{"id":272383,"date":"2020-11-03T07:00:26","date_gmt":"2020-11-03T07:00:26","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=272383"},"modified":"2025-09-05T12:28:01","modified_gmt":"2025-09-05T12:28:01","slug":"magento2-order-comment","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/magento2-order-comment\/","title":{"rendered":"Order History Communication for Magento 2"},"content":{"rendered":"\n<p><a href=\"https:\/\/store.webkul.com\/magento2-order-history-comment.html\" target=\"_blank\" rel=\"noreferrer noopener\">Magento 2 Order History Communication<\/a> module facilitates customers to ask order-related questions or concerns. <\/p>\n\n\n\n<p>Customers can contact the store owner for a particular order from the My Order History section.<\/p>\n\n\n\n<p>This module is both sides (admin &amp; customer) beneficial because it works for a particular order. <\/p>\n\n\n\n<p>Furthermore, it makes information access easier to immediately resolve the customer&#8217;s concerns.<\/p>\n\n\n\n<p>A must-have module for the online store owners. It enables the admin and customer to send and receive messages along with the file attachments and keep the conversation history records.<\/p>\n\n\n\n<p>Also, you can check the product revision history in the admin backend using the <a href=\"https:\/\/webkul.com\/blog\/magento2-product-revision-history-documentation\/\" target=\"_blank\" rel=\"noreferrer noopener\">Magento 2 Product Revision History<\/a> extension, providing insights into the product edits made in the admin backend.<\/p>\n\n\n\n<p>Watch the below video tutorial to understand the extension workflow :<\/p>\n\n\n\n<div class=\"wp-block-wk-block-youtube-video wp-block-wk-block--yt-video components-placeholder wk-block--yt-video\"><div class=\"wk-block--yt-video-frame\"><div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"ltVzHBIAhzM\"><div class=\"components-placeholder__instructions\">ltVzHBIAhzM<\/div><\/div><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Features<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enable order messaging extension for the store.<\/li>\n\n\n\n<li>Ask a question related to the specific order.<\/li>\n\n\n\n<li>Send and receive messages with file attachments.<\/li>\n\n\n\n<li>The admin can restrict the file extensions.<\/li>\n\n\n\n<li>Receive email notifications.<\/li>\n\n\n\n<li>View communication history.<\/li>\n\n\n\n<li>Hyva storefront compatible<\/li>\n\n\n\n<li>GraphQL has been implemented for the extension.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Order Comment Installation<\/h3>\n\n\n\n<p>Customers will get a&nbsp;<strong>zip folder<\/strong>&nbsp;then they have to&nbsp;<strong>extract the contents<\/strong>&nbsp;of this zip folder on their system. The extracted folder has an&nbsp;<strong>src<\/strong>&nbsp;folder, inside the<strong>&nbsp;src&nbsp;<\/strong>folder you have the&nbsp;<strong>app<\/strong>&nbsp;folder.<\/p>\n\n\n\n<p>Then, you need to&nbsp;<strong>transfer<\/strong>&nbsp;this&nbsp;<strong>app folder<\/strong>&nbsp;into the&nbsp;<strong>Magento 2 root directory<\/strong>&nbsp;on the server as shown below.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/06\/Install-1.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/06\/Install-1.png\" alt=\"Install-1\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>Now run this command on Magento2 root directory \u2013<\/p>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento setup:upgrade<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento setup:di:compile<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento setup:static-content:deploy<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento indexer:reindex<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento cache:flush<\/pre>\n\n\n\n<p>And, afterward running the commands, you have to&nbsp;<strong>flush<\/strong>&nbsp;the cache from the&nbsp;<strong>Magento admin panel<\/strong>. &nbsp;Therefore navigate through -&gt;<strong>System<\/strong>-&gt;<strong>Cache management<\/strong>&nbsp;as shown below in the snapshot:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/05\/Flush-Cache-Memory.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/05\/Flush-Cache-Memory.png\" alt=\"Flush-Cache-Memory\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Multi-Lingual configuration<\/h3>\n\n\n\n<p>Also, for Multilingual support, please navigate.&nbsp;<strong>Store-&gt;Configuration-&gt;General -&gt;Locale Options<\/strong>. Then select your desired language from the&nbsp;<strong>Locale<\/strong>&nbsp;option.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/05\/Multi-Lingual-1.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/05\/Multi-Lingual-1.png\" alt=\"Multi-Lingual configuration - Magento 2 Google Plus Wall Feeds\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Language Translation<\/h3>\n\n\n\n<p>If you need to do the module translation, please navigate the following path in your system.&nbsp;<strong>src\/app\/code\/Webkul\/OrderHistoryCommunication\/i18n<\/strong>.<\/p>\n\n\n\n<p> Open the file named&nbsp;<strong>en_US.CSV<\/strong>&nbsp;for editing as shown in below screenshot.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" width=\"1366\" height=\"354\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/custom_options_move_app_folder.png\" alt=\"custom_options_move_app_folder\" class=\"wp-image-192120\" style=\"width:800px;height:233px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/custom_options_move_app_folder.png 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/custom_options_move_app_folder.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/custom_options_move_app_folder.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/custom_options_move_app_folder.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/custom_options_move_app_folder.png 1200w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>So, once you have opened the file for editing. Replace the words after the<strong>&nbsp;comma(,)<\/strong>&nbsp;on the right with your translated words.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/05\/Language-Translation-2.png\"><img decoding=\"async\" width=\"1126\" height=\"692\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/Screenshot_from_2020_05_07_13_15_03-1.png\" alt=\"language Translation - Magento 2 Google Plus Wall Feeds\" class=\"wp-image-247394\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/Screenshot_from_2020_05_07_13_15_03-1.png 1126w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/Screenshot_from_2020_05_07_13_15_03-1-300x184.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/Screenshot_from_2020_05_07_13_15_03-1-250x154.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/Screenshot_from_2020_05_07_13_15_03-1-768x472.png 768w\" sizes=\"(max-width: 1126px) 100vw, 1126px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>After editing the&nbsp;<strong>CSV<\/strong>&nbsp;file, save it and then upload it to the same folder. Now your module translation is complete.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/05\/Language-Translation-3.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/05\/Language-Translation-3.png\" alt=\"language Translation - Magento 2 Google Plus Wall Feeds\" style=\"width:629px;height:200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">How To Use Order Comment?<\/h3>\n\n\n\n<p>Afterward the successful installation of the extension, the admin will navigate to <strong>Dashboard&gt; Order History Communication<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/05\/Order-history-communication.webp\" alt=\" Order History Communication\" class=\"wp-image-439481\" style=\"width:800px;height:525px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/05\/Order-history-communication.