{"id":167161,"date":"2019-05-08T06:22:30","date_gmt":"2019-05-08T06:22:30","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=167161"},"modified":"2020-01-23T06:35:55","modified_gmt":"2020-01-23T06:35:55","slug":"ask-a-question-for-shopify-workflow","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/ask-a-question-for-shopify-workflow\/","title":{"rendered":"Ask a Question for Shopify: Workflow"},"content":{"rendered":"\n<p class=\"has-text-align-center\">Customers always want to have a hassle-free online Shopping experience. So, don&#8217;t You think it&#8217;s a great idea to provide an Option to clear Your customer&#8217;s&nbsp;doubts even before they purchase Products from Your Store? If Yes, then <strong>Ask a Question <\/strong>app will help You with it.<\/p>\n\n\n\n<p class=\"has-text-align-center\">With <a href=\"https:\/\/webkul.com\/blog\/shopify-ask-me\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ask a Question for Shopify<\/a> App, admin can allow his customers to ask their queries related to any product and let them clear their doubts about the products.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Additionally, with the<a href=\"https:\/\/webkul.com\/blog\/shopify-ask-a-question-faq-feature\/\" target=\"_blank\" rel=\"noreferrer noopener\"> FAQ Feature<\/a>, admin can create &amp; display the Frequently Asked Questions on his store &amp; let the customers know about the product even before purchasing it.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Moreover, the queries asked by the customers can be published as FAQs on Your Store&#8217;s Product Description page.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Let&#8217;s Proceed to Understand the App Flow in Detail and Install it to provide a better Shopping Experience to the Customers<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Installation<\/h3><\/div><div class=\"margin-bottom-50\">\n<h2 class=\"has-text-align-center wp-block-heading\">How to Install the App?<\/h2>\n\n\n\n<p class=\"has-text-align-center\">To install the Ask a Question app to Your Shopify Store,<\/p>\n\n\n\n<p class=\"has-text-align-center\">Go to the App\u2019s<strong>&nbsp;<a href=\"http:\/\/shopify.webkul.com\/shopify-askme\/index.php?p=landing\" target=\"_blank\" rel=\"noreferrer noopener\">Landing Page<\/a><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Enter Your&nbsp;<strong>Shopify Store URL<\/strong>&nbsp;and Click on&nbsp;<strong>Install<\/strong>&nbsp;button.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"1273\" height=\"616\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-43-1.png\" alt=\"install ask a question app\" class=\"wp-image-167295\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-43-1.png 1273w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-43-1-250x121.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-43-1-300x145.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-43-1-768x372.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-43-1-1200x581.png 1200w\" sizes=\"(max-width: 1273px) 100vw, 1273px\" loading=\"lazy\" \/><\/figure><\/div>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/apps.shopify.com\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Click here<\/strong><\/a>&nbsp;to install the Ask a Question App to Your Store i.e.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Go to&nbsp;<strong>Shopify App Store<\/strong>.<\/li><li>Find the <strong>Ask&nbsp;a&nbsp;question<\/strong> app.<\/li><li>Click on&nbsp;<strong>Add App<\/strong>&nbsp;button.<\/li><\/ul>\n\n\n\n<p class=\"has-text-align-center\">Approve the app Charges and add it to Your Shopify Store.<br>Choose any of the above ways to install the app.<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Workflow: Admin End<\/h3><\/div><div class=\"margin-bottom-50\">\n<p class=\"has-text-align-center\">As soon as You install the app to Your Shopify Store, the app will get listed in the <strong>Apps<\/strong> Section of Your Shopify Store like this:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"1300\" height=\"450\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-44.png\" alt=\"Ask a Question App\" class=\"wp-image-167312\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-44.png 1300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-44-250x87.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-44-300x104.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-44-768x266.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-44-1200x415.png 1200w\" sizes=\"(max-width: 1300px) 100vw, 1300px\" loading=\"lazy\" \/><\/figure><\/div>\n\n\n\n<p class=\"has-text-align-center\">Clicking on the App, You will be straightaway redirected to the Home Page of the App where You will get all the menus listed in the App.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"1298\" height=\"583\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-45-1.png\" alt=\"App home page\" class=\"wp-image-167317\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-45-1.png 1298w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-45-1-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-45-1-300x135.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-45-1-768x345.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-45-1-1200x539.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-45-1-604x270.png 604w\" sizes=\"(max-width: 1298px) 100vw, 1298px\" loading=\"lazy\" \/><\/figure><\/div>\n\n\n\n<p class=\"has-text-align-center\">From General Configuration section of the app, You can configure the General Details of Your Store.<\/p>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\">General Configuration<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Configure Your Shop URL and Your Business Email Address from here. At the same time, You can Upload a Logo for Your Shop.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Once done, Click the <strong>Save<\/strong> button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1301\" height=\"731\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-12_09_42-e1552891312383.png\" alt=\"General Configuration\" class=\"wp-image-167320\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-12_09_42-e1552891312383.png 1301w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-12_09_42-e1552891312383-250x140.