{"id":222060,"date":"2020-01-15T14:05:33","date_gmt":"2020-01-15T14:05:33","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=222060"},"modified":"2025-04-08T10:15:06","modified_gmt":"2025-04-08T10:15:06","slug":"odoo-facebook-messenger-chat","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/odoo-facebook-messenger-chat\/","title":{"rendered":"User Guide for Odoo Facebook Messenger Chat"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>INTRODUCTION<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/store.webkul.com\/odoo-facebook-messenger-chat-2337.html#\" target=\"_blank\" rel=\"noreferrer noopener\">Odoo Social Commerce Chat<\/a> makes it simple for businesses to message customers directly through Facebook Messenger on their Odoo website.<\/p>\n\n\n\n<p>Odoo Social Commerce Chat helps businesses provide real-time support, answer questions faster, and build better customer relationships.<\/p>\n\n\n\n<p>A messenger chat button added to the website, so visitors can start a conversation instantly. They can chat on Messenger for product details, order help, or any questions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>FEATURES<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Facebook Messenger chat icon is added to your Odoo website for instant access.<\/li>\n\n\n\n<li>Get real-time alerts whenever a customer sends a message, ensuring quick responses.<\/li>\n\n\n\n<li>Respond to messages from your mobile, tablet, or desktop via the Messenger app.<\/li>\n\n\n\n<li>View past conversations to understand customer concerns and offer better service.<\/li>\n\n\n\n<li>Encourage more interactions with instant and direct communication.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>INSTALLATION<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Once you purchase the App from Webkul store, you will receive a link to download the <strong>module&#8217;s zip<\/strong> <strong>file<\/strong>.<\/li>\n\n\n\n<li>Extract the file on your system after the download finishes. As a result, you will be able to see a folder named- \u2018<strong>facebook_messenger_chat\u2019<\/strong><\/li>\n\n\n\n<li>Copy and paste this folder inside your <strong>Odoo Add-Ons path<\/strong>.<\/li>\n\n\n\n<li>Now, open Odoo App and click on the Settings menu. Here, click on Activate the <strong>Developer Mode<\/strong>.<\/li>\n\n\n\n<li>Then, open the Apps menu and click on \u2018<strong>Update Modules List<\/strong>.\u2019<\/li>\n\n\n\n<li>In the search bar, remove all the filters and search \u2018<strong>facebook_messenger_chat<\/strong>\u2019<\/li>\n\n\n\n<li>You will be able to see the module in the search results. Click on \u2018<strong>Install<\/strong>\u2019 to install it.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Workflow<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>After installing the module, navigate to the <strong>settings<\/strong> > <strong>website<\/strong> > Facebook Messenger chat.<\/li>\n\n\n\n<li>After entering the Facebook ID, the user can see the Facebook Messenger button.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/01\/workflow-1200x943.webp\" alt=\"facebook id\" class=\"wp-image-487353\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>3.  After entering the details, a homepage message along with a Messenger icon.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/01\/workflow2-1200x943.webp\" alt=\"homepage\" class=\"wp-image-487354\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>4. Clicking on the Messenger icon will open the chat page, allowing you to connect with people through Odoo Social Commerce chat.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/01\/workflow4.webp\" alt=\"fav\" class=\"wp-image-487356\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>5. Chats will appear on Odoo app page, where you can chat with our team for any queries.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/01\/workflow5.webp\" alt=\"chat\" class=\"wp-image-487357\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">NEED HELP?<\/h3>\n\n\n\n<p>Hope you find the guide helpful! Please feel free to share your feedback in the comments below.<\/p>\n\n\n\n<p>If you still have any issues\/queries regarding the same, please raise a ticket at the <a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\">UV Desk<\/a>.<\/p>\n\n\n\n<p>I hope this helps. In case of any further queries, contact us at our <a href=\"mailto:support@webkul.com\" target=\"_blank\" rel=\"noreferrer noopener\">support mail<\/a>.<\/p>\n\n\n\n<p>Thanks for paying attention!!<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>INTRODUCTION Odoo Social Commerce Chat makes it simple for businesses to message customers directly through Facebook Messenger on their Odoo website. Odoo Social Commerce Chat helps businesses provide real-time support, answer questions faster, and build better customer relationships. A messenger chat button added to the website, so visitors can start a conversation instantly. They can <a href=\"https:\/\/webkul.com\/blog\/odoo-facebook-messenger-chat\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":259,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2007],"tags":[235,8028,1267],"class_list":["post-222060","post","type-post","status-publish","format-standard","hentry","category-odoo","tag-facebook-2","tag-facebook-chat","tag-odoo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>User Guide for Odoo Facebook Messenger Chat<\/title>\n<meta name=\"description\" content=\"Odoo Facebook Messenger Chat configures FB messenger chat with your Odoo website. Now, you can connect with your customers in real-time\/\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/odoo-facebook-messenger-chat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"User Guide for Odoo Facebook Messenger Chat\" \/>\n<meta property=\"og:description\" content=\"Odoo Facebook Messenger Chat configures FB messenger chat with your Odoo website. 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