{"id":235376,"date":"2020-03-05T10:41:09","date_gmt":"2020-03-05T10:41:09","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=235376"},"modified":"2023-10-06T08:31:37","modified_gmt":"2023-10-06T08:31:37","slug":"shopware-6-product-return-rma","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/shopware-6-product-return-rma\/","title":{"rendered":"Return Merchandise Authorization (RMA) for Shopware 6"},"content":{"rendered":"\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Introduction<\/h3>\n<\/div><\/div>\n\n\n\n<p>Shopware 6 Product Return RMA, &nbsp;the store owners will be able to manage product returns, exchange, order cancellation easily. Return Merchandise Authorization is one of the important components of your success in the online market. In this, the customers can request to return an order or a <a href=\"https:\/\/store.webkul.com\/shopware6-product-faq.html\">product<\/a> as well as admin or store owner can place returns for the customers that&#8217;s why it is important for both merchants as well as customers.<\/p>\n\n\n\n<p>Shopware 6 RMA Extension, the customers, as well as the guest users, can create an RMA request for returning the products or canceling the <a href=\"https:\/\/webkul.com\/blog\/shopware-order-attachment\/\">order<\/a> delivery.<\/p>\n\n\n\n<p>Check a brief overview of the plugin &#8211; <\/p>\n\n\n\n<div class=\"wp-block-wk-block-youtube-video wp-block-wk-block--yt-video components-placeholder\"><div class=\"wk-block--yt-video-frame\"><div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"ps1qveBddss\"><div class=\"components-placeholder__instructions\">ps1qveBddss<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Features<\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer and Admin can communicate at Store end.<\/li>\n\n\n\n<li>The customer can upload Return images.<\/li>\n\n\n\n<li>The admin can set Order status for Return.<\/li>\n\n\n\n<li>Admin can manage Return status as well as Reasons.<\/li>\n\n\n\n<li>The admin can generate returns on behalf of customers.<\/li>\n\n\n\n<li>Dynamic order selection with various options.<\/li>\n\n\n\n<li>Customer and admin have the option to select pick up address.<\/li>\n\n\n\n<li>Admin can define which type of return applies (Refund, Replace, Repair).<\/li>\n\n\n\n<li>Print uploaded image by customer.<\/li>\n\n\n\n<li>Admin and the customer can create unlimited return reasons.<\/li>\n\n\n\n<li>The admin and the seller can create unlimited return status.<\/li>\n\n\n\n<li>Admin and customer can set Order status for Return Requests.<\/li>\n\n\n\n<li>Admin will be able to see the seller-buyer conversation history of all the return requests.<\/li>\n\n\n\n<li>The admin can send messages or revert back to the customers for their messages.<\/li>\n\n\n\n<li>The admin can view the admin-customer conversation history of return requests for their products.<\/li>\n\n\n\n<li>Guest users also can request a Return.<\/li>\n\n\n\n<li>The customer can send their queries to the seller.<\/li>\n\n\n\n<li>The customer can also enter consignment numbers then upload images after Return Requests generation.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Installation<\/h3>\n<\/div><\/div>\n\n\n\n<p>Shopware gives two ways to install the plugin to the server.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Using Command<\/li>\n\n\n\n<li>Manual installation<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Using Command<\/h2>\n\n\n\n<p>Customers will get a&nbsp;<strong>zip folder,&nbsp;<\/strong>then they have to&nbsp;<strong>extract the contents<\/strong>&nbsp;of this zip folder on their&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/webkul.com\/blog\/point-of-sale-system-for-shopware\/\" target=\"_blank\">system<\/a>.&nbsp;The customer has&nbsp;Copy the folder WebkulRMA to custom\/plugins directory of Shopware6. As shown in the below image:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"408\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/03\/Screenshot-from-2020-03-02-10-45-10-1200x408.png\" alt=\"Screenshot-from-2020-03-02-10-45-10\" class=\"wp-image-235470\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/03\/Screenshot-from-2020-03-02-10-45-10-1200x408.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/03\/Screenshot-from-2020-03-02-10-45-10-300x102.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/03\/Screenshot-from-2020-03-02-10-45-10-250x85.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/03\/Screenshot-from-2020-03-02-10-45-10-768x261.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/03\/Screenshot-from-2020-03-02-10-45-10.png 1303w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now open the Shopware6 application in the Terminal.<\/p>\n\n\n\n<p>Run this command to refresh the plugin \u2013<\/p>\n\n\n\n<pre class=\"EnlighterJSRAW\">\/bin\/console plugin:refresh<\/pre>\n\n\n\n<p>Go to your Shopware installation&nbsp;<strong>Root directory <\/strong>then run this command to install then activate the plugin \u2013<\/p>\n\n\n\n<pre class=\"EnlighterJSRAW\">.\/bin\/console plugin:install --activate WebkulRMA<\/pre>\n\n\n\n<p>To clear the cache run this command \u2013<\/p>\n\n\n\n<pre class=\"EnlighterJSRAW\">.\/bin\/console c:c<\/pre>\n\n\n\n<p>Now refresh the administration.<\/p>\n\n\n\n<p>After that, visit administration&nbsp;<strong>Setting-&gt;System-&gt;Plugins<\/strong>, the <strong>RMA<\/strong> will be listed there.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Manual Installation<\/h2>\n\n\n\n<p>For the manual installation of the plugin follow the steps as mentioned below:<\/p>\n\n\n\n<p>1) Extract the zip file of the plugin.<\/p>\n\n\n\n<p>2) Goto your Shopware 6 installation backend panel and navigate to&nbsp;<strong>&nbsp;Extensions-&gt; My Extensions<\/strong>&nbsp;after that you can find all the installed plugins in it.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"524\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-1200x524.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13\" class=\"wp-image-303739\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-1200x524.