{"id":17658,"date":"2014-12-29T13:00:59","date_gmt":"2014-12-29T13:00:59","guid":{"rendered":"http:\/\/webkul.com\/blog\/?p=17658"},"modified":"2025-02-25T08:22:35","modified_gmt":"2025-02-25T08:22:35","slug":"opencart-product-return-rma-2","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/opencart-product-return-rma-2\/","title":{"rendered":"Opencart Version2 Product Return RMA"},"content":{"rendered":"<p><a href=\"https:\/\/store.webkul.com\/opencart-rma.html\" target=\"_blank\" rel=\"noopener\">OpenCart Product Return RMA<\/a> module enables the customer with product return. This module allows you to organize a system for customers to request a return without any effort.<\/p>\n<p>Even, with the help of this module, the customer can return the products within the admin-specified time limit.<\/p>\n<p>Moreover, wanna know more about how <b>Product Return Merchandise Authorization<\/b> works? Check out the case study &#8211; <span style=\"color: #0000ff;\"><a class=\"btn btn-success\" style=\"font-family: 'Open Sans', sans-serif; text-transform: capitalize; margin-top: 2px; text-decoration: none !important;\" href=\"http:\/\/webkul.com\/wp-content\/themes\/webkul\/inc\/Product-Return-Merchandise-Authorization-Use-Case.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">RMA Case Study<\/a><\/span><br \/>\n<strong>Opencart Product Return RMA<\/strong> is also available as <a href=\"http:\/\/webkul.com\/blog\/opencart-marketplace-rma-system\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Marketplace RMA<\/strong><\/a>.<\/p>\n<p>Check the overview of the plugin in the video mentioned-below &#8211;<\/p>\n<div class=\"wp-block-wk-block-youtube-video wk-block--yt-video wk-block-yt-classic components-placeholder\">\n<div class=\"wk-block--yt-video-frame\">\n<div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"If7IAcy5aaM\">\n<div class=\"components-placeholder__instructions\">If7IAcy5aaM<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><span style=\"color: #008000;\">Opencart Product Return RMA Features<\/span><\/h3>\n<\/div>\n<div class=\"panel-body\">\n<ul>\n<li>Fully Admin handled module.<\/li>\n<li>Guest Customers can generate Return too.<\/li>\n<li>Buyer and Admin can communicate at Store end.<\/li>\n<li>Store credit <span class=\"hljs-operator\">and<\/span> store voucher <span class=\"hljs-keyword\">for<\/span> returns.<\/li>\n<li>Return History with Filters and Pagination.<\/li>\n<li>Admin can generate returns on behalf of customers.<\/li>\n<li>Return Policy Page.<\/li>\n<li>Dynamic order selection with various option.<\/li>\n<li>The customer can upload Return images.<\/li>\n<li>Print Return details and shipping label easily.<\/li>\n<li>Admin can set Order status for Return.<\/li>\n<li>Admin can manage Return status as well as Reasons.<\/li>\n<li>Using Return Quantity, Admin will return Return quantity to their store.<\/li>\n<li>Admin can add product with return option or not.<\/li>\n<li>Admin can define which type of return apply (Refund, Replace, Repair).<\/li>\n<li>Store owner can define which reason can be accepted on particular product.<\/li>\n<li>Returns details are displayed on the product page as per configuration.<\/li>\n<li>Product Pick-up address (Customer can select the address for product pickup while creating return).<\/li>\n<li>Select return type (Refund, Replace, Repair) while creating return.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"panel panel-success\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-cog\"><\/i><span style=\"color: #008000;\">Installation<\/span><\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>Now, the installation of the Opencart module is very simple. You just need to move the <strong>admin<\/strong> and <strong>catalog<\/strong> folders into the\u00a0Opencart root folder.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Install-mod.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Install-mod.png\" alt=\"Opencart Marketplace Multi Vendor Module\" loading=\"lazy\" \/><\/a><\/p>\n<p>Forthwith, navigate to <strong>Extensions&gt;Extension Installer<\/strong>. Click the\u00a0<strong>Upload<\/strong>\u00a0button and browse the\u00a0<strong>XML file<\/strong>, this file is in the\u00a0<strong>ocmod<\/strong> folder. Please select the correct ocmod folder according to the Opencart version installed on your system.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/oc-installer1.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/oc-installer1.png\" alt=\"oc installer\" width=\"1333\" height=\"703\" loading=\"lazy\" \/><\/a><\/p>\n<p>Afterward uploading the file navigate to <strong>Extensions<\/strong>&gt;<strong>Modification<\/strong> and click on <strong>Refresh <\/strong>button<strong>.<\/strong><\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/modification12.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/modification13.png\" alt=\"Opencart Product Return RMA\" loading=\"lazy\" \/><\/a><\/p>\n<p>Thereafter that, in the Admin panel go to <strong>System<\/strong>-&gt;<strong>Users<\/strong>-&gt;<strong>User Groups<\/strong> and edit \u2018<strong>Administrator<\/strong>\u2019, and choose to <strong>select all<\/strong> for both\u00a0<strong>Access<\/strong> and <strong>Modify<\/strong> <strong>Permission<\/strong> and save it.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/usergroup2.