{"id":285921,"date":"2021-04-05T12:00:54","date_gmt":"2021-04-05T12:00:54","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=285921"},"modified":"2022-05-20T04:32:21","modified_gmt":"2022-05-20T04:32:21","slug":"chatwhizz-uvdesk-plugin","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/chatwhizz-uvdesk-plugin\/","title":{"rendered":"ChatWhizz- UVdesk Plugin"},"content":{"rendered":"\n<p>ChatWizz has introduced an add-on called <strong>UVdesk<\/strong> <strong>Plugin<\/strong> that lets you directly create tickets on the behalf of your customers contacting you via live chat.<\/p>\n\n\n\n<p>Create tickets using a single click during or after the live chat using the UVdesk add-on. In case the issue shared by the customer isn&#8217;t resolved and will take time, you can create a ticket on their behalf. <\/p>\n\n\n\n<p>The customer will get an email regarding the same and once the issue is resolved, you can get back to the customer via the ticket only. The customers can also reply to you back on the ticket. <\/p>\n\n\n\n<p>The tickets maintain a history of the conversation for future references. Moreover, both admin, as well as the buyer, will get notified of the new reply added to the ticket via email.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">ChatWhizz UVdesk Plugin Installation<\/h3><\/div>\n\n\n\n<p>To install the add-on, visit the&nbsp;<strong>Admin Panel&nbsp;<\/strong>of <strong>ChatWhizz<\/strong>. From here, click on the&nbsp;<strong>Add-ons<\/strong>&nbsp;menu from the left navigation bar. On this redirected page, you\u2019ll have the add-on listed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"590\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-1200x590.png\" alt=\"image\" class=\"wp-image-286226\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-1200x590.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-250x123.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-768x378.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image.png 1301w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">UVdesk Configuration<\/h3><\/div>\n\n\n\n<p>On the left navigation bar, go to Installed <strong>Add-ons<\/strong> &gt; <strong>UVdesk Plugin<\/strong> &gt; <strong>Configuration<\/strong>: <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"439\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/123-1200x439.png\" alt=\"123\" class=\"wp-image-333832\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/123-1200x439.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/123-300x110.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/123-250x92.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/123-768x281.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/123-1536x563.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/123.png 1783w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, enter Authorization Token (you will get this from UVdesk), enter the UVdesk URL &amp; type. Save the details.<\/p>\n\n\n\n<p><strong>NOTE:<\/strong>  Admin needs to enter their domain name instead of <strong>domain_name<\/strong> in the URL section (<strong>https:\/\/domain_name.uvdesk.com\/en\/api\/tickets.json<\/strong>),  As shown in the above image.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">How to Get UVdesk Authorization Token?<\/h3><\/div>\n\n\n\n<p>Visit <strong><a href=\"https:\/\/webkul.uvdesk.com\/en\/member\/dashboard\" target=\"_blank\" rel=\"noreferrer noopener\">UVdesk Dashboard<\/a><\/strong> and log in. Click on the three dots on the top right &amp; click on &#8216;<strong>Profile<\/strong>&#8216;:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"590\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-3-1200x590.png\" alt=\"image-3\" class=\"wp-image-286234\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-3-1200x590.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-3-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-3-250x123.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-3-768x378.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-3.png 1301w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On the redirected page, go to the &#8216;<strong>API Access Tokens<\/strong>&#8216; section &amp; click on &#8216;<strong>New Token<\/strong>&#8216;:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"590\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-4-1200x590.png\" alt=\"image-4\" class=\"wp-image-286235\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-4-1200x590.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-4-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-4-250x123.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-4-768x378.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-4.png 1301w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Next, enter a token name:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"590\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-5-1200x590.png\" alt=\"image-5\" class=\"wp-image-286236\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-5-1200x590.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-5-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-5-250x123.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-5-768x378.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-5.png 1301w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Here, you will have the token:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"590\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-6-1200x590.png\" alt=\"image-6\" class=\"wp-image-286237\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-6-1200x590.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-6-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-6-250x123.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-6-768x378.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-6.png 1301w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Tickets<\/h3><\/div>\n\n\n\n<p>This section will have a list of all the created tickets for the organization.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"590\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-2-1200x590.png\" alt=\"image-2\" class=\"wp-image-286229\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-2-1200x590.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-2-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-2-250x123.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-2-768x378.