{"id":239424,"date":"2020-08-24T09:56:44","date_gmt":"2020-08-24T09:56:44","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=239424"},"modified":"2025-03-05T08:16:56","modified_gmt":"2025-03-05T08:16:56","slug":"cs-cart-whatsapp-chat-support","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/cs-cart-whatsapp-chat-support\/","title":{"rendered":"CS-Cart WhatsApp Chat Support"},"content":{"rendered":"<div class=\"panel panel-danger\">\n<div class=\"panel-heading\">\n<h3>Overview<\/h3>\n<\/div>\n<p><a href=\"https:\/\/store.webkul.com\/CS-Cart-WhatsApp-Chat-Support.html\" target=\"_blank\" rel=\"noopener\">CS-Cart WhatsApp Chat Support<\/a> add-on provides the facility to the customers to chat with the support agents of your website through WhatsApp.<br \/>\nThe customers will select the support agents available and can contact them.<\/p>\n<p>Basically, this add-on provides a reliable way to communicate and simplifies the process of communication between customers and support agents.<\/p>\n<p>Hence results in a smooth and faster communication process in resolving all the queries of the customers.<\/p>\n<p>Check a brief overview of the plugin &#8211;<\/p>\n<div class=\"wp-block-wk-block-youtube-video wk-block--yt-video wk-block-yt-classic components-placeholder\">\n<div class=\"wk-block--yt-video-frame\">\n<div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"TLUgQEtvCeA\">\n<div class=\"components-placeholder__instructions\">TLUgQEtvCeA<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel-heading\">\n<h3>Features of CS-Cart WhatsApp Chat Support<\/h3>\n<\/div>\n<ul>\n<li>Well integrated with CS-Cart, CS-Cart Multivendor, CS-Cart Multivendor-Plus, and CS-Cart Multivendor Ultimate.<\/li>\n<li>Option available for the admin to configure layout settings for the chat support window.<\/li>\n<li>Multiple chat support agents can be created.<\/li>\n<li>The title and description for the chat support window can be configured by the admin.<\/li>\n<li>The option is available for the admin to choose the image icon of the support team member, is shown on the chat support window.<\/li>\n<li>A welcome message can be entered that can be seen in the chat support window.<\/li>\n<li>The admin can enter the initial message which will be sent to the customer after scanning the WhatsApp QR code.<\/li>\n<li>The admin can create multiple agents for each storefront.<\/li>\n<li>The store owner can assign single agents to all storefronts.<\/li>\n<\/ul>\n<div class=\"panel panel-danger\">\n<div class=\"panel-heading\">\n<h3>The flow of Installation and Configuration<\/h3>\n<\/div>\n<h4><strong>Step 1<\/strong><\/h4>\n<p>When you download the <strong>\u201cCS-Cart WhatsApp Chat Support\u201d <\/strong>add-on, you get one zip file and the install.txt file. Read it carefully and follow it.<\/p>\n<p>Firstly click the plus icon to upload the zip file.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-202340\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/Add-ons-__-Manage-add-ons-Administration-panel-15.jpg\" alt=\"image\" width=\"1301\" height=\"672\" loading=\"lazy\" \/><\/p>\n<p><span style=\"font-size: inherit;\">Now, Click on \u201cLocal\u201d to browse the zip file and then click on \u201cUpload &amp; Install\u201d as shown in the below snapshot.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-202344\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/Add-ons-__-Manage-add-ons-Administration-panel-14.jpg\" alt=\"install add-on\" width=\"1301\" height=\"672\" loading=\"lazy\" \/><\/p>\n<\/div>\n<p>Furthermore, after installation of the add-on, you can find the <strong>\u201cWhatsApp chat support\u201d<\/strong> add-on in the list of the available add-on.<\/p>\n<p>Make sure, the add-on is activated as shown in the below snapshot.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-176637\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/Add-ons-__-Manage-add-ons-Administration-panel-63.jpg\" alt=\"add-on manage\" width=\"1301\" height=\"672\" loading=\"lazy\" \/><\/p>\n<h4><strong>Step 2<\/strong><\/h4>\n<p>Now, for the configuration of the settings of the add-on, go to settings of the add-on as shown below &#8211;<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-176637\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/add-on-configuration-png.jpg\" alt=\"add-on configuration\" width=\"1301\" height=\"672\" loading=\"lazy\" \/><\/p>\n<p>Moreover, In settings, enter all the fields as shown and save the settings &#8211;<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-176637\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/Add-ons-__-Manage-add-ons-Administration-panel-settings-configuraion.jpg\" alt=\"add-on settings\" width=\"1301\" height=\"672\" loading=\"lazy\" \/><\/p>\n<h4><strong>Step 3<\/strong><\/h4>\n<p>Further, go to <strong>Marketing &gt; Manage WhatsApp agent support <\/strong>option as shown &#8211;<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-176637\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/Manage-whatsapp-support-agent-png.jpg\" alt=\"Marketing Whatsapp support agent\" width=\"1301\" height=\"672\" loading=\"lazy\" \/><\/p>\n<p>So from here, you can add the agent and the details, you want to show on the frontend &#8211;<\/p>\n<ul>\n<li>Click on the plus icon to add the agent.