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-12_09_42-e1552891312383-300x169.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-12_09_42-e1552891312383-768x432.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-12_09_42-e1552891312383-1200x674.png 1200w\" sizes=\"(max-width: 1301px) 100vw, 1301px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Now, to make this feature work for Your customers, first You need to configure Your Store&#8217;s Frontend by adding the codes into their respective liquid files using these steps:<\/p>\n\n\n\n<p class=\"has-text-align-center\">Login to Admin\u2019s Shopify Store.<br>Click on <strong>Online Stores<\/strong>.<br>Go to the <strong>Themes<\/strong> Section.<br>Click on <strong>Edit Code<\/strong> in Action menu.<\/p>\n\n\n\n<p class=\"has-text-align-center\">The Codes will be provided to You on the Home Page of Your Store:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1297\" height=\"575\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-47.png\" alt=\"code pasting\" class=\"wp-image-167343\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-47.png 1297w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-47-250x111.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-47-300x133.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-47-768x340.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-47-1200x532.png 1200w\" sizes=\"(max-width: 1297px) 100vw, 1297px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Your customers will ask their queries just by clicking a &#8220;Ask a Question&#8221; button that will be displayed on the Product Pages of Your Store.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Let&#8217;s see how to show this button on Product Page.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>To Display Ask a Question button:<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Copy the below-given code &amp; paste it to<strong> template\/product.liquid <\/strong>file:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">&lt;div id=\"wk-askme\"&gt;\n  {% if customer %}\n    &lt;input id=\"wk-is-login\" type =\"hidden\" value=\"{{ customer.email }}\"&gt;\n  {% endif %}\n&lt;\/div&gt;<\/pre>\n\n\n\n<p class=\"has-text-align-center\">The Codes are added. Let&#8217;s see the Effect on Store&#8217;s Frontend.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Front End View<\/h3><\/div><div class=\"margin-bottom-50\">\n<p class=\"has-text-align-center\"><strong>&#8220;Ask a Question&#8221;<\/strong> button will get displayed like this on Your Store&#8217;s Product Page:\n\n<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1299\" height=\"622\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-48.png\" alt=\"product page\" class=\"wp-image-167348\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-48.png 1299w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-48-250x120.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-48-300x144.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-48-768x368.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-48-1200x575.png 1200w\" sizes=\"(max-width: 1299px) 100vw, 1299px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Clicking the &#8220;Ask a Question&#8221; button, a Query Form appears on Product Page and the customer will fill this form to ask his query related to the product.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1288\" height=\"1197\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-1-e1552899817537.png\" alt=\"query form\" class=\"wp-image-167357\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-1-e1552899817537.png 1288w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-1-e1552899817537-250x232.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-1-e1552899817537-300x279.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-1-e1552899817537-768x714.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-1-e1552899817537-1102x1024.png 1102w\" sizes=\"(max-width: 1288px) 100vw, 1288px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Once a Customer request a query, the admin will receive a notification via Email &amp; get to know about the customer&#8217;s query in details.<\/p>\n\n\n\n<p class=\"has-text-align-center\">That&#8217;s how a Customer requests a query:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1284\" height=\"1042\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-2.png\" alt=\"customer query\" class=\"wp-image-167363\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-2.png 1284w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-2-250x203.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-2-300x243.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-2-768x623.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-2-1200x974.png 1200w\" sizes=\"(max-width: 1284px) 100vw, 1284px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">As soon as a customer requests a query, the admin will receive an Email.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1107\" height=\"420\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot7-2.png\" alt=\"email\" class=\"wp-image-167364\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot7-2.png 1107w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot7-2-250x95.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot7-2-300x114.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot7-2-768x291.png 768w\" sizes=\"(max-width: 1107px) 100vw, 1107px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">You can also configure the Email Templates on Your Own from the <strong>Mail Configuration<\/strong> section of the App.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1302\" height=\"1286\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-19-11_08_49-e1552973993361.png\" alt=\"mail configuration\" class=\"wp-image-167552\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-19-11_08_49-e1552973993361.png 1302w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-19-11_08_49-e1552973993361-250x247.