{"id":268606,"date":"2020-09-29T11:53:38","date_gmt":"2020-09-29T11:53:38","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=268606"},"modified":"2023-11-10T04:02:37","modified_gmt":"2023-11-10T04:02:37","slug":"magento-2-order-follow-up","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/magento-2-order-follow-up\/","title":{"rendered":"Magento 2 Order Follow Up"},"content":{"rendered":"\n<p><strong>Magento 2 Order Follow Up:<\/strong> This module is very useful once the order is placed for sending order follow-ups to the customers.<\/p>\n\n\n\n<p>By selecting the order ID and performing the bulk action for follow-up, the admin will send the follow-up emails in bulk to the various customers. This would increase the number of repeated purchases and build a good relationship with customers that will be productive.<\/p>\n\n\n\n<p>Watch the video tutorial below to understand the workflow:<\/p>\n\n\n\n<div class=\"wp-block-wk-block-youtube-video wk-block--yt-video\">\r\n<div class=\"wk-block--yt-video-frame\">\r\n<div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"RNdq7j7LvDc\">\u00a0<\/div>\r\n<\/div>\r\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Features<\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Admin can get the list of follow up.<\/li>\n\n\n\n<li>The Admin can send a follow-up email from the sales grid.<\/li>\n\n\n\n<li>The admin can send the follow-up email from Mass Action.<\/li>\n\n\n\n<li>Admin can edit the email template.<\/li>\n\n\n\n<li>The Admin can view the complete log of the emails sent.<\/li>\n\n\n\n<li>The admin can see the follow-up Mails Sent and Converted in Graphical form.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Installation<\/h3>\n<\/div><\/div>\n\n\n\n<p>Customers will get a zip folder and they have to extract the contents of this zip folder on their system. The extracted folder has an src folder, inside the src folder you have the app folder.<\/p>\n\n\n\n<p>You need to transfer this app folder into the Magento2 root directory on the server as shown below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"379\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Move-app-folder-2-1200x379.png\" alt=\"Move-app-folder-2\" class=\"wp-image-268609\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Move-app-folder-2-1200x379.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Move-app-folder-2-300x95.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Move-app-folder-2-250x79.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Move-app-folder-2-768x242.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Move-app-folder-2.png 1302w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After the successful installation, you have to<strong>&nbsp;run these commands<\/strong>&nbsp;in the&nbsp;<strong>Magento2 root<\/strong>&nbsp;directory:<\/p>\n\n\n\n<p><strong>First command \u2013<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>1<\/td><td>php bin\/Magento setup:upgrade<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>Second Command \u2013<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>1<\/td><td>php bin\/Magento setup:di:compile<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>Third Command \u2013<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>1<\/td><td>php bin\/Magento setup:static-content:deploy<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>After running the commands, you have to flush the cache from the Magento admin panel by navigating through <strong>System<\/strong>&nbsp;&gt;&nbsp;<strong>Cache management<\/strong>&nbsp;as shown below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"527\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Flush-Cache-1-1200x527.png\" alt=\"Flush-Cache-1\" class=\"wp-image-268611\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Flush-Cache-1-1200x527.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Flush-Cache-1-300x132.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Flush-Cache-1-250x110.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Flush-Cache-1-768x338.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Flush-Cache-1.png 1247w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Configuration For Multi-lingual Support<\/h3>\n<\/div><\/div>\n\n\n\n<p>For <strong>multilingual<\/strong> support, an admin will navigate through&nbsp;<strong>Store &gt; Configuration &gt; General &gt; Locale Options<\/strong>&nbsp;and select the&nbsp;<strong>locale<\/strong> as German (the language into which the admin want to translate his store content).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"773\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/lang1-1200x773.png\" alt=\"lang1\" class=\"wp-image-268612\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/lang1-1200x773.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/lang1-300x193.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/lang1-250x161.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/lang1-768x495.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/lang1.png 1343w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Translation<\/h3>\n<\/div><\/div>\n\n\n\n<p>If a&nbsp;user wants to translate their module from English to German then they need to follow the path&nbsp;<strong>\/app\/code\/Webkul\/FollowUp\/i18n in their unzipped folder and will get a CSV file with the <\/strong>name \u201cen_US.csv\u201d.<\/p>\n\n\n\n<p>Now they will rename that CSV as \u201cde_DE.csv\u201d and translate all right side content after the&nbsp;comma in the&nbsp;German language.