{"id":245717,"date":"2020-04-30T15:30:27","date_gmt":"2020-04-30T15:30:27","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=245717"},"modified":"2025-12-01T05:26:34","modified_gmt":"2025-12-01T05:26:34","slug":"magento-2-whatsapp-contact","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/magento-2-whatsapp-contact\/","title":{"rendered":"User Guide of WhatsApp Contact for Magento 2"},"content":{"rendered":"\n<p><a href=\"https:\/\/store.webkul.com\/magento2-whatsapp-contact.html\">Magento 2 WhatsApp Contact<\/a> extension allows the customers to contact and communicate with the store admin via WhatsApp.<\/p>\n\n\n\n<p> This can be done quickly just by a single tap on the WhatsApp button present in multiple pages of the store.<\/p>\n\n\n\n<p>This module will help the customer for contacting the admin in a better and faster way. <\/p>\n\n\n\n<p>The customers can easily quote the product and get a revert on the same via a smart communication path that is WhatsApp.<\/p>\n\n\n\n<p>Watch the video tutorial below to understand the <a href=\"https:\/\/store.webkul.com\/magento2-whatsapp-order-notification.html\">Magento 2 WhatsApp extension<\/a> workflow:<\/p>\n\n\n\n<div class=\"wp-block-wk-block-youtube-video wp-block-wk-block--yt-video components-placeholder wk-block--yt-video\"><div class=\"wk-block--yt-video-frame\"><div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"ika7s869mCk\"><div class=\"components-placeholder__instructions\">ika7s869mCk<\/div><\/div><\/div><\/div>\n\n\n\n<p>Check the working of the plugin at the android device end &#8211; <\/p>\n\n\n\n<div class=\"wp-block-wk-block-youtube-video wp-block-wk-block--yt-video components-placeholder\"><div class=\"wk-block--yt-video-frame\"><div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"GchdJXHARrU\"><div class=\"components-placeholder__instructions\">GchdJXHARrU<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Features<\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The admin can enable\/disable the WhatsApp sharing feature.<\/li>\n\n\n\n<li>Admin will manage the visibility of the buttons present in multiple pages separately.<\/li>\n\n\n\n<li>The admin can set custom button title for WhatsApp sharing buttons.<\/li>\n\n\n\n<li>Admin can set Customized messages.<\/li>\n\n\n\n<li>The customer can quote the product from any of the pages i.e product page, cart page, and the order success page.<\/li>\n\n\n\n<li>The customer easily requests for a quotation on WhatsApp regarding the product.<\/li>\n\n\n\n<li>Customers can easily share order details with admin for faster processing of the order.<\/li>\n\n\n\n<li>Magento 2 WhatsApp Contact is compatible with the <a href=\"https:\/\/webkul.com\/hyva-theme-development\/\" target=\"_blank\" rel=\"noreferrer noopener\">Hyva Theme<\/a>.<\/li>\n<\/ul>\n\n\n\n<p><strong>Note &#8211; <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The customer and admin both must have an active WhatsApp account.<\/strong><\/li>\n\n\n\n<li><strong>It is a must for the customer to add their WhatsApp to the Web.<\/strong><\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Installation Steps<\/h3>\n<\/div><\/div>\n\n\n\n<p>For installing&nbsp;<strong>WhatsApp Contact for Magento 2 <\/strong>extension, follow the steps mentioned below:<\/p>\n\n\n\n<p><strong>Step 1<\/strong>: The customers will get a&nbsp;<strong>zip folder<\/strong>&nbsp;and they have to extract the contents of this zip folder on their system. Please select the correct folder according to your&nbsp;<strong>Magento<\/strong>&nbsp;version (<strong>2.1.x, 2.2.x<\/strong>, or<strong>&nbsp;2.3.x&nbsp;<\/strong>).<\/p>\n\n\n\n<p>Now, unzip the respective extension zip and then move the \u201c<strong>app<\/strong>\u201d folder (inside \u201c<strong>SRC<\/strong>\u201d folder) into the Magento root directory on the server.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1200\" height=\"366\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/04\/filezilla-1200x366.png\" alt=\"filezilla\" class=\"wp-image-245947\" style=\"width:800px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/04\/filezilla-1200x366.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/04\/filezilla-300x91.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/04\/filezilla-250x76.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/04\/filezilla-768x234.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/04\/filezilla.png 1302w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Step 2<\/strong>: After the above step, run the below mentioned&nbsp;<strong>commands<\/strong>&nbsp;in the&nbsp;<strong>Magento 2 root directory<\/strong>&nbsp;via&nbsp;<strong>terminal<\/strong>.