{"id":189182,"date":"2019-08-06T06:40:14","date_gmt":"2019-08-06T06:40:14","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=189182"},"modified":"2026-01-13T11:33:22","modified_gmt":"2026-01-13T11:33:22","slug":"prestashop-products-questions-and-answers","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/prestashop-products-questions-and-answers\/","title":{"rendered":"User Guide for PrestaShop Product Questions And Answers"},"content":{"rendered":"\n<p><strong><a href=\"https:\/\/store.webkul.com\/Prestashop-Products-Questions-And-Answers.html\">PrestaShop Product Questions And Answers<\/a>: <\/strong>Displaying questions and answers on the product page helps in influencing the purchase decision of the customers.<\/p>\n\n\n\n<p>Users can easily raise queries regarding the product and get all the answers. Admin can gain the confidence of the users by answering their questions.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Product Questions and Answers Features<\/h3><\/div><div class=\"margin-bottom-50\">\n<ul class=\"wp-block-list\">\n<li>The module is <strong>multi-shop compatible<\/strong>.<\/li>\n\n\n\n<li>Select position i.e. Product footer or Product tab, to display &#8220;Product Question and Answer&#8221; block.<\/li>\n\n\n\n<li>Allow registered customers or everyone to post the questions and answers.<\/li>\n\n\n\n<li>Enable\/Disable the automatic approval of questions and answers.<\/li>\n\n\n\n<li>Allow\/Disallow the customers to vote for a question.<\/li>\n\n\n\n<li>Specify the character limit within which customers can post questions and answers.<\/li>\n\n\n\n<li>Set the minimum words required to post a question.<\/li>\n\n\n\n<li>Display the questions on the basis of &#8220;vote&#8221; or &#8220;date wise&#8221;.<\/li>\n\n\n\n<li>Allow\/Disallow customers to like\/dislike the answers.<\/li>\n\n\n\n<li>Admin can allow\/disallow the customer to report abuse for an answer.<\/li>\n\n\n\n<li>Admin can add the question and answer in multi-language.<\/li>\n\n\n\n<li>Display the answer on the basis of &#8220;likes&#8221; or &#8220;date wise&#8221;.<\/li>\n\n\n\n<li>Enable\/Disable the display of reCAPTCHA to customers while posting questions and answers.<\/li>\n\n\n\n<li>Configure events in which email notifications have to be sent to admin and customers.<\/li>\n\n\n\n<li>Admin can view list of products for which the customers have posted questions and answers.<\/li>\n\n\n\n<li>View list of questions and answers posted for a product. <\/li>\n\n\n\n<li>Admin can also view number of votes given to a particular question.<\/li>\n\n\n\n<li>View number of answers posted for the questions.<\/li>\n\n\n\n<li>Admin can also post the question and answers from the back-end.<\/li>\n\n\n\n<li>Option to enable\/disable questions and answers with a single click.<\/li>\n\n\n\n<li>Edit\/Delete questions and answers.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<p>NOTE: PrestaShop Product Questions And Answers module is compatible with <a href=\"https:\/\/store.webkul.com\/Prestashop-GDPR-Compliance-Data-Protection-EU-Cookie-Law.html\">Webkul&#8217;s GDPR Compliance<\/a> module. <\/p>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Installation<\/h3><\/div><div class=\"margin-bottom-50\">\n<ol class=\"wp-block-list\">\n<li>Firstly, go to the module manager in back office and click on \u2018upload a module\u2019.<\/li>\n\n\n\n<li>After that, drag and drop the module file or select the file from the system.<\/li>\n\n\n\n<li>In this way, the module installation will be successful.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"467\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-101-1200x467.png\" alt=\"image-101\" class=\"wp-image-364860\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-101-1200x467.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-101-300x117.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-101-250x97.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-101-768x299.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-101.png 1277w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-102-1200x597.png\" alt=\"image-102\" class=\"wp-image-364861\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-102-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-102-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-102-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-102-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-102.png 1278w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-103-1200x597.png\" alt=\"image-103\" class=\"wp-image-364862\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-103-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-103-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-103-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-103-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/image-103.png 1278w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Module Configuration<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>After successful installation, a new tab namely &#8220;Product Questions and Answers&#8221; gets add inside the &#8220;Catalog&#8221; section.  From here, the admin can configure the module.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Product <strong>Questions and Answers Configuration<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1237\" height=\"2573\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Configuration-3.png\" alt=\"Configuration-3\" class=\"wp-image-364826\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Configuration-3.png 1237w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Configuration-3-144x300.png 144w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Configuration-3-492x1024.png 492w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Configuration-3-120x249.png 120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Configuration-3-768x1597.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Configuration-3-738x1536.png 738w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Configuration-3-985x2048.png 985w\" sizes=\"(max-width: 1237px) 100vw, 1237px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Display Settings<\/strong><\/p>\n\n\n\n<p>Under this setting, you can select position of Product Question and Answer block on the front end.