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-300x131.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-250x109.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-768x335.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13.png 1296w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Click on the Plugin. For installing the plugin, the user can click on the&nbsp;<strong>Upload Extension<\/strong>&nbsp;button. The user can upload the plugin zip(WebkulRMA) here.<\/p>\n\n\n\n<p>3) After uploading the plugin zip, the user can see the Extensions in the list.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"524\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-1-1200x524.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-1\" class=\"wp-image-303740\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-1-1200x524.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-1-300x131.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-1-250x109.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-1-768x335.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-1.png 1296w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>4) Now the user can click on the install icon to install the Return Merchandise Authorization extension.<\/p>\n\n\n\n<p>5) After the installation of the extension, the user can click to activate the extension.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"524\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-2-1200x524.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-2\" class=\"wp-image-303742\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-2-1200x524.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-2-300x131.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-2-250x109.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-2-768x335.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_50_13-2.png 1296w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>While in the process the admin can see the success message \u2018<strong>Extension has been activated<\/strong>\u2018.<\/p>\n\n\n\n<p>After the installation process and plugin configuration if the&nbsp;<strong>Return Merchandise Authorization&nbsp;&nbsp;<\/strong>icon option is not visible then run this command to clear the cache:<\/p>\n\n\n\n<p>php bin\/console cache:clear<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Module configuration<\/h3>\n<\/div><\/div>\n\n\n\n<p>After the successful installation of the&nbsp;<strong>Shopware 6 Product Return RMA<\/strong> module, The user will navigate to <strong>settings&gt;&gt;Extensions&gt;&gt;RMA configurations<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"445\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_58_42-1200x445.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-16_58_42\" class=\"wp-image-303745\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_58_42-1200x445.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_58_42-300x111.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_58_42-250x93.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_58_42-768x285.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-16_58_42.png 1297w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Here the admin will set the&nbsp;<strong>configuration<\/strong>&nbsp;for the module \u2013<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sales Channel &#8211;<\/strong> Select the sales channel.<\/li>\n\n\n\n<li><strong>Extension Supported &#8211; <\/strong>Enter your Allowed extension for Document.<\/li>\n\n\n\n<li><strong>Maximum file &#8211; <\/strong>Enter maximum file can be upload from 1 to 10.<\/li>\n\n\n\n<li><strong>Maximum size &#8211; <\/strong>Enter the maximum size of the document from 0 to 10 MB.<\/li>\n\n\n\n<li><strong>Days to return Product &#8211; <\/strong>IN this you need to enter the number of days allowed to return the product.<\/li>\n\n\n\n<li><strong>Product Return Policy &#8211; <\/strong>Here you have to enter the policy of product return.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1188\" height=\"705\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_00_08.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_00_08\" class=\"wp-image-303746\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_00_08.png 1188w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_00_08-300x178.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_00_08-250x148.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_00_08-768x456.png 768w\" sizes=\"(max-width: 1188px) 100vw, 1188px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Lastly, click to&nbsp;the <strong>Save<\/strong>&nbsp;button in the top&nbsp;<strong>right-hand corner<\/strong>&nbsp;to save the configuration.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Admin view<\/h3>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Return Reason<\/h2>\n\n\n\n<p>Goto <strong>to <strong>settings&gt;&gt;Extensions&gt;<\/strong>&gt; Return Reason.<\/strong> <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"460\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_01_50-1200x460.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_01_50\" class=\"wp-image-303747\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_01_50-1200x460.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_01_50-300x115.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_01_50-250x96.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_01_50-768x294.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_01_50.png 1282w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Admin can set the Return reason and also delete or change the status. These RMA reasons will be shown in the front end. <\/p>\n\n\n\n<p>Here you can see the list of return reasons.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"523\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_03_04-1200x523.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_03_04\" class=\"wp-image-303748\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_03_04-1200x523.