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-19-11_08_49-e1552973993361-300x296.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-19-11_08_49-e1552973993361-768x759.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-19-11_08_49-e1552973993361-1037x1024.png 1037w\" sizes=\"(max-width: 1302px) 100vw, 1302px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">In the Email, You will get an <strong>Answer<\/strong> button. Clicking it, You will be redirected to the app where You can view a <strong>&#8220;New Questions&#8221;<\/strong> button on the upper-right corner of the Home Page from where You will have the idea of the number of new queries requested by the customers.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1298\" height=\"576\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-46.png\" alt=\"Home Page\" class=\"wp-image-167316\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-46.png 1298w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-46-250x111.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-46-300x133.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-46-768x341.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-46-1200x533.png 1200w\" sizes=\"(max-width: 1298px) 100vw, 1298px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Now, Click the<strong>&nbsp;New Question<\/strong> button, You will be reaching to the Asked Questions section where You can view the list of all the questions asked by the customers.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1284\" height=\"536\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify.png\" alt=\"query details\" class=\"wp-image-167365\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify.png 1284w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify-250x104.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify-300x125.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify-768x321.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify-1200x501.png 1200w\" sizes=\"(max-width: 1284px) 100vw, 1284px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Clicking the View button, You can view all the details of the query and answer to Your customer&#8217;s query. Also, You can update Your query Status as well as View all the Conversation history of Your customer.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1286\" height=\"575\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify-1-e1552902705659.png\" alt=\"pending query\" class=\"wp-image-167368\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify-1-e1552902705659.png 1286w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify-1-e1552902705659-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify-1-e1552902705659-300x134.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify-1-e1552902705659-768x343.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify-1-e1552902705659-1200x537.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify-1-e1552902705659-604x270.png 604w\" sizes=\"(max-width: 1286px) 100vw, 1286px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Currently, this query is in the pending state. You can now Proceed to add a reply to this query and update the Status from this section of the app.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1298\" height=\"581\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-49.png\" alt=\"query status\" class=\"wp-image-167369\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-49.png 1298w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-49-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-49-300x134.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-49-768x344.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-49-1200x537.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-49-604x270.png 604w\" sizes=\"(max-width: 1298px) 100vw, 1298px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Customers can View all the Queries in their <strong>My Account<\/strong> Section. But for this, first You need to add code from Your End to display &#8220;View Queries&#8221; button in Customer&#8217;s My Account Section.<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\"><strong>To Display View Customer&#8217;s Query button on customer&#8217;s &#8220;My Account&#8221; Page:<\/strong><\/h3><\/div><div class=\"margin-bottom-50\">\n<p class=\"has-text-align-center\">Copy the below-given code &amp; paste it to<strong>&nbsp;customers\/account.liquid <\/strong>file:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">&lt;div id=\"wk-customer-queries\"&gt;\n  &lt;input id=\"wk-customer-email\" type =\"hidden\" value=\"{{ customer.email }}\"&gt;\n&lt;\/div&gt;<\/pre>\n\n\n\n<p class=\"has-text-align-center\">Now, Visiting <strong>My Account, <\/strong>Customer will get a &#8220;View Your Queries&#8221; button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1298\" height=\"558\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-52.png\" alt=\"customer queries\" class=\"wp-image-167387\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-52.png 1298w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-52-250x107.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-52-300x129.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-52-768x330.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-52-1200x516.png 1200w\" sizes=\"(max-width: 1298px) 100vw, 1298px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Clicking the button, Customer can view the list of all the conversations done between him and the merchant.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1298\" height=\"480\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-54.png\" alt=\"conversation\" class=\"wp-image-167390\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-54.png 1298w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-54-250x92.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-54-300x111.