{"id":207107,"date":"2019-11-19T06:59:24","date_gmt":"2019-11-19T06:59:24","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=207107"},"modified":"2025-03-27T10:54:29","modified_gmt":"2025-03-27T10:54:29","slug":"prestashop-marketplace-product-question-answer","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/prestashop-marketplace-product-question-answer\/","title":{"rendered":"PrestaShop Marketplace Product Question Answer {User Guide}"},"content":{"rendered":"\n<p>With the <a href=\"https:\/\/store.webkul.com\/Prestashop-Marketplace-Product-Question-Answer.html\" target=\"_blank\" rel=\"noreferrer noopener\">PrestaShop Marketplace Product Question Answer<\/a> module, sellers can easily add questions &amp; answers for their products and provide the necessary product information to the users.<\/p>\n\n\n\n<p>Users can also post the questions they have regarding products and get the answer which will help them with the purchase decision. <\/p>\n\n\n\n<p>The marketplace sellers can view all the questions and answers posted for their products under one tab which will help them analyze the user requirements.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Features of the PrestaShop Marketplace Product Question Answer module<\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Admin can allow only registered customers or everyone to post the questions and answers.<\/li>\n\n\n\n<li>Enable\/Disable the automatic approval of questions and answers.<\/li>\n\n\n\n<li>Admin can enable\/disable the manual approval of questions and answers by him\/seller.<\/li>\n\n\n\n<li>Specify the character limit within which users can post questions and answers.<\/li>\n\n\n\n<li>Set the minimum words required to post a question.<\/li>\n\n\n\n<li>Display the questions according to number of votes or date.<\/li>\n\n\n\n<li>Allow\/Disallow customers to like\/dislike the answers.<\/li>\n\n\n\n<li>Admin can allow\/disallow the customers to report abuse for an answer.<\/li>\n\n\n\n<li>Admin can add new question for the seller&#8217;s products and answer for the question.<\/li>\n\n\n\n<li>Display the answers according to &#8220;likes\u201d or \u201cdate\u201d.<\/li>\n\n\n\n<li>Enable\/Disable the display of reCAPTCHA to users while posting questions and answers.<\/li>\n\n\n\n<li>Configure on which events admin, sellers, and customers will receive email notifications.<\/li>\n\n\n\n<li>Sellers can enable\/disable\/edit questions and answers if allowed by admin from backend.<\/li>\n\n\n\n<li>Sellers can view list of products for which the users have posted questions and answers.<\/li>\n\n\n\n<li>View list of questions and answers posted for a product.<\/li>\n\n\n\n<li>View the date of posted question and answer from back office.<\/li>\n\n\n\n<li>Sellers can view number of votes given to a particular question.<\/li>\n\n\n\n<li>Add new question for a product and answer for the question.<\/li>\n\n\n\n<li>A search bar added in the &#8220;Questions and Answers&#8221; section from where a user can search for the desired question. <\/li>\n\n\n\n<li>Choose the position to display the question and answers block, either at Product Footer or in Product Tab<\/li>\n\n\n\n<li>The module is multi-shop compatible with PrestaShop Advanced Multi-Vendor Marketplace version 5.4.0\/3.4.0 and above.<\/li>\n<\/ul>\n\n\n\n<p><strong>NOTE:<\/strong> PrestaShop Marketplace Product Question Answer module is only compatible with&nbsp;<a href=\"https:\/\/store.webkul.com\/Prestashop-GDPR-Compliance-Data-Protection-EU-Cookie-Law.html\">Webkul\u2019s GDPR Compliance<\/a>&nbsp;module.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">How to install the module?<\/h3>\n<\/div><\/div>\n\n\n\n<p>In order to install the module, you need to install&nbsp;the&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/store.webkul.com\/Prestashop-Advanced-Marketplace.html\" target=\"_blank\">PrestaShop Advanced Multi-Vendor Marketplace<\/a>&nbsp;module first<em>.<\/em><\/p>\n\n\n\n<p>After installing the marketplace module, you can now proceed to install&nbsp;the <strong>PrestaShop&nbsp;Marketplace Product Question Answer<\/strong>&nbsp;module.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Firstly, Go to the Module Manager in Back office and click on \u2018upload a module\u2019.<\/li>\n\n\n\n<li>After that, Drag and drop the module file or select the file from the system.<\/li>\n\n\n\n<li>In this way, the module installation will be successful.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"467\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-252-1200x467.png\" alt=\"image-252\" class=\"wp-image-366822\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-252-1200x467.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-252-300x117.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-252-250x97.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-252-768x299.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-252.png 1277w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-253-1200x597.png\" alt=\"image-253\" class=\"wp-image-366823\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-253-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-253-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-253-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-253-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-253.png 1278w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-254-1200x597.png\" alt=\"image-254\" class=\"wp-image-366824\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-254-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-254-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-254-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-254-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-254.png 1278w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">How to configure the module?<\/h3>\n<\/div><\/div>\n\n\n\n<p>After the installation of the module, a new tab \u201cProducts Questions and Answers\u201d add under the \u201cMarketplace\u201d. Admin can configure the module settings from here.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1241\" height=\"3072\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Configuration-9.png\" alt=\"Configuration-9\" class=\"wp-image-366826\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Configuration-9.png 1241w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Configuration-9-121x300.png 121w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Configuration-9-414x1024.png 414w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Configuration-9-101x249.png 101w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Configuration-9-768x1901.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Configuration-9-621x1536.png 621w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Configuration-9-827x2048.png 827w\" sizes=\"(max-width: 1241px) 100vw, 1241px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Display setting<\/strong><\/h3>\n\n\n\n<p>Under &#8220;Display Settings&#8221; the admin can choose the position to display the question and answers.