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_03_04-300x131.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_03_04-250x109.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_03_04-768x335.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_03_04.png 1281w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After that to create reason admin can enter return reason, active then save it. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"469\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_05_01-1200x469.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_05_01\" class=\"wp-image-303751\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_05_01-1200x469.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_05_01-300x117.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_05_01-250x98.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_05_01-768x300.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_05_01.png 1216w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Status<\/h2>\n\n\n\n<p>To create return status navigate <strong>to <strong>settings&gt;&gt;Extensions&gt;<\/strong>&gt; Return Status.<\/strong>After that on the Return status page, click on the create status button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"453\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_07_28-1200x453.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_07_28\" class=\"wp-image-303752\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_07_28-1200x453.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_07_28-300x113.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_07_28-250x94.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_07_28-768x290.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_07_28.png 1284w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Here the admin can set the Return product status. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"561\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_08_40-1200x561.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_08_40\" class=\"wp-image-303753\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_08_40-1200x561.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_08_40-300x140.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_08_40-250x117.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_08_40-768x359.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_08_40.png 1219w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The admin can set the default, solved, and cancel return status. Admin can also delete the create status. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"422\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_09_40-1200x422.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_09_40\" class=\"wp-image-303755\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_09_40-1200x422.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_09_40-300x106.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_09_40-250x88.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_09_40-768x270.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_09_40.png 1284w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Accept Types<\/h2>\n\n\n\n<p>To create return status navigate <strong>to <strong>settings&gt;&gt;Extensions&gt;<\/strong>&gt; Accept type.<\/strong>After that on the accept page, click on the add accept type button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"442\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_10_41-1200x442.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_10_41\" class=\"wp-image-303756\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_10_41-1200x442.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_10_41-300x110.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_10_41-250x92.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_10_41-768x283.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_10_41.png 1287w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Here the admin can add a new accept type.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"499\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_13_16-1200x499.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_13_16\" class=\"wp-image-303757\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_13_16-1200x499.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_13_16-300x125.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_13_16-250x104.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_13_16-768x319.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_13_16.png 1205w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">RMA Products<\/h2>\n\n\n\n<p>Admin can find the list of all the products for which the returns have been enabled. Also can add new products.<\/p>\n\n\n\n<p>To create new products navigate <strong>to <strong>settings&gt;&gt;extensiosn&gt;<\/strong>&gt; Webkul RMA Product.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"392\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_14_55-1200x392.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_14_55\" class=\"wp-image-303758\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_14_55-1200x392.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_14_55-300x98.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_14_55-250x82.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_14_55-768x251.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_14_55.png 1298w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p> After that on the product page, click on the add new button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"530\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_15_50-1200x530.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_15_50\" class=\"wp-image-303759\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_15_50-1200x530.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_15_50-300x133.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_15_50-250x111.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_15_50-768x339.