{"id":244089,"date":"2020-11-03T10:53:04","date_gmt":"2020-11-03T10:53:04","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=244089"},"modified":"2022-12-28T09:44:15","modified_gmt":"2022-12-28T09:44:15","slug":"chatwhizz-live-chat","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/chatwhizz-live-chat\/","title":{"rendered":"ChatWhizz Live Chat"},"content":{"rendered":"\n

ChatWhizz Live Chat<\/span><\/strong>: Connecting with your buyers right away is the need of the hour. Every business has to get engaged with their customers in real-time to up their customer service & satisfaction. The customers want the answer right there, right now!<\/p>\n\n\n\n

For this, ChatWhizz<\/strong><\/a> is here with a Live Chat Support add-on<\/strong> to help you out. So, let’s quickly jump into the installation & configuration part of this add-on.<\/p>\n\n\n\n

Installation<\/h3>\n\n\n\n

To install the add-on, visit the Admin Panel <\/strong>of the ChatWhizz<\/strong>. From here, click on the Add-ons<\/strong> menu from the left navigation bar. On this redirected page, you’ll have the add-on listed. <\/p>\n\n\n\n

\"image-15\"<\/figure>\n\n\n\n

Clicking on the Install<\/strong> button will list down all the Live Chat Support Plans<\/strong>. You can opt for a plan that is suitable for your business needs. <\/p>\n\n\n\n

\"image-16\"<\/figure>\n\n\n\n

Now, you need to register your shop domain on the ChatWhizz. From the left navigation panel, click on Installed<\/strong> Add-ons<\/strong> > Live Chat Support<\/strong> > Domains<\/strong>. On the following page, click on Add New<\/strong>.<\/p>\n\n\n\n

\"Domains\"<\/figure>\n\n\n\n

This action will give you a pop-up, where you need to enter domain name & primary email ID<\/strong>.<\/p>\n\n\n\n

\"Domains-1\"<\/figure>\n\n\n\n

Once added, you can edit the domain, delete it, view operators & clients (if added). Now, as soon as the domain is registered, click on the view icon to get the code. <\/p>\n\n\n\n

\"image-17\"<\/figure>\n\n\n\n

On this page, you get the code that needs to be pasted on the store where you want to add the widget. <\/p>\n\n\n\n

\"image-29\"<\/figure>\n\n\n\n

When you’ll scroll down on this page, you will have various configurations. Let’s dive into them one by one.<\/p>\n\n\n\n

General Configuration<\/mark><\/h3>\n\n\n\n

Enable or disable the following options as per your need:<\/p>\n\n\n\n

Show operator name on widget chatbot<\/td><\/td><\/tr>
Can the operator see the user’s email?<\/td><\/td><\/tr>
Can the operator also end conversion?<\/td><\/td><\/tr>
The client will be able to send mail when the conversion ends<\/td><\/td><\/tr>
Domain admin can able to set all operators offline<\/td><\/td><\/tr>
The individual operator can able to set the offline status<\/td><\/td><\/tr>
Can the operator and client send file attachments during the chat?<\/td><\/td><\/tr>
Need registration of the user to chat<\/td><\/td><\/tr>
Send email when all operator is offline<\/td><\/td><\/tr>
Custom input options<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
\"cc\"<\/figure>\n\n\n\n

Enable Auto Response<\/h2>\n\n\n\n

With the Auto Response feature, you can set up away messages and auto-replies for your chatwhizz account.<\/p>\n\n\n\n

\"Screenshot-2021-07-20T164338.907\"<\/figure>\n\n\n\n

You can add questions and related answers that will appear automatically with a click.<\/p>\n\n\n\n

\"Screenshot-2021-07-20T164614.700\"<\/figure>\n\n\n\n

<\/p>\n\n\n\n

\"Screenshot-2021-07-20T164728.234-1\"<\/figure>\n\n\n\n

Now, by clicking the view button, you can add the child’s questions, and answers to the questions that will appear on the front.<\/p>\n\n\n\n

\"Screenshot-2021-07-20T165041.960\"<\/figure>\n\n\n\n

Later, you can edit, disable or delete the questions added.<\/p>\n\n\n\n

Further, you have these configurations. Enter the Widget Information<\/strong> that includes heading & welcome text. You can also add a custom email & name that will be shown to the end-users while they initiate the chat.<\/p>\n\n\n\n

\"image-20\"<\/figure>\n\n\n\n

UV Desk Config<\/h3>\n\n\n\n

Create a Ticket when all operators are offline:<\/h4>\n\n\n\n

By enabling this tab, the ticket will create for the client if all the operators are offline in a particular department, selected by the client.<\/p>\n\n\n\n

Create Ticket on client leave the chat and operator is assigned:<\/h4>\n\n\n\n

This feature will create a ticket automatically for the client if the client ends the chat in between the conversation.<\/p>\n\n\n\n

\"432\"<\/figure>\n\n\n\n

Create Ticket on client leave the chat and operator is online:<\/h4>\n\n\n\n

A ticket will create if client ends the chat and no operator accepted that chat but still, operators are online<\/p>\n\n\n\n

Enable UV desk widget when all operators are offline:<\/h4>\n\n\n\n

By enabling this tab, if all the operators are offline of all the departments then the UV desk widget will open and the client will be able to create a ticket. As shown in the below image.<\/p>\n\n\n\n

Also need to enter the Uv Desk Form id<\/strong> from the UV desk account, to get the ID follow the path Uv desk > apps > form button > chatWhizz integration > edit > copy the form id.<\/strong><\/p>\n\n\n\n

\"1221\"<\/figure>\n\n\n\n

Enable this configuration for an auto-assigning ticket to the corresponding operator:<\/h4>\n\n\n\n

Enable this tab if the admin wants to assign the ticket to the same operator who accepted the client chat.<\/p>\n\n\n\n

Departments<\/mark><\/h3>\n\n\n\n

Enable department registration or search and select departments for your domain to get client registration on a department basis.<\/p>\n\n\n\n

\"555\"<\/figure>\n\n\n\n

Admin can rearrange the department listing in just one click as shown in the above and below images.<\/p>\n\n\n\n

\"777\"<\/figure>\n\n\n\n

Operators<\/mark><\/h3>\n\n\n\n

Operators<\/strong>– You can add the operators who will monitor the customer queries by clicking on the Assign Operators<\/strong> button. <\/p>\n\n\n\n

\"9-1\"<\/figure>\n\n\n\n