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/usergroup3.png\" alt=\"Opencart Marketplace Multi vendor Module\" loading=\"lazy\" \/><\/a><\/p>\n<p>After that under <strong>Extension<\/strong> &gt; <strong>Module<\/strong>\u00a0install the <strong>Return System<\/strong> module as shown below in the snapshot.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Install-Extension.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Install-Extension.png\" alt=\"Opencart Product Return RMA\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\"><span style=\"color: #339966;\">Admin Configuration<\/span><\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>Subsequently<strong> installing<\/strong> the extension the admin will have the <strong>Mange<\/strong> <strong>Returns<\/strong> menu option along with the <strong>Module Configuration<\/strong> option and\u00a0 3<strong>\u00a0sub-menu<\/strong> options &#8211;<\/p>\n<ul>\n<li><strong>Module Configuration<\/strong><\/li>\n<li><strong>Manage Return Status<\/strong><\/li>\n<li><strong>Manage Return Reason<\/strong><\/li>\n<li><strong>Mapped Product<\/strong><\/li>\n<li><strong>Manage Returns<\/strong><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209482\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/returns.png\" alt=\"return system\" width=\"1274\" height=\"567\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/returns.png 1274w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/returns-300x134.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/returns-1200x534.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/returns-250x111.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/returns-768x342.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/returns-604x270.png 604w\" sizes=\"(max-width: 1274px) 100vw, 1274px\" loading=\"lazy\" \/><\/p>\n<p>Now, to configure the module the admin will navigate to <strong>Returns<\/strong>&gt;<strong>Module Configuration<\/strong>.<strong>\u00a0<\/strong>Here<strong>, <\/strong>the admin will configure the module.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-422291 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencart_product_return_configuration.png\" alt=\"opencart_product_return_configuration\" width=\"1120\" height=\"1259\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencart_product_return_configuration.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencart_product_return_configuration-267x300.png 267w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencart_product_return_configuration-911x1024.png 911w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencart_product_return_configuration-222x249.png 222w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencart_product_return_configuration-768x863.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>Now, here the admin will set the <strong>configuration<\/strong> for the module &#8211;<\/p>\n<ul>\n<li><strong>Return Status<br \/>\n<\/strong>Now, set the module status as Enabled or Disabled as required.<\/li>\n<li><strong>Stores<\/strong> &#8211; Select the store where the configuration should be applicable to.<\/li>\n<li><strong>Add Return Time<br \/>\n<\/strong>Then admin can enter the return time limit for the customers. The customer will be able to generate the return for any order within the set time limit added by the admin. Use the number <strong>0<\/strong> or leave the field <strong>blank<\/strong> for an <strong>unlimited<\/strong> time limit for the return.<\/li>\n<li><strong>Order Status for Return<br \/>\n<\/strong>The customers can place the return for only those status of orders that are selected here.<\/li>\n<li><strong>Return Order Upload Image Limit<\/strong> &#8211; Set the limit for the return order upload image.<\/li>\n<li><strong>Allowed Image Extension<br \/>\n<\/strong>Enter the Image extensions separated by a comma that can be used by the customers for uploading an image.<\/li>\n<li><strong>Allowed File\/Image Size<br \/>\n<\/strong>The size entered here will be allowed for the customers while uploading a File\/Image.<\/li>\n<li><strong>Return Policy<br \/>\n<\/strong>Here the admin can select the policies from the information that will be displayed to the customer at the time of Add Return.<\/li>\n<li><strong>Voucher Theme<\/strong> &#8211;\u00a0 Select the voucher theme to add the content as required.<\/li>\n<li><strong>Return Address<br \/>\n<\/strong>The address entered here is visible on the Return Shipping label. This will be your return address for the product.<\/li>\n<\/ul>\n<p>Lastly, click to <strong>Save<\/strong> button in the top <strong>right-hand corner<\/strong>\u00a0to save the configuration.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><span style=\"color: #339966;\">Manage Return(s)<\/span><\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>Under this section, the admin can <strong>manage<\/strong>, <strong>filter<\/strong>,<strong> delete<\/strong> and <strong>view<\/strong> the <strong>returns<\/strong> very easily. The admin can also add new return on behalf of the customer. To manage a return the admin will tap the <b>Edit\u00a0<\/b>button.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209487\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return.png\" alt=\"manage return\" width=\"1273\" height=\"667\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return.png 1273w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-300x157.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-1200x629.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-250x131.