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_15_50.png 1285w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Here the admin can add new products. To add a new product admin need to add the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product name<\/li>\n\n\n\n<li>Return reason<\/li>\n\n\n\n<li>Accept type<\/li>\n\n\n\n<li>Activate<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"566\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_17_12-1200x566.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_17_12\" class=\"wp-image-303760\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_17_12-1200x566.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_17_12-300x141.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_17_12-250x118.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_17_12-768x362.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_17_12.png 1203w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Customer view<\/h3>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Login Customers<\/h2>\n\n\n\n<p>After purchasing the product, the option for the customers to view the return reasons for the product if the admin has enabled the return option for the product.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"682\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/Canon-1-1200x682.png\" alt=\"Canon-1\" class=\"wp-image-285060\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/Canon-1-1200x682.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/Canon-1-300x171.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/Canon-1-250x142.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/Canon-1-768x437.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/Canon-1.png 1351w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After that click on return tab to check the return policy.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1157\" height=\"767\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/Canon-4.png\" alt=\"Canon-4\" class=\"wp-image-285061\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/Canon-4.png 1157w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/Canon-4-300x199.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/Canon-4-250x166.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/Canon-4-768x509.png 768w\" sizes=\"(max-width: 1157px) 100vw, 1157px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>If a customer wants to return the product, first customer login on the store then go to my account then click on the<strong> Order<\/strong> button.  <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/RMA-1200x597.png\" alt=\"RMA\" class=\"wp-image-285062\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/RMA-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/RMA-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/RMA-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/RMA-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/RMA.png 1286w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Here the customer will be able to view \u201cReturn\u201d in order information as per the RMA settings made at the admin end.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"682\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/Webkul-Shop-1-1200x682.png\" alt=\"Webkul-Shop-1\" class=\"wp-image-285063\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/Webkul-Shop-1-1200x682.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/Webkul-Shop-1-300x171.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/Webkul-Shop-1-250x142.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/Webkul-Shop-1-768x437.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/Webkul-Shop-1.png 1351w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>To request a return, the buyer will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers must have to click on the checkbox button.<\/li>\n\n\n\n<li><strong>Quantity:<\/strong>&nbsp;Choose the quantity for which the buyer will request the return.<\/li>\n\n\n\n<li><strong>Reason:<\/strong>&nbsp;The buyer has to choose a reason for the return request from the drop-down selections.<\/li>\n\n\n\n<li><strong>Accept type: <\/strong>The buyer has to choose a return type for the return request from the drop-down selections.<\/li>\n\n\n\n<li><strong>Images:<\/strong>&nbsp;Upload the images of the item for which the buyer wants to request the return.<\/li>\n\n\n\n<li><strong>Select Pickup Adress: <\/strong>The buyer needs to select the pickup address.<\/li>\n\n\n\n<li><strong>Additional Information:<\/strong>&nbsp;Add additional information about the Return Request reason in case the buyer does not find a&nbsp;valid reason from the drop-down list.<\/li>\n\n\n\n<li><strong>Consignment No.:<\/strong>&nbsp;Add the consignment number.<\/li>\n<\/ul>\n\n\n\n<p>Check the Terms &amp; Conditions of the return policy then click on&nbsp;a <strong>Request a return&nbsp;<\/strong>button to create the return request.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1119\" height=\"741\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-47-31-233-96-demo-account-return-add-0b3fd906f57d47c1b35a6e3edfecc188.png\" alt=\"https-shopware6demo-webkul-com-shopwarerma-47-31-233-96-demo-account-return-add-0b3fd906f57d47c1b35a6e3edfecc188\" class=\"wp-image-285064\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-47-31-233-96-demo-account-return-add-0b3fd906f57d47c1b35a6e3edfecc188.png 1119w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-47-31-233-96-demo-account-return-add-0b3fd906f57d47c1b35a6e3edfecc188-300x199.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-47-31-233-96-demo-account-return-add-0b3fd906f57d47c1b35a6e3edfecc188-250x166.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-47-31-233-96-demo-account-return-add-0b3fd906f57d47c1b35a6e3edfecc188-768x509.png 768w\" sizes=\"(max-width: 1119px) 100vw, 1119px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After that Return details will generate. Here customers can cancel and check his status of the return. Customers can send a message to the store owner related to product returns.