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"294\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Display-settings-1200x294.png\" alt=\"Display-settings\" class=\"wp-image-364828\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Display-settings-1200x294.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Display-settings-300x73.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Display-settings-250x61.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Display-settings-768x188.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Display-settings.png 1229w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Let&#8217;s take a look at how the questions and answers will display on the front according to the two options and after that we will proceed further with the other settings.<\/p>\n\n\n\n<p><strong>Product Footer:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"755\" height=\"627\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/1-19.png\" alt=\"1-19\" class=\"wp-image-337501\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/1-19.png 755w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/1-19-300x249.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/1-19-250x208.png 250w\" sizes=\"(max-width: 755px) 100vw, 755px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Product Tab:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"724\" height=\"637\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/0-1.png\" alt=\"0-1\" class=\"wp-image-337500\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/0-1.png 724w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/0-1-300x264.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/05\/0-1-250x220.png 250w\" sizes=\"(max-width: 724px) 100vw, 724px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Question Settings<\/strong><\/h4>\n\n\n\n<p>From &#8220;Question Settings&#8221;section, the admin can: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose who can post questions regarding the product.<\/li>\n\n\n\n<li>Decide whether the question needs his approval or not.<\/li>\n\n\n\n<li>Specify minimum words required and maximum characters allowed for posting a question.<\/li>\n\n\n\n<li>Decide the sequence of questions.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"661\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-settings-1200x661.png\" alt=\"Question-settings\" class=\"wp-image-364829\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-settings-1200x661.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-settings-300x165.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-settings-250x138.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-settings-768x423.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Question-settings.png 1237w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>First<\/strong>: If admin has selected &#8220;vote&#8221; in &#8220;Question sequence&#8221; field and &#8220;Ascending Order&#8221; in &#8220;Question sorting&#8221; field then, question with minimum number of votes will display first.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"661\" height=\"1010\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01062228\/2A.jpg\" alt=\"Display questions based on votes\" class=\"wp-image-189999\" style=\"width:661px;height:1010px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01062228\/2A.jpg 661w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01062228\/2A.jpg 163w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01062228\/2A.jpg 196w\" sizes=\"(max-width: 661px) 100vw, 661px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Second<\/strong>: If &#8220;vote&#8221;is selected under &#8220;Question sequence&#8221; field and &#8220;Descending Order&#8221; in &#8220;Question sorting&#8221; field then question with maximum number of votes will display first.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"671\" height=\"1007\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01062929\/3A.jpg\" alt=\"Display questions based on votes\" class=\"wp-image-190004\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01062929\/3A.jpg 671w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01062929\/3A.jpg 166w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01062929\/3A.jpg 200w\" sizes=\"(max-width: 671px) 100vw, 671px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Third<\/strong>: If admin has selected &#8220;Date&#8221; in &#8220;Question sequence&#8221; field and &#8220;Ascending Order&#8221; in &#8220;Question sorting&#8221; field, then, questions in oldest to newest sequence will display. <\/p>\n\n\n\n<p>For example, if a customer X has posted a question on 28th July and a customer Y has posted a question on 30th July. Question which was posted on 28th July will display first.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"653\" height=\"973\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01064410\/4A.jpg\" alt=\"Display questions date wise\" class=\"wp-image-190011\" style=\"width:819px;height:1220px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01064410\/4A.jpg 653w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01064410\/4A.jpg 167w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01064410\/4A.jpg 201w\" sizes=\"(max-width: 653px) 100vw, 653px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Forth<\/strong>: If &#8220;Date&#8221; has been selected in the &#8220;Question sequence&#8221; field and &#8220;Descending Order&#8221; in &#8220;Question sorting&#8221; field.<\/p>\n\n\n\n<p>Then, in that case, the most recent questions will be displayed on the product page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"657\" height=\"1009\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01065943\/5A.jpg\" alt=\"Display Questions date wise\" class=\"wp-image-190019\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01065943\/5A.jpg 657w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01065943\/5A.jpg 162w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01065943\/5A.jpg 195w\" sizes=\"(max-width: 657px) 100vw, 657px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>If admin allows everyone to post the question, then a customer whether he is registered or not can post the question. <\/p>\n\n\n\n<p>When a visitor\/guest clicks on &#8220;Raise your Query&#8221; button, a popup appears on the screen wherein he has to enter his name, email id, and question.