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-54-768x284.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-54-1200x444.png 1200w\" sizes=\"(max-width: 1298px) 100vw, 1298px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Clicking the <strong>View<\/strong> button<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1302\" height=\"1259\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-a-askme-330-1001-v-51d2865f9bf2ae6fd39e8b8f9e01b2bd-2019-03-18-17_29_42-e1552910445235.png\" alt=\"complete details\" class=\"wp-image-167430\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-a-askme-330-1001-v-51d2865f9bf2ae6fd39e8b8f9e01b2bd-2019-03-18-17_29_42-e1552910445235.png 1302w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-a-askme-330-1001-v-51d2865f9bf2ae6fd39e8b8f9e01b2bd-2019-03-18-17_29_42-e1552910445235-250x242.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-a-askme-330-1001-v-51d2865f9bf2ae6fd39e8b8f9e01b2bd-2019-03-18-17_29_42-e1552910445235-300x290.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-a-askme-330-1001-v-51d2865f9bf2ae6fd39e8b8f9e01b2bd-2019-03-18-17_29_42-e1552910445235-768x743.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-a-askme-330-1001-v-51d2865f9bf2ae6fd39e8b8f9e01b2bd-2019-03-18-17_29_42-e1552910445235-1059x1024.png 1059w\" sizes=\"(max-width: 1302px) 100vw, 1302px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">This way, Customers can view all the conversation details from his My Account section.<\/p>\n\n\n\n<p class=\"has-text-align-center\">If You want to translate the Frontend Labels, the same can be done from the&nbsp;<strong>Label Configuration<\/strong>&nbsp;section of Admin Panel.<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Label Configuration<\/h3><\/div><div class=\"margin-bottom-50\">\n<p class=\"has-text-align-center\">From this section of the App, You can translate the labels of Store&#8217;s Frontend on Your own. Just visit this section, change the label and click the <strong>Save<\/strong> button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1294\" height=\"1778\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-12_35_03-e1552892763480.png\" alt=\"Configure Labels\" class=\"wp-image-167322\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-12_35_03-e1552892763480.png 1294w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-12_35_03-e1552892763480-181x249.png 181w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-12_35_03-e1552892763480-218x300.png 218w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-12_35_03-e1552892763480-768x1055.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-shopify-askme-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-12_35_03-e1552892763480-745x1024.png 745w\" sizes=\"(max-width: 1294px) 100vw, 1294px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Thus, You can Configure the Frontend Labels on Your own.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Let&#8217;s Proceed to understand the additional FAQ Feature of this app.<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Additional FAQ Feature<\/h3><\/div><div class=\"margin-bottom-50\">\n<p class=\"has-text-align-center\">In addition to the Queries Feature of this app, admin can also create Frequently Asked Questions and display FAQs on his store frontend.<\/p>\n\n\n\n<p class=\"has-text-align-center\">And You can Publish Your Customer Queries as FAQ and make it visible on Your Store&#8217;s Product Description.<\/p>\n\n\n\n<p class=\"has-text-align-center\">For this, You first need to visit the Additional Features section of the App and install the FAQ Feature to start adding FAQs:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1300\" height=\"583\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-55.png\" alt=\"FAQ feature\" class=\"wp-image-167406\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-55.png 1300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-55-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-55-300x135.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-55-768x344.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-55-1200x538.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-55-604x270.png 604w\" sizes=\"(max-width: 1300px) 100vw, 1300px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Approve the App Charge &amp; start adding FAQs.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1063\" height=\"256\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-56.png\" alt=\"Approve charge\" class=\"wp-image-167408\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-56.png 1063w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-56-250x60.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-56-300x72.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-56-768x185.png 768w\" sizes=\"(max-width: 1063px) 100vw, 1063px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Once enabled, You can now Start publishing FAQs for any of Your Shopify Store product. Follow the Steps:<\/p>\n\n\n\n<p class=\"has-text-align-center\">Go to <strong>Products<\/strong> section of Your Shopify Store Backend.<br><strong>Select a Product<\/strong>.<br>Click on <strong>Publish FAQ<\/strong> from the drop-down menu.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1296\" height=\"447\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-58.png\" alt=\"publish faq\" class=\"wp-image-167413\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-58.png 1296w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-58-250x86.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-58-300x103.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-58-768x265.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-58-1200x414.png 1200w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Clicking the Publish FAQ button, an <strong>Add Question<\/strong> form appears to You.