<br>The admin has two position options to select from: <br>1. Product Footer<br>2. Product Tab<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"385\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Display-1200x385.png\" alt=\"Display\" class=\"wp-image-366828\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Display-1200x385.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Display-300x96.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Display-250x80.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Display-768x246.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Display.png 1226w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Product Footer<\/strong><\/p>\n\n\n\n<p>If the admin selects the &#8220;Product Footer&#8221; option to display the Questions and Answers then the question and answer will be displayed in the footer of the product page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Product-Footer-1200x943.png\" alt=\"Product-Footer\" class=\"wp-image-341161\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Product-Footer-1200x943.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Product-Footer-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Product-Footer-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Product-Footer-768x603.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Product-Footer-1536x1207.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Product-Footer-2048x1609.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Product Tab<\/strong><\/p>\n\n\n\n<p>If the admin selects the option &#8220;Product Tab&#8221; to display the question and answer section, <\/p>\n\n\n\n<p>then it will be displayed in a separate tab named &#8220;Question and answers&#8221; next to the product details and description tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Product-tab-1200x943.png\" alt=\"Product-tab\" class=\"wp-image-341165\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Product-tab-1200x943.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Product-tab-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Product-tab-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Product-tab-768x603.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Product-tab-1536x1207.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Product-tab-2048x1609.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Question setting<\/strong><\/h3>\n\n\n\n<p>Under &#8220;<strong>Question<\/strong>&#8220;, the admin can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose who can post questions for the product.<\/li>\n\n\n\n<li>Decide whether the seller needs to approve the question or not.<\/li>\n\n\n\n<li>Allow\/Disallow sellers to enable\/disable\/edit the questions posted for their products.<\/li>\n\n\n\n<li>Set minimum words required and maximum characters allowed for posting a question.<\/li>\n\n\n\n<li>Decide the sequence in which questions will display on the product page.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"768\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-1200x768.png\" alt=\"Question\" class=\"wp-image-366829\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-1200x768.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-300x192.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-250x160.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-768x492.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question.png 1242w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Display questions according to votes <\/strong><\/h4>\n\n\n\n<p>If an admin has selected &#8220;vote&#8221; in the &#8220;Question sequence&#8221; field and &#8220;Ascending Order&#8221; in the &#8220;Question sorting&#8221; field. In this case, questions with a minimum number of votes will display first.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"638\" height=\"1003\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/3-1.jpg\" alt=\"Display questions based on votes\" class=\"wp-image-207380\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/3-1.jpg 638w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/3-1.jpg 191w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/3-1.jpg 158w\" sizes=\"(max-width: 638px) 100vw, 638px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Questions with a maximum number of votes will display first if &#8216;vote&#8217; is selected in the &#8220;Question sequence&#8221; field and &#8216;Descending Order&#8217; in the &#8220;Question Sorting&#8221; field. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"632\" height=\"1001\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/4.jpg\" alt=\"Display questions based on votes\" class=\"wp-image-207381\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/4.jpg 632w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/4.jpg 189w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/4.jpg 157w\" sizes=\"(max-width: 632px) 100vw, 632px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Display Questions Date Wise<\/strong><\/h4>\n\n\n\n<p>If the admin has selected &#8220;Date&#8221; in the &#8220;Question sequence&#8221; field and &#8220;Ascending Order&#8221; in the &#8220;Question sorting&#8221; field. In this case, questions will display in the oldest to the newest sequence. <\/p>\n\n\n\n<p>Suppose customer X posted a question on 28th June and Customer Y posted a question on 30th June. The question which was posted on 28th June will display first<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"634\" height=\"1006\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/5.jpg\" alt=\"Display questions date wise\" class=\"wp-image-207421\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/5.jpg 634w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/5.jpg 189w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/5.jpg 157w\" sizes=\"(max-width: 634px) 100vw, 634px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The most recent questions will display on the product page in case &#8220;Date&#8221; is selected in the &#8220;Question sequence&#8221; field and &#8220;Descending Order&#8221; in the &#8220;Question sorting&#8221; field.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/screencapture-ashishsehgal-d4-prestashop-1-7-4-2-gb-men-1-1-hummingbird-printed-t-shirt-html-2019-11-13-18_49_52-722x1024-png-722%C3%971024-1.jpg\" alt=\"Display Questions date wise\" class=\"wp-image-207433\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>If an admin has allowed everyone to post the questions, then a customer whether registered or unregistered can post the question. <\/p>\n\n\n\n<p>When a visitor\/guest clicks on the &#8220;Raise your Query&#8221; button, a popup appears on the screen wherein he needs to enter his name, email id, and question.