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1156\" height=\"546\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/26.jpg\" alt=\"26\" class=\"wp-image-192112\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/26.jpg 1156w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/26.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/26.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/26.jpg 768w\" sizes=\"(max-width: 1156px) 100vw, 1156px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Answer Settings<\/strong><\/h4>\n\n\n\n<p>Under &#8220;Answer Settings&#8221;, admin can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose who can answer the questions<\/li>\n\n\n\n<li>Select whether the answer submitted by a customer needs to be approved by him or not.<\/li>\n\n\n\n<li>Specify maximum character limit for an answer.<\/li>\n\n\n\n<li>Enable\/Disable report abuse option on product page.<\/li>\n\n\n\n<li>Decide the sequence of answers.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"647\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer-settings-1200x647.png\" alt=\"Answer-settings\" class=\"wp-image-364833\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer-settings-1200x647.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer-settings-300x162.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer-settings-250x135.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer-settings-768x414.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Answer-settings.png 1237w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>If  admin has selected &#8220;Likes&#8221; in &#8220;Answer Sequence&#8221; field and &#8220;Ascending Order&#8221; in &#8220;Answer Sorting&#8221; field, then, answer with minimum number of likes will be displayed first.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"625\" height=\"1008\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01093138\/7-1.jpg\" alt=\"Display answer based on likes\" class=\"wp-image-190103\" style=\"width:822px;height:1326px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01093138\/7-1.jpg 625w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01093138\/7-1.jpg 154w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01093138\/7-1.jpg 186w\" sizes=\"(max-width: 625px) 100vw, 625px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>And, if  &#8220;Likes&#8221; is selected in &#8220;Answer Sequence&#8221; field and &#8220;Descending Order&#8221; in &#8220;Answer Sorting&#8221; field, then, in this case, the answer with maximum number of likes will be displayed first.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"619\" height=\"1014\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01095115\/8.jpg\" alt=\"Display answer based on likes\" class=\"wp-image-190111\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01095115\/8.jpg 619w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01095115\/8.jpg 152w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01095115\/8.jpg 183w\" sizes=\"(max-width: 619px) 100vw, 619px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>If admin has selected &#8220;Date&#8221; in &#8220;Answer sequence&#8221; field and &#8220;Ascending Order&#8221; in &#8220;Answer sorting&#8221; field, then, answers will display in oldest to newest sequence. <\/p>\n\n\n\n<p>For instance, if a customer X has submitted an answer on 1st August and a customer Y has submitted an answer on 2nd August.<\/p>\n\n\n\n<p>Then the question which was submitted by Customer X on 1st August will be displayed first.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"624\" height=\"1007\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01100534\/9.jpg\" alt=\"Display answers date wise\" class=\"wp-image-190122\" style=\"width:820px;height:1323px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01100534\/9.jpg 624w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01100534\/9.jpg 154w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01100534\/9.jpg 186w\" sizes=\"(max-width: 624px) 100vw, 624px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>If admin has selected &#8220;Date&#8221; in &#8220;Answer sequence&#8221; field and &#8220;Descending Order&#8221; in &#8220;Answer sorting&#8221; field then, most recent answers will display first.<\/p>\n\n\n\n<p>For example, if a customer Y has posted an answer on 2nd August and a customer X has posted an answer on 1st August. Answer which was submitted on 2nd August will be displayed first.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"624\" height=\"1007\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01101733\/9-1.jpg\" alt=\"Display answers date wise\" class=\"wp-image-190134\" style=\"width:820px;height:1323px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01101733\/9-1.jpg 624w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01101733\/9-1.jpg 154w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01101733\/9-1.jpg 186w\" sizes=\"(max-width: 624px) 100vw, 624px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under &#8220;Questions and Answers&#8221; if the customer finds that the answer inappropriate, then he\/she can report abuse the answer as well.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"946\" height=\"517\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/06103400\/35.jpg\" alt=\"35\" class=\"wp-image-190976\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/06103400\/35.jpg 946w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/06103400\/35.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/06103400\/35.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/06103400\/35.jpg 768w\" sizes=\"(max-width: 946px) 100vw, 946px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>If admin has allowed everyone to answer the questions, then a customer whether it&#8217;s registered or unregistered can post the answer. <\/p>\n\n\n\n<p>When a visitor\/guest clicks on &#8220;Add new answer&#8221;, a popup appears on the screen wherein he has to enter his name, email id, and answer.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1058\" height=\"481\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/27-1.jpg\" alt=\"27-1\" class=\"wp-image-192123\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/27-1.jpg 1058w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/27-1.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/27-1.