<\/p>\n\n\n<p><strong>#Run Commands<br \/><\/strong><\/p>\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento setup:upgrade<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento setup:di:compile<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento setup:static-content:deploy<\/pre>\n\n\n\n<p><strong>Step 3<\/strong>: Lastly,&nbsp;<strong>flush&nbsp;<\/strong>the&nbsp;<strong>cache&nbsp;<\/strong>and&nbsp;<strong>re-index<\/strong>&nbsp;all by navigating through&nbsp;<strong>System<\/strong>-&gt;<strong>Cache Management<\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/cache-management.png\"><img decoding=\"async\" width=\"1125\" height=\"460\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/07\/12140147\/webkul_magento2_marketplace_vendor_broadcast_cache_management_4-1.png\" alt=\"Webkul Coupon Listing for Magento 2 - Flush Cache\" class=\"wp-image-186278\" style=\"width:800px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/07\/12140147\/webkul_magento2_marketplace_vendor_broadcast_cache_management_4-1.png 1125w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/07\/12140147\/webkul_magento2_marketplace_vendor_broadcast_cache_management_4-1.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/07\/12140147\/webkul_magento2_marketplace_vendor_broadcast_cache_management_4-1.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/07\/12140147\/webkul_magento2_marketplace_vendor_broadcast_cache_management_4-1.png 768w\" sizes=\"(max-width: 1125px) 100vw, 1125px\" loading=\"lazy\" \/><\/a><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Translation Steps<\/h3>\n<\/div><\/div>\n\n\n\n<p>For translating the module language, navigate through <strong>app<\/strong>&gt;<strong>code<\/strong>&gt;<strong>Webkul<\/strong>&gt;<strong>WhatsApp Sharing<\/strong>&gt;<strong>i18n <\/strong>and <strong>edit <\/strong>the <strong>en_US.csv <\/strong>file.<\/p>\n\n\n\n<p>Now, <strong>translate <\/strong>the words on the <strong>right <\/strong>and <strong>upload <\/strong>the <strong>modified file <\/strong>to the <strong>same <\/strong>location. The filename of the translated file should be according to the <strong>language <\/strong>and <strong>region<\/strong> code like<strong> de_DE.csv<\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1121\" height=\"412\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/04\/translation1.png\" alt=\"translation1\" class=\"wp-image-245948\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/04\/translation1.png 1121w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/04\/translation1-300x110.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/04\/translation1-250x92.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/04\/translation1-768x282.png 768w\" sizes=\"(max-width: 1121px) 100vw, 1121px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Admin End Configurations <\/h3>\n<\/div><\/div>\n\n\n\n<p>After the successful installation of the <strong>Magento 2 WhatsApp Contact<\/strong> module, the admin can now configure it from the backend. For this, the admin will navigate to <strong>Stores &gt; Configurations &gt; WhatsApp Sharing<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-whatsapp-sharing-configuration-1.webp\" alt=\"Whatsapp Sharing Configuration\" class=\"wp-image-436293\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-whatsapp-sharing-configuration-1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-whatsapp-sharing-configuration-1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-whatsapp-sharing-configuration-1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-whatsapp-sharing-configuration-1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"276\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-whatsapp-sharing-other-configuration-1.webp\" alt=\"Whatsapp sharing other configuration\" class=\"wp-image-436177\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-whatsapp-sharing-other-configuration-1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-whatsapp-sharing-other-configuration-1-300x74.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-whatsapp-sharing-other-configuration-1-250x62.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-whatsapp-sharing-other-configuration-1-768x189.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under the WhatsApp Sharing Configurations, the admin will enter the following details:<\/p>\n\n\n\n<p><strong>Enable:<\/strong> With this, the admin can <strong>Enable\/ Disable<\/strong> the functionality of the module at once.<\/p>\n\n\n\n<p><strong>Country:<\/strong> The admin can choose the country from the drop-down.<\/p>\n\n\n\n<p><strong>WhatsApp Number:<\/strong> The admin will add the <strong>Active <\/strong>WhatsApp number via which communication will be done with the customer. <\/p>\n\n\n\n<p><strong>Guest Communication:<\/strong> The admin will restrict the guest customers to use this feature:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Yes:<\/strong> The guest customer will be able to scan the Whatsapp code for adding it to the web.<\/li>\n\n\n\n<li><strong>No:<\/strong> The guest customer needs to create the account first, for that the customer will navigate to the sign-in page.