{"id":239424,"date":"2020-08-24T09:56:44","date_gmt":"2020-08-24T09:56:44","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=239424"},"modified":"2026-05-19T08:49:50","modified_gmt":"2026-05-19T08:49:50","slug":"cs-cart-whatsapp-chat-support","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/cs-cart-whatsapp-chat-support\/","title":{"rendered":"CS-Cart WhatsApp Chat Support"},"content":{"rendered":"<div class=\"panel panel-danger\">\n<div class=\"panel-heading\">\u00a0<\/div>\n<p data-start=\"16\" data-end=\"190\"><a href=\"https:\/\/store.webkul.com\/CS-Cart-WhatsApp-Chat-Support.html\" target=\"_blank\" rel=\"noopener\">CS-Cart WhatsApp Chat Support<\/a> add-on allows customers to connect with the store support team through WhatsApp. Customers can directly start communication from the storefront.<\/p>\n<p data-start=\"192\" data-end=\"327\">The add-on displays a WhatsApp support button on the storefront. Customers can view all available support agents from the popup window.<\/p>\n<p data-start=\"329\" data-end=\"470\">The admin can create multiple support agents and manage their storefront visibility. Agent availability timing can also be configured easily.<\/p>\n<p data-start=\"472\" data-end=\"602\">The admin can customize the support popup appearance, welcome text, and WhatsApp chat settings according to business requirements.<\/p>\n<p data-start=\"604\" data-end=\"717\">This add-on helps provide faster customer support and improves communication through direct WhatsApp interaction.<\/p>\n<div class=\"wp-block-wk-block-youtube-video wk-block--yt-video wk-block-yt-classic components-placeholder\">\n<div class=\"wk-block--yt-video-frame\">\n<div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"TLUgQEtvCeA\">\n<div class=\"components-placeholder__instructions\">TLUgQEtvCeA<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel-heading\">\n<div class=\"wk-index-wrap\">\n<h3 class=\"index-title\">Features<\/h3>\n<\/div>\n<\/div>\n<div class=\"qMYqUG_convSearchResultHighlightRoot\">\n<div class=\"\" data-turn-id-container=\"request-WEB:3c6d4e95-756a-43cc-9b40-19750fa594e6-20\" data-is-intersecting=\"true\">\n<div class=\"relative w-full overflow-visible\">\n<section class=\"text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:3c6d4e95-756a-43cc-9b40-19750fa594e6-20\" data-turn-id-container=\"request-WEB:3c6d4e95-756a-43cc-9b40-19750fa594e6-20\" data-testid=\"conversation-turn-42\" data-scroll-anchor=\"false\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex max-w-full flex-col gap-4 grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"afd410cf-8950-443d-9383-50d46d52f871\" data-message-model-slug=\"gpt-5-5\" data-turn-start-message=\"true\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden\">\n<div class=\"markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling\">\n<ul data-start=\"12\" data-end=\"822\" data-is-last-node=\"\" data-is-only-node=\"\">\n<li data-section-id=\"z64ohr\" data-start=\"12\" data-end=\"82\">Customers can directly connect with support agents through WhatsApp.<\/li>\n<li data-section-id=\"1fe4qkn\" data-start=\"83\" data-end=\"141\">The admin can create and manage multiple support agents.<\/li>\n<li data-section-id=\"sh91cs\" data-start=\"142\" data-end=\"203\">Supports storefront-wise WhatsApp support agent management.<\/li>\n<li data-section-id=\"3vrtur\" data-start=\"204\" data-end=\"264\">The admin can configure support agent availability timing.<\/li>\n<li data-section-id=\"veo54g\" data-start=\"265\" data-end=\"321\">Allows customers to view all available support agents.<\/li>\n<li data-section-id=\"1ts84ny\" data-start=\"322\" data-end=\"379\">The admin can upload profile images for support agents.<\/li>\n<li data-section-id=\"1ozbs15\" data-start=\"380\" data-end=\"433\">Supports custom welcome text for the support pop-up.<\/li>\n<li data-section-id=\"8ttdq9\" data-start=\"434\" data-end=\"491\">The admin can configure default WhatsApp chat messages.<\/li>\n<li data-section-id=\"1nuh6lb\" data-start=\"492\" data-end=\"544\">Allows customization of support button appearance.<\/li>\n<li data-section-id=\"th87xg\" data-start=\"545\" data-end=\"593\">Supports storefront popup position management.<\/li>\n<li data-section-id=\"hedzes\" data-start=\"594\" data-end=\"649\">The admin can customize the pop-up and chat window colors.<\/li>\n<li data-section-id=\"hdr2vz\" data-start=\"650\" data-end=\"710\">Customers can directly open a WhatsApp chat from the storefront.<\/li>\n<li data-section-id=\"1plurs9\" data-start=\"711\" data-end=\"766\">Helps provide faster and more convenient customer support.