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/27-1.jpg 768w\" sizes=\"(max-width: 1058px) 100vw, 1058px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>reCAPTCHA Settings<\/strong><\/h4>\n\n\n\n<p>Admin can also enable\/disable the display of reCAPTCHA to the customers while posting questions and answers.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"438\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/recaptcha-settings-1200x438.png\" alt=\"recaptcha-settings\" class=\"wp-image-364838\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/recaptcha-settings-1200x438.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/recaptcha-settings-300x110.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/recaptcha-settings-250x91.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/recaptcha-settings-768x281.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/recaptcha-settings.png 1221w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>How to Create reCAPTCHA Credentials<\/strong><\/p>\n\n\n\n<p>To get the Credentials of reCaptcha,&nbsp;Admin will have to&nbsp;create\/signup to their accounts from the link:&nbsp;<a href=\"https:\/\/www.google.com\/recaptcha\">https:\/\/www.google.com\/recaptcha&nbsp;<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"598\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/1-7-1200x598.png\" alt=\"Create ReCAPTCHA credentials\" class=\"wp-image-340873\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/1-7-1200x598.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/1-7-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/1-7-250x125.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/1-7-768x383.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/1-7.png 1281w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Admin needs to either create a new account or login to its existing account to move ahead.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1280\" height=\"639\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/09\/2-7.png\" alt=\"recaptcha\" class=\"wp-image-199434\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/09\/2-7.png 1280w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/09\/2-7.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/09\/2-7.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/09\/2-7.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/09\/2-7.png 1200w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once logged in, admin needs to follow the below steps and fill necessary information to get the reCAPTCHA credentials.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"509\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/2-10-1200x509.png\" alt=\"Create ReCAPTCHA credentials\" class=\"wp-image-340875\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/2-10-1200x509.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/2-10-300x127.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/2-10-250x106.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/2-10-768x326.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/2-10.png 1230w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"595\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/3-6-1200x595.png\" alt=\"ReCAPTCHA credentials\" class=\"wp-image-340876\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/3-6-1200x595.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/3-6-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/3-6-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/3-6-768x381.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/3-6.png 1278w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once all the details are filled in, the credentials for reCAPTCHA will be generated.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1122\" height=\"575\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/recaptcha-credentials.png\" alt=\"recaptcha-credentials\" class=\"wp-image-364909\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/recaptcha-credentials.png 1122w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/recaptcha-credentials-300x154.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/recaptcha-credentials-250x128.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/recaptcha-credentials-768x394.png 768w\" sizes=\"(max-width: 1122px) 100vw, 1122px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Front End View<\/strong><\/p>\n\n\n\n<p>If admin have enable reCAPTCHA for questions and answers, then it will display to a customer while posting the questions and answers.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"955\" height=\"658\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/06111441\/HUMMINGBIRD-PRINTED-T-SHIRT-4.jpg\" alt=\"HUMMINGBIRD-PRINTED-T-SHIRT-4\" class=\"wp-image-190986\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/06111441\/HUMMINGBIRD-PRINTED-T-SHIRT-4.jpg 955w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/06111441\/HUMMINGBIRD-PRINTED-T-SHIRT-4.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/06111441\/HUMMINGBIRD-PRINTED-T-SHIRT-4.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/06111441\/HUMMINGBIRD-PRINTED-T-SHIRT-4.jpg 768w\" sizes=\"(max-width: 955px) 100vw, 955px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"969\" height=\"424\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/06111800\/HUMMINGBIRD-PRINTED-T-SHIRT-5.jpg\" alt=\"HUMMINGBIRD-PRINTED-T-SHIRT-5\" class=\"wp-image-190990\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/06111800\/HUMMINGBIRD-PRINTED-T-SHIRT-5.jpg 969w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/06111800\/HUMMINGBIRD-PRINTED-T-SHIRT-5.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/06111800\/HUMMINGBIRD-PRINTED-T-SHIRT-5.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/06111800\/HUMMINGBIRD-PRINTED-T-SHIRT-5.jpg 768w\" sizes=\"(max-width: 969px) 100vw, 969px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Mail<\/strong><\/h4>\n\n\n\n<p>Admin can configure the email notifications to be sent to the customers on certain events. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"480\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Mail-settings-1200x480.png\" alt=\"Mail-settings\" class=\"wp-image-364845\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Mail-settings-1200x480.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Mail-settings-300x120.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Mail-settings-250x100.