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"682\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-47-31-233-96-demo-account-rma-product-detail-1243b8007f9940e4b5bfeddca6fa9ef9-1200x682.png\" alt=\"https-shopware6demo-webkul-com-shopwarerma-47-31-233-96-demo-account-rma-product-detail-1243b8007f9940e4b5bfeddca6fa9ef9\" class=\"wp-image-285065\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-47-31-233-96-demo-account-rma-product-detail-1243b8007f9940e4b5bfeddca6fa9ef9-1200x682.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-47-31-233-96-demo-account-rma-product-detail-1243b8007f9940e4b5bfeddca6fa9ef9-300x171.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-47-31-233-96-demo-account-rma-product-detail-1243b8007f9940e4b5bfeddca6fa9ef9-250x142.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-47-31-233-96-demo-account-rma-product-detail-1243b8007f9940e4b5bfeddca6fa9ef9-768x437.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-47-31-233-96-demo-account-rma-product-detail-1243b8007f9940e4b5bfeddca6fa9ef9.png 1351w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Guest Users<\/h2>\n\n\n\n<p>The Guests Users also can request a return by navigating to&nbsp;the <strong>Returns<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/RMA-1-1200x597.png\" alt=\"RMA-1\" class=\"wp-image-285104\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/RMA-1-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/RMA-1-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/RMA-1-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/RMA-1-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/RMA-1.png 1286w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>After that, the guest&nbsp;will&nbsp;see another page come up where the guest user needs to select the return option then enter the Order ID and the E-mail ID to proceed for requesting the Return.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">New Return<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-1200x597.png\" alt=\"https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest\" class=\"wp-image-285108\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest.png 1286w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Then to request a return, the buyer will fill the details as shown in below image.<\/p>\n\n\n\n<p>Check the Terms &amp; Conditions of the return policy then click on&nbsp;a <strong>Request a return&nbsp;<\/strong>button to create the return request.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"682\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-add-cabd068cb6294fb0aaed82103b9093f8-1200x682.png\" alt=\"https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-add-cabd068cb6294fb0aaed82103b9093f8\" class=\"wp-image-285110\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-add-cabd068cb6294fb0aaed82103b9093f8-1200x682.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-add-cabd068cb6294fb0aaed82103b9093f8-300x171.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-add-cabd068cb6294fb0aaed82103b9093f8-250x142.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-add-cabd068cb6294fb0aaed82103b9093f8-768x437.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-add-cabd068cb6294fb0aaed82103b9093f8.png 1351w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After that the will receive a notification.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-1-1200x597.png\" alt=\"https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-1\" class=\"wp-image-285111\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-1-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-1-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-1-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-1-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-1.png 1286w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Return Details<\/h4>\n\n\n\n<p>After that Return details will generate guest user needs to select the return details option then enter the Order ID and the E-mail ID to check the  return details.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-3-1200x597.png\" alt=\"https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-3\" class=\"wp-image-285112\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-3-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-3-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-3-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-3-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-3.png 1286w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-history-orderNumber-10013-email-test-webkul-com-1200x597.png\" alt=\"https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-history-orderNumber-10013-email-test-webkul-com\" class=\"wp-image-285113\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-history-orderNumber-10013-email-test-webkul-com-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-history-orderNumber-10013-email-test-webkul-com-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-history-orderNumber-10013-email-test-webkul-com-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-history-orderNumber-10013-email-test-webkul-com-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-history-orderNumber-10013-email-test-webkul-com.png 1286w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After that click on the view tab here customers can cancel and check his status of the return. Customers can send a message to the store owner related to product returns.