<\/p>\n\n\n\n<p>After editing the CSV, save it and then upload it to the path&nbsp;<strong>\/app\/code\/Webkul\/FollowUp\/i18n<\/strong>&nbsp;where they have installed Magento2 on the server.<\/p>\n\n\n\n<p>The module will get translated into the&nbsp;German Language. It supports both&nbsp;<strong>RTL&nbsp;<\/strong>and&nbsp;<strong>LTR&nbsp;<\/strong>languages.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"407\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/webkul_CRM_for_magento2_transaltion_first-1200x407-1-1.png\" alt=\"webkul_CRM_for_magento2_transaltion_first-1200x407-1-1\" class=\"wp-image-268613\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/webkul_CRM_for_magento2_transaltion_first-1200x407-1-1.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/webkul_CRM_for_magento2_transaltion_first-1200x407-1-1-300x102.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/webkul_CRM_for_magento2_transaltion_first-1200x407-1-1-250x85.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/webkul_CRM_for_magento2_transaltion_first-1200x407-1-1-768x260.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"367\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/2crm-1.png\" alt=\"2crm-1\" class=\"wp-image-268614\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/2crm-1.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/2crm-1-300x92.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/2crm-1-250x76.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/2crm-1-768x235.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The user can edit the CSV like the image below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"685\" height=\"316\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Translation3.png\" alt=\"Translation3\" class=\"wp-image-268615\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Translation3.png 685w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Translation3-300x138.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Translation3-250x115.png 250w\" sizes=\"(max-width: 685px) 100vw, 685px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Module Configuration<\/h3>\n<\/div><\/div>\n\n\n\n<p>After successfully installing the<strong> Magento 2 Order Follow Up<\/strong> add-on, the admin will perform some basic steps to configure it up.<\/p>\n\n\n\n<p>The admin will navigate to&nbsp;<strong>Store&gt; Configuration&gt; Follow Up <\/strong>as per the snapshot below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"699\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-configuration-1200x699.png\" alt=\"order-follow-up-configuration\" class=\"wp-image-268714\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-configuration-1200x699.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-configuration-300x175.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-configuration-250x146.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-configuration-768x447.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-configuration.png 1277w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Firstly, the admin needs to configure the following options as mentioned below.<\/p>\n\n\n\n<p><strong>General Settings:<\/strong><\/p>\n\n\n\n<p><strong>Enable Follow Up:<\/strong> The admin can set the status as enable Yes or No for the follow-up module.<br><strong>Admin Name:<\/strong> The name that is used as an email name may be set by the admin.<br><strong>Admin Email From <\/strong>The email address that is used by an email may be set by the admin.<\/p>\n\n\n\n<p><strong>Colour Settings:<\/strong><\/p>\n\n\n\n<p><strong>Total Background Color: <\/strong>From here, the admin can set the color of the total follow-ups sent bar in the graph.<br><strong>Converted Background Color: <\/strong>Color of converted follow-ups bar in the graph.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Follow Up Orders<\/h3>\n<\/div><\/div>\n\n\n\n<p>The admin can view the list of all orders, send follow up, and follow up status. After the order is placed, the admin can add the follow up in the respective order by selecting the follow-up button as shown in the image below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1098\" height=\"778\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-all-orders.png\" alt=\"order-follow-up-all-orders\" class=\"wp-image-268715\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-all-orders.png 1098w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-all-orders-300x213.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-all-orders-250x177.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-all-orders-768x544.png 768w\" sizes=\"(max-width: 1098px) 100vw, 1098px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Here, the admin can view the status of the follow-up email and can send an email manually or in mass.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Manually Follow Up<\/h3>\n<\/div><\/div>\n\n\n\n<p>After clicking on the send follow-up, a pop up will appear in which the admin can view the customer details, order details, and email template.<\/p>\n\n\n\n<p>The admin can also edit the following details as mentioned below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1178\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-manually-1178x1024.png\" alt=\"order-follow-up-manually\" class=\"wp-image-268716\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-manually-1178x1024.png 1178w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-manually-300x261.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-manually-250x217.