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-768x402.png 768w\" sizes=\"(max-width: 1273px) 100vw, 1273px\" loading=\"lazy\" \/><\/p>\n<p>After clicking on the <b>Edit\u00a0<\/b>button, the <strong>Return Details<\/strong> will be visible as shown below in the snapshot.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209497\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-3.png\" alt=\"manage return\" width=\"1280\" height=\"449\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-3.png 1280w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-3-300x105.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-3-1200x421.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-3-250x88.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-3-768x269.png 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" loading=\"lazy\" \/><\/p>\n<p>Tapping the <strong>Print Invoice<\/strong> button will display as shown below.<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Return-Print-Invoice.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Return-Print-Invoice.png\" alt=\"Opencart Product Return RMA\" loading=\"lazy\" \/><\/a><\/p>\n<p><span style=\"color: #ff0000;\"><strong>**Note:<\/strong><\/span><\/p>\n<ul>\n<li>Using <strong>Return Quantity<\/strong>, the admin will return the quantity(<strong>return product<\/strong>) to their store.<\/li>\n<\/ul>\n<p>The admin can <strong>see all details related to return<\/strong> which includes &#8211;<\/p>\n<p><strong>Products<\/strong>:<\/p>\n<p>Under this section, the admin will find the product name with the return quantity and reason.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209502\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-1-1.png\" alt=\"manage return\" width=\"1282\" height=\"448\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-1-1.png 1282w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-1-1-300x105.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-1-1-1200x419.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-1-1-250x87.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-1-1-768x268.png 768w\" sizes=\"(max-width: 1282px) 100vw, 1282px\" loading=\"lazy\" \/><\/p>\n<h3><strong>Pick Up Address:\u00a0<\/strong><\/h3>\n<p>The admin can view the pick-up address added by the customer to pick the product from the mentioned address.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209516\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-7.png\" alt=\"manage return\" width=\"1285\" height=\"410\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-7.png 1285w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-7-300x96.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-7-1200x383.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-7-250x80.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-7-768x245.png 768w\" sizes=\"(max-width: 1285px) 100vw, 1285px\" loading=\"lazy\" \/><\/p>\n<h3><strong>Conversation<\/strong>:<\/h3>\n<p>Now in this section, the admin can find all the message conversations related to this return. The admin can make a reply to the selected return order, upload images along with the message, and can also change the return status.<\/p>\n<p>Here, the admin can also select the return status for the requested return by the customer. The admin can also send the customers messages along with images of the product.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209504\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-3-1.png\" alt=\"manage return\" width=\"1281\" height=\"879\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-3-1.png 1281w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-3-1-300x206.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-3-1-1200x823.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-3-1-250x172.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-3-1-768x527.png 768w\" sizes=\"(max-width: 1281px) 100vw, 1281px\" loading=\"lazy\" \/><\/p>\n<p><strong>Return Images<\/strong>:<\/p>\n<p>Here, the admin will find all the images uploaded by the customer related to the return.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209512\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-4.png\" alt=\"manage return\" width=\"1283\" height=\"402\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-4.png 1283w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-4-300x94.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-4-1200x376.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-4-250x78.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-4-768x241.png 768w\" sizes=\"(max-width: 1283px) 100vw, 1283px\" loading=\"lazy\" \/><\/p>\n<p><strong>Shipping Label<\/strong>:<\/p>\n<p>The admin can upload the Shipping Label. Using this label, there is no need to give shipping charge during product return or order return.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209513\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-5.png\" alt=\"manage return\" width=\"1281\" height=\"638\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-5.png 1281w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-5-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-5-1200x598.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-5-250x125.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-5-768x383.png 768w\" sizes=\"(max-width: 1281px) 100vw, 1281px\" loading=\"lazy\" \/><\/p>\n<p><strong>Store Payment<\/strong>:<\/p>\n<p>Moreover in this section, the admin can provide the customer with the store credit(can be used up at the time of making a purchase) or can provide him with the voucher(can be used up at the time of making a purchase).