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Settings Associated To <strong>Button<\/strong>s<\/h4>\n\n\n\n<p><strong>Display Button On Product Page:<\/strong> The admin will select <strong>Yes <\/strong>to display button on the <strong>Product page<\/strong>, and <strong>No <\/strong>to hide the same<\/p>\n\n\n\n<p><strong>Button Title For Product Page:<\/strong> The admin will enter the <strong>button title <\/strong>that will appear on the button present on the <strong>product page<\/strong>.<\/p>\n\n\n\n<p><strong>Custom Message For Product Page:<\/strong> The admin will enter the custom message, this message will be receive by the admin when the customer clicks on the WhatsApp Button present in the <strong>Product Page<\/strong>.<\/p>\n\n\n\n<p><strong>Display Button On Cart Page:<\/strong> The admin will select Yes to display the button on the <strong>Cart page<\/strong>, and No to hide the same.<\/p>\n\n\n\n<p><strong>Only Share Custom Message Via Cart Page:<\/strong> If the admin selects <strong>Yes <\/strong>to this field then only the custom message will be send to the admin, whereas when the customer selects <strong>No <\/strong>then the cart details will be send with the custom message.<\/p>\n\n\n\n<p><strong>Button Title For Cart Page:<\/strong> The admin will enter the <strong>button title<\/strong> that will appear on the button present on the <strong>Cart page<\/strong>.<\/p>\n\n\n\n<p><strong>Custom Message For Cart Page:<\/strong> The admin will enter the <strong>custom message<\/strong>, this message will be received by the admin when the customer clicks on the WhatsApp Button present in the <strong>Cart Page<\/strong>.<\/p>\n\n\n\n<p><strong>Display Button On Order Success Page:<\/strong> The admin will select <strong>Yes <\/strong>to display the button on the <strong>Order Success page<\/strong>, and <strong>No <\/strong>to hide the same<\/p>\n\n\n\n<p><strong>Button Title For Order Success Page:<\/strong> The admin will enter the <strong>button title <\/strong>that will appear on the button present in the <strong><strong>Order Success<\/strong> page<\/strong>.<\/p>\n\n\n\n<p><strong>Custom Message For Order Success Page:<\/strong> The admin will enter the <strong>custom message<\/strong>, this message will be received by the admin when the customer clicks on the WhatsApp Button present in the <strong><strong>Order Success<\/strong> Page<\/strong>.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Front End Visibility <\/h3>\n<\/div><\/div>\n\n\n\n<p>After the Configurations are completed from the admin end,the feature will be visible to the customer in the front end. <\/p>\n\n\n\n<p>However, the buttons will be visible on one of the three pages of the store:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Product Page<\/strong><\/li>\n\n\n\n<li><strong>Cart Page<\/strong><\/li>\n\n\n\n<li><strong>Order Success Page<\/strong><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Enable WhatsApp Web <\/h3>\n<\/div><\/div>\n\n\n\n<p>Firstly, it is important for the customers to enable their WhatsApp web for their whatsapp number, so that they can use it in their laptops as a website.<\/p>\n\n\n\n<p>Whenever the customer clicks on any of the buttons presents anywhere in  the header of the page or any specific page a WhatsApp window will appear as shown in the image below: <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1200\" height=\"512\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/WhatsApp-1200x512.png\" alt=\"WhatsApp\" class=\"wp-image-246527\" style=\"width:800px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/WhatsApp-1200x512.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/WhatsApp-300x128.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/WhatsApp-250x107.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/WhatsApp-768x328.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/WhatsApp.png 1349w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<p>The customer can also get the same QR Code by clicking on the link: <a href=\"https:\/\/web.whatsapp.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/web.whatsapp.com\/<\/a><\/p>\n\n\n\n<p>Further, the customer is require to scan their WhatsApp QR Code. After that, customer can access their WhatsApp from the web browser and now they can communicate with the admin.<\/p>\n\n\n\n<p><strong>*Note:<\/strong> If the guest customers are allowed to communicate with the admin then by clicking on this they can directly scan the code. Whereas, if they are not allowed, they need to create an account first  to contact the admin.  <\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Whatsapp Contact Button On Product Page   <\/h3>\n<\/div><\/div>\n\n\n\n<p>Further, the  WhatsApp button will be visible on the product page if the admin allows from the backend. The customer can quickly tap on it for contacting the admin of the store. Firstly, let&#8217;s see the view of the button on the product page of the store:  <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/testdevmage.com_11155_joust-duffle-bag.htmlscreenshot.png\" alt=\"testdevmage.com_11155_joust-duffle-bag.htmlscreenshot\" class=\"wp-image-413964\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/testdevmage.com_11155_joust-duffle-bag.htmlscreenshot.