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-manually-768x668.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-manually.png 1279w\" sizes=\"(max-width: 1178px) 100vw, 1178px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email Template: <\/strong>Select any template that the admin wants to share with the customer for the order follow up.<\/li>\n\n\n\n<li><strong>Content:<\/strong> The admin can even add the custom comment that will also be shared along with the order follow-up<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Mass Follow Up<\/h3>\n<\/div><\/div>\n\n\n\n<p>Moreover, the admin can also send mass follow up for all the orders by clicking on the <strong>Follow Up&nbsp;<\/strong>button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1072\" height=\"686\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-mass-mail.png\" alt=\"order-follow-up-mass-mail\" class=\"wp-image-268717\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-mass-mail.png 1072w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-mass-mail-300x192.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-mass-mail-250x160.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-mass-mail-768x491.png 768w\" sizes=\"(max-width: 1072px) 100vw, 1072px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On selecting the orders then click on the Follow Up button. The admin can select the template, and template information for a mass follow up.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"589\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-mass-follow-up-1200x589.png\" alt=\"order-mass-follow-up\" class=\"wp-image-268718\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-mass-follow-up-1200x589.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-mass-follow-up-300x147.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-mass-follow-up-250x123.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-mass-follow-up-768x377.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-mass-follow-up.png 1276w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Note: <\/strong>For mass follow up have to run the below mention command:<\/p>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento queue:consumers:start followup.massemail&amp;<\/pre>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Follow Up list<\/h3>\n<\/div><\/div>\n\n\n\n<p>The admin can view the follow-up list including the details of Orders as per the below image:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1089\" height=\"571\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-list.png\" alt=\"order-follow-up-list\" class=\"wp-image-268720\" style=\"width:714px;height:374px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-list.png 1089w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-list-300x157.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-list-250x131.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-list-768x403.png 768w\" sizes=\"(max-width: 1089px) 100vw, 1089px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Admin can send mail manually by clicking on the &#8220;Send Mail&#8221;. Converted status shows when mail is sent to the customer and the customer will open the link then place the order.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1091\" height=\"682\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-email-sent-manually-.png\" alt=\"order-follow-up-email-sent-manually-\" class=\"wp-image-268724\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-email-sent-manually-.png 1091w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-email-sent-manually--300x188.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-email-sent-manually--250x156.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-email-sent-manually--768x480.png 768w\" sizes=\"(max-width: 1091px) 100vw, 1091px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Follow Up Email List<\/h3>\n<\/div><\/div>\n\n\n\n<p>The admin can view the list of all the emails shared to the customer for the order follow up as shown in the image below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"alignnone wp-image-285117 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Email-List-_-Mag.png\" alt=\"Email-List-_-Mag\" width=\"1279\" height=\"489\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Email-List-_-Mag.png 1279w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Email-List-_-Mag-300x115.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Email-List-_-Mag-1200x459.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Email-List-_-Mag-250x96.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Email-List-_-Mag-768x294.png 768w\" sizes=\"(max-width: 1279px) 100vw, 1279px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Follow Up Bar Chart<\/h3>\n<\/div><\/div>\n\n\n\n<p>In the follow-up order chart section, the admin can view a bar chart for the orders whose follow up is completed to those orders whose follow up is still in process.<\/p>\n\n\n\n<p>Also, the admin can even filter the bar chart based on the Follow Up Date as shown in the image below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"792\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-dashboard-1200x792.png\" alt=\"order-follow-up-dashboard\" class=\"wp-image-268722\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-dashboard-1200x792.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-dashboard-300x198.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-dashboard-250x165.