Check the plugin working for the order history in the video mentioned below – <\/p>\n\n\n\n
Features<\/h3>\n<\/div><\/div>\n\n\n\n\n- Admin can enable or disable the order history communication plugin for their store as per the business need.<\/li>\n\n\n\n
- The customers can ask questions related to their specific order.<\/li>\n\n\n\n
- The customer can send the message along with the file attachments.<\/li>\n\n\n\n
- Also, the admin is allowed to send messages with attachments.<\/li>\n\n\n\n
- The admin can define the order status for which the customer can add the comment.<\/li>\n\n\n\n
- The admin will receive the mail after the comment is made on the order by the customer.<\/li>\n\n\n\n
- Customers will also receive the mail once the admin has made the comment on their order.<\/li>\n\n\n\n
- Admin and the customer both can view the conversation history.<\/li>\n\n\n\n
- The admin can set the mail attachment type and size.<\/li>\n\n\n\n
- This module only works for registered users.<\/li>\n<\/ul>\n\n\n\n\n
Installation<\/h3>\n<\/div><\/div>\n\n\n\n
The user will get a zip file which he has to upload in the \u201cAdd New\u201d menu option in the WordPress admin panel. <\/p>\n\n\n\n
For this login to WordPress Admin Panel and Under the Dashboard hover your mouse over the \u201cPlugins\u201d menu option which brings out a Sub-Menu and then select the \u201cAdd New\u201d option.<\/p>\n\n\n
\n![\"installation-add-new-1\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/02\/installation-add-new-1.png\")
<\/figure>\n<\/div>\n\n\nAfter this, you will see an option on the top of your page that is \u201cUpload Plugin\u201d, click the option to upload the zip file.<\/p>\n\n\n
\n![\"installation-upload-plugin-1\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/02\/installation-upload-plugin-1.png\")
<\/figure>\n<\/div>\n\n\nHence, clicking on the \u201cUpload Plugin\u201d option, below that you will see a button \u201cChoose File\u201d click on the button to browse for the zip file as per the snapshot below.<\/p>\n\n\n
\n![\"installation-choose-file-2\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/02\/installation-choose-file-2.png\")
<\/figure>\n<\/div>\n\n\nAfter browsing the file, click the \u201cInstall Now\u201d button to install the plugin as per the snapshot.<\/p>\n\n\n
\n![\"download-1\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/02\/download-1.png\")
<\/figure>\n<\/div>\n\n\nNow, when the plugin is installed correctly, you will see the success message and an option to activate the plugin. Click on \u201cActivate Plugin\u201d<\/strong> to activate the installed plugin.<\/p>\n\n\n\n![\"installation-activate-plugin-1\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/02\/installation-activate-plugin-1.png\")
<\/figure>\n<\/div>\n\n\nNote:<\/strong> Checkout how to Activate WooCommerce Plugin<\/a> through the purchase code and get updates on Webkul Modules<\/a> directly on the Plugins page<\/p>\n\n\n\n\nModule Configurations<\/h3>\n<\/div><\/div>\n\n\n\n
After the successful installation of the extension, the admin will navigate to Order History Communication<\/strong>. For reference check the below snapshot:<\/p>\n\n\n\n![\"\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/02\/order-history-communication-general-settings-1.webp\")
<\/figure>\n\n\n\nGeneral Settings<\/h4>\n\n\n\n
Module Status – <\/strong>From here, the admin will be able to enable or disable the module as per the business need.<\/p>\n\n\n\nAllowed Order Status – <\/strong>The admin can define the order status for which the customer can add the comment.<\/p>\n\n\n\nSend Mail to Admin – <\/strong>If this option is checked by the admin, then they will receive the mail once the customer adds any comment on their order.<\/p>\n\n\n\nSend Mail to Customer – <\/strong>If this option is checked by the admin, then the customer will receive the mail once the admin adds any comment on their order.<\/p>\n\n\n\nThe Send Mail Attachment<\/strong>: If the send mail attachment is checked, then any attachment can be sent with the mail.<\/p>\n\n\n\nAllow File Types<\/strong>: The admin can set the attachment file types like JPEG, PDF, JPG, and PNG.<\/p>\n\n\n\nDisable Order Chat:<\/strong> Admin can select specific orders for which chat with the customer will be disabled.”<\/p>\n\n\n\nDisable User Chat:<\/strong> <\/strong>Admin can select specific customers for whom the chat feature will be disabled.<\/p>\n\n\n\nAllow File Size:<\/strong> File size should be set in Kb for attachment files.<\/p>\n\n\n\nAfter doing all the settings, the admin must click the Save Changes<\/strong> button to save the settings.<\/p>\n\n\n\n\nCustomer – Order Comment<\/h3>\n<\/div><\/div>\n\n\n\n
Moreover, to get the communication history section customer needs to navigate My Account > Orders<\/strong>.<\/p>\n\n\n\nAfter that, the customer needs to view the respective order to raise a concern. For reference, check the below snapshot:<\/p>\n\n\n
\n![\"wpdemo.webkul.com_woocommerce-order-history-communication-182-75-44-210_my-account_view-order_69_webkul-store\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/02\/order-history-communication-view-order.webp\")
<\/figure>\n<\/div>\n\n\nSubsequently, the customers can initiate a chat with the admin related to the particular order.<\/p>\n\n\n\n![\"wpdemo.webkul.com_woocommerce-order-history-communication-182-75-44-210_my-account_view-order_69_webkul-store-1\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/02\/order-history-communication-order-chat.webp\")
<\/figure>\n\n\n\nThe customer can also share order attachments to find an immediate solution.<\/p>\n\n\n\n