<\/li>\n<li data-section-id=\"1auv7zx\" data-start=\"767\" data-end=\"822\" data-is-last-node=\"\">Fully compatible with CS-Cart Multi-Vendor platforms.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel-heading\">\n<div class=\"wk-index-wrap\">\n<h3 class=\"index-title\">Installation<\/h3>\n<\/div>\n<\/div>\n<p>After downloading\u00a0the\u00a0<strong>CS-Cart WhatsApp Chat Support<\/strong> add-on, you\u2019ll get one zip file, one install.txt file,\u00a0and a relevant User Guide manual doc.<\/p>\n<p><span style=\"font-size: revert; color: initial;\">Read it carefully for proper configuration.<\/span><\/p>\n<p>Go to Manage Add-ons, and click on\u00a0<strong>\u201cManual Installation\u201d<\/strong>\u00a0as shown below in the snapshot.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-539141\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-manual-installation-2.webp\" alt=\"cs-cart-whatsapp-chat-support-manual-installation\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-manual-installation-2.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-manual-installation-2-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-manual-installation-2-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-manual-installation-2-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>Click on<strong>\u00a0\u201cLocal\u201d<\/strong>\u00a0to browse the zip file, and then click on\u00a0<strong>\u201cUpload &amp; Install\u201d<\/strong>\u00a0as shown below in the snapshot.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-539142\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-upload-zip-1.webp\" alt=\"cs-cart-whatsapp-chat-support-upload-zip\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-upload-zip-1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-upload-zip-1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-upload-zip-1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-upload-zip-1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<div class=\"wk-index-wrap\">\n<h3 class=\"index-title\">Add-On Configuration<\/h3>\n<\/div>\n<p>After installing the add-on, you will find <strong>WhatsApp chat support<\/strong>in the list of available add-ons.<\/p>\n<p>Click on\u00a0<strong>\u201cSettings\u201d<\/strong> to enable, disable, install, or refresh. Ensure you activate the add-on, as shown in the snapshot below.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-539143\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-1.webp\" alt=\"cs-cart-whatsapp-chat-support-add-on\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<div class=\"wk-index-wrap\">\n<h3 class=\"index-title\">Module Configuration | Admin End<\/h3>\n<\/div>\n<p>To configure the module, go to\u00a0the\u00a0<strong>Add-Ons<\/strong>\u00a0&gt;&gt;\u00a0<strong>Developers<\/strong>\u00a0&gt;&gt;\u00a0<strong>Webkul Software Pvt Ltd<\/strong>.\u00a0<strong>&gt;&gt; WhatsApp Chat Support<\/strong>\u00a0<strong>&gt;&gt;<\/strong>\u00a0<strong>Settings<\/strong>, as shown in the snapshot below.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-539133\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-configuration-2.webp\" alt=\"cs-cart-whatsapp-chat-support-configuration\" width=\"1120\" height=\"1291\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-configuration-2.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-configuration-2-260x300.webp 260w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-configuration-2-888x1024.webp 888w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-configuration-2-216x249.webp 216w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-configuration-2-768x885.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p data-start=\"116\" data-end=\"145\">The available fields include:<\/p>\n<ul data-start=\"147\" data-end=\"1051\">\n<li data-section-id=\"9tsbnf\" data-start=\"147\" data-end=\"220\"><strong data-start=\"149\" data-end=\"165\">Admin Number<\/strong> \u2013 Enter the admin WhatsApp number with country code.<\/li>\n<li data-section-id=\"1t9xkjy\" data-start=\"221\" data-end=\"306\"><strong data-start=\"223\" data-end=\"244\">Show Admin Number<\/strong> \u2013 Enable to display the admin number on the support button.<\/li>\n<li data-section-id=\"1h3aqa2\" data-start=\"307\" data-end=\"381\"><strong data-start=\"309\" data-end=\"334\">Default Agent Message<\/strong> \u2013 Set the default message for WhatsApp chat.<\/li>\n<li data-section-id=\"ffxldw\" data-start=\"382\" data-end=\"446\"><strong data-start=\"384\" data-end=\"407\">Support Button Text<\/strong> \u2013 Configure the support button text.<\/li>\n<li data-section-id=\"saghue\" data-start=\"447\" data-end=\"514\"><strong data-start=\"449\" data-end=\"474\">Show Home Button Text<\/strong> \u2013 Enable to display home button text.