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/testdevmage.com_11155_joust-duffle-bag.htmlscreenshot-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/testdevmage.com_11155_joust-duffle-bag.htmlscreenshot-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/testdevmage.com_11155_joust-duffle-bag.htmlscreenshot-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>For connecting to the admin, the customer will click on the WhatsApp button, After that, the customer will navigate to the WhatsApp chat window. <\/p>\n\n\n\n<p>Else, if the WhatsApp is not added to the web, they need to scan the QR Code present there to add the WhatsApp to the web. The process to <strong>add the Whatsapp to the web<\/strong> is available above in this user guide.<\/p>\n\n\n\n<p>Under the WhatsApp chat window, the customer will send the message to the admin that will be automatically present in the typing box. The message will appear as shown in the image below:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-3.png\" alt=\"web.whatsapp.com_screenshot-3\" class=\"wp-image-413971\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-3.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-3-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-3-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-3-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When the customer contacts the admin from the product page only the product name and link will be sent to the admin. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-1-1.png\" alt=\"web.whatsapp.com_screenshot-1-1\" class=\"wp-image-413972\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-1-1.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-1-1-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-1-1-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-1-1-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The admin can then reply to the customer as required.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-2-1.png\" alt=\"web.whatsapp.com_screenshot-2-1\" class=\"wp-image-413973\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-2-1.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-2-1-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-2-1-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-2-1-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Whatsapp Contact Button On Cart Page<\/h3>\n<\/div><\/div>\n\n\n\n<p>Just in case, the customer wants to quote the product or to discuss something regarding the product to the admin from the cart page, then the system also provides a Whatsapp button under the cart page:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/testdevmage.com_11155_checkout_cart_screenshot.png\" alt=\"testdevmage.com_11155_checkout_cart_screenshot\" class=\"wp-image-413977\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/testdevmage.com_11155_checkout_cart_screenshot.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/testdevmage.com_11155_checkout_cart_screenshot-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/testdevmage.com_11155_checkout_cart_screenshot-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/testdevmage.com_11155_checkout_cart_screenshot-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After clicking on the Whatsapp button under the cart page, the customer will navigate to the WhatsApp Chat Window. <\/p>\n\n\n\n<p>In case, WhatsApp is not added to the web, they need to scan the QR Code present there that will add the WhatsApp to the web. The process to <strong>add the WhatsApp to the web<\/strong> is available above in this user guide.<\/p>\n\n\n\n<p>Further, the customer can see the message pre-fill in the message box, the window will look like the image below when the customer sends that message:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"685\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/screenshot_from_2023_07_19_11_55_41-1200x685.png\" alt=\"screenshot_from_2023_07_19_11_55_41\" class=\"wp-image-391735\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/screenshot_from_2023_07_19_11_55_41-1200x685.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/screenshot_from_2023_07_19_11_55_41-300x171.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/screenshot_from_2023_07_19_11_55_41-250x143.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/screenshot_from_2023_07_19_11_55_41-768x439.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/screenshot_from_2023_07_19_11_55_41.png 1520w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<p>When the customer contacts admin from the cart page, the <strong>custom message<\/strong>, <strong>product details<\/strong>, and the <strong>product link<\/strong> gets share with the admin.