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-2.png 1301w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>You can manage the tickets from <a href=\"https:\/\/www.uvdesk.com\/en\/features\/ticket-formation\/\" target=\"_blank\" rel=\"noreferrer noopener\">UVdesk<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Live Chat Support Installation<\/h3>\n\n\n\n<p>Admin needs to install live chat support in order to use this plugin. In the live chat support, the admin will get an option to create a ticket.<\/p>\n\n\n\n<p>Open the ChatWizz dashboard, and go to &#8220;Add-Ons&#8221;. Inside the add-on section, search &#8220;<strong>Live Chat Support<\/strong>&#8221; and click the &#8220;<strong>Install<\/strong>&#8221; button. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"516\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Add-Onslivechatsupport-1-1200x516.png\" alt=\"Add-Onslivechatsupport-1\" class=\"wp-image-336053\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Add-Onslivechatsupport-1-1200x516.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Add-Onslivechatsupport-1-300x129.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Add-Onslivechatsupport-1-250x107.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Add-Onslivechatsupport-1-768x330.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Add-Onslivechatsupport-1.png 1350w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After the installation, you will get the option &#8220;<strong>Live-Chat Support<\/strong>&#8221; inside &#8220;<strong>Installed Add-ons<\/strong>&#8221; on the left navigation menu. <\/p>\n\n\n\n<p> Go to <strong>\u201cInstalled Add-ons &gt; Live Chat Support &gt; Domains &gt; Add New\u201d<\/strong> and you will get a popup, where you have to enter the domain name and the primary email ID.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"516\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Domains1-1200x516.png\" alt=\"Domains1\" class=\"wp-image-336055\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Domains1-1200x516.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Domains1-300x129.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Domains1-250x107.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Domains1-768x330.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Domains1.png 1350w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Click on the &#8220;<strong>Create<\/strong>&#8221; button and you will see your domain list. Now you can see some settings by which you can edit, delete, and view your domain. <\/p>\n\n\n\n<p>The domain is registered, now click the view icon to get the code that you are going to embed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"516\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Domains2-1200x516.png\" alt=\"Domains2\" class=\"wp-image-336058\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Domains2-1200x516.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Domains2-300x129.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Domains2-250x107.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Domains2-768x330.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Domains2.png 1350w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Copy the code and proceed further<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"516\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/domain-details-4-1200x516.png\" alt=\"domain-details-4\" class=\"wp-image-336060\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/domain-details-4-1200x516.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/domain-details-4-300x129.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/domain-details-4-250x107.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/domain-details-4-768x330.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/domain-details-4.png 1350w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Embed the code in UVdesk helpdesk<\/h3>\n\n\n\n<p>In the UVdesk admin dashboard, find the &#8220;<strong>Branding<\/strong>&#8221; section under <strong>Settings<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"510\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Dashboard-1200x510.png\" alt=\"Dashboard\" class=\"wp-image-336061\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Dashboard-1200x510.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Dashboard-300x127.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Dashboard-250x106.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Dashboard-768x326.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Dashboard.png 1366w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><figcaption><br><\/figcaption><\/figure>\n\n\n\n<p>Now click &#8220;<strong>Branding<\/strong>&#8221; > &#8220;<strong><strong>Advanced<\/strong><\/strong>&#8221; > and you will find the &#8220;<strong><strong>Custom Javascript<\/strong><\/strong>&#8221; section, paste your code there, and then hit save changes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"510\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Brandinginside-1200x510.png\" alt=\"Brandinginside\" class=\"wp-image-336062\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Brandinginside-1200x510.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Brandinginside-300x127.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Brandinginside-250x106.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Brandinginside-768x326.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Brandinginside.png 1366w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Customer End View<\/h3>\n\n\n\n<p>In the below image you can see the customer end view, where customers can get an option of live chat with the operator.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"516\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/HelpDesk-WebUVdesk-1200x516.png\" alt=\"HelpDesk-WebUVdesk\" class=\"wp-image-336068\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/HelpDesk-WebUVdesk-1200x516.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/HelpDesk-WebUVdesk-300x129.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/HelpDesk-WebUVdesk-250x107.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/HelpDesk-WebUVdesk-768x330.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/HelpDesk-WebUVdesk.png 1350w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Operator End View<\/h3>\n\n\n\n<p>In the operator panel, the operator can able to accept the chats.