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Select a <strong>Sequence<\/strong> to show this FAQ, <strong>Add a Question<\/strong> &amp; an <strong>Answer<\/strong> and Click on <strong>Save &amp; Publish<\/strong> button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1297\" height=\"731\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_02_13-e1552908959227.png\" alt=\"form\" class=\"wp-image-167414\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_02_13-e1552908959227.png 1297w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_02_13-e1552908959227-250x141.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_02_13-e1552908959227-300x169.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_02_13-e1552908959227-768x433.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_02_13-e1552908959227-1200x676.png 1200w\" sizes=\"(max-width: 1297px) 100vw, 1297px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">This way, FAQ is added per Product.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Later, You can edit the FAQ &amp; disable it, if required.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1298\" height=\"584\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-59.png\" alt=\"FAQ added\" class=\"wp-image-167416\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-59.png 1298w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-59-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-59-300x135.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-59-768x346.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-59-1200x540.png 1200w\" sizes=\"(max-width: 1298px) 100vw, 1298px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Now, You can view the 3 dots in the App. Clicking on it, You will have two options in the drop-down menu:<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Published Questions<\/strong>: Customer Queries that are Published as FAQ.<br><strong>FAQ Design Configuration<\/strong>: Design the Color &amp; Font Size of Store Frontend.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1300\" height=\"582\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-57.png\" alt=\"faq\" class=\"wp-image-167410\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-57.png 1300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-57-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-57-300x134.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-57-768x344.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-57-1200x537.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-57-604x270.png 604w\" sizes=\"(max-width: 1300px) 100vw, 1300px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">In&nbsp;<strong>Published Questions <\/strong>section, all the Published FAQs will be listed.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Clicking on Add Question button over there, You can select a product &amp; add FAQs for that product as well.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1301\" height=\"709\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_14_41-e1552909555473.png\" alt=\"add questions\" class=\"wp-image-167419\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_14_41-e1552909555473.png 1301w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_14_41-e1552909555473-250x136.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_14_41-e1552909555473-300x163.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_14_41-e1552909555473-768x419.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_14_41-e1552909555473-1200x654.png 1200w\" sizes=\"(max-width: 1301px) 100vw, 1301px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">That is how You can add FAQs for any of Your Products.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Now, Clicking the&nbsp;<strong>FAQ Design Configuration <\/strong>menu, You can change the Text Color, Font size, background color and much more.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1301\" height=\"783\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_18_37-e1552909765804.png\" alt=\"configure design\" class=\"wp-image-167421\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_18_37-e1552909765804.png 1301w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_18_37-e1552909765804-250x150.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_18_37-e1552909765804-300x181.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_18_37-e1552909765804-768x462.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-admin-apps-ask-a-question-shopify-askme-index-php-2019-03-18-17_18_37-e1552909765804-1200x722.png 1200w\" sizes=\"(max-width: 1301px) 100vw, 1301px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">How to Display FAQs on Store&#8217;s Product Page?<\/h3><\/div><div class=\"margin-bottom-50\">\n<p class=\"has-text-align-center\"><strong>FAQs Feature:<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">To Display FAQs on Store&#8217;s Product Description Page:<\/p>\n\n\n\n<p class=\"has-text-align-center\">Copy the below-given code &amp; paste it to<strong> template\/product.liquid <\/strong>file:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">&lt;div id=\"wk-askme-faq\"&gt;&lt;\/div&gt;<\/pre>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1301\" height=\"731\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-products-glass-vask-2019-03-18-17_37_31-e1552910929613.png\" alt=\"display FAQ\" class=\"wp-image-167437\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-products-glass-vask-2019-03-18-17_37_31-e1552910929613.png 1301w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-products-glass-vask-2019-03-18-17_37_31-e1552910929613-250x140.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-products-glass-vask-2019-03-18-17_37_31-e1552910929613-300x169.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-products-glass-vask-2019-03-18-17_37_31-e1552910929613-768x432.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/screencapture-supriya4-myshopify-products-glass-vask-2019-03-18-17_37_31-e1552910929613-1200x674.png 1200w\" sizes=\"(max-width: 1301px) 100vw, 1301px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">That&#8217;s how You can display FAQ to Your Store&#8217;s Product description.<\/p>\n\n\n\n<p class=\"has-text-align-center\">You can also publish Your customer queries as FAQs from the Asked Questions section of the App.