<\/li>\n<li>Enter all the required information of the agent and save.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-176637\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/Marketing-__-Manage-whatsApp-agents-Support-Administration-panel-1-jpg.jpg\" alt=\"Marketing Whatsapp support agent\" width=\"1301\" height=\"672\" loading=\"lazy\" \/><\/p>\n<h4><strong>Step 4<\/strong><\/h4>\n<p>In this step, you need to set the block of WhatsApp to chat support for the frontend, so you need to go to <strong> Design &gt;&gt; Layouts<\/strong> as shown-<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-176637\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/design-layout-setup-png.jpg\" alt=\"Manage block of whatsapp chat\" width=\"1301\" height=\"672\" loading=\"lazy\" \/><br \/>\nFurthermore, add the block of the WhatsApp chat support window as shown &#8211;<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-176637\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/Design-__-Layouts-Administration-panel-13.jpg\" alt=\"Manage block of whatsapp chat\" width=\"1301\" height=\"672\" loading=\"lazy\" \/><\/p>\n<div class=\"panel-heading\">\n<h3>Front-End View<\/h3>\n<\/div>\n<p>Now on the frontend, the Whatsapp chat support window can be seen-<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-176637\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/FrontendView.jpg\" alt=\"Front end view\" width=\"1301\" height=\"672\" loading=\"lazy\" \/><\/p>\n<p>When customers click on it, they see all the information about the agent to chat and contact on WhatsApp.<\/p>\n<p>While clicking over the agent name the customer is redirected to the agent profile on WhatsApp from where the customer can directly chat with the agent as shown in the below snapshots &#8211;<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-176637\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/Frontend-view-to-chat.jpg\" alt=\"Front end view\" width=\"1301\" height=\"672\" loading=\"lazy\" \/><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-176637\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/whatsapp-view.jpg\" alt=\"whatsapp view\" width=\"1301\" height=\"672\" loading=\"lazy\" \/><\/p>\n<h3><strong>Support<\/strong><\/h3>\n<p>That\u2019s all for the add-on, still, have any issues, feel free to write here on <a href=\"http:\/\/webkul.uvdesk.com\/\" target=\"_blank&quot;\" rel=\"noopener noreferrer\">Http:\/\/Webkul.Uvdesk.Com\u00a0<\/a>\u00a0and let us know your views to make the module better.<\/p>\n<p>Please explore our\u00a0<a href=\"https:\/\/webkul.com\/cs-cart-development\/\" target=\"_blank\" rel=\"noreferrer noopener\">cs-cart Development Services<\/a>\u00a0and Quality\u00a0<a href=\"https:\/\/store.webkul.com\/CS-Cart.html\" target=\"_blank\" rel=\"noreferrer noopener\">cs-cart add-ons<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview CS-Cart WhatsApp Chat Support add-on provides the facility to the customers to chat with the support agents of your website through WhatsApp. The customers will select the support agents available and can contact them. Basically, this add-on provides a reliable way to communicate and simplifies the process of communication between customers and support agents. <a href=\"https:\/\/webkul.com\/blog\/cs-cart-whatsapp-chat-support\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":282,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1496],"tags":[376,1513,6441,6442],"class_list":["post-239424","post","type-post","status-publish","format-standard","hentry","category-cs-cart","tag-chat","tag-cs-cart-2","tag-whatsapp","tag-whatsapp-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CS-Cart WhatsApp Chat Support - For fast and reliable communication.<\/title>\n<meta name=\"description\" content=\"CS-Cart WhatsApp Chat Support add-on provides the facility to the customers to chat with the support agents of your 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