{"id":205440,"date":"2019-11-04T11:51:07","date_gmt":"2019-11-04T11:51:07","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=205440"},"modified":"2025-04-07T09:13:41","modified_gmt":"2025-04-07T09:13:41","slug":"opencart-whatsapp-live-chat","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/opencart-whatsapp-live-chat\/","title":{"rendered":"Opencart WhatsApp Live Chat"},"content":{"rendered":"\n<p><a href=\"https:\/\/store.webkul.com\/opencart-whatsapp-live-chat-support.html\" target=\"_blank\" rel=\"noreferrer noopener\">Opencart WhatsApp Live Chat<\/a> allows customers to chat with support agents from the Whatsapp application on their mobile devices.<\/p>\n\n\n\n<p>In today&#8217;s world providing live support on Whatsapp is one of the best ways to solve the queries of the end-user instantly.<\/p>\n\n\n\n<p>This module allows admin to enable live Chat support on WhatsApp. <\/p>\n\n\n\n<p>Customers can ask their queries and get solutions for those queries over WhatsApp chat.<br><br>As a result, the customers don&#8217;t need to wait for the reply over the mail and can chat over the WhatsApp during the given time interval.<\/p>\n\n\n\n<p><strong>Note: <\/strong><\/p>\n\n\n\n<p>1. This module supports all templates and themes including the Journal theme.<\/p>\n\n\n\n<p>2. Opencart WhatsApp Live Chat module supports the Multi-Store feature of default Opencart.<\/p>\n\n\n\n<p>Watch the below video tutorial to understand the extension workflow:<\/p>\n\n\n\n<div class=\"wp-block-wk-block-youtube-video wk-block--yt-video\"><div class=\"wk-block--yt-video-frame\"><div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"AlbQpyg1L8o\"><\/div><\/div><\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Features<\/h3><\/div><div class=\"margin-bottom-50\">\n<ul class=\"wp-block-list\">\n<li>The admin can configure this module for a particular store from multiple created stores.<\/li>\n\n\n\n<li>Layout settings for the chat support window will be configured by the admin.<\/li>\n\n\n\n<li>Multiple chat support agents can be created.<\/li>\n\n\n\n<li>This module supports multi-lingual feature.<\/li>\n\n\n\n<li> The admin can create multiple chat support agents and assign created member types to those support agents. <\/li>\n\n\n\n<li>The title and description for the chat support window can be configured by the admin.<\/li>\n\n\n\n<li>The admin can choose the image of the support team member for the chat support window.<\/li>\n\n\n\n<li>A welcome message can be entered and will be seen at the chat support window.<\/li>\n\n\n\n<li>The admin can enter the initial message for each support agent which will be sent to the customer after scanning the QR code.<\/li>\n\n\n\n<li>The customers can also use the WhatsApp Web feature to chat with the support agents from desktop.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Installation<\/h3><\/div><div class=\"margin-bottom-50\">\n<h2 class=\"wp-block-heading\">Upload Files<\/h2>\n\n\n\n<p>Firstly, the admin will need to extract the downloaded zip file. After that, open the correct Opencart Version Folder.<\/p>\n\n\n\n<p>According to Opencart Version installed in your system upload&nbsp;the&nbsp;<strong>admin and catalog<\/strong>&nbsp;to the&nbsp;Opencart root directory.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" width=\"1200\" height=\"409\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/image-1-1200x409.png\" alt=\"installation-1\" class=\"wp-image-205456\" style=\"width:800px;height:undefinedpx\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/image-1-1200x409.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/image-1-1200x409.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/image-1-1200x409.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/image-1-1200x409.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once the admin has uploaded the file, then admin will have to log-in to the admin panel and then go to <strong>Extensions> Extension installer<\/strong> and upload the ZIP file.<\/p>\n\n\n\n<p>The ZIP file can be found on\u00a0the\u00a0<strong>ocmod<\/strong>\u00a0folder under the module directory. Under the\u00a0ocmod\u00a0folder,\u00a0you will find the <strong>wk_whatsapp_chatbots.ocmod.zip<\/strong> file.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/installer-1200x597-1.png\" alt=\"installer\" class=\"wp-image-205458\" style=\"width:800px;height:undefinedpx\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/installer-1200x597-1.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/installer-1200x597-1.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/installer-1200x597-1.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/installer-1200x597-1.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Refresh Modifications<\/h2>\n\n\n\n<p>The admin can then navigate to&nbsp;<strong>Extensions &gt; Modifications<\/strong>&nbsp;and click the&nbsp;<strong>Refresh<\/strong>&nbsp;button as visible in the below screenshot.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" width=\"1279\" height=\"618\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/modification-3.png\" alt=\"modification\" class=\"wp-image-205462\" style=\"width:800px;height:undefinedpx\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/modification-3.png 1279w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/modification-3.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/modification-3.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/modification-3.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/modification-3.png 1200w\" sizes=\"(max-width: 1279px) 100vw, 1279px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Edit User Groups<\/h2>\n\n\n\n<p>After that, go to&nbsp;<strong>System &gt; Users &gt; Usergroups<\/strong> and then edit \u2018<strong>Administrator<\/strong>\u2019. Click&nbsp;<strong>Select All<\/strong>&nbsp;for both Access Permission and Modify Permission and&nbsp;<strong>Save<\/strong>&nbsp;it.