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Mail-settings-768x307.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Mail-settings.png 1220w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Front End Workflow <\/h3><\/div><div class=\"margin-bottom-50\">\n<p>When a customer clicks on &#8220;Have a Question?&#8221; link, the page scrolls down where he can view &#8220;ASK QUESTION&#8221; button. A customer can post a question by clicking on this button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"779\" height=\"1014\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114151\/12.jpg\" alt=\"post a question\" class=\"wp-image-190193\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114151\/12.jpg 779w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114151\/12.jpg 191w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114151\/12.jpg 230w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114151\/12.jpg 768w\" sizes=\"(max-width: 779px) 100vw, 779px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>It is necessary for the user to login to his account in order to post a question. If he does not login  and tries to post a question, then a popup will appear on the screen as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1134\" height=\"613\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114758\/13.jpg\" alt=\"login required to post a question\" class=\"wp-image-190194\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114758\/13.jpg 1134w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114758\/13.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114758\/13.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01114758\/13.jpg 768w\" sizes=\"(max-width: 1134px) 100vw, 1134px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1027\" height=\"406\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01124708\/14.jpg\" alt=\"post a question\" class=\"wp-image-190217\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01124708\/14.jpg 1027w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01124708\/14.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01124708\/14.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01124708\/14.jpg 768w\" sizes=\"(max-width: 1027px) 100vw, 1027px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The moment the customer has submitted a question, a popup appears on the screen as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1158\" height=\"554\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/24.jpg\" alt=\"24\" class=\"wp-image-192103\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/24.jpg 1158w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/24.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/24.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/24.jpg 768w\" sizes=\"(max-width: 1158px) 100vw, 1158px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"801\" height=\"1012\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01125531\/15.jpg\" alt=\"answer the question\" class=\"wp-image-190219\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01125531\/15.jpg 801w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01125531\/15.jpg 197w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01125531\/15.jpg 237w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01125531\/15.jpg 768w\" sizes=\"(max-width: 801px) 100vw, 801px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When a customer posts a question, an email notification is sent to both admin and customer regarding the same.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"664\" height=\"977\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01130258\/16.jpg\" alt=\"post an answer\" class=\"wp-image-190221\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01130258\/16.jpg 664w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01130258\/16.jpg 169w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01130258\/16.jpg 204w\" sizes=\"(max-width: 664px) 100vw, 664px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Moreover, the admin and customers gets an email notification when an answer get posted.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"753\" height=\"982\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01131114\/17.jpg\" alt=\"like or dislike answer\" class=\"wp-image-190224\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01131114\/17.jpg 753w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01131114\/17.jpg 191w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01131114\/17.jpg 230w\" sizes=\"(max-width: 753px) 100vw, 753px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Besides, a customer has the ability to view the questions &amp; answers posted by admin and customer who has purchased the product before.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"565\" height=\"1019\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/25.jpg\" alt=\"25\" class=\"wp-image-192108\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/25.jpg 565w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/25.jpg 138w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/25.jpg 166w\" sizes=\"(max-width: 565px) 100vw, 565px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"486\" height=\"1007\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/22.jpg\" alt=\"22\" class=\"wp-image-192080\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/22.jpg 486w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/22.jpg 120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/22.jpg 145w\" sizes=\"(max-width: 486px) 100vw, 486px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>A customer can view five questions on the product page. For viewing other posted questions a customer has to click on &#8220;see all questions&#8221; link. <\/p>\n\n\n\n<p>By clicking on &#8220;see all questions&#8221;, a customer will redirect to &#8220;Questions and Answers&#8221; page where he can perform all the functions related to questions and answers.<\/p>\n\n\n\n<p>If there are more than 10 questions posted for product, then in such a case, a customer can view those questions by clicking on &#8220;Load More Questions&#8221; link.