<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209514\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-6.png\" alt=\"manage return\" width=\"1277\" height=\"609\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-6.png 1277w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-6-300x143.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-6-1200x572.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-6-250x119.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Manage-Return-6-768x366.png 768w\" sizes=\"(max-width: 1277px) 100vw, 1277px\" loading=\"lazy\" \/><\/p>\n<p>For example, if the customer has opted for the return then in this case the admin for the respective return request can see &#8211; Add Store credit and Add Voucher option under the Store Payment tab.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-422985\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid16store-screenshots.png\" alt=\"opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid16store-screenshots\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid16store-screenshots.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid16store-screenshots-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid16store-screenshots-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid16store-screenshots-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>After tapping the add voucher option, the return amount gift voucher will be emailed to the customer and a success message for the same is displayed to the admin.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-422986\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid16store-screenshots-1.png\" alt=\"opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid16store-screenshots-1\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid16store-screenshots-1.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid16store-screenshots-1-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid16store-screenshots-1-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid16store-screenshots-1-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>The customer received the voucher gift card for the respective amount on their registered email address.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-422987\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/mail.google.com_mail_u_1_store-screenshots.png\" alt=\"mail.google.com_mail_u_1_store-screenshots\" width=\"1120\" height=\"665\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/mail.google.com_mail_u_1_store-screenshots.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/mail.google.com_mail_u_1_store-screenshots-300x178.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/mail.google.com_mail_u_1_store-screenshots-250x148.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/mail.google.com_mail_u_1_store-screenshots-768x456.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>In case the admin provides store credits then after providing the credits the admin can see a success message for the same.\u00a0 <img decoding=\"async\" class=\"alignnone size-full wp-image-422989\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid17store-screenshots.png\" alt=\"opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid17store-screenshots\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid17store-screenshots.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid17store-screenshots-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid17store-screenshots-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_admin_index.php_routecatalog_wk_rma_admin_getFormuser_tokenBJTuQUMhfEAyUUXJ8fZ1GlNWmHUvktZIid17store-screenshots-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>Apart from that, the customer can see the details of the same in their account panel transaction section.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-422990\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_index.php_routeaccount_transactionstore-screenshots.png\" alt=\"opencartdemo.webkul.in_price-alert-103-80-65-178-demo_index.php_routeaccount_transactionstore-screenshots\" width=\"1042\" height=\"698\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_index.php_routeaccount_transactionstore-screenshots.png 1042w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_index.php_routeaccount_transactionstore-screenshots-300x201.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_index.php_routeaccount_transactionstore-screenshots-250x167.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/opencartdemo.webkul.in_price-alert-103-80-65-178-demo_index.php_routeaccount_transactionstore-screenshots-768x514.png 768w\" sizes=\"(max-width: 1042px) 100vw, 1042px\" loading=\"lazy\" \/><\/p>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Admin Can generate RMA For The Customers<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>Admin can generate Returns on behalf of customers, by clicking on <strong>Add Return For Customer.<\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209519\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Add-Return.png\" alt=\"add return\" width=\"1274\" height=\"566\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Add-Return.png 1274w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Add-Return-300x133.