{"id":23042,"date":"2015-04-09T15:42:35","date_gmt":"2015-04-09T15:42:35","guid":{"rendered":"http:\/\/webkul.com\/blog\/?p=23042"},"modified":"2024-01-30T09:39:41","modified_gmt":"2024-01-30T09:39:41","slug":"magento-knowledge-base-faq","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/magento-knowledge-base-faq\/","title":{"rendered":"Magento Knowledge Base FAQ"},"content":{"rendered":"<p><strong>Magento Knowledge Base FAQ<\/strong> is an awesome Module. By using <strong>Magento FAQ Extension<\/strong> module admin can add FAQ so that the customer can get the answer to their queries. This module allows the admin to add category based Questions and answers. The customer can also search the FAQ using keywords and phrases.<\/p>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-mail-forward\"><\/i>Features<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<ul>\n<li>Admin can add multiple numbers of FAQ\u2019s and can also edit them.<\/li>\n<li>Add FAQ category and edit them.<\/li>\n<li>Admin can add \u201cEnter Search Label\u201d according to the Store View.<\/li>\n<li>Admin can add or edit FAQ according to the Store View.<\/li>\n<li>Admin can add or edit FAQ Category according to the Store View.<\/li>\n<li>Admin can assign multiple FAQ in a single FAQ category.<\/li>\n<li>Top five FAQ\u2019s are displayed on the front end.<\/li>\n<li>The customer can like or dislike the useful FAQ.<\/li>\n<li>Admin can display added FAQ\u2019s on the front end as per their need.<\/li>\n<li>Admin can enable\/disable the FAQ\/FAQ category.<\/li>\n<li>The customer can search FAQs according to the content of the FAQ.<\/li>\n<li>Admin can enable or disable the module.<\/li>\n<li>This module is fully responsive.<\/li>\n<li>Fully Admin configurable.<\/li>\n<\/ul>\n<p>Also, check out <a href=\"https:\/\/store.webkul.com\/magento2-faq-extension.html\">Magento 2 FAQ extension<\/a> as well.<\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-success\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-cog\"><\/i>Installation<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>Magento Knowledge Base FAQ Module installation is super easy you need to move both app and skin folders into Magento root directory that\u2019s it as per the screenshot.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/ftp.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/ftp.png\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-success\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-cog\"><\/i>Module Installation For CUstom Theme<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>If you are using the custom theme then after module installation follows these steps carefully:<\/p>\n<p class=\"text-lefter\">1.Go to your FTP directory where you installed Magento then find <strong> \u201capp\/design\/frontend\/default\/default\/template\u201d<\/strong> folder and copy <strong> \u201cwebkulfaq\u201d<\/strong> folder and paste into <strong> \u201c\/app\/design\/frontend\/your_theme_name\/default\/template\u201d<\/strong> folder.<\/p>\n<p class=\"text-lefter\">2.Then copy webkulfaq.xml file from <strong>\u201capp\/design\/frontend\/default\/default\/layout\u201d<\/strong> folder and paste into <strong>\u201c\/app\/design\/frontend\/your_theme_name\/default\/layout\u201d<\/strong> folder.<\/p>\n<p class=\"text-lefter\">3.Go to <strong>\u201cskin\/frontend\/default\/default\u201d<\/strong> folder,copy <strong>\u201cwkfaq\u201d<\/strong> folder and paste into <strong>\u201cskin\/frontend\/your_theme_name\/default\u201d<\/strong> folder.<\/p>\n<p>After moving both the folder flush the cache from Magento admin module. Under <strong>System &gt; Cache management<\/strong>.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2013\/10\/Cache-Management-System-Magento-Admin-WebKul-WebKul1.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2013\/10\/Cache-Management-System-Magento-Admin-WebKul-WebKul1.png\" alt=\"\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-success\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-wrench\"><\/i>Configuration<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>After the successful installation, admin can configure it under <strong>System &gt; Configuration &gt; Webkul &gt; FAQ<\/strong>. Here admin can enter FAQ search title and set is as per the different Store View.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/1.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/1.png\" alt=\"faq configuration\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-arrow-right\"><\/i>How To Use<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>Once the module is installed, the Admin will able to see new admin menu \u201cWebkul FAQ\u201d. Refer to the below screenshot for the same.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-105636 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-1A.png\" alt=\"\" width=\"1261\" height=\"190\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-1A.png 1261w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-1A-250x38.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-1A-300x45.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-1A-768x116.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-1A-1200x181.png 1200w\" sizes=\"(max-width: 1261px) 100vw, 1261px\" loading=\"lazy\" \/><\/p>\n<p>As you can see there are two menus under <strong>\u201cWebkul FAQs\u201d<\/strong>, Let\u2019s explain each menu one by one.