{"id":173920,"date":"2019-05-10T05:53:59","date_gmt":"2019-05-10T05:53:59","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=173920"},"modified":"2021-07-06T05:00:33","modified_gmt":"2021-07-06T05:00:33","slug":"lets-break-the-customer-trust-conundrums","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/lets-break-the-customer-trust-conundrums\/","title":{"rendered":"Let&#8217;s break the Customer-Trust conundrums"},"content":{"rendered":"\n<h2 class=\"has-text-align-center wp-block-heading\"><strong>GAINING CUSTOMERS IS HARD WHEN YOU HAVE NO CUSTOMERS AT ALL.<\/strong><\/h2>\n\n\n\n<p>There are multiple ways to gain traffic on your e-commerce store by putting up ads on social media &amp; other related publicities. But getting huge traffic on your store will not profit you, converting the traffic into real customers will!<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">We all know that growing an eCommerce business is hard at the initial stage. It has a number of reasons:<\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>People don\u2019t trust your products.<\/li><li>They are not sure about your shipping, RMA &amp; payment-related services.<\/li><li>If you have nothing new or special to give them then they will stick with the one they are going &amp; will not turn towards you.<\/li><li>And maybe if your store doesn\u2019t look as impressive as it should be.<\/li><li>Another step back maybe if you don\u2019t have a mobile application for your eCommerce store.<\/li><li>They might have a loo\u2026oot of queries regarding your products &amp; store and if you don\u2019t have a good support service or doing things for clearing their doubts then you are lacking in a lot of dimensions.<\/li><\/ul>\n\n\n\n<p>So let\u2019s see how you can work through these issues (stop dodging them) within Shopify using their apps:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1.&nbsp;<strong>Setting up the perfect store:<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"2500\" height=\"1522\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/brainstorming-business-plan-close-up-908295.jpg\" alt=\"SETTING UP PERFECT STORE\" class=\"wp-image-173969\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/brainstorming-business-plan-close-up-908295.jpg 2500w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/brainstorming-business-plan-close-up-908295-250x152.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/brainstorming-business-plan-close-up-908295-300x183.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/brainstorming-business-plan-close-up-908295-768x468.jpg 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/brainstorming-business-plan-close-up-908295-1200x731.jpg 1200w\" sizes=\"(max-width: 2500px) 100vw, 2500px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Work on your store, look at what theme you are using, the theme colors, high-quality product pictures, etc.<\/p>\n\n\n\n<p><strong>#tellyourstory<\/strong><\/p>\n\n\n\n<p>The &#8216;About&#8217; section on your store plays an important role, which we tend to neglect quite a lot. Use this space in the best possible way. Let your visitors know your story, your hardship &amp; your brand. Provide them with as much information as needed.<\/p>\n\n\n\n<p>New visitors look for reviews and without then it seems hard to get the sales. So, what all you can do is work with your product description, proper RMA policies, shipping guidelines, etc.<\/p>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><strong>Some Helpful Apps<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li> <a rel=\"noreferrer noopener\" href=\"https:\/\/webkul.com\/blog\/shopify-product-flag\/\" target=\"_blank\">Product Flag<\/a> <\/li><\/ul>\n\n\n\n<p>You can provide offers to your customers &amp; make sure your customers are well known about the offers going on in your store. For this, you can simply use the <a rel=\"noreferrer noopener\" href=\"https:\/\/apps.shopify.com\/product-faq\" target=\"_blank\">Product Flag<\/a>&nbsp;app for Shopify which will let you display labels on your store\u2019s home, product &amp; collection page regarding the offers\/deals going on your store.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li> <a rel=\"noreferrer noopener\" href=\"https:\/\/webkul.com\/blog\/shopify-product-dreamlist\/\" target=\"_blank\">Product Dreamlist<\/a> <\/li><\/ul>\n\n\n\n<p>The <a rel=\"noreferrer noopener\" href=\"https:\/\/apps.shopify.com\/product-wishlist\" target=\"_blank\">Product dream list<\/a> is also a good app that will let your customers add products in a separate wishlist for later purchase. Admin can even send the customers emails regarding the products they have added in their dream list. Directly helps with building the seller-customer relationship.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li> <a rel=\"noreferrer noopener\" href=\"https:\/\/webkul.com\/blog\/shopify-product-zipcode-validator\/\" target=\"_blank\">Product Zipcode Validator<\/a> <\/li><\/ul>\n\n\n\n<p><a rel=\"noreferrer noopener\" href=\"https:\/\/apps.shopify.com\/product-zipcode-validator\" target=\"_blank\">Product zipcode validator<\/a> is one other app that facilitates your customers to search for product\u2019s availability at their location &amp; you can even add related products on the product description page using the same app. It also allows you to add shipping rates based on the range. Giving your customers the best shopping experience is the key!<\/p>\n\n\n\n<p><strong>#storedesigning<\/strong><\/p>\n\n\n\n<p>To design your store in a more socialize way, you can use the following apps:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\n<a href=\"https:\/\/webkul.com\/blog\/shopify-event-offer-news-slider\/\" target=\"_blank\" rel=\"noreferrer noopener\">Event, Offer &amp; News Sliders<\/a>\n<\/li><\/ul>\n\n\n\n<p>Showing the best deals, upcoming &amp; best selling products, exciting store-related news banners can be made simple by using this app.