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Add-Return-1200x533.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Add-Return-250x111.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Add-Return-768x341.png 768w\" sizes=\"(max-width: 1274px) 100vw, 1274px\" loading=\"lazy\" \/><\/p>\n<p>Furthermore, a pop-up will appear in which the admin needs to enter the name of the Customer for whom return needs to be generated.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/Return-System.png\"><img decoding=\"async\" class=\"aligncenter wp-image-109155\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/Return-System.png\" alt=\"generate returns for customer\" width=\"800\" height=\"188\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/Return-System.png 601w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/Return-System-250x59.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/Return-System-300x70.png 300w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/a><\/p>\n<p>Afterward entering the name of the customer admin would be redirected towards <strong>New Return Information<\/strong> Page.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209591\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/New-Return-Information.png\" alt=\"return info\" width=\"1283\" height=\"775\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/New-Return-Information.png 1283w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/New-Return-Information-300x181.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/New-Return-Information-1200x725.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/New-Return-Information-250x151.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/New-Return-Information-768x464.png 768w\" sizes=\"(max-width: 1283px) 100vw, 1283px\" loading=\"lazy\" \/><\/p>\n<ul>\n<li><strong>Order-<\/strong> The ID of the product order for which return is generated.<\/li>\n<li><strong>Pick-up Address-<\/strong> Afterward, the address from where the product is going to be picked up.<\/li>\n<li><strong>Item Ordered- <\/strong>Then the name of the product for which the return is generated. Here, the admin gets the Product Name, Model number, and Quantity ordered.Admin needs to choose the reason for return and the quantity to return.<\/li>\n<li><strong>Image(s) of product-<\/strong> Now, the admin can even attach the images of the product for which a return is generated.<\/li>\n<li><strong>Additional Information-<\/strong> Then, the admin can enter any note with regard to the return.<\/li>\n<li><strong>Please add consignment no. if you are returning product(s)-<\/strong> The number of the consignment for which the return is being generated.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-arrow-right\"><\/i><span style=\"color: #339966;\">Manage Return Status<\/span><\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>The admin can manage the return status by clicking the <strong>Add<\/strong> button as shown below in the snapshot. The admin can also alter\/edit any of the previously created return statuses.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209595\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Status.png\" alt=\"return status\" width=\"1278\" height=\"778\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Status.png 1278w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Status-300x183.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Status-1200x731.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Status-250x152.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Status-768x468.png 768w\" sizes=\"(max-width: 1278px) 100vw, 1278px\" loading=\"lazy\" \/><\/p>\n<p>After clicking on <strong>Edit<\/strong> option below page will be open wherein the admin can change the name of the return status, color, and enable or disable the return status as shown below in the snapshot.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209603\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/New-Status.png\" alt=\"return status\" width=\"1284\" height=\"441\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/New-Status.png 1284w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/New-Status-300x103.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/New-Status-1200x412.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/New-Status-250x86.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/New-Status-768x264.png 768w\" sizes=\"(max-width: 1284px) 100vw, 1284px\" loading=\"lazy\" \/><\/p>\n<p>Additionally, after clicking the option to &#8220;<strong>Set\u00a0Default Status of New Return<\/strong>&#8220;, you can assign any of the three statuses &#8211; <strong>Default<\/strong>, <strong>Solve\u00a0<\/strong>and <strong>Cancel<\/strong> for the respective return statuses as per the requirement.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209609\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Status-1.png\" alt=\"return status\" width=\"1281\" height=\"762\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Status-1.png 1281w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Status-1-300x178.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Status-1-1200x714.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Status-1-250x149.