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"510\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/chatwhizz-1-1200x510.png\" alt=\"chatwhizz-1\" class=\"wp-image-336069\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/chatwhizz-1-1200x510.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/chatwhizz-1-300x127.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/chatwhizz-1-250x106.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/chatwhizz-1-768x326.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/chatwhizz-1.png 1366w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">How to Create Ticket During Live Chat?<\/h3><\/div>\n\n\n\n<p>Clicking on the three dots on the top right corner, the operator will have these three options:&nbsp;<strong>End Chat<\/strong>,&nbsp;<strong>Send<\/strong>&nbsp;<strong>Mail<\/strong>&nbsp;&amp;&nbsp;<strong>Create Ticket<\/strong>. Click on the &#8216;<strong>create ticket<\/strong>&#8216; option to proceed.<\/p>\n\n\n\n<p>In the pop-up, edit the content if you want and directly create a ticket on behalf of the client:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/02\/image-34-1200x597.png\" alt=\"image-34\" class=\"wp-image-283190\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/02\/image-34-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/02\/image-34-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/02\/image-34-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/02\/image-34-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/02\/image-34.png 1286w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The &#8216;Ticket&#8217; section on the back-end will list all the created tickets as shown before. You can manage these tickets from <a href=\"https:\/\/www.uvdesk.com\/en\/features\/ticket-formation\/\" target=\"_blank\" rel=\"noreferrer noopener\">UVdesk<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Agent End View<\/h3>\n\n\n\n<p>After the ticket creation, an agent will be able to see the ticket in the UVdesk helpdesk dashboard. To view ticket, go to the&nbsp;<strong>UVdesk dashboard<\/strong>&nbsp;&gt;&nbsp;<strong>Tickets&nbsp;<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"510\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Tickets-1200x510.png\" alt=\"Tickets\" class=\"wp-image-336072\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Tickets-1200x510.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Tickets-300x127.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Tickets-250x106.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Tickets-768x326.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/Tickets.png 1366w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Support<\/h3><\/div>\n\n\n\n<p>For support, please leave your query at&nbsp;support@webkul.com&nbsp;or create a ticket at&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/webkul.uvdesk.com\/en\/\" target=\"_blank\">Webkul UVdesk<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ChatWizz has introduced an add-on called UVdesk Plugin that lets you directly create tickets on the behalf of your customers contacting you via live chat. Create tickets using a single click during or after the live chat using the UVdesk add-on. In case the issue shared by the customer isn&#8217;t resolved and will take time, <a href=\"https:\/\/webkul.com\/blog\/chatwhizz-uvdesk-plugin\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":241,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1750,9415,6099],"tags":[750,9435,9446,377,3981,842,4047,843,7030],"class_list":["post-285921","post","type-post","status-publish","format-standard","hentry","category-chat-system","category-chatwhizz","category-uvdesk-helpdesk-system-2","tag-chat-system","tag-chatwhizz","tag-chatwhizz-module","tag-live-chat","tag-live-chat-system","tag-ticket","tag-ticket-support-extension","tag-ticket-system","tag-ticketing-system"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ChatWhizz- UVdesk Plugin - Create Customer Tickets During Live Chat<\/title>\n<meta name=\"description\" content=\"The ChatWhizz UVdesk Plugin lets you directly create tickets on the behalf of your customers by contacting you via live chat.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/chatwhizz-uvdesk-plugin\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ChatWhizz- UVdesk Plugin - Create Customer Tickets During Live Chat\" \/>\n<meta property=\"og:description\" content=\"The ChatWhizz UVdesk Plugin lets you directly create tickets on the behalf of your customers by contacting you via live chat.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/chatwhizz-uvdesk-plugin\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-05T12:00:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-20T04:32:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-1200x590.png\" \/>\n<meta name=\"author\" content=\"Mansi Rana\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@webkul\" \/>\n<meta name=\"twitter:site\" content=\"@webkul\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mansi Rana\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/webkul.com\/blog\/chatwhizz-uvdesk-plugin\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/webkul.com\/blog\/chatwhizz-uvdesk-plugin\/\"},\"author\":{\"name\":\"Mansi Rana\",\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/person\/579102321abcaed83b1e60f0af3c0b9d\"},\"headline\":\"ChatWhizz- UVdesk Plugin\",\"datePublished\":\"2021-04-05T12:00:54+00:00\",\"dateModified\":\"2022-05-20T04:32:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/webkul.com\/blog\/chatwhizz-uvdesk-plugin\/\"},\"wordCount\":691,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/webkul.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/webkul.com\/blog\/chatwhizz-uvdesk-plugin\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2021\/04\/image-1200x590.png\",\"keywords\":[\"Chat System\",\"ChatWhizz\",\"ChatWhizz Module\",\"live chat\",\"live chat system\",\"Ticket\",\"ticket support extension\",\"Ticket System\",\"Ticketing System\"],\"articleSection\":[\"Chat System\",\"ChatWhizz\",\"UVDesk Helpdesk System\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/webkul.com\/blog\/chatwhizz-uvdesk-plugin\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/webkul.com\/blog\/chatwhizz-uvdesk-plugin\/\",\"url\":\"https:\/\/webkul.com\/blog\/chatwhizz-uvdesk-plugin\/\",\"name\":\"ChatWhizz- UVdesk Plugin - 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