\nAdmin\u2019s Response to Order Comment<\/h3>\n<\/div><\/div>\n\n\n\n
The admin needs to navigate WooCommerce > Orders<\/strong> and open the respective order to respond to customers\u2019 raised concerns.<\/p>\n\n\n\n![\"wpdemo.webkul.com_woocommerce-order-history-communication-182-75-44-210_wp-admin_post.php_post69actioneditwebkul-store\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/02\/order-history-communication-admin-end-order-details.webp\")
<\/figure>\n<\/div>\n\n\nFrom here, the admin can add a comment to the order for the customer.<\/p>\n\n\n\n
Also, the admin adds more than one attachment and sends the same to the customer.<\/p>\n\n\n\n
\nEmail Notification<\/h3>\n<\/div><\/div>\n\n\n\n
The customer and the admin both will receive an email of the conversation happening between them related to the order.<\/p>\n\n\n
\n![\"WooCommerce](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/192.168.15.192_demo_woocommerce-order-history-communication_wp-admin_admin.php_pagewpml_plugin_logwebkul-store-1.png\")
<\/figure>\n<\/div>\n\n\nThus, that\u2019s all for the WooCommerce Order History Communication<\/strong> module. If you still have any issues, feel free to email us here<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"
Installation<\/h3>\n<\/div><\/div>\n\n\n\n
The user will get a zip file which he has to upload in the \u201cAdd New\u201d menu option in the WordPress admin panel. <\/p>\n\n\n\n
For this login to WordPress Admin Panel and Under the Dashboard hover your mouse over the \u201cPlugins\u201d menu option which brings out a Sub-Menu and then select the \u201cAdd New\u201d option.<\/p>\n\n\n
<\/figure>\n<\/div>\n\n\nAfter this, you will see an option on the top of your page that is \u201cUpload Plugin\u201d, click the option to upload the zip file.<\/p>\n\n\n
<\/figure>\n<\/div>\n\n\nHence, clicking on the \u201cUpload Plugin\u201d option, below that you will see a button \u201cChoose File\u201d click on the button to browse for the zip file as per the snapshot below.<\/p>\n\n\n
<\/figure>\n<\/div>\n\n\nAfter browsing the file, click the \u201cInstall Now\u201d button to install the plugin as per the snapshot.<\/p>\n\n\n
<\/figure>\n<\/div>\n\n\nNow, when the plugin is installed correctly, you will see the success message and an option to activate the plugin. Click on \u201cActivate Plugin\u201d<\/strong> to activate the installed plugin.<\/p>\n\n\n Note:<\/strong> Checkout how to Activate WooCommerce Plugin<\/a> through the purchase code and get updates on Webkul Modules<\/a> directly on the Plugins page<\/p>\n\n\n\n After the successful installation of the extension, the admin will navigate to Order History Communication<\/strong>. For reference check the below snapshot:<\/p>\n\n\n\n Module Status – <\/strong>From here, the admin will be able to enable or disable the module as per the business need.<\/p>\n\n\n\n Allowed Order Status – <\/strong>The admin can define the order status for which the customer can add the comment.<\/p>\n\n\n\n Send Mail to Admin – <\/strong>If this option is checked by the admin, then they will receive the mail once the customer adds any comment on their order.<\/p>\n\n\n\n Send Mail to Customer – <\/strong>If this option is checked by the admin, then the customer will receive the mail once the admin adds any comment on their order.<\/p>\n\n\n\n The Send Mail Attachment<\/strong>: If the send mail attachment is checked, then any attachment can be sent with the mail.<\/p>\n\n\n\n Allow File Types<\/strong>: The admin can set the attachment file types like JPEG, PDF, JPG, and PNG.<\/p>\n\n\n\n Disable Order Chat:<\/strong> Admin can select specific orders for which chat with the customer will be disabled.”<\/p>\n\n\n\n Disable User Chat:<\/strong> <\/strong>Admin can select specific customers for whom the chat feature will be disabled.<\/p>\n\n\n\n Allow File Size:<\/strong> File size should be set in Kb for attachment files.<\/p>\n\n\n\n After doing all the settings, the admin must click the Save Changes<\/strong> button to save the settings.<\/p>\n\n\n\n Moreover, to get the communication history section customer needs to navigate My Account > Orders<\/strong>.<\/p>\n\n\n\n After that, the customer needs to view the respective order to raise a concern. For reference, check the below snapshot:<\/p>\n\n\n Subsequently, the customers can initiate a chat with the admin related to the particular order.<\/p>\n\n\n\n The customer can also share order attachments to find an immediate solution.<\/p>\n\n\n\n The admin needs to navigate WooCommerce > Orders<\/strong> and open the respective order to respond to customers\u2019 raised concerns.<\/p>\n\n\n From here, the admin can add a comment to the order for the customer.<\/p>\n\n\n\n Also, the admin adds more than one attachment and sends the same to the customer.<\/p>\n\n\n\n The customer and the admin both will receive an email of the conversation happening between them related to the order.<\/p>\n\n\n Thus, that\u2019s all for the WooCommerce Order History Communication<\/strong> module. If you still have any issues, feel free to email us here<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"<\/figure>\n<\/div>\n\n\nModule Configurations<\/h3>\n<\/div><\/div>\n\n\n\n
<\/figure>\n\n\n\nGeneral Settings<\/h4>\n\n\n\n
Customer – Order Comment<\/h3>\n<\/div><\/div>\n\n\n\n
<\/figure>\n<\/div>\n\n\n<\/figure>\n\n\n\nAdmin\u2019s Response to Order Comment<\/h3>\n<\/div><\/div>\n\n\n\n
<\/figure>\n<\/div>\n\n\nEmail Notification<\/h3>\n<\/div><\/div>\n\n\n\n
<\/figure>\n<\/div>\n\n\n