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">WhatsApp Contact Button On the Order Success Page<\/h3>\n<\/div><\/div>\n\n\n\n<p>The most interesting point in this module is that the customer can also contact the admin from the order success page. For this, the customer will click on the WhatsApp button, as shown in the image below:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/testdevmage.com_11155_checkout_onepage_success_screenshot.png\" alt=\"testdevmage.com_11155_checkout_onepage_success_screenshot\" class=\"wp-image-413980\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/testdevmage.com_11155_checkout_onepage_success_screenshot.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/testdevmage.com_11155_checkout_onepage_success_screenshot-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/testdevmage.com_11155_checkout_onepage_success_screenshot-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/testdevmage.com_11155_checkout_onepage_success_screenshot-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After clicking on the Whatsapp button under the Order success page, the customer will navigate to the WhatsApp Chat Window. <\/p>\n\n\n\n<p>In case, the WhatsApp is not present on the web, the customer can follow the steps of the <strong>Add Whatsapp to Web<\/strong> section in the above user guide.<\/p>\n\n\n\n<p>Further, the customer will send the pre-fill message that is present in the message typing box by pressing the enter button. The window will appear in the image below:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-3-1.png\" alt=\"web.whatsapp.com_screenshot-3-1\" class=\"wp-image-413995\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-3-1.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-3-1-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-3-1-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/12\/web.whatsapp.com_screenshot-3-1-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>When the customer contacts admin from the order success page, the <strong>custom message<\/strong>, <strong>Order details<\/strong>, <strong>product details<\/strong>, and the <strong>product link<\/strong> gets share with the admin.<\/p>\n\n\n\n<p>Also, the buttons of Contact On WhatsApp will be visible on the Header And Footer of the store<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Contact On WhatsApp Button &#8211; Header View<\/h4>\n\n\n\n<p>The customer can also click on the WhatsApp button available on the top of the page i.e. header. After clicking on the button the customer will navigate to the WhatsApp window, there they can type the message as per their concern.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/webkul-magent2-whatsapp-sharing-custo-mer-whatsapp-button-on-header.png\" alt=\"webkul-magent2-whatsapp-sharing-custo-mer-whatsapp-button-on-header\" class=\"wp-image-246161\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/webkul-magent2-whatsapp-sharing-custo-mer-whatsapp-button-on-header.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/webkul-magent2-whatsapp-sharing-custo-mer-whatsapp-button-on-header-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/webkul-magent2-whatsapp-sharing-custo-mer-whatsapp-button-on-header-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/webkul-magent2-whatsapp-sharing-custo-mer-whatsapp-button-on-header-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Contact On WhatsApp Button &#8211; Footer View<\/h4>\n\n\n\n<p>The customer can also click on the WhatsApp button available on the bottom of the page i.e. footer. After clicking on the button the customer will navigate to the whatsapp window, there they can type the message as per the concern.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/webkul-magent2-whatsapp-sharing-custo-mer-whatsapp-button-on-footer.png\" alt=\"Magento 2 WhatsApp Contact\" class=\"wp-image-246160\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/webkul-magent2-whatsapp-sharing-custo-mer-whatsapp-button-on-footer.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/webkul-magent2-whatsapp-sharing-custo-mer-whatsapp-button-on-footer-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/webkul-magent2-whatsapp-sharing-custo-mer-whatsapp-button-on-footer-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/webkul-magent2-whatsapp-sharing-custo-mer-whatsapp-button-on-footer-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Note: The guest and registered customers&#8217; rules will be the same. As present in the above blog for other buttons in the store.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Mobile View<\/h2>\n\n\n\n<p>Now, customers can quote\/enquire regarding the products. This can be done from the product page, cart page and from the order success page via mobile as well.