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" width=\"1276\" height=\"797\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/user_group-4.png\" alt=\"Opencart_WhatsApp_user_group\" class=\"wp-image-205465\" style=\"width:800px;height:undefinedpx\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/user_group-4.png 1276w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/user_group-4.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/user_group-4.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/user_group-4.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/user_group-4.png 1200w\" sizes=\"(max-width: 1276px) 100vw, 1276px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Install<\/h2>\n\n\n\n<p>Now navigate to&nbsp;<strong>Extensions &gt; Extensions &gt; Modules<\/strong>. Find the<strong>&nbsp;OpenCart WhatsApp Chatbot Module&nbsp;<\/strong>from the list. Click the&nbsp;<strong>Install<\/strong>&nbsp;button as visible in the screenshot below.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" width=\"1275\" height=\"690\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/modules-5.png\" alt=\"Opencart_WhatsApp_modules\" class=\"wp-image-205471\" style=\"width:800px;height:undefinedpx\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/modules-5.png 1275w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/modules-5.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/modules-5.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/modules-5.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/modules-5.png 1200w\" sizes=\"(max-width: 1275px) 100vw, 1275px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Module Configuration<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>After the module installation gets completed, the admin needs to navigate to\u00a0<strong>Extensions > Module > Opencart WhatsApp Chatbot\u00a0<\/strong>to configure the WhatsApp Chatbot by clicking on the<strong>\u00a0Edit option<\/strong>. <\/p>\n\n\n\n<p>There the admin will get two sections <strong>General<\/strong> and <strong>Design\/Layout<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" width=\"1277\" height=\"1114\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/general_config-6-1.png\" alt=\"Opencart_WhatsApp_General_config\" class=\"wp-image-205484\" style=\"width:800px;height:undefinedpx\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/general_config-6-1.png 1277w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/general_config-6-1.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/general_config-6-1.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/general_config-6-1.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/general_config-6-1.png 1174w\" sizes=\"(max-width: 1277px) 100vw, 1277px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">General Section:<\/h3>\n\n\n\n<p>Now the Admin will need to configure the below-mentioned options of general section:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Select Store:<\/strong> The Admin can select any of the store from multiple created stores.<\/li>\n\n\n\n<li><strong>Status:<\/strong> Set the status as enable or disable for the module.<\/li>\n\n\n\n<li><strong>Heading Title: <\/strong>The Admin will have to enter heading title for multiple languages. Also, these entered heading titles will be displayed on the top of the chat support window.<\/li>\n\n\n\n<li><strong>Description:<\/strong> Enter a description for multiple languages and the entered description will be displayed on the chat support window.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Design\/Layout Section:<\/h3>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" width=\"1284\" height=\"903\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/Default_config.png\" alt=\"Opencart_WhatsApp_Design_config\" class=\"wp-image-205491\" style=\"width:800px;height:undefinedpx\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/Default_config.png 1284w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/Default_config.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/Default_config.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/Default_config.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/Default_config.png 1200w\" sizes=\"(max-width: 1284px) 100vw, 1284px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now the Admin will need to configure the below-mentioned options of design\/layout section:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Position:<\/strong> The admin can decide the position of WhatsApp chat icon and window by selecting any one of the given positions. The positions given are -Right Top, Right Bottom, Right Middle, Left Top, Left Bottom, Left Middle. <\/li>\n\n\n\n<li><strong>Button Color:<\/strong> Select the color of the Whatsapp icon.<\/li>\n\n\n\n<li><strong>Popup Background Color:<\/strong> The admin can select the Background color for the WhatsApp window.<\/li>\n\n\n\n<li><strong>Heading Color:<\/strong> Select the color of the heading.<\/li>\n\n\n\n<li><strong>Text color:<\/strong> The admin can select the color of the text.<\/li>\n\n\n\n<li><strong>Extension:<\/strong> Here the admin can select the time and member type which will display in the WhatsApp window by clicking on the checkbox.<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Manage WhatsApp Configuration<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>Under the WhatsApp section the admin can manage the following :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Configuration<\/li>\n\n\n\n<li>Support Team<\/li>\n\n\n\n<li>Member Type<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Configuration<\/h3>\n\n\n\n<p> Now, the admin can change the configuration by navigating through the configuration in the WhatsApp section. <\/p>\n\n\n\n<p>Further, from here also the admin can change the configuration settings.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1282\" height=\"1073\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/config2-8-1.png\" alt=\"Opencart_WhatsApp_congif\" class=\"wp-image-205523\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/config2-8-1.png 1282w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/config2-8-1.