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/visitor-or-guest-post-question-1200x943.png\" alt=\"visitor-or-guest-post-question\" class=\"wp-image-341173\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/visitor-or-guest-post-question-1200x943.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/visitor-or-guest-post-question-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/visitor-or-guest-post-question-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/visitor-or-guest-post-question-768x603.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/visitor-or-guest-post-question-1536x1207.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/visitor-or-guest-post-question-2048x1609.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Answer setting<\/strong><\/h3>\n\n\n\n<p>Under <strong>&#8220;Answer<\/strong>&#8220;, admin can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose who can answer the questions.<\/li>\n\n\n\n<li>Decide whether the answer submitted by customers needs to be approved by him\/seller or not.<\/li>\n\n\n\n<li>Allow\/Disallow sellers to enable\/disable\/edit answers posted for their products.<\/li>\n\n\n\n<li>Specify maximum character limit for posting an answer.<\/li>\n\n\n\n<li>Enable\/Disable report abuse option on product page.<\/li>\n\n\n\n<li>Decide the sequence in which answers will display on the product page.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"747\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer-1200x747.png\" alt=\"Answer\" class=\"wp-image-366831\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer-1200x747.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer-300x187.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer-250x156.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer-768x478.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer.png 1246w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Display answers on the basis of Likes<\/strong><\/h4>\n\n\n\n<p>Admin can display answers with minimum likes first by selecting &#8216;Likes&#8217; in the &#8220;Answer sequence&#8221; field and &#8216;Ascending Order&#8217; in the &#8220;Answer sorting&#8221; field. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"598\" height=\"1007\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/8.jpg\" alt=\"Display answers based on likes\" class=\"wp-image-207972\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/8.jpg 598w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/8-178x300.jpg 178w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/8-148x249.jpg 148w\" sizes=\"(max-width: 598px) 100vw, 598px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Admin can display answers with maximum likes first by selecting &#8216;Likes&#8217; in the &#8220;Answer sequence&#8221; field and &#8216;Descending Order&#8217; in the &#8220;Answer sorting&#8221; field. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"584\" height=\"1007\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/9.jpg\" alt=\"Display answers based on likes\" class=\"wp-image-207982\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/9.jpg 584w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/9-174x300.jpg 174w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/9-144x249.jpg 144w\" sizes=\"(max-width: 584px) 100vw, 584px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Display answers date wise<\/strong><\/h4>\n\n\n\n<p>Admin can display answers in the oldest to newest sequence by selecting &#8216;Date&#8217; in the &#8220;Answer Sequence&#8221; field and &#8216;Ascending Order&#8217; in the &#8220;Answer Sorting&#8221; field.<\/p>\n\n\n\n<p>Suppose a customer X has posted an answer on 24th June and a customer Y answer on 27th June. The answer which was submitted on 24th June will be displayed first.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Answers-displayed-in-oldest-to-newest-sequence-1200x943.png\" alt=\"Answers-displayed-in-oldest-to-newest-sequence\" class=\"wp-image-341322\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Answers-displayed-in-oldest-to-newest-sequence-1200x943.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Answers-displayed-in-oldest-to-newest-sequence-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Answers-displayed-in-oldest-to-newest-sequence-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Answers-displayed-in-oldest-to-newest-sequence-768x603.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Answers-displayed-in-oldest-to-newest-sequence-1536x1207.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Answers-displayed-in-oldest-to-newest-sequence-2048x1609.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Admin can choose to display the newest answers first by selecting &#8216;Descending Order&#8217; in the &#8220;Answer Sorting&#8221; field.<\/p>\n\n\n\n<p>If a customer Y has posted an answer on 27th June and a customer X on 24th June, then the answer posted on 24th June will be displayed first.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1154\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Most-recent-answers-have-been-displayed-first-2-1154x1024.png\" alt=\"Most-recent-answers-have-been-displayed-first-2\" class=\"wp-image-341330\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Most-recent-answers-have-been-displayed-first-2-1154x1024.png 1154w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Most-recent-answers-have-been-displayed-first-2-300x266.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Most-recent-answers-have-been-displayed-first-2-250x222.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Most-recent-answers-have-been-displayed-first-2-768x681.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Most-recent-answers-have-been-displayed-first-2-1536x1363.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Most-recent-answers-have-been-displayed-first-2-2048x1817.png 2048w\" sizes=\"(max-width: 1154px) 100vw, 1154px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under &#8220;Questions and Answers&#8221;, if the customer finds the answer inappropriate, then he\/she can report abuse the answer.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/report-abuse-1200x943.png\" alt=\"report-abuse\" class=\"wp-image-341320\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/report-abuse-1200x943.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/report-abuse-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/report-abuse-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/report-abuse-768x603.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/report-abuse-1536x1207.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/report-abuse-2048x1609.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>A customer can also choose to edit or delete his\/her answer afterwards.