<\/li>\n<li data-section-id=\"1si0aw7\" data-start=\"515\" data-end=\"583\"><strong data-start=\"517\" data-end=\"536\">Show Agent Time<\/strong> \u2013 Enable to display agent availability time.<\/li>\n<li data-section-id=\"1e2kapn\" data-start=\"584\" data-end=\"671\"><strong data-start=\"586\" data-end=\"606\">Button Alignment<\/strong> \u2013 Select the position of the support button on the storefront.<\/li>\n<li data-section-id=\"1lpxm9k\" data-start=\"672\" data-end=\"731\"><strong data-start=\"674\" data-end=\"690\">Welcome Text<\/strong> \u2013 Configure the popup welcome message.<\/li>\n<li data-section-id=\"1tj6in1\" data-start=\"732\" data-end=\"791\"><strong data-start=\"734\" data-end=\"758\">Support Button Color<\/strong> \u2013 Select support button color.<\/li>\n<li data-section-id=\"11nsawt\" data-start=\"792\" data-end=\"845\"><strong data-start=\"794\" data-end=\"815\">Button Text Color<\/strong> \u2013 Select button text color.<\/li>\n<li data-section-id=\"1a1rgth\" data-start=\"846\" data-end=\"911\"><strong data-start=\"848\" data-end=\"878\">WhatsApp Chat Header Color<\/strong> \u2013 Configure chat header color.<\/li>\n<li data-section-id=\"1j1y9k5\" data-start=\"912\" data-end=\"985\"><strong data-start=\"914\" data-end=\"948\">WhatsApp Chat Background Color<\/strong> \u2013 Configure chat background color.<\/li>\n<li data-section-id=\"pze95p\" data-start=\"986\" data-end=\"1051\"><strong data-start=\"988\" data-end=\"1015\">Agent\/Group Title Color<\/strong> \u2013 Select agent\/group title color.<\/li>\n<\/ul>\n<p data-start=\"1053\" data-end=\"1127\">After configuring all the required settings, click on the <strong data-start=\"1111\" data-end=\"1119\">Save<\/strong> button.<\/p>\n<h3 data-section-id=\"b8xgvu\" data-start=\"0\" data-end=\"32\">Manage WhatsApp Support Agents<\/h3>\n<p data-start=\"34\" data-end=\"81\">To manage WhatsApp support agents, navigate to:<\/p>\n<p data-start=\"83\" data-end=\"120\"><strong data-start=\"83\" data-end=\"120\">Marketing &gt; WhatsApp Chat Support<\/strong><\/p>\n<p data-start=\"122\" data-end=\"211\">This section allows the admin to view and manage all the created WhatsApp support agents.<\/p>\n<p data-start=\"213\" data-end=\"325\">The admin can create new agents, edit existing agents, and manage their storefront visibility from this section.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-539128\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-manage-support-agent.webp\" alt=\"cs-cart-whatsapp-chat-support-manage-support-agent\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-manage-support-agent.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-manage-support-agent-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-manage-support-agent-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-manage-support-agent-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p data-start=\"374\" data-end=\"486\">To create a new WhatsApp support agent, click on the <strong data-start=\"427\" data-end=\"434\">\u201c+\u201d<\/strong> icon available at the top right corner of the page.<\/p>\n<p data-start=\"488\" data-end=\"540\">This will open the support agent configuration form.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-539126\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-support-agent.webp\" alt=\"cs-cart-whatsapp-chat-support-add-support-agent\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-support-agent.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-support-agent-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-support-agent-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-support-agent-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>In the agent configuration form, the admin needs to enter all the required support agent details.<\/p>\n<p data-start=\"776\" data-end=\"805\">The available fields include:<\/p>\n<ul data-start=\"807\" data-end=\"1453\">\n<li data-section-id=\"k2vpg1\" data-start=\"807\" data-end=\"876\"><strong data-start=\"809\" data-end=\"827\">Add Storefront<\/strong> \u2013 Select the storefront for the support agent.<\/li>\n<li data-section-id=\"9o4z82\" data-start=\"877\" data-end=\"921\"><strong data-start=\"879\" data-end=\"887\">Name<\/strong> \u2013 Enter the support agent name.<\/li>\n<li data-section-id=\"1yx32xv\" data-start=\"922\" data-end=\"972\"><strong data-start=\"924\" data-end=\"933\">Phone<\/strong> \u2013 Enter the WhatsApp contact number.<\/li>\n<li data-section-id=\"tbvq4p\" data-start=\"973\" data-end=\"1028\"><strong data-start=\"975\" data-end=\"983\">Time<\/strong> \u2013 Configure the agent availability timing.