>\n\n\n\n<p>Now, in case the customer is on any other page that is not a product page, the chat notification will go to the admin. The admin needs to conduct the chat in that case. <\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Show chat history to customers<\/h3>\n<\/div><\/div>\n\n\n\n<p>Now, you can show chat history to your customers on their account page. For this, firstly admin needs to regenerate the file from the storefront configuration<\/p>\n\n\n\n<p>Multivendor marketplace admin panel&gt;&gt;Configuration&gt;&gt;Storefront configuration&gt;&gt; regenerate Seller buyer chat<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"575\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078483020-1200x575.png\" alt=\"Seller-Buyer Chat admin config\" class=\"wp-image-419213\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078483020-1200x575.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078483020-300x144.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078483020-250x120.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078483020-768x368.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078483020.png 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-a2cf98856ed6245f325405b8859e664c\">A page named &#8220;Seller Buyer Chat&#8221; will be created on the Shopify pages section.<\/p>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color wp-elements-4a2e926ffb301804b2720b31f85bf08c\"><strong>NOTE- <\/strong>Make sure to add the code to the respective liquid file on Shopify as <a href=\"https:\/\/webkul.com\/blog\/chatwhizz-seller-buyer-chat-integration\/#code-instructions\"><strong>mentioned above<\/strong><\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">SELLER END<\/h3>\n\n\n\n<p>On the seller&#8217;s end, a chat widget will appear in the dashboard like this. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"575\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078731815-1200x575.png\" alt=\"Seller-Buyer Chat seller dashboard\" class=\"wp-image-419215\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078731815-1200x575.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078731815-300x144.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078731815-250x120.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078731815-768x368.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078731815.png 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color wp-elements-8590d8805d6c98b71bb3f4fb4d2389ab\"><strong>NOTE- To show the chat widget on the seller dashboard make sure that<\/strong> <strong>add-on is enabled for that particular seller. <\/strong><\/p>\n\n\n\n<p>Seller can accept\/decline the chat and can create a ticket or end chat of an ongoing chat.<\/p>\n\n\n\n<p>Enable UV desk addon on chatwhizz end for ticket creation.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"575\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078973827-1200x575.png\" alt=\"Seller-Buyer Chat seller dashboard\" class=\"wp-image-419217\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078973827-1200x575.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078973827-300x144.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078973827-250x120.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078973827-768x368.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706078973827.png 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"575\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706079009778-1200x575.png\" alt=\"Seller-Buyer Chat seller end \" class=\"wp-image-419218\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706079009778-1200x575.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706079009778-300x144.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706079009778-250x120.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706079009778-768x368.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706079009778.png 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">On customer end <\/h3>\n\n\n\n<p>This is how it will look on the customer end <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"575\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706088448749-1200x575.png\" alt=\"screenshot_1706088448749\" class=\"wp-image-419307\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706088448749-1200x575.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706088448749-300x144.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706088448749-250x120.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706088448749-768x368.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706088448749.png 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"575\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706088463155-1200x575.png\" alt=\"Seller-Buyer Chat customer end\" class=\"wp-image-419308\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706088463155-1200x575.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706088463155-300x144.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706088463155-250x120.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706088463155-768x368.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/screenshot_1706088463155.png 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"942\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/seller-buyer-chat.myshopify.com_pages_seller-buyer-chat_clientId65b0d6fa1a4d0420fc29f108-1200x942.png\" alt=\"Seller-Buyer Chat\" class=\"wp-image-419309\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/seller-buyer-chat.myshopify.com_pages_seller-buyer-chat_clientId65b0d6fa1a4d0420fc29f108-1200x942.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/seller-buyer-chat.myshopify.com_pages_seller-buyer-chat_clientId65b0d6fa1a4d0420fc29f108-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/seller-buyer-chat.myshopify.com_pages_seller-buyer-chat_clientId65b0d6fa1a4d0420fc29f108-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/seller-buyer-chat.myshopify.com_pages_seller-buyer-chat_clientId65b0d6fa1a4d0420fc29f108-768x603.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/seller-buyer-chat.myshopify.com_pages_seller-buyer-chat_clientId65b0d6fa1a4d0420fc29f108-1536x1206.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/01\/seller-buyer-chat.myshopify.com_pages_seller-buyer-chat_clientId65b0d6fa1a4d0420fc29f108-2048x1608.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Support<\/h3>\n<\/div><\/div>\n\n\n\n<p>For support, please leave your query at&nbsp;<span style=\"text-decoration: underline;\">support@webkul.com<\/span>&nbsp;or create a ticket at&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/webkul.uvdesk.com\/en\/\" target=\"_blank\">Webkul UVdesk<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ChatWhizz is now integrated with the seller-buyer-chat add-on of the Multivendor Marketplace App for Shopify. Using this integration, you can display a live chat widget on your storefront. The customers can connect with the sellers on the runtime and get their queries resolved. How to get registered on ChatWhizz(Registration Process) For registration on chatwhizz kindly <a href=\"https:\/\/webkul.com\/blog\/chatwhizz-seller-buyer-chat-integration\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":241,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1772,400,9416,1750,9415,15591,1717],"tags":[402,376,9442,750,9435,9446,377,3981,1637,404,2972,756,2968,755,932,2970],"class_list":["post-286284","post","type-post","status-publish","format-standard","hentry","category-buyer-seller-chat","category-chat-2","category-chat","category-chat-system","category-chatwhizz","category-knowledge-base-multivendor-marketplace","category-seller-buyer-chat","tag-buyer-seller-chat","tag-chat","tag-chat-service","tag-chat-system","tag-chatwhizz","tag-chatwhizz-module","tag-live-chat","tag-live-chat-system","tag-marketplace-buyer-seller-chat","tag-marketplace-chat","tag-multivendor-seller-buyer-chat","tag-seller-buyer-chat","tag-seller-buyer-chat-app","tag-seller-buyer-chat-module","tag-seller-buyer-communication","tag-shopify-seller-buyer-chat"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - 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