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"842\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Customer-can-also-edit-or-delete-their-answers-1200x842.png\" alt=\"Customer-can-also-edit-or-delete-their-answers\" class=\"wp-image-341318\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Customer-can-also-edit-or-delete-their-answers-1200x842.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Customer-can-also-edit-or-delete-their-answers-300x211.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Customer-can-also-edit-or-delete-their-answers-250x175.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Customer-can-also-edit-or-delete-their-answers-768x539.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Customer-can-also-edit-or-delete-their-answers-1536x1078.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Customer-can-also-edit-or-delete-their-answers-2048x1437.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>If an admin has allowed everyone to answer the questions, then a user whether registered or unregistered can post the answer. <\/p>\n\n\n\n<p>When a visitor\/guest clicks on the &#8220;Add new answer&#8221; button, a popup appears on the screen wherein he has to enter his name, email id, and answer.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Guest-or-visitor-submit-answer-1200x943.png\" alt=\"Guest-or-visitor-submit-answer\" class=\"wp-image-341175\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Guest-or-visitor-submit-answer-1200x943.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Guest-or-visitor-submit-answer-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Guest-or-visitor-submit-answer-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Guest-or-visitor-submit-answer-768x603.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Guest-or-visitor-submit-answer-1536x1207.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Guest-or-visitor-submit-answer-2048x1609.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Recaptcha settings<\/strong><\/h3>\n\n\n\n<p>Admin can enable\/disable the display of reCAPTCHA to the customers while posting questions and answers.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"418\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/recaptcha-1-1200x418.png\" alt=\"recaptcha-1\" class=\"wp-image-366835\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/recaptcha-1-1200x418.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/recaptcha-1-300x104.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/recaptcha-1-250x87.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/recaptcha-1-768x267.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/recaptcha-1.png 1221w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>How to Create reCAPTCHA Credentials<\/strong><\/h4>\n\n\n\n<p>To get the Credentials of reCaptcha,&nbsp;Admin has to&nbsp;create\/signup to their accounts from the link:&nbsp;<a href=\"https:\/\/www.google.com\/recaptcha\">https:\/\/www.google.com\/recaptcha&nbsp;<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"592\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Generate-reCAPTCHA-Credentials-1200x592.png\" alt=\"Generate-reCAPTCHA-Credentials\" class=\"wp-image-341206\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Generate-reCAPTCHA-Credentials-1200x592.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Generate-reCAPTCHA-Credentials-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Generate-reCAPTCHA-Credentials-250x123.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Generate-reCAPTCHA-Credentials-768x379.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Generate-reCAPTCHA-Credentials-1536x758.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Generate-reCAPTCHA-Credentials-2048x1010.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Admin needs to either create a new account or log in to its existing account to move ahead.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1280\" height=\"639\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/09\/2-7.png\" alt=\"API credentials generation process\" class=\"wp-image-199434\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/09\/2-7.png 1280w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/09\/2-7.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/09\/2-7.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/09\/2-7.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/09\/2-7.png 1200w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"452\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Add-new-website-1200x452.png\" alt=\"Add-new-website\" class=\"wp-image-341207\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Add-new-website-1200x452.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Add-new-website-300x113.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Add-new-website-250x94.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Add-new-website-768x289.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Add-new-website-1536x578.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Add-new-website.png 2032w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once logged in, an admin needs to fill necessary information to get the reCAPTCHA credentials.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"879\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Enter-your-domain-here-1-1200x879.png\" alt=\"Enter-your-domain-here-1\" class=\"wp-image-341209\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Enter-your-domain-here-1-1200x879.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Enter-your-domain-here-1-300x220.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Enter-your-domain-here-1-250x183.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Enter-your-domain-here-1-768x562.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Enter-your-domain-here-1-1536x1125.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Enter-your-domain-here-1.png 1893w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After filling in all the details, the credentials for reCAPTCHA will generate.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1122\" height=\"575\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-256.png\" alt=\"image-256\" class=\"wp-image-366838\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-256.png 1122w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-256-300x154.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-256-250x128.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-256-768x394.png 768w\" sizes=\"(max-width: 1122px) 100vw, 1122px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>If an admin has enabled reCAPTCHA for questions and answers, then it will display to a customer while posting the questions and answers.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/reCAPTCHA-customer-question-1200x943.png\" alt=\"reCAPTCHA-customer-question\" class=\"wp-image-341211\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/reCAPTCHA-customer-question-1200x943.