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\n<a href=\"https:\/\/webkul.com\/blog\/shopify-latest-tweet\/\" target=\"_blank\" rel=\"noreferrer noopener\">Latest Tweet by Webkul<\/a>\n<\/li><\/ul>\n\n\n\n<p>Display your Twitter feed to connect more with your customers in a social way.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\n<a href=\"https:\/\/webkul.com\/blog\/shopify-social-e-commerce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Social Commerce<\/a>\n<\/li><\/ul>\n\n\n\n<p>People are drawn by the social media concept of liking, disliking, following &amp; unfollowing. So why not providing them the same atmosphere in your store? Use the Social Commerce app &amp; let your customers create their own social profile where they can link their other social media profiles, like, share, follow other customers and much more.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2.<strong> If customers don\u2019t trust you (of course why will they trust a newbie in the market), they will not buy (it\u2019s human nature &amp; not your fault).<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1920\" height=\"1386\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/businessman-collaborate-collaboration-872957-1.jpg\" alt=\"CUSTOMER TRUST\" class=\"wp-image-173970\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/businessman-collaborate-collaboration-872957-1.jpg 1920w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/businessman-collaborate-collaboration-872957-1-250x180.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/businessman-collaborate-collaboration-872957-1-300x217.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/businessman-collaborate-collaboration-872957-1-768x554.jpg 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/businessman-collaborate-collaboration-872957-1-1200x866.jpg 1200w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>It will take up time but you can make an effort to speed up this process.<\/p>\n\n\n\n<p>Few apps that can help you do this are:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/apps.shopify.com\/product-faq\" target=\"_blank\" rel=\"noreferrer noopener\">Product FAQ<\/a><\/li><\/ul>\n\n\n\n<p>This app lets you add frequently asked questions regarding your product &amp; store in general on product description as well as frontend menu. Add questions asked by your customers or even the one you think they might wanna know about, this will clear their doubt &amp; might make them your customer.<\/p>\n\n\n\n<p>You can even write down the RMA policies of your store as faqs.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/apps.shopify.com\/ask-a-question\" target=\"_blank\" rel=\"noreferrer noopener\">Ask a Question<\/a><\/li><\/ul>\n\n\n\n<p>Add an \u2018ask a question\u2019 button on your product description page which will easily provide your customers a way to ask questions to you without a mail-mail hassle which customers really ignore as who has the time in this world!<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/apps.shopify.com\/customer-order-management-by-webkul\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Order Management<\/a><\/li><\/ul>\n\n\n\n<p>What&#8217;s better if your customers have the right to manage their own orders. In other words, let your customers send RMA requests, invoice requests &amp; reordering facilities. They can even change their order shipping address from their own end. A very good way to influence customers as they&#8217;ll be having command over their orders.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3.&nbsp;<strong>Make your customers come again!<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/qph.fs.quoracdn.net\/main-qimg-e5293cde9a3be4a112a9369294a35a39\" alt=\"GIFT ON ORDER\"\/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/webkul.com\/blog\/shopify-gift-on-order\/\" target=\"_blank\" rel=\"noreferrer noopener\">Gift on Order<\/a><\/li><\/ul>\n\n\n\n<p>Provide your customers gifts on orders by using the&nbsp;<a href=\"https:\/\/apps.shopify.com\/gift-on-order\" target=\"_blank\" rel=\"noreferrer noopener\">gift on order<\/a>&nbsp;app so that they wish to come again on your store!<\/p>\n\n\n\n<p>This is a really old marketing strategy but works to date cause who doesn&#8217;t love free things. Grabbing such deals help you create good-will with your customers &amp; make them wanna come again &amp; again on your store.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4.&nbsp;<strong>Have a mobile application for your store customers!<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1920\" height=\"1755\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01112306\/developer-4027334_1920.png\" alt=\"MOBILE APPLICATION\" class=\"wp-image-190180\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01112306\/developer-4027334_1920.png 1920w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01112306\/developer-4027334_1920.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01112306\/developer-4027334_1920.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01112306\/developer-4027334_1920.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/01112306\/developer-4027334_1920.png 1120w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Having a mobile application for your eCommerce store is a really good idea. As we know, these days no one has the time to specially go to a site and then browse for the products as it is very time-consuming. People look for something which will get to then just by a click otherwise what\u2019s the technology for, right?