<\/li>\n<li data-section-id=\"1etyx4\" data-start=\"1029\" data-end=\"1093\"><strong data-start=\"1031\" data-end=\"1052\">Short Description<\/strong> \u2013 Add short support agent information.<\/li>\n<li data-section-id=\"xc2cw0\" data-start=\"1094\" data-end=\"1160\"><strong data-start=\"1096\" data-end=\"1108\">Priority<\/strong> \u2013 Set the display priority for the support agent.<\/li>\n<li data-section-id=\"16j2sb9\" data-start=\"1161\" data-end=\"1243\"><strong data-start=\"1163\" data-end=\"1185\">Display Agent Time<\/strong> \u2013 Enable to display the agent timing on the storefront.<\/li>\n<li data-section-id=\"zi2abv\" data-start=\"1244\" data-end=\"1312\"><strong data-start=\"1246\" data-end=\"1256\">Status<\/strong> \u2013 Set the support agent status as Active or Disabled.<\/li>\n<li data-section-id=\"1pa1ypm\" data-start=\"1313\" data-end=\"1372\"><strong data-start=\"1315\" data-end=\"1323\">Icon<\/strong> \u2013 Upload the support agent profile image\/icon.<\/li>\n<li data-section-id=\"1cz7osd\" data-start=\"1373\" data-end=\"1453\"><strong data-start=\"1375\" data-end=\"1392\">Display Phone<\/strong> \u2013 Enable or disable phone number visibility on storefront.<\/li>\n<\/ul>\n<p data-start=\"1455\" data-end=\"1566\" data-is-last-node=\"\" data-is-only-node=\"\">After entering all the required details, click on the <strong data-start=\"1509\" data-end=\"1517\">Save<\/strong> button to create the support agent successfully.<\/p>\n<p data-start=\"168\" data-end=\"263\">After saving the support agent, the created agent will appear in the <strong data-start=\"237\" data-end=\"254\">Manage Agents<\/strong> section.<\/p>\n<p data-start=\"265\" data-end=\"343\">From here, the admin can view all the created support agents along with their:<\/p>\n<ul data-start=\"345\" data-end=\"426\">\n<li data-section-id=\"agmas6\" data-start=\"345\" data-end=\"359\">Agent Name<\/li>\n<li data-section-id=\"1qgtq0m\" data-start=\"360\" data-end=\"374\">Storefront<\/li>\n<li data-section-id=\"gvmnr\" data-start=\"375\" data-end=\"391\">Phone Number<\/li>\n<li data-section-id=\"5zf39l\" data-start=\"392\" data-end=\"415\">Availability Timing<\/li>\n<li data-section-id=\"13r11a4\" data-start=\"416\" data-end=\"426\">Status<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-539152\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-agents-lists.webp\" alt=\"cs-cart-whatsapp-chat-support-agents-lists\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-agents-lists.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-agents-lists-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-agents-lists-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-agents-lists-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>Configure Frontend Layout<\/h3>\n<p data-start=\"29\" data-end=\"103\">To display the WhatsApp chat support popup on the storefront, navigate to:<\/p>\n<p data-start=\"105\" data-end=\"125\"><strong data-start=\"105\" data-end=\"125\">Website &gt; Themes &gt; Layouts.<\/strong><\/p>\n<p data-start=\"127\" data-end=\"234\">From the layouts section, the admin can manage the frontend layout and add the WhatsApp Chat Support block.<img decoding=\"async\" class=\"alignnone size-full wp-image-539134\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-layout.webp\" alt=\"cs-cart-whatsapp-chat-support-add-on-layout\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-layout.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-layout-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-layout-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-layout-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p data-start=\"0\" data-end=\"80\">Now select the required layout and click on the <strong data-start=\"48\" data-end=\"55\">\u201c+\u201d<\/strong> icon to add a new block.<\/p>\n<p data-start=\"82\" data-end=\"212\">Search for the <strong data-start=\"97\" data-end=\"122\">WhatsApp Chat Support<\/strong> block and add it to the required container or section according to the storefront layout.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-539135\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-whatsapp-block.webp\" alt=\"cs-cart-whatsapp-chat-support-add-on-whatsapp-block\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-whatsapp-block.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-whatsapp-block-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-whatsapp-block-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-whatsapp-block-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>After adding the block, configure its position according to the storefront layout and save the settings successfully.