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/reCAPTCHA-customer-question-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/reCAPTCHA-customer-question-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/reCAPTCHA-customer-question-768x603.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/reCAPTCHA-customer-question-1536x1207.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/reCAPTCHA-customer-question-2048x1609.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"879\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/reCAPTCHA-customer-answer-1200x879.png\" alt=\"reCAPTCHA-customer-answer\" class=\"wp-image-341212\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/reCAPTCHA-customer-answer-1200x879.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/reCAPTCHA-customer-answer-300x220.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/reCAPTCHA-customer-answer-250x183.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/reCAPTCHA-customer-answer-768x562.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/reCAPTCHA-customer-answer-1536x1125.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/reCAPTCHA-customer-answer-2048x1499.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Mail setting<\/strong><\/h3>\n\n\n\n<p>Admin can configure the email notifications to send to the customers, sellers, and him on certain events. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"643\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/mail-1200x643.png\" alt=\"mail\" class=\"wp-image-366839\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/mail-1200x643.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/mail-300x161.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/mail-250x134.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/mail-768x411.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/mail.png 1266w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An admin receives email when a user posts a question.<\/li>\n\n\n\n<li>An admin receives an email notification when a user answers a question.<\/li>\n\n\n\n<li>Admin receives an email when any user report abuse an answer.<\/li>\n\n\n\n<li>A customer receives an email whenever any other user answers question posted by him.<\/li>\n\n\n\n<li>Email notification is sent to a customer whenever his question gets posted.<\/li>\n\n\n\n<li>Customer receives an email notification whenever someone answers a question posted by him.<\/li>\n\n\n\n<li>Seller receives an email whenever someone raises a question regarding his product.<\/li>\n\n\n\n<li>Seller receives an email notification whenever someone answers a question regarding his product.<\/li>\n\n\n\n<li>A seller receives an email when someone report abuse an answer . <\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Front End Workflow<\/h3>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Posting A Question<\/h3>\n\n\n\n<p>When a customer clicks on the &#8220;Have a Question?&#8221; link, the page scrolls down where he can view the &#8220;ASK QUESTION&#8221; button. A customer can post a question by clicking on this button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"779\" height=\"1014\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114151\/12.jpg\" alt=\"post a question\" class=\"wp-image-190193\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114151\/12.jpg 779w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114151\/12.jpg 191w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114151\/12.jpg 230w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114151\/12.jpg 768w\" sizes=\"(max-width: 779px) 100vw, 779px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>A customer needs to be logged in for posting the question. If a customer is not logged in and tries to post a question, then a popup will appear on the screen as shown below.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1134\" height=\"613\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114758\/13.jpg\" alt=\"login required to post a question\" class=\"wp-image-190194\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114758\/13.jpg 1134w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114758\/13.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114758\/13.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114758\/13.jpg 768w\" sizes=\"(max-width: 1134px) 100vw, 1134px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/customer-posting-question-1-1200x943.png\" alt=\"customer-posting-question-1\" class=\"wp-image-341178\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/customer-posting-question-1-1200x943.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/customer-posting-question-1-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/customer-posting-question-1-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/customer-posting-question-1-768x603.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/customer-posting-question-1-1536x1207.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/customer-posting-question-1-2048x1609.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>If an admin has disabled the automatic approval of questions from the backend, then a popup appears on the screen as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1045\" height=\"428\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/25.jpg\" alt=\"Question posted successfully\" class=\"wp-image-208316\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/25.jpg 1045w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/25-300x123.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/25-250x102.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/25-768x315.jpg 768w\" sizes=\"(max-width: 1045px) 100vw, 1045px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When the admin\/seller approves the question, a customer receives an email notification regarding the approval of the question.<\/p>\n\n\n\n<p>If the automatic approval of questions from the backend is active, then a popup will display to the customer as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" width=\"1158\" height=\"554\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/24.jpg\" alt=\"24\" class=\"wp-image-192103\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/24.jpg 1158w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/24.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/24.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/24.jpg 768w\" sizes=\"(max-width: 1158px) 100vw, 1158px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When a customer posts a question, admin, seller &amp; customer receive an email notification regarding the same.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Posting an Answer<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/screencapture-ashishsehgal-d4-prestashop-1-7-4-2-gb-men-1-1-hummingbird-printed-t-shirt-html-2019-11-21-17_55_58-989x1024-png-989%C3%971024.jpg\" alt=\"Prestashop marketplace product question and answer features\" class=\"wp-image-208804\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/customer-submiting-answer-1200x943.png\" alt=\"customer-submiting-answer\" class=\"wp-image-341180\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/customer-submiting-answer-1200x943.