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1286\" height=\"500\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify-2.png\" alt=\"queries\" class=\"wp-image-167444\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify-2.png 1286w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify-2-250x97.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify-2-300x117.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify-2-768x299.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Demo-Store-Ask-a-question-Shopify-2-1200x467.png 1200w\" sizes=\"(max-width: 1286px) 100vw, 1286px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Go to the&nbsp;<strong>Asked Questions<\/strong>.<br>Click the <strong>View<\/strong> button in <strong>Action<\/strong> menu.<br>Go to the <strong>Whole Conversation history<\/strong> section.<br>Click <strong>Publish as Question<\/strong> &amp; <strong>Publish as Answer<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1296\" height=\"585\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-60.png\" alt=\"publish as FAQs\" class=\"wp-image-167445\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-60.png 1296w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-60-250x113.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-60-300x135.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-60-768x347.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-60-1200x542.png 1200w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Modify the Question &amp; Answers as per Your Choice and click on <strong>Save &amp; Publish<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1298\" height=\"580\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-61.png\" alt=\"publish FAQs\" class=\"wp-image-167447\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-61.png 1298w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-61-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-61-300x134.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-61-768x343.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-61-1200x536.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-61-604x270.png 604w\" sizes=\"(max-width: 1298px) 100vw, 1298px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Thus, this Question-Answer has been marked as FAQ.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1297\" height=\"576\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-62.png\" alt=\"marked as FAQ\" class=\"wp-image-167448\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-62.png 1297w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-62-250x111.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-62-300x133.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-62-768x341.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Screenshot-62-1200x533.png 1200w\" sizes=\"(max-width: 1297px) 100vw, 1297px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Customers can view the same on Your Store&#8217;s Frontend like this:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1282\" height=\"722\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-4.png\" alt=\"Frontend\" class=\"wp-image-167460\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-4.png 1282w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-4-250x141.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-4-300x169.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-4-768x433.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/03\/Baby-Shoes-\u2013-Demo-Store-4-1200x676.png 1200w\" sizes=\"(max-width: 1282px) 100vw, 1282px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">This is how Your customers can get their queries resolved related to any product even before purchasing it.<\/p>\n\n\n\n<p class=\"has-text-align-center\">For detailed User Guide,&nbsp;<a href=\"https:\/\/webkul.com\/blog\/shopify-ask-me\/\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here<\/a>.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/webkul.com\/blog\/shopify-ask-a-question-faq-feature\/\" target=\"_blank\" rel=\"noreferrer noopener\">Click here<\/a> to Explore FAQ Feature in detail.<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Check The App Demo <\/h3><\/div><div class=\"margin-bottom-50\">\n<p class=\"has-text-align-center\">Refer to the Link to check the Demo of Ask a Question App:<\/p>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/shopify-askme.myshopify.com\/pages\/demo\">https:\/\/shopify-askme.myshopify.com\/pages\/demo<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Need Help?<\/h3><\/div><div class=\"margin-bottom-50\">\n<p class=\"has-text-align-center\">If You have any query\/issue with the app, feel free to write to us at&nbsp;<strong>support@webkul.com<\/strong>&nbsp;or simply create a ticket at&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\" target=\"_blank\">https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customers always want to have a hassle-free online Shopping experience. So, don&#8217;t You think it&#8217;s a great idea to provide an Option to clear Your customer&#8217;s&nbsp;doubts even before they purchase Products from Your Store? If Yes, then Ask a Question app will help You with it. With Ask a Question for Shopify App, admin can <a href=\"https:\/\/webkul.com\/blog\/ask-a-question-for-shopify-workflow\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":183,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[841],"tags":[2085,8300,8297,8299,8477,837,8780,3384,3452,8740,2097,8762,8659,5373,8730],"class_list":["post-167161","post","type-post","status-publish","format-standard","hentry","category-shopify","tag-ask-a-question","tag-ask-a-question-faq-feature","tag-ask-a-question-shopify","tag-ask-me-for-shopify","tag-frequently-asked-questions","tag-shopify","tag-shopify-2019","tag-shopify-apps","tag-shopify-ask-a-question","tag-shopify-ask-a-question-app","tag-shopify-ask-me","tag-shopify-products","tag-shopify-store","tag-shopify-theme","tag-shopify-tutorial"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - 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