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-dashboard-768x507.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/order-follow-up-dashboard.png 1282w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Customer End \u2013 Email (Order Follow Up)<\/h3>\n<\/div><\/div>\n\n\n\n<p>The customer will get the order followup via email over which the customer will be able to get the update regarding the order and its status. Moreover, the customer will receive an email as mentioned in the image below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Blog-customer-order-follow-up-mail-1200x630.png\" alt=\"Blog-customer-order-follow-up-mail\" class=\"wp-image-268719\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Blog-customer-order-follow-up-mail-1200x630.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Blog-customer-order-follow-up-mail-300x157.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Blog-customer-order-follow-up-mail-250x131.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Blog-customer-order-follow-up-mail-768x403.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Blog-customer-order-follow-up-mail.png 1250w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><h3>How to Follow Up is converted into a Sale<\/h3>\n<p>The admin will navigate to&nbsp;<strong>Sales&gt; Orders <\/strong>as per the snapshot below.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-285134\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/devmage.com_12321_admin_admin_dashboard_index_key_e114ee816e8d173a55684d4e43ce3ca3bd73c3feec5a76bf1403a3c72abfef89_Webkul-Store.png\" alt=\"devmage.com_12321_admin_admin_dashboard_index_key_e114ee816e8d173a55684d4e43ce3ca3bd73c3feec5a76bf1403a3c72abfef89_Webkul-Store\" width=\"800\" height=\"629\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/devmage.com_12321_admin_admin_dashboard_index_key_e114ee816e8d173a55684d4e43ce3ca3bd73c3feec5a76bf1403a3c72abfef89_Webkul-Store.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/devmage.com_12321_admin_admin_dashboard_index_key_e114ee816e8d173a55684d4e43ce3ca3bd73c3feec5a76bf1403a3c72abfef89_Webkul-Store-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/devmage.com_12321_admin_admin_dashboard_index_key_e114ee816e8d173a55684d4e43ce3ca3bd73c3feec5a76bf1403a3c72abfef89_Webkul-Store-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/devmage.com_12321_admin_admin_dashboard_index_key_e114ee816e8d173a55684d4e43ce3ca3bd73c3feec5a76bf1403a3c72abfef89_Webkul-Store-768x603.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p>Here, the admin can view the list of all orders and click on <strong>send follow up.<\/strong>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-285135\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Orders-_-Operati.png\" alt=\"Orders-_-Operati\" width=\"800\" height=\"394\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Orders-_-Operati.png 1286w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Orders-_-Operati-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Orders-_-Operati-1200x591.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Orders-_-Operati-250x123.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Orders-_-Operati-768x378.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p>After clicking on the <strong>send follow-up<\/strong>, a pop up will appear in which the admin can view the customer details, order details, and email template.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-285145\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/screencapture-devmage-12321-admin-sales-order-index-key-5e4fd706aa94a94e0f283c2e9f97aabeedfde82c737e3d7b84bc690dc659fa3a-2021-03-12-14_37_51.png\" alt=\"screencapture-devmage-12321-admin-sales-order-index-key-5e4fd706aa94a94e0f283c2e9f97aabeedfde82c737e3d7b84bc690dc659fa3a-2021-03-12-14_37_51\" width=\"800\" height=\"795\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/screencapture-devmage-12321-admin-sales-order-index-key-5e4fd706aa94a94e0f283c2e9f97aabeedfde82c737e3d7b84bc690dc659fa3a-2021-03-12-14_37_51.png 1301w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/screencapture-devmage-12321-admin-sales-order-index-key-5e4fd706aa94a94e0f283c2e9f97aabeedfde82c737e3d7b84bc690dc659fa3a-2021-03-12-14_37_51-300x298.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/screencapture-devmage-12321-admin-sales-order-index-key-5e4fd706aa94a94e0f283c2e9f97aabeedfde82c737e3d7b84bc690dc659fa3a-2021-03-12-14_37_51-1030x1024.png 1030w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/screencapture-devmage-12321-admin-sales-order-index-key-5e4fd706aa94a94e0f283c2e9f97aabeedfde82c737e3d7b84bc690dc659fa3a-2021-03-12-14_37_51-250x249.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/screencapture-devmage-12321-admin-sales-order-index-key-5e4fd706aa94a94e0f283c2e9f97aabeedfde82c737e3d7b84bc690dc659fa3a-2021-03-12-14_37_51-768x763.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p>After send follow up, the Follow Up list opened. As shown in the image below, the admin will view the follow-up list, which includes Order details:<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-285146\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/FollowUp-List-_-.png\" alt=\"FollowUp-List-_-\" width=\"800\" height=\"410\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/FollowUp-List-_-.png 1280w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/FollowUp-List-_--300x154.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/FollowUp-List-_--1200x615.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/FollowUp-List-_--250x128.