{"id":22474,"date":"2015-04-16T11:02:06","date_gmt":"2015-04-16T11:02:06","guid":{"rendered":"http:\/\/webkul.com\/blog\/?p=22474"},"modified":"2025-12-03T10:25:46","modified_gmt":"2025-12-03T10:25:46","slug":"magento-rma-exchange","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/magento-rma-exchange\/","title":{"rendered":"Magento (OpenMage) RMA Exchange Add-on"},"content":{"rendered":"<p>Magento RMA Exchange module allows the customer\/guest user to exchange their product as per their choice which is assigned by the admin from the backend.<\/p>\n<p><strong>Important Note &#8211;<\/strong> For installing <a href=\"https:\/\/store.webkul.com\/Magento-RMA-Exchange.html\">Magento RMA Exchange module<\/a> you need to install Magento RMA module first. After installing Magento RMA, you can start the installation of Magento RMA Exchange module.<\/p>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-mail-forward\"><\/i>Features<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<ul>\n<li>The Customer can exchange their products according to their requirement.<\/li>\n<li>Admin can assign the exchange product for requested RMA items.<\/li>\n<li>Admin can see the exchange product under RMA details.<\/li>\n<li>The guest user can also exchange their products according to their choice.<\/li>\n<li>The Customer\/guest user can see the exchange product under RMA details.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"panel panel-success\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-cog\"><\/i>Installation<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>Magento RMA Exchange module installation is super easy you need to move app, skin folder in Magento root directory that\u2019s it as per the screenshot.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/ftp3-1.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/ftp3-1.png\" loading=\"lazy\" \/><\/a><\/p>\n<p>After moving both the folder flush the cache from Magento admin panel. Under System &gt; Cache Management.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/03\/cache-management7.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/03\/cache-management7.png\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-arrow-title\"><i class=\"fa fa-arrow-right\"><\/i>Admin Management<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>After the successful installation, admin has to go Catalog &gt; Manage Product &gt; Product Information &gt; Exchange Products. Here Admin can assign the exchange product for requested RMA items. Selected product will show on the front end, when the customer can select &#8220;Exchange&#8221; resolution type at the time of RMA generation.<\/p>\n<p><strong>Note:\u00a0<\/strong>The admin can add only those products in exchange product tab for which the price is same as current product.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/assign-product1.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/assign-product1.png\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-success\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-users\"><\/i>Exchange RMA for Registered Customer<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>The customer can generate New RMA using Request New RMA tab under My Account &gt; RMA. After the selection of required order and products, when the customer will select &#8220;Exchange&#8221; resolution type, they will find a list of product which is assigned by the admin. From here the customer can select the product for exchange.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/rma1.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/rma1.png\" loading=\"lazy\" \/><\/a><\/p>\n<p>After creating RMA, the customer can find RMA history of all order.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/view-rma.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/view-rma.png\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-user\"><\/i>RMA FOR Guest User<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>Magento RMA Exchange module provides Exchange RMA for guest user also. The guest user can also select the exchange product which is assigned by the admin.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/guest-rma1.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/guest-rma1.png\" loading=\"lazy\" \/><\/a><\/p>\n<p>The guest user can find the exchange product name and image under RMA details. For RMA, details navigate to RMA history and click on View link.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/RMA-Details.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/RMA-Details.png\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-user\"><\/i>Admin Panel<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>After generating the RMA from Customer or Guest User, Admin can find all RMA under RMA System &gt; Manage All RMA. After clicking on particular RMA, admin will able to see the whole RMA details with exchange product.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/view-rma1.png\"><img decoding=\"async\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/view-rma1.png\" loading=\"lazy\" \/><\/a><\/p>\n<p>For any kind of technical assistance, just raise a ticket at : <a href=\"https:\/\/webkul.uvdesk.com\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/webkul.uvdesk.com<\/a>\u00a0and for any doubt contact us at <span style=\"text-decoration: underline;\"><strong>support@webkul.com<\/strong><\/span><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Magento RMA Exchange module allows the customer\/guest user to exchange their product as per their choice which is assigned by the admin from the backend. Important Note &#8211; For installing Magento RMA Exchange module you need to install Magento RMA module first. After installing Magento RMA, you can start the installation of Magento RMA Exchange <a href=\"https:\/\/webkul.com\/blog\/magento-rma-exchange\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":36,"featured_media":24486,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,1577,1757,1149,302,1581],"tags":[1758,452],"class_list":["post-22474","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-magento","category-magento-return-merchandise-authorization","category-magento-rma-exchange","category-magento1-9","category-magento2","category-rma","tag-magento-rma-exchange","tag-rma"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Magento (OpenMage) RMA Exchange Add-on - Webkul Blog<\/title>\n<meta name=\"description\" content=\"Magento RMA Exchange module allows the customer\/guest user to exchange their product as per their choice which is assigned by the admin from back end. Admin can assign the exchange product for requested RMA items.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/magento-rma-exchange\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Magento (OpenMage) RMA Exchange Add-on - Webkul Blog\" \/>\n<meta property=\"og:description\" content=\"Magento RMA Exchange module allows the customer\/guest user to exchange their product as per their choice which is assigned by the admin from back end. Admin can assign the exchange product for requested RMA items.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/magento-rma-exchange\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2015-04-16T11:02:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-03T10:25:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/RMA-Exchange.png\" \/>\n\t<meta property=\"og:image:width\" content=\"825\" \/>\n\t<meta property=\"og:image:height\" content=\"260\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Shikha Bhardwaj\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@webkul\" \/>\n<meta name=\"twitter:site\" content=\"@webkul\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Shikha Bhardwaj\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/webkul.com\/blog\/magento-rma-exchange\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/webkul.com\/blog\/magento-rma-exchange\/\"},\"author\":{\"name\":\"Shikha Bhardwaj\",\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/person\/e44090b9dd8c2c58a3c78aa1d884c030\"},\"headline\":\"Magento (OpenMage) RMA Exchange Add-on\",\"datePublished\":\"2015-04-16T11:02:06+00:00\",\"dateModified\":\"2025-12-03T10:25:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/webkul.com\/blog\/magento-rma-exchange\/\"},\"wordCount\":427,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/webkul.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/webkul.com\/blog\/magento-rma-exchange\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/RMA-Exchange.png\",\"keywords\":[\"Magento RMA Exchange\",\"rma\"],\"articleSection\":[\"magento\",\"Magento Return Merchandise Authorization\",\"Magento RMA Exchange\",\"magento1.9\",\"Magento2\",\"RMA\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/webkul.com\/blog\/magento-rma-exchange\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/webkul.com\/blog\/magento-rma-exchange\/\",\"url\":\"https:\/\/webkul.com\/blog\/magento-rma-exchange\/\",\"name\":\"Magento (OpenMage) RMA Exchange Add-on - Webkul Blog\",\"isPartOf\":{\"@id\":\"https:\/\/webkul.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/webkul.com\/blog\/magento-rma-exchange\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/webkul.com\/blog\/magento-rma-exchange\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/04\/RMA-Exchange.png\",\"datePublished\":\"2015-04-16T11:02:06+00:00\",\"dateModified\":\"2025-12-03T10:25:46+00:00\",\"description\":\"Magento RMA Exchange module allows the customer\/guest user to exchange their product as per their choice which is assigned by the admin from back end. 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