<\/p>\n<div class=\"alert alert-info\">Manage FAQs<\/div>\n<p>With the menu \u201c<strong>Manage FAQs<\/strong>\u201d, the Admin can add FAQ as per the different store views by entering fields like FAQ Title, Url Key, Content, sort order. The Admin can also enable or disable the FAQ.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-105645 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-2-A.png\" alt=\"\" width=\"1254\" height=\"573\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-2-A.png 1254w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-2-A-250x114.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-2-A-300x137.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-2-A-768x351.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-2-A-1200x548.png 1200w\" sizes=\"(max-width: 1254px) 100vw, 1254px\" loading=\"lazy\" \/><\/p>\n<p>Now clicking on \u201cAdd FAQ\u201d, FAQ form will open. Here admin can add new FAQ and select Store View in which it will be displayed.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-105650 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-3.png\" alt=\"\" width=\"1253\" height=\"882\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-3.png 1253w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-3-250x176.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-3-300x211.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-3-768x541.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-3-1200x845.png 1200w\" sizes=\"(max-width: 1253px) 100vw, 1253px\" loading=\"lazy\" \/><\/p>\n<p>The Admin can also edit the existing FAQ.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-105652 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-4.png\" alt=\"\" width=\"1247\" height=\"885\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-4.png 1247w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-4-250x177.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-4-300x213.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-4-768x545.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-4-1200x852.png 1200w\" sizes=\"(max-width: 1247px) 100vw, 1247px\" loading=\"lazy\" \/><\/p>\n<div class=\"alert alert-info\">Manage FAQ Category<\/div>\n<p>By \u201cManage FAQ Category\u201d, The Admin can add new FAQ category by entering fields like FAQ Category Name, FAQ Category Code.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-105655 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-4-1.png\" alt=\"\" width=\"1264\" height=\"367\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-4-1.png 1264w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-4-1-250x73.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-4-1-300x87.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-4-1-768x223.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-4-1-1200x348.png 1200w\" sizes=\"(max-width: 1264px) 100vw, 1264px\" loading=\"lazy\" \/><\/p>\n<p>After clicking on \u201cAdd FAQ Category\u201d, admin can add new FAQ category according to the Store View. Admin can enable or disable FAQ Category.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-105657 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-6.png\" alt=\"\" width=\"1249\" height=\"523\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-6.png 1249w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-6-250x105.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-6-300x126.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-6-768x322.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-6-1200x502.png 1200w\" sizes=\"(max-width: 1249px) 100vw, 1249px\" loading=\"lazy\" \/><\/p>\n<p>After creating FAQ category, the admin has to select the FAQ\u2019s, which they want to show in that FAQ category.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-105659 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-7-.png\" alt=\"\" width=\"1251\" height=\"618\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-7-.png 1251w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-7--250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-7--300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-7--768x379.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-7--1200x593.png 1200w\" sizes=\"(max-width: 1251px) 100vw, 1251px\" loading=\"lazy\" \/><\/p>\n<p>Admin can also edit the existing FAQ category.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-105660 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-8A.png\" alt=\"\" width=\"1261\" height=\"504\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-8A.png 1261w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-8A-250x100.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-8A-300x120.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-8A-768x307.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/FAQ-8A-1200x480.png 1200w\" sizes=\"(max-width: 1261px) 100vw, 1261px\" loading=\"lazy\" \/><\/p>\n<div class=\"alert alert-info\">Steps to display added FAQ on front end<\/div>\n<p>You have to follow this steps for displaying the added FAQ on the front end.<\/p>\n<p><strong>Add New Block<\/strong><\/p>\n<p>Go to <strong>System&gt;Permissions&gt;Blocks&gt;Add New Block<\/strong> and enter the following information:<\/p>\n<p><strong>Block Name<\/strong> &#8211;\u00a0wkfaq\/wkfaq<\/p>\n<p><strong>Is Allowed<\/strong> &#8211; Select Yes option and click Save Block.