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Status-1-768x457.png 768w\" sizes=\"(max-width: 1281px) 100vw, 1281px\" loading=\"lazy\" \/><\/p>\n<p>Furthermore, there are three statuses for the return &#8211; <strong>Default<\/strong>, <strong>Solve<\/strong>, and <strong>Cancel<\/strong>. Now, the admin can assign accordingly these three statuses to the respective return statuses that have been created by the admin.<\/p>\n<p>Moreover, in the above example, the admin has set the <strong>Default<\/strong> status for the <strong>Pending<\/strong> Return Status, <strong>Cancel<\/strong> status for the <strong>Return Cancelled <\/strong>and likewise<strong>. <\/strong><\/p>\n<p>Now, whenever a return request is generated by the customer, the default status for the return will be set as <strong>Pending,<\/strong> and similarly when the Return is <strong>canceled<\/strong> the default status for the return will be set as <strong>Return Canceled.<\/strong><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-arrow-right\"><\/i><span style=\"color: #339966;\">Manage Return Reason<\/span><\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>Moreover, there are several reasons which will be used by the customer at the time of the Return generation. The admin can Add, Update and Delete the Return Reasons as required.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209611\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Reason.png\" alt=\"return reason\" width=\"1282\" height=\"770\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Reason.png 1282w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Reason-300x180.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Reason-1200x721.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Reason-250x150.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Return-Reason-768x461.png 768w\" sizes=\"(max-width: 1282px) 100vw, 1282px\" loading=\"lazy\" \/><\/p>\n<p>Afterward clicking on <strong>Add<\/strong> option, below page will open where the admin can add a new reason.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209629\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Save-Reason.png\" alt=\"save reason\" width=\"1284\" height=\"395\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Save-Reason.png 1284w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Save-Reason-300x92.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Save-Reason-1200x369.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Save-Reason-250x77.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Save-Reason-768x236.png 768w\" sizes=\"(max-width: 1284px) 100vw, 1284px\" loading=\"lazy\" \/><\/p>\n<p>Subsequently clicking on <strong>Edit<\/strong> option below page will open. Where the admin can edit the reason and can save it or can enable\/disable the reason.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209626\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Edit-Reason.png\" alt=\"edit reason\" width=\"1282\" height=\"404\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Edit-Reason.png 1282w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Edit-Reason-300x95.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Edit-Reason-1200x378.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Edit-Reason-250x79.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Edit-Reason-768x242.png 768w\" sizes=\"(max-width: 1282px) 100vw, 1282px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\"><span style=\"color: #339966;\">Mapped Product<\/span><\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>Even the admin can map the products for which he has enabled the return option. There are two ways to enable the return option for a product.<\/p>\n<ul>\n<li>Mapped Product Return<\/li>\n<li>Return System under the Product<\/li>\n<\/ul>\n<h3><strong>Return Mapped Product\u00a0<\/strong><\/h3>\n<p>Moreover, the admin can directly add the products to whom he wants to enable the return feature along with the return type and return reason information.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209643\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Returns-Mapped-Product.png\" alt=\"return mapped product\" width=\"1284\" height=\"720\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Returns-Mapped-Product.png 1284w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Returns-Mapped-Product-300x168.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Returns-Mapped-Product-1200x673.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Returns-Mapped-Product-250x140.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Returns-Mapped-Product-768x431.png 768w\" sizes=\"(max-width: 1284px) 100vw, 1284px\" loading=\"lazy\" \/><\/p>\n<p>Furthermore, when the admin clicks on the Add option he can view the option to enable the return option for the selected products.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209648\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Add-Mapped-Product.png\" alt=\"add mapped product\" width=\"1284\" height=\"860\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Add-Mapped-Product.png 1284w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Add-Mapped-Product-300x201.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Add-Mapped-Product-1200x804.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Add-Mapped-Product-250x167.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Add-Mapped-Product-768x514.png 768w\" sizes=\"(max-width: 1284px) 100vw, 1284px\" loading=\"lazy\" \/><\/p>\n<p><strong>Product Name<\/strong>&#8211; The admin can select the products to which he wants to enable the return option.