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/customer-submiting-answer-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/customer-submiting-answer-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/customer-submiting-answer-768x603.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/customer-submiting-answer-1536x1207.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/customer-submiting-answer-2048x1609.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>If an admin has disabled the automatic approval of answers from the backend, then a popup appears on the screen as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"969\" height=\"449\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Hummingbird-printed-t-shirt-15.jpg\" alt=\"Answer posted successfully notification\" class=\"wp-image-208567\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Hummingbird-printed-t-shirt-15.jpg 969w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Hummingbird-printed-t-shirt-15-300x139.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Hummingbird-printed-t-shirt-15-250x116.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Hummingbird-printed-t-shirt-15-768x356.jpg 768w\" sizes=\"(max-width: 969px) 100vw, 969px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>If an admin has enabled the automatic approval of answers from the backend, then a popup appears on the screen as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1027\" height=\"380\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Hummingbird-printed-t-shirt-16.jpg\" alt=\"answer automatically spproved\" class=\"wp-image-208570\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Hummingbird-printed-t-shirt-16.jpg 1027w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Hummingbird-printed-t-shirt-16-300x111.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Hummingbird-printed-t-shirt-16-250x93.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Hummingbird-printed-t-shirt-16-768x284.jpg 768w\" sizes=\"(max-width: 1027px) 100vw, 1027px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Admin, customer, and seller receive an email notification when anyone answers a question.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"553\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Customer-has-voted-the-question-553x1024.png\" alt=\"Customer-has-voted-the-question\" class=\"wp-image-341316\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Customer-has-voted-the-question-553x1024.png 553w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Customer-has-voted-the-question-162x300.png 162w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Customer-has-voted-the-question-135x249.png 135w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Customer-has-voted-the-question-768x1421.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Customer-has-voted-the-question-830x1536.png 830w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Customer-has-voted-the-question-1107x2048.png 1107w\" sizes=\"(max-width: 553px) 100vw, 553px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>A customer can view the questions &amp; answers posted by the admin and the customer who has purchased the product.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large\"><img decoding=\"async\" width=\"1072\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Question-and-answer-details-on-product-page-1-1072x1024.png\" alt=\"Question-and-answer-details-on-product-page-1\" class=\"wp-image-341325\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Question-and-answer-details-on-product-page-1-1072x1024.png 1072w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Question-and-answer-details-on-product-page-1-300x287.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Question-and-answer-details-on-product-page-1-250x239.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Question-and-answer-details-on-product-page-1-768x734.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Question-and-answer-details-on-product-page-1-1536x1467.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Question-and-answer-details-on-product-page-1-2048x1956.png 2048w\" sizes=\"(max-width: 1072px) 100vw, 1072px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1048\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/All-answers-posted-by-admin-1-1048x1024.png\" alt=\"All-answers-posted-by-admin-1\" class=\"wp-image-341328\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/All-answers-posted-by-admin-1-1048x1024.png 1048w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/All-answers-posted-by-admin-1-300x293.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/All-answers-posted-by-admin-1-250x244.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/All-answers-posted-by-admin-1-768x750.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/All-answers-posted-by-admin-1-1536x1501.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/All-answers-posted-by-admin-1-2048x2001.png 2048w\" sizes=\"(max-width: 1048px) 100vw, 1048px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>A customer can view five questions on the product page. For viewing other posted questions a customer has to click on the &#8220;see all questions&#8221; link. <\/p>\n\n\n\n<p>By clicking on &#8220;see all questions&#8221;, a customer redirects to the &#8220;Questions and Answers&#8221; page where he can perform all the functions related to questions and answers.<\/p>\n\n\n\n<p>If there are more than 10 questions posted for a product, then a customer can view those questions by clicking on the &#8220;Load More Questions&#8221; link.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" width=\"1172\" height=\"1997\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/23.jpg\" alt=\"Product Question Answer\" class=\"wp-image-192097\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/23.jpg 1172w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/23.jpg 146w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/23.jpg 176w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/23.jpg 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/23.jpg 601w\" sizes=\"(max-width: 1172px) 100vw, 1172px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Verified Questions &amp; Answers<\/h3>\n<\/div><\/div>\n\n\n\n<p>The questions or answers posted by either admin or seller will be identified as verified questions or answers. Thus, they all will contain a unique green tickmark for identification.