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-539154\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-block-position.webp\" alt=\"cs-cart-whatsapp-chat-support-block-position\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-block-position.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-block-position-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-block-position-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-block-position-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<div class=\"panel-heading\">\n<div class=\"wk-index-wrap\">\n<h3 class=\"index-title\">CS-Cart WhatsApp Chat Support | Frontend View<\/h3>\n<\/div>\n<p data-start=\"17\" data-end=\"120\">After successful configuration, the WhatsApp chat support button will become visible on the storefront.<\/p>\n<p data-start=\"122\" data-end=\"209\">Customers can view the support button on the selected position configured by the admin.<\/p>\n<\/div>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-539139\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-frontend-view.webp\" alt=\"cs-cart-whatsapp-chat-support-frontend-view\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-frontend-view.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-frontend-view-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-frontend-view-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-frontend-view-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>When customers click on the WhatsApp support button, a popup window will open displaying all the available support agents along with their details.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-539155\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-agent-info1.webp\" alt=\"cs-cart-whatsapp-chat-support-add-on-agent-info1\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-agent-info1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-agent-info1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-agent-info1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/cs-cart-whatsapp-chat-support-add-on-agent-info1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p data-start=\"557\" data-end=\"706\">Customers can click on any available support agent to directly open the WhatsApp chat window and start communication with the selected support agent.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-176637\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/08\/whatsapp-view.jpg\" alt=\"whatsapp view\" width=\"1301\" height=\"672\" loading=\"lazy\" \/><\/p>\n<div class=\"wk-index-wrap\">\n<h3 class=\"index-title\">Support<\/h3>\n<\/div>\n\n\n<p>If you have any questions, suggestions, or customization requests, feel free to contact us at&nbsp;<a href=\"mailto:support@webkul.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@webkul.com<\/a>&nbsp;or submit a ticket at&nbsp;<a href=\"http:\/\/webkul.uvdesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">webkul.uvdesk.com.<\/a><\/p>\n\n\n\n<p>Explore our premium-quality&nbsp;<a href=\"https:\/\/store.webkul.com\/CS-Cart.html\" target=\"_blank\" rel=\"noreferrer noopener\">CS Cart Extensions<\/a> to enhance your store functionality.<\/p>\n\n\n\n<p>You can also explore our&nbsp;<a href=\"https:\/\/webkul.com\/cs-cart-development\/\" target=\"_blank\" rel=\"noreferrer noopener\">CS-Cart Development Services<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/marketplace.cs-cart.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Quality&nbsp;CS-Cart add-ons<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 CS-Cart WhatsApp Chat Support add-on allows customers to connect with the store support team through WhatsApp. Customers can directly start communication from the storefront. The add-on displays a WhatsApp support button on the storefront. Customers can view all available support agents from the popup window. The admin can create multiple support agents and manage <a href=\"https:\/\/webkul.com\/blog\/cs-cart-whatsapp-chat-support\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":282,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1496],"tags":[376,1513,6441,6442],"class_list":["post-239424","post","type-post","status-publish","format-standard","hentry","category-cs-cart","tag-chat","tag-cs-cart-2","tag-whatsapp","tag-whatsapp-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CS-Cart WhatsApp Chat Support - For fast and reliable communication.<\/title>\n<meta name=\"description\" content=\"CS-Cart WhatsApp Chat Support add-on provides the facility to the customers to chat with the support agents of your website through WhatsApp.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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