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/FollowUp-List-_--768x394.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p>The customer will get the order follow-up mail as per the below image:&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-285136\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Screenshot-from-2021-03-12-14-50-11.png\" alt=\"Screenshot-from-2021-03-12-14-50-11\" width=\"800\" height=\"410\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Screenshot-from-2021-03-12-14-50-11.png 1199w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Screenshot-from-2021-03-12-14-50-11-300x154.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Screenshot-from-2021-03-12-14-50-11-250x128.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Screenshot-from-2021-03-12-14-50-11-768x393.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Click on <strong>Check out now.<\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-285138\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Order-00000000-1.png\" alt=\"Order-00000000-1\" width=\"800\" height=\"644\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Order-00000000-1.png 1253w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Order-00000000-1-300x241.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Order-00000000-1-1200x965.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Order-00000000-1-250x201.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Order-00000000-1-768x618.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p>Then, click on <strong>Reorder.&nbsp;<\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-285141\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/devmage.com_12321_checkout_cart_Webkul-Store-1.png\" alt=\"devmage.com_12321_checkout_cart_Webkul-Store-1\" width=\"800\" height=\"629\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/devmage.com_12321_checkout_cart_Webkul-Store-1.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/devmage.com_12321_checkout_cart_Webkul-Store-1-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/devmage.com_12321_checkout_cart_Webkul-Store-1-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/devmage.com_12321_checkout_cart_Webkul-Store-1-768x603.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p>Click on <strong>Proceed to Checkout.<\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-285142\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/devmage.com_12321_checkout_Webkul-Store.png\" alt=\"devmage.com_12321_checkout_Webkul-Store\" width=\"800\" height=\"629\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/devmage.com_12321_checkout_Webkul-Store.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/devmage.com_12321_checkout_Webkul-Store-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/devmage.com_12321_checkout_Webkul-Store-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/devmage.com_12321_checkout_Webkul-Store-768x603.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p>Select <strong>Shipping Methods<\/strong> and then <strong>Place an order.<\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-285143\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Checkout.png\" alt=\"Checkout\" width=\"800\" height=\"679\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Checkout.png 1301w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Checkout-300x255.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Checkout-1200x1019.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Checkout-250x212.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Checkout-768x652.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p>That\u2019s all for the <strong>Magento 2 Order Follow Up <\/strong>module. Further, if you have any issues feel free to add a ticket and let us at&nbsp;<a href=\"http:\/\/webkul.uvdesk.com\/\">https:\/\/webkul.uvdesk.com\/&nbsp;<\/a><\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Magento 2 Order Follow Up: This module is very useful once the order is placed for sending order follow-ups to the customers. By selecting the order ID and performing the bulk action for follow-up, the admin will send the follow-up emails in bulk to the various customers. This would increase the number of repeated purchases <a href=\"https:\/\/webkul.com\/blog\/magento-2-order-follow-up\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":291,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9121],"tags":[],"class_list":["post-268606","post","type-post","status-publish","format-standard","hentry","category-magento-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Magento 2 Order Follow Up | Order Status Email Updates<\/title>\n<meta name=\"description\" content=\"Magento 2 Order Follow Up: This module is very useful once the order is placed for sending order follow-ups to the customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/magento-2-order-follow-up\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Magento 2 Order Follow Up | Order Status Email Updates\" \/>\n<meta property=\"og:description\" content=\"Magento 2 Order Follow Up: This module is very useful once the order is placed for sending order follow-ups to the customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/magento-2-order-follow-up\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-29T11:53:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-10T04:02:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2020\/09\/Move-app-folder-2-1200x379.png\" 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