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"547\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Verified-question-and-answers-547x1024.png\" alt=\"Verified-question-and-answers\" class=\"wp-image-341313\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Verified-question-and-answers-547x1024.png 547w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Verified-question-and-answers-160x300.png 160w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Verified-question-and-answers-133x249.png 133w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Verified-question-and-answers-768x1437.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Verified-question-and-answers-821x1536.png 821w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Verified-question-and-answers-1095x2048.png 1095w\" sizes=\"(max-width: 547px) 100vw, 547px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Search Result Highlighting<\/h3>\n\n\n\n<p>Now, on searching any question from the search box, the searched term will be highlighted in the question for easy identification. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"532\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/12\/4-2-1200x532.jpg\" alt=\"4-2\" class=\"wp-image-316803\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/12\/4-2-1200x532.jpg 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/12\/4-2-300x133.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/12\/4-2-250x111.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/12\/4-2-768x340.jpg 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/12\/4-2.jpg 1307w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Product Questions and Answers &#8211; Seller&#8217;s End<\/h3>\n<\/div><\/div>\n\n\n\n<p>A seller can view\/add\/edit\/delete questions and answers for his products under the &#8220;Products&#8221; tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"730\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/question-pendin-for-approval-1200x730.webp\" alt=\"question pending for approval\" class=\"wp-image-449490\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/question-pendin-for-approval-1200x730.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/question-pendin-for-approval-300x182.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/question-pendin-for-approval-250x152.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/question-pendin-for-approval-768x467.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/question-pendin-for-approval.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>If enabled by admin from the backend, then the sellers can enable, disable or edit the questions and answers posted by the users for a product.<\/p>\n\n\n\n<p>Under <strong>&#8220;Questions<\/strong>&#8220;, a seller can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View questions posted for a product.<\/li>\n\n\n\n<li>Enable\/Disable the questions.<\/li>\n\n\n\n<li>See number of votes given to a particular question.<\/li>\n\n\n\n<li>Enable\/Disable the questions.<\/li>\n\n\n\n<li>Add a new question for the product.<\/li>\n\n\n\n<li>Edit\/Delete the questions.<\/li>\n\n\n\n<li>View user&#8217;s name who has posted the question.<\/li>\n\n\n\n<li>View number of answers submitted for a particular question.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"773\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/add-new-question-1200x773.webp\" alt=\"add new question\" class=\"wp-image-449491\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/add-new-question-1200x773.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/add-new-question-300x193.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/add-new-question-250x161.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/add-new-question-768x495.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/add-new-question.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"575\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/seller-question-1200x575.webp\" alt=\"seller add question\" class=\"wp-image-449493\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/seller-question-1200x575.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/seller-question-300x144.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/seller-question-250x120.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/seller-question-768x368.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/seller-question.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Answers<\/strong><\/p>\n\n\n\n<p>Under Answers, a seller can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View list of answers posted for the question<\/li>\n\n\n\n<li>Add an answer for the question.<\/li>\n\n\n\n<li>View name of the user who has posted an answer.<\/li>\n\n\n\n<li>Edit\/Delete the answer.<\/li>\n\n\n\n<li>View number of times the users have likes\/dislike or report abuse an answer<\/li>\n\n\n\n<li>Enable\/Disable the answer.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"760\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/list-of-answers-1200x760.webp\" alt=\"list of answers\n\" class=\"wp-image-449494\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/list-of-answers-1200x760.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/list-of-answers-300x190.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/list-of-answers-250x158.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/list-of-answers-768x486.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/list-of-answers.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When a seller clicks on &#8220;Add New Answer&#8221;, a popup appears on the screen from where he can add an answer.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"575\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/seller-answer-1200x575.webp\" alt=\"seller answer\" class=\"wp-image-449495\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/seller-answer-1200x575.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/seller-answer-300x144.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/seller-answer-250x120.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/seller-answer-768x368.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/seller-answer.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Product Questions and Answers &#8211; Admin&#8217;s End<\/h3>\n<\/div><\/div>\n\n\n\n<p>Admin can view questions and answers posted for the seller products on &#8220;Question-Answer&#8221; tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"424\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-and-answer-1200x424.png\" alt=\"Question-and-answer\" class=\"wp-image-366840\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-and-answer-1200x424.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-and-answer-300x106.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-and-answer-250x88.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-and-answer-768x272.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-and-answer.png 1278w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When the admin clicks on the &#8220;Add Question&#8221; button, a popup appears on the screen where he can select the seller for whose products he wants to add a question.