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-detail-41e4fdaed9284815a2b4613db29f6c90-1200x597.png\" alt=\"https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-detail-41e4fdaed9284815a2b4613db29f6c90\" class=\"wp-image-285114\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-detail-41e4fdaed9284815a2b4613db29f6c90-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-detail-41e4fdaed9284815a2b4613db29f6c90-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-detail-41e4fdaed9284815a2b4613db29f6c90-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-detail-41e4fdaed9284815a2b4613db29f6c90-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-detail-41e4fdaed9284815a2b4613db29f6c90.png 1286w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Then add your message after that click on submit button<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-detail-41e4fdaed9284815a2b4613db29f6c90-1-1200x597.png\" alt=\"https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-detail-41e4fdaed9284815a2b4613db29f6c90-1\" class=\"wp-image-285115\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-detail-41e4fdaed9284815a2b4613db29f6c90-1-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-detail-41e4fdaed9284815a2b4613db29f6c90-1-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-detail-41e4fdaed9284815a2b4613db29f6c90-1-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-detail-41e4fdaed9284815a2b4613db29f6c90-1-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/03\/https-shopware6demo-webkul-com-shopwarerma-240520413096b6f4531feec96a62dac-demo-account-return-guest-detail-41e4fdaed9284815a2b4613db29f6c90-1.png 1286w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Return request At Backend<\/h3>\n<\/div><\/div>\n\n\n\n<p>Go to&nbsp;<strong>Settings&gt;&gt;Plugins&gt;&gt; Return Request<\/strong>.  Here the admin can see all the return requests.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"464\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_18_56-1200x464.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_18_56\" class=\"wp-image-303761\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_18_56-1200x464.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_18_56-300x116.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_18_56-250x97.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_18_56-768x297.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_18_56.png 1295w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>To create a return admin need to click on the create return button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"522\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_19_57-1200x522.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_19_57\" class=\"wp-image-303762\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_19_57-1200x522.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_19_57-300x131.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_19_57-250x109.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_19_57-768x334.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_19_57.png 1278w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After that enter, the order number then click on the search tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"372\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_21_45-1200x372.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_21_45\" class=\"wp-image-303763\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_21_45-1200x372.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_21_45-300x93.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_21_45-250x78.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_21_45-768x238.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_21_45.png 1276w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Then the admin can see the customer order details.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"452\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_28_17-1-1200x452.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_28_17-1\" class=\"wp-image-303771\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_28_17-1-1200x452.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_28_17-1-300x113.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_28_17-1-250x94.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_28_17-1-768x289.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_28_17-1.png 1270w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>To create a return admin need to enter the below details<\/p>\n\n\n\n<ul class=\"wp-block-list\" id=\"block-0b6051d8-8fed-478e-a400-ce37e3806469\">\n<li><strong>Quantity:<\/strong>&nbsp;Choose the quantity for which the buyer will request the return.<\/li>\n\n\n\n<li><strong>Reason:<\/strong>&nbsp;The buyer has to choose a reason for the return request from the drop-down selections.<\/li>\n\n\n\n<li><strong>Accept type: <\/strong>The buyer has to choose a return type for the return request from the drop-down selections.<\/li>\n\n\n\n<li><strong>Select Pickup Adress: <\/strong>The buyer needs to select the pickup address.<\/li>\n\n\n\n<li><strong>Additional Information:<\/strong>&nbsp;Add additional information about the Return Request reason in case the buyer does not find a&nbsp;valid reason from the drop-down list.<\/li>\n\n\n\n<li><strong>Consignment No.:<\/strong>&nbsp;Add the consignment number.<\/li>\n<\/ul>\n\n\n\n<p>Then after adding all the details click on the Save button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"526\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_46_52-1200x526.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_46_52\" class=\"wp-image-303788\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_46_52-1200x526.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_46_52-300x131.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_46_52-250x110.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_46_52-768x337.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_46_52.png 1287w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After that when the admin will click on any particular product view button there are three options that will be visible.<\/p>\n\n\n\n<p><strong>1- Return Details<\/strong><\/p>\n\n\n\n<p><strong>2 &#8211; Conversation<\/strong><\/p>\n\n\n\n<p><strong>3- Payment<\/strong><\/p>\n\n\n\n<p><strong>4- Delete<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"503\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_48_13-1200x503.