<\/p>\n<p><strong>Status<\/strong>&#8211; Enable\/Disable the return option for the selected products<\/p>\n<p><strong>Return Type<\/strong>&#8211; Then, select the return type for the products<\/p>\n<p><strong>Reason of Return<\/strong> &#8211; Select the reason for the return of the product<\/p>\n<h3><strong>Return System Under the Product\u00a0<\/strong><\/h3>\n<p>Forthwith, the admin will navigate to <strong>Catalog&gt;Products<\/strong> and then can edit any product. Moreover, under the product the admin can view the return system from where he can enable the return option for the product.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-209729\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/enable-return.png\" alt=\"enable return\" width=\"1284\" height=\"716\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/enable-return.png 1284w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/enable-return-300x167.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/enable-return-1200x669.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/enable-return-250x139.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/enable-return-768x428.png 768w\" sizes=\"(max-width: 1284px) 100vw, 1284px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-arrow-right\"><\/i><span style=\"color: #339966;\">Front End<\/span><\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>Additionally, this module provides the option for the customers to view the return reasons for the product if the admin has enabled the return option for the product.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-210393\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/return-option-on-product.png\" alt=\"return option on product\" width=\"1197\" height=\"607\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/return-option-on-product.png 1197w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/return-option-on-product-300x152.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/return-option-on-product-250x127.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/return-option-on-product-768x389.png 768w\" sizes=\"(max-width: 1197px) 100vw, 1197px\" loading=\"lazy\" \/><\/p>\n<p>Moreover, this module provides two option for Return at the front end, first with account module and another with customer service.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Guest-ReturnLogin.png\"><img decoding=\"async\" class=\"size-full wp-image-56281 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Guest-ReturnLogin.png\" alt=\"front-end5\" width=\"1110\" height=\"969\" loading=\"lazy\" \/><\/a><\/p>\n<p>Afterward selecting a login type, the customer will redirect to the next page depends on their selection. For a <strong>Registered<\/strong> customer, the redirect is to the login page and in the case of a Guest, they will redirect to the below page.<\/p>\n<p><span style=\"color: #ffcc00;\">Guest Customer Login<\/span>:<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Guest-Return-Apply.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Guest-Return-Apply.png\" alt=\"Opencart Product Return RMA\" loading=\"lazy\" \/><\/a><\/p>\n<p><span style=\"color: #ffcc00;\">Registered customer login<\/span><strong>:<\/strong><\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/My-Account.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/My-Account.png\" alt=\"Opencart Product Return RMA\" loading=\"lazy\" \/><\/a><\/p>\n<p>Thereafter customer can see their return requests and can add new ones by tapping the &#8220;<strong>Request for Returns<\/strong>&#8221; option.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Customer-MyReturns.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Customer-MyReturns.png\" alt=\"Opencart Product Return RMA\" loading=\"lazy\" \/><\/a><\/p>\n<p>Furthermore, click on &#8220;<strong>Request for Returns<\/strong>&#8220;, the customer can add a new return.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-280207 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/New_Return_Information.png\" alt=\"Opencart Product Return RMA New_Return_Information\" width=\"1200\" height=\"700\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/New_Return_Information.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/New_Return_Information-300x175.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/New_Return_Information-250x146.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/New_Return_Information-768x448.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/p>\n<p>Also, the customer will also get notified if the selected order doesn&#8217;t have any product which has the return options enabled on them. Furthermore, the customer can also select the pickup address from where the delivery guy can pick up the return order.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-280244 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/image-1.png\" alt=\"Opencart Product Return RMA\" width=\"1200\" height=\"700\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/image-1.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/image-1-300x175.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/image-1-250x146.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/image-1-768x448.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/p>\n<p>Afterward, with correct details, a return request will be generated and an e-mail will be sent to the customer for the same.