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/Screenshot_1-1.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-103476\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/Screenshot_1-1.png\" alt=\"\" width=\"1337\" height=\"275\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/Screenshot_1-1.png 1337w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/Screenshot_1-1-250x51.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/Screenshot_1-1-300x62.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/Screenshot_1-1-768x158.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/Screenshot_1-1-1200x247.png 1200w\" sizes=\"(max-width: 1337px) 100vw, 1337px\" loading=\"lazy\" \/><\/a><\/p>\n<p><strong>Selecting CMS Page<\/strong><\/p>\n<p>Navigate to <strong>CMS&gt;Pages<\/strong> and select a specified page or create a new page where you want show FAQ.<\/p>\n<p>Call the Block Code at CMS page:<\/p>\n<p><strong>{{block type=\u201dwkfaq\/wkfaq\u201d template=\u201dwebkulfaq\/wkfaq.phtml\u201d}}<\/strong><\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/call-block.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/call-block.png\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-desktop\"><\/i>Front End<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>After successful addition of FAQ\u2019S and FAQ category, the front end looks like this screenshot. At the front end, the customer can see maximum five top FAQ. Customers\/buyers can view FAQs according to the Store View which they will select.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/5faq1.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/5faq1.png\" loading=\"lazy\" \/><\/a><\/p>\n<p>If you have added more than five faq than you can see these FAQ by simply clicking on View All link. Refer to the below screenshot for the same.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/view-all.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/view-all.png\" loading=\"lazy\" \/><\/a><\/p>\n<p>When the customer will click on any FAQ link, they can see the whole information and also can like or dislike the useful post. The customer must have to log in for like or dislike the post.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/like.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/like.png\" loading=\"lazy\" \/><\/a><\/p>\n<p>The customer can search based on FAQ keywords and phrase.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/search.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/search.png\" loading=\"lazy\" \/><\/a><\/p>\n<p>After clicking on the search link, the search will be done for that particular keyword or phrase. The search will include all the results which include the search phrase.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/search-result2.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/search-result2.png\" loading=\"lazy\" \/><\/a><\/p>\n<p>The customer can also search for the FAQs at view all FAQs page where all FAQs links are available. Refer to below screenshot for the same.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/faq11.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/faq11.png\" loading=\"lazy\" \/><\/a><br \/>\n<a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/commission.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/commission.png\" loading=\"lazy\" \/><\/a><\/p>\n<p>That\u2019s all for the Magento Knowledge-Based FAQ, still have any issue feel free to add a ticket and let us know your views to make the module better <a href=\"https:\/\/webkul.uvdesk.com\" target=\"_blank\" rel=\"noopener\">https:\/\/webkul.uvdesk.com<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Magento Knowledge Base FAQ is an awesome Module. By using Magento FAQ Extension module admin can add FAQ so that the customer can get the answer to their queries. This module allows the admin to add category based Questions and answers. The customer can also search the FAQ using keywords and phrases. Features Admin can <a href=\"https:\/\/webkul.com\/blog\/magento-knowledge-base-faq\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":36,"featured_media":30825,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1817,8,1743],"tags":[197,1744],"class_list":["post-23042","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-faq","category-magento","category-magento-faq","tag-faq","tag-magento-faq"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Magento Knowledge Base FAQ - Webkul Blog<\/title>\n<meta name=\"description\" content=\"Magento Knowledge Base FAQ is an awesome Module. This module adds an easy to use FAQ Section to your Magento store with jQuery powered animation. Using Magento FAQ Extension module admin can add FAQ so that the customer can easily resolve their queries.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/magento-knowledge-base-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Magento Knowledge Base FAQ - Webkul Blog\" \/>\n<meta property=\"og:description\" content=\"Magento Knowledge Base FAQ is an awesome Module. This module adds an easy to use FAQ Section to your Magento store with jQuery powered animation. 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