{"id":174408,"date":"2019-05-14T06:00:40","date_gmt":"2019-05-14T06:00:40","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=174408"},"modified":"2019-12-09T13:17:38","modified_gmt":"2019-12-09T13:17:38","slug":"customer-authentication-via-otp","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/customer-authentication-via-otp\/","title":{"rendered":"eCommerce Traffic Filter: Authenticating Customers"},"content":{"rendered":"\n<p>In an e-commerce business, customer authentication is the most important factor. As customers, we tend to think that whether the online stores\/products are worth the trust or not. The same goes for the way around. Being a store owner, you might have a concern that whether the customers placing the orders are genuine or not.<\/p>\n\n\n\n<p>\u275dAuthenticating your customers before letting them place the order can be a huge step for legitimate order management.\u275e<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01112840\/cyber-security-2296269_1920.jpg\" alt=\"OTP ON CART\" class=\"wp-image-190185\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01112840\/cyber-security-2296269_1920.jpg 1920w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01112840\/cyber-security-2296269_1920.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01112840\/cyber-security-2296269_1920.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01112840\/cyber-security-2296269_1920.jpg 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01112840\/cyber-security-2296269_1920.jpg 1200w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Highlighting a few points why you should put authenticity on top of your priority list if you have an eCommerce store:<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Minimize Order Refunds<\/li><\/ul>\n\n\n\n<p>When you don&#8217;t have a filter to separate real customers from the fake ones, chances are you could get a number of fake orders which ultimately will return back to you thus leaving you with no profit. It&#8217;s better to get 5 authenticated orders than 20 fake ones.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Save yourself from fraud customers<\/li><\/ul>\n\n\n\n<p>Fraud customers placing fake orders are just a headache. Fighting against them is a total waste of time &amp; human resources. So it&#8217;s far better to dodge them on your way to good sales!<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Upgrade your customer services<\/li><\/ul>\n\n\n\n<p>If you are not using an automated technique to filter out the fraud customers then you have to do it manually. Thus, manually checking orders for fraudulently will result in increased shipment time, i.e., your customers will have to wait longer to receive their orders. Simply, you will not be able to meet the customer&#8217;s expectations resulting in sales rate drop!<\/p>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\">A Solution&nbsp;<\/h2>\n\n\n\n<p>One of the most popular, fastest &amp; user-friendly approaches is authenticating customers via text message. This process is a cakewalk, sending a randomly generated, 4-10 digit OTP on customer&#8217;s registered number which they need to enter before proceeding ahead.<\/p>\n\n\n\n<p>For this, you can customize your Shopify checkouts using an app for&nbsp;<strong>Shopify<\/strong>&nbsp;called \u2018<a rel=\"noreferrer noopener\" href=\"https:\/\/apps.shopify.com\/otp-on-cart\" target=\"_blank\"><strong>OTP on Cart<\/strong><\/a><strong>\u2019<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1282\" height=\"613\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/01113419\/AwesomeScreenshot-shopify-webkul-shopify-cart-validator-index.php-2019-08-01_5_03.png\" alt=\"OTP ON CART\" class=\"wp-image-190189\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/01113419\/AwesomeScreenshot-shopify-webkul-shopify-cart-validator-index.php-2019-08-01_5_03.png 1282w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/01113419\/AwesomeScreenshot-shopify-webkul-shopify-cart-validator-index.php-2019-08-01_5_03.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/01113419\/AwesomeScreenshot-shopify-webkul-shopify-cart-validator-index.php-2019-08-01_5_03.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/01113419\/AwesomeScreenshot-shopify-webkul-shopify-cart-validator-index.php-2019-08-01_5_03.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/01113419\/AwesomeScreenshot-shopify-webkul-shopify-cart-validator-index.php-2019-08-01_5_03.png 1200w\" sizes=\"(max-width: 1282px) 100vw, 1282px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>This app lets you validate your customers through an OTP (One Time Password) which they need to verify before proceeding from the cart page to the checkout page thus ensuring order authentication on your Shopify store.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1286\" height=\"657\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/Your-Shopping-Cart-\u2013-otponcart-demo.png\" alt=\"SEND OTP TO VERIFY CUSTOMERS\" class=\"wp-image-174428\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/Your-Shopping-Cart-\u2013-otponcart-demo.png 1286w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/Your-Shopping-Cart-\u2013-otponcart-demo-250x128.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/Your-Shopping-Cart-\u2013-otponcart-demo-300x153.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/Your-Shopping-Cart-\u2013-otponcart-demo-768x392.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/Your-Shopping-Cart-\u2013-otponcart-demo-1200x613.png 1200w\" sizes=\"(max-width: 1286px) 100vw, 1286px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why OTP-on-Cart?<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Cart-Validation<\/strong> Process by sending OTP on the customer&#8217;s registered mobile number which needs to be entered before proceeding from the checkout page for customer authentication.<\/li><li><strong>Twilio<\/strong>&nbsp;&amp;&nbsp;<strong>MGS91&nbsp;<\/strong>SMS engine are integrated for SMS (OTP) services.<\/li><li><strong>Authenticated order<\/strong>&nbsp;creation.<\/li><\/ul>\n\n\n\n<p>Moreover, this app comes with a 7-days free trial period so that you can test it out yourself before paying.<\/p>\n\n\n\n<p>To know more about this app, check out the <a href=\"https:\/\/webkul.com\/blog\/shopify-otp-on-cart-app\/\" target=\"_blank\" rel=\"noreferrer noopener\">OTP on Cart blog<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Need help?<\/h4>\n\n\n\n<p>In case of any query or suggestion, please don&#8217;t hesitate to drop an email at support@webkul.com. You can also create your ticket at <a rel=\"noreferrer noopener\" href=\"https:\/\/webkul.uvdesk.com\" target=\"_blank\">https:\/\/webkul.uvdesk.com<\/a>.<\/p>\n\n\n\n<p>Until next time. \ud83d\udc4b<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In an e-commerce business, customer authentication is the most important factor. As customers, we tend to think that whether the online stores\/products are worth the trust or not. The same goes for the way around. Being a store owner, you might have a concern that whether the customers placing the orders are genuine or not. <a href=\"https:\/\/webkul.com\/blog\/customer-authentication-via-otp\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":241,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[841],"tags":[8507,8121,8610,8609,8509,7384,8615,30,8607,74,8605,8608,8611,8494,8616,8511,8508,4465,7293,4462,19,8614,8613,837,8510,8606,8612,590,1258],"class_list":["post-174408","post","type-post","status-publish","format-standard","hentry","category-shopify","tag-authenticated-customers","tag-authentication","tag-authentication-algorithms","tag-authentication-header","tag-best-customer-service","tag-boost-sales","tag-computer-science","tag-e-commerce","tag-e-commerce-security-threats","tag-ecommerce","tag-ecommerce-marketing","tag-ecommerce-optimization","tag-ecommerce-security","tag-ecommerce-traffic","tag-firewall","tag-fraud-customers","tag-genuine-traffic","tag-one-time-password","tag-otp","tag-otp-on-cart","tag-security","tag-security-challenges-to-e-commerce","tag-security-issues-in-e-commerce","tag-shopify","tag-shopify-app-by-webkul","tag-social-authentication","tag-top-security-threats-to-ecommerce-websites","tag-webkul","tag-wordpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - 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