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/config2-8-1.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/config2-8-1.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/config2-8-1.png 1200w\" sizes=\"(max-width: 1282px) 100vw, 1282px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Support Team<\/h3>\n\n\n\n<p>Here, the admin can either create a new support agent, delete the existing agent or can even edit the multiple chat support agents for the WhatsApp module.  <\/p>\n\n\n\n<p>Also, the admin can filter the support agent on the basis of name, contact number, member type and status of a support agent. <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1280\" height=\"793\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/support_agent-9.png\" alt=\"Opencart_WhatsApp_team\" class=\"wp-image-205542\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/support_agent-9.png 1280w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/support_agent-9.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/support_agent-9.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/support_agent-9.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/support_agent-9.png 1200w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Add WhatsApp Support Agent<\/h3>\n\n\n\n<p>Also, here the admin can create support agents by configuring various options.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" width=\"1282\" height=\"884\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/add_support_agent-10-2.png\" alt=\"Opencart_WhatsApp_add-support-team\" class=\"wp-image-205794\" style=\"width:800px;height:undefinedpx\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/add_support_agent-10-2.png 1282w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/add_support_agent-10-2.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/add_support_agent-10-2.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/add_support_agent-10-2.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/add_support_agent-10-2.png 1200w\" sizes=\"(max-width: 1282px) 100vw, 1282px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Status:<\/strong> Enable or disable the status of a support agent. <br>If enabled the support agent will display on the WhatsApp chat window.<\/li>\n\n\n\n<li><strong>Name:<\/strong> Here the admin can enter the name of the support agent which will be visible on the WhatsApp chat window.<\/li>\n\n\n\n<li><strong>Member Type: <\/strong>Select any of the member types from the created member types.<\/li>\n\n\n\n<li><strong>Image:<\/strong> The admin can select the image to be displayed in the WhatsApp chat window.<\/li>\n\n\n\n<li><strong>Contact Number:<\/strong> Select the country name and also enter the contact number of a support agent.<\/li>\n\n\n\n<li><strong>Select Time:<\/strong> Here the admin will have to select the time at which the support agent will be available for a chat in the WhatsApp window. <br>Also, the given time will display on the WhatsApp chat window.<\/li>\n\n\n\n<li><strong>Message:<\/strong> The admin has to enter the message which will display whenever the customer first scans the QR code.<\/li>\n\n\n\n<li><strong>Sort:<\/strong> Here the admin will enter the sort order according to which support agent will be displayed on the WhatsApp chat window.<br>After entering all these details the admin will have to save the entered details.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Manage Member Type<\/h3>\n\n\n\n<p>Here the admin can add and delete multiple member types.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" width=\"1286\" height=\"589\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/member_type-11.png\" alt=\"member_type\" class=\"wp-image-205705\" style=\"width:800px;height:undefinedpx\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/member_type-11.png 1286w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/member_type-11.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/member_type-11.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/member_type-11.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/member_type-11.png 1200w\" sizes=\"(max-width: 1286px) 100vw, 1286px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Here, the admin can add member type by clicking in the add icon option.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1297\" height=\"590\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/add_member-12-1.png\" alt=\"mamber type\" class=\"wp-image-205795\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/add_member-12-1.png 1297w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/add_member-12-1.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/add_member-12-1.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/add_member-12-1.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/add_member-12-1.png 1200w\" sizes=\"(max-width: 1297px) 100vw, 1297px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Member Type:<\/strong> Here admin will have to add the name of the member, which will be selected at the time of creating a support agent.<br>Then the admin will have to save the entered member type.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">WhatsApp Customer View<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>In Opencart WhatsApp live Chat module, whenever the customer will visit the website, a WhatsApp icon will be shown on the given position to the customer. <\/p>\n\n\n\n<p>Further, by clicking on that icon the WhatsApp window will open where customers can chat with the desired support agent.