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1172\" height=\"1997\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/23.jpg\" alt=\"23\" class=\"wp-image-192097\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/23.jpg 1172w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/23.jpg 146w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/23.jpg 176w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/23.jpg 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/23.jpg 601w\" sizes=\"(max-width: 1172px) 100vw, 1172px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">View Product Questions and Answers &#8211; Admin&#8217;s End<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>In the back office, under &#8220;Questions &amp; Answers&#8221; tab, the admin can see the complete list of questions posted by the customer for the products.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/03\/Questions-and-Answers-a_%C2%A2-Demo-Shop-1200x465.webp\" alt=\"Listing of Product Question and answer\" class=\"wp-image-428230\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On clicking &#8220;Add Questions&#8221; button (on the top right), a popup shows up on the screen where he can select the product for which he wants to post a question.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/03\/Questions-and-Answers-a_%C2%A2-Demo-Shop-1-1200x489.webp\" alt=\"Add question\" class=\"wp-image-428232\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/03\/Questions-and-Answers-%E2%80%A2-Demo-Shop-3-1200x512.webp\" alt=\"New question added\" class=\"wp-image-428239\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>By clicking on the &#8220;View&#8221; button, admin can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>See questions posted for a product.<\/li>\n\n\n\n<li>Enable\/Disable the questions<\/li>\n\n\n\n<li>See number of votes given to a particular question.<\/li>\n\n\n\n<li>Edit\/Delete the question<\/li>\n\n\n\n<li>See details of the customers who have posted the question.<\/li>\n\n\n\n<li>Post a question for the product.<\/li>\n\n\n\n<li>See number of answers given for a particular question.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1089\" height=\"905\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/product-questions.webp\" alt=\"questions and answers\" class=\"wp-image-521469\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/product-questions.webp 1089w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/product-questions-300x249.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/product-questions-250x208.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/product-questions-768x638.webp 768w\" sizes=\"(max-width: 1089px) 100vw, 1089px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The admin can filter the questions by their status i.e. active or inactive.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1069\" height=\"558\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/filter-questions.webp\" alt=\"filter questions\" class=\"wp-image-521470\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/filter-questions.webp 1069w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/filter-questions-300x157.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/filter-questions-250x130.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/filter-questions-768x401.webp 768w\" sizes=\"(max-width: 1069px) 100vw, 1069px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Admin can also view the list of answers given by customers for the product.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/03\/Questions-and-Answers-%E2%80%A2-Demo-Shop-4-1200x474.webp\" alt=\"List of answer added on \" class=\"wp-image-428241\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/03\/Questions-and-Answers-%E2%80%A2-Demo-Shop-5-1200x469.webp\" alt=\"Add answer of the question\" class=\"wp-image-428242\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under &#8220;Answers&#8221;, admin can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add an answer for the question.<\/li>\n\n\n\n<li>View the number of likes\/dislikes and report abuse from a customer.<\/li>\n\n\n\n<li>Edit\/Delete the answer.<\/li>\n\n\n\n<li>Enable\/Disable the answer.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Support<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>For any kind of technical assistance or query, please raise a ticket at&nbsp;<a href=\"http:\/\/webkul.uvdesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/webkul.uvdesk.com<\/a>&nbsp;or send us a mail at&nbsp;<strong>support@webkul.com<\/strong><\/p>\n\n\n\n<p>Also, please explore our&nbsp;<a href=\"https:\/\/webkul.com\/prestashop-development\/\">PrestaShop development services<\/a>&nbsp;and vast range of quality&nbsp;<a href=\"https:\/\/store.webkul.com\/PrestaShop-Extensions.html\">PrestaShop addons<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>PrestaShop Product Questions And Answers: Displaying questions and answers on the product page helps in influencing the purchase decision of the customers. Users can easily raise queries regarding the product and get all the answers. Admin can gain the confidence of the users by answering their questions. NOTE: PrestaShop Product Questions And Answers module is <a href=\"https:\/\/webkul.com\/blog\/prestashop-products-questions-and-answers\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[9498,9497,9499,9496,9500],"class_list":["post-189182","post","type-post","status-publish","format-standard","hentry","category-prestashop","tag-ask-about-product","tag-ask-queries","tag-q-and-a","tag-questions-and-answers","tag-upvote-question"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>User Guide for PrestaShop Product Questions And Answers<\/title>\n<meta name=\"description\" content=\"PrestaShop Product Questions And Answers allows the users to post the desired questions and answers regarding a product from your store.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/prestashop-products-questions-and-answers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"User Guide for PrestaShop Product Questions And Answers\" \/>\n<meta property=\"og:description\" content=\"PrestaShop Product Questions And Answers allows the users to post the desired questions and answers regarding a product from your store.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/prestashop-products-questions-and-answers\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-08-06T06:40:14+00:00\" \/>\n<meta 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