<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/webkul.com\/blog\/mobikul-app-for-shopify\/\">Mobikul<\/a><\/li><\/ul>\n\n\n\n<p>So if you want an android\/ios application of your store then go for&nbsp;Mobikul.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/webkul.com\/blog\/progressive-web-application-for-shopify\/\" target=\"_blank\" rel=\"noreferrer noopener\">PWAfy<\/a><\/li><\/ul>\n\n\n\n<p>If you are looking for an installation-free web application go for\u00a0PWAfy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. E-Wallet Facility for your customers?<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"5472\" height=\"3648\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/black-friday-buy-credit-card-34577.jpg\" alt=\"WALLET MANAGEMENT\" class=\"wp-image-173965\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/black-friday-buy-credit-card-34577.jpg 5472w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/black-friday-buy-credit-card-34577-250x167.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/black-friday-buy-credit-card-34577-300x200.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/black-friday-buy-credit-card-34577-768x512.jpg 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/black-friday-buy-credit-card-34577-1200x800.jpg 1200w\" sizes=\"(max-width: 5472px) 100vw, 5472px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>E-Wallets are not only beneficial for customers but also for the store owners. They provide a good way to boost up your revenues &amp; lower your operating charges.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/webkul.com\/blog\/shopify-wallet-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">Wallet Management<\/a><\/li><\/ul>\n\n\n\n<p>One such app that is perfect for this scenario is Wallet Management by Webkul. Hands down, it provides the best e-Wallet facility. From paying for the orders to transferring money from one wallet other, it got all. Apart from this, the Wallet Management app has a step refund management system.<\/p>\n\n\n\n<p>Get the app:<a rel=\"noreferrer noopener\" href=\"https:\/\/apps.shopify.com\/wallet-management\" target=\"_blank\"> Click here<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Security is Priority <\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"5000\" height=\"3428\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/beverage-blog-blogger-1799342.jpg\" alt=\"OTP ON CART\" class=\"wp-image-173966\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/beverage-blog-blogger-1799342.jpg 5000w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/beverage-blog-blogger-1799342-250x171.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/beverage-blog-blogger-1799342-300x206.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/beverage-blog-blogger-1799342-768x527.jpg 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/05\/beverage-blog-blogger-1799342-1200x823.jpg 1200w\" sizes=\"(max-width: 5000px) 100vw, 5000px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>In an e-commerce business, a very important factor is authenticity. As customers, we tend to think that whether the online stores\/products are worth the trust or not. The same goes for the way around. Being a store owner, you might have a concern that whether the customers placing the orders are genuine or not.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/webkul.com\/blog\/shopify-otp-on-cart-app\/\" target=\"_blank\" rel=\"noreferrer noopener\">OTP on Cart<\/a><\/li><\/ul>\n\n\n\n<p>Authenticating your customers before letting them place the order can be a huge step for legitimate order management. For this, you can customize your Shopify checkouts using an app for&nbsp;<strong>Shopify<\/strong>&nbsp;called \u2018<a href=\"https:\/\/apps.shopify.com\/otp-on-cart\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>OTP on Cart<\/strong><\/a><strong>\u2019<\/strong>.<\/p>\n\n\n\n<p>This app lets you validate your customers through an OTP (One Time Password) which they need to verify before proceeding from the cart page to the checkout page thus ensuring save &amp; authenticated order creations on your Shopify store.<\/p>\n\n\n\n<p>With these hand full of tips, you can go ahead and build the perfect store &amp; start alluring customers!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n\n\n<p>In case of any query or suggestion, please drop an email at support@webkul.com or create a ticket at <a rel=\"noreferrer noopener\" href=\"https:\/\/webkul.uvdesk.com\" target=\"_blank\">https:\/\/webkul.uvdesk.com<\/a>.<\/p>\n\n\n\n<p>Until next time. \ud83d\udc4b<\/p>\n","protected":false},"excerpt":{"rendered":"<p>GAINING CUSTOMERS IS HARD WHEN YOU HAVE NO CUSTOMERS AT ALL. There are multiple ways to gain traffic on your e-commerce store by putting up ads on social media &amp; other related publicities. But getting huge traffic on your store will not profit you, converting the traffic into real customers will! We all know that <a href=\"https:\/\/webkul.com\/blog\/lets-break-the-customer-trust-conundrums\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":241,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[841],"tags":[8493,8492,8494,8495,2843,8496,8497,8630,837],"class_list":["post-173920","post","type-post","status-publish","format-standard","hentry","category-shopify","tag-apps-to-gain-customers","tag-customer-trust","tag-ecommerce-traffic","tag-gain-customers-on-shopify","tag-mobile-application","tag-product-description","tag-rma-policy","tag-security-conundrum","tag-shopify"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to get customer online - Build customer trust - Webkul Blog<\/title>\n<meta name=\"description\" content=\"Modify your store in a way that leads to gaining more customers. 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