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-280209 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/email-to-customer.png\" alt=\"Opencart Product Return RMA - Email-to-customer\" width=\"1020\" height=\"470\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/email-to-customer.png 1020w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/email-to-customer-300x138.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/email-to-customer-250x115.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/email-to-customer-768x354.png 768w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" loading=\"lazy\" \/><\/p>\n<p>Even, the customer can see the complete detail of the return by clicking the View Detail option under the <strong>Returns<\/strong> section.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-280240\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/image_return_details-1.png\" alt=\"image_return_details-1\" width=\"1200\" height=\"700\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/image_return_details-1.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/image_return_details-1-300x175.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/image_return_details-1-250x146.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/image_return_details-1-768x448.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/p>\n<p>Furthermore, it enables printing a shipping label using the print shipping label option.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-280219 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/Customer-ReturnMailingLabel.png\" alt=\"Opencart Product Return RMA Customer-ReturnMailingLabel\" width=\"1349\" height=\"974\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/Customer-ReturnMailingLabel.png 1349w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/Customer-ReturnMailingLabel-300x217.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/Customer-ReturnMailingLabel-1200x866.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/Customer-ReturnMailingLabel-250x181.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/Customer-ReturnMailingLabel-768x555.png 768w\" sizes=\"(max-width: 1349px) 100vw, 1349px\" loading=\"lazy\" \/><\/p>\n<p>Moreover, the customer can print Return details.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-280222 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/message-1.png\" alt=\"Opencart Product Return RMA Message\" width=\"1200\" height=\"700\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/message-1.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/message-1-300x175.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/message-1-250x146.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/message-1-768x448.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/p>\n<p>Therefore, the customer can send messages to the admin by mail.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-280229\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/mail-1.png\" alt=\"mail-1\" width=\"1035\" height=\"294\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/mail-1.png 1035w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/mail-1-300x85.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/mail-1-250x71.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/12\/mail-1-768x218.png 768w\" sizes=\"(max-width: 1035px) 100vw, 1035px\" loading=\"lazy\" \/><\/p>\n<p>Hence that&#8217;s all about the <strong>Opencart Product Return RMA<\/strong> module.<\/p>\n<p>Furthermore, if you<strong>\u00a0<\/strong>still have any issues feel free to add a ticket.\u00a0 Also, let us know your views to make the module better <a href=\"https:\/\/webkul.uvdesk.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/webkul.uvdesk.com\/<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>OpenCart Product Return RMA module enables the customer with product return. This module allows you to organize a system for customers to request a return without any effort. Even, with the help of this module, the customer can return the products within the admin-specified time limit. Moreover, wanna know more about how Product Return Merchandise <a href=\"https:\/\/webkul.com\/blog\/opencart-product-return-rma-2\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":36,"featured_media":22180,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[79,305,13],"tags":[695,696,454,452,697],"class_list":["post-17658","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jquery","category-opencart","category-php","tag-opencart-product-return-rma","tag-opencart-product-return-rma-module","tag-product-return","tag-rma","tag-rma-system"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Opencart Product Return RMA | Return Merchandise Authorization<\/title>\n<meta name=\"description\" content=\"Opencart Product Return RMA or Return Merchandise Authorization is a brilliant module and super useful for product return and order return.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/opencart-product-return-rma-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Opencart Product Return RMA | Return Merchandise Authorization\" \/>\n<meta property=\"og:description\" content=\"Opencart Product Return RMA or Return Merchandise Authorization is a brilliant module and super useful for product return and order return.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/opencart-product-return-rma-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" 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