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"480\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Select-seller-1200x480.png\" alt=\"Select-seller\" class=\"wp-image-366841\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Select-seller-1200x480.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Select-seller-300x120.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Select-seller-250x100.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Select-seller-768x307.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Select-seller.png 1224w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After selecting a seller, the admin has to select the product for which he wants to add a question.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"512\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Select-product-1200x512.png\" alt=\"Select-product\" class=\"wp-image-366842\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Select-product-1200x512.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Select-product-300x128.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Select-product-250x107.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Select-product-768x328.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Select-product.png 1223w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On clicking the &#8220;View&#8221; button, the admin can see all the questions and answers posted by the users.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"571\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-and-Answer-posted-1200x571.png\" alt=\"Question-and-Answer-posted\" class=\"wp-image-366843\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-and-Answer-posted-1200x571.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-and-Answer-posted-300x143.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-and-Answer-posted-250x119.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-and-Answer-posted-768x365.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-and-Answer-posted.png 1243w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When the admin clicks on the &#8220;ADD NEW QUESTION&#8221; button, a new pop-up appears on the screen wherein he can select the seller&#8217;s product and add a question for it.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"573\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Seller-product-1200x573.png\" alt=\"Seller-product\" class=\"wp-image-366844\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Seller-product-1200x573.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Seller-product-300x143.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Seller-product-250x119.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Seller-product-768x366.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Seller-product.png 1222w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"848\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/List-of-questions-1200x848.png\" alt=\"List-of-questions\" class=\"wp-image-366846\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/List-of-questions-1200x848.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/List-of-questions-300x212.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/List-of-questions-250x177.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/List-of-questions-768x543.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/List-of-questions.png 1241w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-left\">Admin can view a list of answers submitted by users for the seller&#8217;s product.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"617\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer-list-1200x617.png\" alt=\"Answer-list\" class=\"wp-image-366847\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer-list-1200x617.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer-list-300x154.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer-list-250x129.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer-list-768x395.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer-list.png 1240w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>So, this was all about the PrestaShop Marketplace Product Question Answer Module. I hope this document will help you in checking the functionality of the module in a better way.<\/p>\n\n\n\n<p>Also, do let us know about your views in the comments.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Support<\/h3>\n<\/div><\/div>\n\n\n\n<p>For any kind of technical assistance or query, please raise a ticket at&nbsp;<a href=\"http:\/\/webkul.uvdesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/webkul.uvdesk.com<\/a>&nbsp;or send us a mail at&nbsp;<strong>support@webkul.com<\/strong><\/p>\n\n\n\n<p>Also, please explore our&nbsp;<strong><a href=\"https:\/\/webkul.com\/prestashop-development\/\" target=\"_blank\" rel=\"noreferrer noopener\">PrestaShop development services<\/a><\/strong>&nbsp;&amp; vast range of featureful&nbsp;<a href=\"https:\/\/store.webkul.com\/PrestaShop-Extensions.html\"><strong>PrestaShop Addons<\/strong><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With the PrestaShop Marketplace Product Question Answer module, sellers can easily add questions &amp; answers for their products and provide the necessary product information to the users. Users can also post the questions they have regarding products and get the answer which will help them with the purchase decision. The marketplace sellers can view all <a href=\"https:\/\/webkul.com\/blog\/prestashop-marketplace-product-question-answer\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[9498,9497,9499,9496,9500],"class_list":["post-207107","post","type-post","status-publish","format-standard","hentry","category-prestashop","tag-ask-about-product","tag-ask-queries","tag-q-and-a","tag-questions-and-answers","tag-upvote-question"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>PrestaShop Marketplace Product Question Answer {User Guide}<\/title>\n<meta name=\"description\" content=\"This user guide illustrates the functioning of the PrestaShop Marketplace Product Question Answer module that allows to add products Q&amp;A.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/prestashop-marketplace-product-question-answer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PrestaShop Marketplace Product Question Answer {User Guide}\" \/>\n<meta property=\"og:description\" content=\"This user guide illustrates the functioning of the PrestaShop Marketplace Product Question Answer module that allows to add products Q&amp;A.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/prestashop-marketplace-product-question-answer\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-11-19T06:59:24+00:00\" \/>\n<meta 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