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/05\/Order-history-communication-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/05\/Order-history-communication-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/05\/Order-history-communication-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Afterthat, admin will do the configuration settings-<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/05\/Order-history-configuration.webp\" alt=\"Order History Communication configuration settings\" class=\"wp-image-439482\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/05\/Order-history-configuration.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/05\/Order-history-configuration-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/05\/Order-history-configuration-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/05\/Order-history-configuration-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">General Options<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enable<\/strong> &#8211; Forthwith, enable the module for the store.<\/li>\n\n\n\n<li><strong>Allowed File Extensions<\/strong> &#8211; Then enter file extensions separated by a comma, and allowed files are jpeg, png, gif, pdf.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Email Settings<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email To Customer Template<\/strong> &#8211; Firstly, choose email to the customer template to get on replies over the raised comments.<\/li>\n\n\n\n<li><strong>Choose Email Template For Admin<\/strong> &#8211; Then, determine email to the admin template to get on comment submission.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Placed Order View<\/h3>\n\n\n\n<p>Now, to get the <strong>communication history<\/strong> section customer needs to navigate <strong>My Account &gt; My Orders<\/strong>. <\/p>\n\n\n\n<p>Then the customer needs to view the respective order to raise a concern. Check the below-given image for more details:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1200\" height=\"700\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/10\/view_order.png\" alt=\"view_order\" class=\"wp-image-272508\" style=\"width:800px;height:525px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/10\/view_order.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/10\/view_order-300x175.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/10\/view_order-250x146.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/10\/view_order-768x448.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Order Messaging with Attachment<\/h3>\n\n\n\n<p>Subsequently, the customers can initiate the chat with the admin related to the particular order.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1200\" height=\"700\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/10\/cummunication_history.png\" alt=\"cummunication_history\" class=\"wp-image-272509\" style=\"width:800px;height:undefinedpx\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/10\/cummunication_history.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/10\/cummunication_history-300x175.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/10\/cummunication_history-250x146.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/10\/cummunication_history-768x448.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The customer can also share order attachment to find an immediate solution.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"800\" height=\"467\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/10\/success_order_communication-1-e1604076421900.png\" alt=\"success_order_communication-1\" class=\"wp-image-272516\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/10\/success_order_communication-1-e1604076421900.png 800w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/10\/success_order_communication-1-e1604076421900-300x175.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/10\/success_order_communication-1-e1604076421900-250x146.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/10\/success_order_communication-1-e1604076421900-768x448.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Admin&#8217;s Response On Order Comment<\/h3>\n\n\n\n<p>Admin needs to navigate <strong>Sales &gt; Orders<\/strong> and open the respective order to respond to customer&#8217;s raised concerns.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/05\/Order-communication.webp\" alt=\"Admin order communication\" class=\"wp-image-439803\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/05\/Order-communication.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/05\/Order-communication-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/05\/Order-communication-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/05\/Order-communication-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Admin can choose attachment files, and the options to reflect the answers to the customer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Order Comment Response On Storefront<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1200\" height=\"467\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/reflect_on_storefront-e1604390685331-1200x467.png\" alt=\"reflect_on_storefront\" class=\"wp-image-272684\" style=\"width:800px;height:undefinedpx\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Email Notification<\/h3>\n\n\n\n<p>Here, the customer received the email notifictaion as show below:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1200\" height=\"637\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/email_ntofication-1200x637.png\" alt=\"email_ntofication\" class=\"wp-image-272687\" style=\"width:800px;height:undefinedpx\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/email_ntofication-1200x637.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/email_ntofication-300x159.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/email_ntofication-250x133.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/email_ntofication-768x407.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/email_ntofication.png 1248w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Support<\/h3>\n\n\n\n<p>Hence, that\u2019s all for the Magento 2 Order History Communication module. Still, have any issue feel free to email at&nbsp;<a href=\"mailto:support@webkul.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@webkul.com<\/a>. <\/p>\n\n\n\n<p>Moreover, let us know your views to make the module better at&nbsp;<a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\">webkul.uvdesk.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Magento 2 Order History Communication module facilitates customers to ask order-related questions or concerns. Customers can contact the store owner for a particular order from the My Order History section. This module is both sides (admin &amp; customer) beneficial because it works for a particular order. Furthermore, it makes information access easier to immediately resolve <a href=\"https:\/\/webkul.com\/blog\/magento2-order-comment\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":195,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9121],"tags":[7441],"class_list":["post-272383","post","type-post","status-publish","format-standard","hentry","category-magento-2","tag-order-comment"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Magento 2 Order Comment | Customer Communication Tool<\/title>\n<meta name=\"description\" content=\"Magento 2 Order Comment module facilitates customers to ask order related concerns and admin to provide instant response.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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