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"576\" height=\"1024\" data-id=\"348855\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/mockup-1-576x1024.png\" alt=\"mockup-1\" class=\"wp-image-348855\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/mockup-1-576x1024.png 576w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/mockup-1-169x300.png 169w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/mockup-1-140x249.png 140w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/mockup-1.png 720w\" sizes=\"(max-width: 576px) 100vw, 576px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"576\" height=\"1024\" data-id=\"348856\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/mockup-1-1-576x1024.png\" alt=\"mockup-1-1\" class=\"wp-image-348856\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/mockup-1-1-576x1024.png 576w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/mockup-1-1-169x300.png 169w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/mockup-1-1-140x249.png 140w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/mockup-1-1.png 720w\" sizes=\"(max-width: 576px) 100vw, 576px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"576\" height=\"1024\" data-id=\"348857\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/mockup-3-576x1024.png\" alt=\"mockup-3\" class=\"wp-image-348857\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/mockup-3-576x1024.png 576w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/mockup-3-169x300.png 169w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/mockup-3-140x249.png 140w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/mockup-3.png 720w\" sizes=\"(max-width: 576px) 100vw, 576px\" loading=\"lazy\" \/><\/figure>\n<\/figure>\n\n\n\n<p> After tapping on the quote\/enquire WhatsApp button, you will redirect to the WhatsApp application on your mobile device. Now you can start to enquire about the respective products from your WhatsApp application.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"576\" height=\"1024\" data-id=\"391884\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/mockup-37-576x1024.png\" alt=\"mockup-37\" class=\"wp-image-391884\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/mockup-37-576x1024.png 576w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/mockup-37-169x300.png 169w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/mockup-37-140x249.png 140w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/mockup-37.png 720w\" sizes=\"(max-width: 576px) 100vw, 576px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"576\" height=\"1024\" data-id=\"391885\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/mockup-1-2-576x1024.png\" alt=\"mockup-1-2\" class=\"wp-image-391885\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/mockup-1-2-576x1024.png 576w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/mockup-1-2-169x300.png 169w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/mockup-1-2-140x249.png 140w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/mockup-1-2.png 720w\" sizes=\"(max-width: 576px) 100vw, 576px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"576\" height=\"1024\" data-id=\"391886\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/mockup-2-2-576x1024.png\" alt=\"mockup-2-2\" class=\"wp-image-391886\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/mockup-2-2-576x1024.png 576w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/mockup-2-2-169x300.png 169w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/mockup-2-2-140x249.png 140w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/mockup-2-2.png 720w\" sizes=\"(max-width: 576px) 100vw, 576px\" loading=\"lazy\" \/><\/figure>\n<\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Support \u2013 Issues\/Suggestions<\/h3>\n<\/div><\/div>\n\n\n\n<p>That was much about the\u00a0<strong><a href=\"https:\/\/store.webkul.com\/magento2-whatsapp-order-notification.html\">Magento 2 WhatsApp<\/a> <\/strong>Contact<strong> <\/strong>plugin. For more information or customization requests send an email to\u00a0<strong><a href=\"mailto:support@webkul.com\">support@webkul.com<\/a><\/strong>\u00a0or raise a ticket at our\u00a0<a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>HelpDesk<\/strong>\u00a0<\/a>system.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Magento 2 WhatsApp Contact extension allows the customers to contact and communicate with the store admin via WhatsApp. This can be done quickly just by a single tap on the WhatsApp button present in multiple pages of the store. This module will help the customer for contacting the admin in a better and faster way. <a href=\"https:\/\/webkul.com\/blog\/magento-2-whatsapp-contact\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":281,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9121],"tags":[],"class_list":["post-245717","post","type-post","status-publish","format-standard","hentry","category-magento-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>User Guide of WhatsApp Contact for Magento 2<\/title>\n<meta name=\"description\" content=\"Magento 2 WhatsApp Contact allows the customers to connect and communicate with the store admin via Whatsapp to quote the product or concern.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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