<\/p>\n\n\n\n<p>Now let us see how the customer view of this module looks like,<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1258\" height=\"702\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/webkul-opencart-whatsapp-live-chat-frontend-13.png\" alt=\"Opencart_WhatsApp_frontend\" class=\"wp-image-205796\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/webkul-opencart-whatsapp-live-chat-frontend-13.png 1258w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/webkul-opencart-whatsapp-live-chat-frontend-13.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/webkul-opencart-whatsapp-live-chat-frontend-13.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/webkul-opencart-whatsapp-live-chat-frontend-13.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/webkul-opencart-whatsapp-live-chat-frontend-13.png 1200w\" sizes=\"(max-width: 1258px) 100vw, 1258px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Here the customer will click on the desired support agent who the customer wants to chat with. For example: when the customer clicks on Peter Doe, the page below will open up in a new window tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/12\/api-whatsapp-com_send_phone-919999555555-text-Hello-20i-20am-20new-20customer-Webkul-resolution-.png\" alt=\"whatsapp-chat\" class=\"wp-image-278848\" style=\"width:800px;height:600px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/12\/api-whatsapp-com_send_phone-919999555555-text-Hello-20i-20am-20new-20customer-Webkul-resolution-.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/12\/api-whatsapp-com_send_phone-919999555555-text-Hello-20i-20am-20new-20customer-Webkul-resolution--300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/12\/api-whatsapp-com_send_phone-919999555555-text-Hello-20i-20am-20new-20customer-Webkul-resolution--250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/12\/api-whatsapp-com_send_phone-919999555555-text-Hello-20i-20am-20new-20customer-Webkul-resolution--768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, clicking on <strong>CONTINUE TO CHAT <\/strong>button will further open the page below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/12\/whatsapp-chat.png\" alt=\"whatsapp-chat-login\" class=\"wp-image-278849\" style=\"width:800px;height:600px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/12\/whatsapp-chat.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/12\/whatsapp-chat-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/12\/whatsapp-chat-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/12\/whatsapp-chat-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The customer can either Download the App or use WhatsApp Web. On clicking <strong>WhatsApp Web<\/strong>, the WhatsApp window to scan QR code will arrive.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" width=\"1055\" height=\"496\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/scan_QR.png\" alt=\"Opencart_WhatsApp_scan_QR\" class=\"wp-image-205813\" style=\"width:800px;height:undefinedpx\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/scan_QR.png 1055w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/scan_QR.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/scan_QR.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/scan_QR.png 768w\" sizes=\"(max-width: 1055px) 100vw, 1055px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now the customer will scan the QR code and will be able to chat with the Support agent.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"720\" height=\"1280\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/webkul-opencart-whatsapp-live-chat-whatsapp-.png\" alt=\"WhatsApp_live_chat\" class=\"wp-image-205815\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/webkul-opencart-whatsapp-live-chat-whatsapp-.png 720w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/webkul-opencart-whatsapp-live-chat-whatsapp-.png 140w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/webkul-opencart-whatsapp-live-chat-whatsapp-.png 169w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/webkul-opencart-whatsapp-live-chat-whatsapp-.png 576w\" sizes=\"(max-width: 720px) 100vw, 720px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>That is all about the <strong>Opencart WhatsApp Live Chat<\/strong> module, for any issues feel free to add a ticket and let us know your views to make the module better&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/webkul.uvdesk.com\/\" target=\"_blank\">https:\/\/webkul.uvdesk.com\/<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Opencart WhatsApp Live Chat allows customers to chat with support agents from the Whatsapp application on their mobile devices. In today&#8217;s world providing live support on Whatsapp is one of the best ways to solve the queries of the end-user instantly. This module allows admin to enable live Chat support on WhatsApp. Customers can ask <a href=\"https:\/\/webkul.com\/blog\/opencart-whatsapp-live-chat\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":279,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2383,305],"tags":[10160,10159,10158,10157],"class_list":["post-205440","post","type-post","status-publish","format-standard","hentry","category-blog","category-opencart","tag-live-chat-extension-for-opencart","tag-live-whatsapp-chat-for-opencart","tag-opencart-whatsapp-chatbot","tag-opencart-whatsapp-live-chat"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>OpenCart WhatsApp Support | WhatsApp Live Chat Extension<\/title>\n<meta name=\"description\" content=\"Opencart WhatsApp Live Chat module allows the admin to enable live chat support between customers and various support agents through WhatsApp.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/opencart-whatsapp-live-chat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OpenCart WhatsApp Support | WhatsApp Live Chat Extension\" \/>\n<meta property=\"og:description\" content=\"Opencart WhatsApp Live Chat module allows the admin to enable live chat support between customers and various support agents through WhatsApp.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/opencart-whatsapp-live-chat\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" 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