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_48_13\" class=\"wp-image-303791\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_48_13-1200x503.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_48_13-300x126.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_48_13-250x105.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_48_13-768x322.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_48_13.png 1286w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Return Details<\/h2>\n\n\n\n<p>Admin will click on&nbsp;the <strong>\u2018View\u201d&nbsp;<\/strong>link to view the Request. The admin can view the products for which the Return request has been created along with details like return quantity and return reasons.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"762\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_50_30-1200x762.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_50_30\" class=\"wp-image-303795\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_50_30-1200x762.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_50_30-300x190.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_50_30-250x159.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_50_30-768x487.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_50_30.png 1207w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Admin can click on the action button then set the existing request reasons.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"486\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/Screenshot-from-2021-03-11-17-48-41-e1630412594161-1200x486.png\" alt=\"Screenshot-from-2021-03-11-17-48-41-e1630412594161\" class=\"wp-image-303800\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/Screenshot-from-2021-03-11-17-48-41-e1630412594161-1200x486.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/Screenshot-from-2021-03-11-17-48-41-e1630412594161-300x121.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/Screenshot-from-2021-03-11-17-48-41-e1630412594161-250x101.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/Screenshot-from-2021-03-11-17-48-41-e1630412594161-768x311.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/Screenshot-from-2021-03-11-17-48-41-e1630412594161.png 1284w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Conversation<\/strong><\/h2>\n\n\n\n<p>In the conversation, the admin can see messages that the customer sent. The admin can also reply to the message.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"443\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_55_11-1200x443.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-17_55_11\" class=\"wp-image-303801\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_55_11-1200x443.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_55_11-300x111.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_55_11-250x92.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_55_11-768x284.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-17_55_11.png 1292w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Payment<\/strong><\/h2>\n\n\n\n<p>In the payment option, the admin can enter the remark of the returning product then enter Transition id. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1196\" height=\"567\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-18_02_34.png\" alt=\"screenshot-shopware6demo.webkul.com-2021.08.31-18_02_34\" class=\"wp-image-303807\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-18_02_34.png 1196w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-18_02_34-300x142.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-18_02_34-250x119.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/screenshot-shopware6demo.webkul.com-2021.08.31-18_02_34-768x364.png 768w\" sizes=\"(max-width: 1196px) 100vw, 1196px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Need help?<\/h3>\n<\/div><\/div>\n\n\n\n<p>That\u2019s all for the Shopware6 RMA (Return Merchandise Authorization), still, have any issue feel free to add a ticket and let us know your views to make the module better&nbsp;<a href=\"http:\/\/webkul.com\/ticket\/index.php\"><strong>http:\/\/webkul.com\/ticket\/index.php<\/strong><\/a><\/p>\n\n\n\n<p>Please explore our&nbsp;<a href=\"https:\/\/webkul.com\/shopware-development\/\">shopware development services<\/a>&nbsp;and Quality&nbsp;<a href=\"https:\/\/store.webkul.com\/Shopware.html\">shopware extensions<\/a> .<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shopware 6 Product Return RMA, &nbsp;the store owners will be able to manage product returns, exchange, order cancellation easily. Return Merchandise Authorization is one of the important components of your success in the online market. In this, the customers can request to return an order or a product as well as admin or store owner <a href=\"https:\/\/webkul.com\/blog\/shopware-6-product-return-rma\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":273,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9568],"tags":[8531,2014,452,8497,10171],"class_list":["post-235376","post","type-post","status-publish","format-standard","hentry","category-shopware","tag-return","tag-return-merchandise-authorization","tag-rma","tag-rma-policy","tag-shopware6"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shopware 6 Product Return RMA | Refund, Return, Exchange Item<\/title>\n<meta name=\"description\" content=\"Shopware 6 Product Return RMA, in this the store owners will be able to manage product returns, exchange, order cancellation easily.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/shopware-6-product-return-rma\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shopware 6 Product Return RMA | Refund, Return, Exchange Item\" \/>\n<meta property=\"og:description\" content=\"Shopware 6 Product Return RMA, in this the store owners will be able to manage product returns, exchange, order cancellation easily.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/shopware-6-product-return-rma\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-05T10:41:09+00:00\" \/>\n<meta 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