{"id":163348,"date":"2019-02-21T13:01:36","date_gmt":"2019-02-21T13:01:36","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=163348"},"modified":"2025-07-30T06:44:08","modified_gmt":"2025-07-30T06:44:08","slug":"shopify-multivendor-marketplace-refund-management","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/shopify-multivendor-marketplace-refund-management\/","title":{"rendered":"Multivendor Marketplace for Shopify: RMA"},"content":{"rendered":"\n

RMA<\/strong> i.e Return Merchandise Authorization is a process of returning a product to receive a refund.<\/p>\n\n\n\n

In Multivendor Marketplace<\/a> app, the merchant will manage all the returns and refunds outside the app i.e. from the Shopify End<\/strong> but can create a record in the app with the RMA Feature<\/strong>.<\/p>\n\n\n\n

Once the customer sends You a return request for an item, You can refund for the item from Shopify end and create a record for the same in the Multivendor App.<\/p>\n\n\n\n

After returning the item\u00a0requested by the customers & refunded from Shopify End, You as an admin can\u00a0Create a record<\/strong> of all the returns and refunds in the app for future references. <\/p>\n\n\n\n

For this, You can initiate an action to raise the RMA request from the app. This will inform the seller about the customer return request.<\/p>\n\n\n\n

Note<\/strong>:
# When you cancel or refund an order from Shopify end, it automatically reflects on the marketplace. <\/p>\n\n\n\n

But if due to any issue, the order status is not updated in the next 24 hours, then you can manually update the order refund cancel amount in the app.<\/p>\n\n\n\n

We strictly suggest you to wait for 24 hours before doing this manually otherwise the seller earnings will rollback twice & may cause a mess.<\/p>\n\n\n\n

# RMA request can be raised for partially refunded orders also.<\/p>\n\n\n\n

Let’s understand the complete Process in detail.<\/p>\n\n\n\n

RMA Configuration<\/h3><\/div>
\n

Admin first needs to configure RMA from his\/her end. Visiting the RMA Configuration section of the app. <\/p>\n\n\n\n

Admin can create various RMA status so that sellers can update the status from his end once raised from admin end.<\/p>\n\n\n\n

Multivendor Admin Panel>>Go to Orders<\/strong> menu>>Click on RMA Configuration>>Click Add RMA<\/strong>>>Mention details of RMA Status>>Save<\/strong>.<\/p>\n\n\n\n

\"RMA\"<\/figure>\n\n\n\n
\"rma\"<\/figure>\n\n\n\n

Now, Mention Status Title, RMA Type (Return\/Exchange), enter the position and save the details.<\/p>\n\n\n\n

Moreover, once the admin gets the Return\/\/Exchange request from the customer, he will manage the refund from the Shopify end.<\/p>\n\n\n\n

Suppose a customer has requested to return items of this order as shown in the below screenshot.<\/p>\n\n\n\n

\"refund\"<\/figure>\n\n\n\n

Let’s see how the admin can initiate RMA Request and inform the seller about the Order item refund.<\/p>\n<\/div>\n\n\n\n

How to Initiate RMA Request?<\/h3><\/div>
\n

ADMIN END<\/strong><\/p>\n\n\n\n

Admin can now initiate RMA request from Order section of the app.<\/p>\n\n\n\n

Multivendor Admin Panel>>Go to Orders<\/strong> menu>>Click on Order Listing menu>>Select an Order>>Click on View<\/strong>(Action)>>Click on “Raise RMA Request” (Order Detail Page)>>Initiate <\/strong>the Request.<\/p>\n\n\n\n

\"request\"<\/figure>\n\n\n\n

Further, clicking on the Raise RMA Request button in the Order detail page, admin can initiate the RMA request.<\/p>\n\n\n\n

\"order<\/figure>\n\n\n\n
\"return<\/figure>\n\n\n\n

Admin will now update the requested quantity, select RMA Type (Return\/Exchange) and click on Initiate<\/strong> button to raise the request.<\/p>\n\n\n\n

Further, Seller will receive a mail regarding the request raised by the admin.<\/p>\n\n\n\n

\"Raise<\/figure>\n\n\n\n

Admin can now view the RMA details in the Order detail section of his panel.<\/p>\n\n\n\n

\"RMA<\/figure>\n\n\n\n

Clicking on the View Button, the admin can view the complete RMA Details.<\/p>\n\n\n\n

Let’s see the Seller End.<\/p>\n<\/div>\n\n\n\n

Seller End<\/h3><\/div>
\n

The seller can now view the RMA details from the Order detail section of his seller panel.<\/p>\n\n\n\n

\"Seller<\/figure>\n\n\n\n
\"Seller<\/figure>\n\n\n\n

The seller can view the complete order & RMA details from his seller panel and update RMA Status by clicking on Edit<\/strong> button.<\/p>\n\n\n\n

Clicking on the Edit button, Seller can select the RMA status created by the admin.<\/p>\n\n\n\n

\"edit<\/figure>\n\n\n\n

Complete RMA Detail at Seller End:<\/p>\n\n\n\n

\"RMA<\/figure>\n<\/div>\n\n\n\n

Refund Processing from Shopify End<\/h3><\/div>
\n
\"order<\/figure>\n\n\n\n

Now, to process the refund requested on order return, the admin needs to visit the Order section and select the order for which he receives the return request.<\/p>\n\n\n\n

Selecting the order, the admin will click on the Refund button and proceed to refund for the item.<\/p>\n\n\n\n

\"refund\"<\/figure>\n\n\n\n

This way, the refund is managed from Shopify End.<\/p>\n\n\n\n

\"Refund<\/figure>\n\n\n\n

Admin has refunded the Item:<\/p>\n\n\n\n

\"Refunded\"<\/figure>\n\n\n\n

Once the admin refunded for the item from Shopify end, the same will be updated on the Multivendor App too at both admin and seller end.<\/p>\n\n\n\n

ADMIN END<\/strong><\/h2>\n\n\n\n
\"Admin<\/figure>\n\n\n\n

SELLER END<\/strong><\/h2>\n\n\n\n
\"Seller<\/figure>\n\n\n\n
\"Order<\/figure>\n\n\n\n

The same status will be updated on the Order detail Page of both admin and seller panel.<\/p>\n<\/div>\n\n\n\n

Check the Multivendor Return Demo<\/h3><\/div>
\n

Moreover, click the link to check the Multivendor App Demo: https:\/\/multivendor-marketplace-4.myshopify.com\/pages\/demo<\/a><\/p>\n<\/div>\n\n\n\n

Support<\/h3><\/div>
\n

Furthermore, if you have any questions\/issue then please raise a ticket at http:\/\/webkul.uvdesk.com\/<\/a> or drop a mail at support@webkul.com.<\/p>\n<\/div>\n\n\n\n

Thanks for Reading!<\/p>\n","protected":false},"excerpt":{"rendered":"

RMA i.e Return Merchandise Authorization is a process of returning a product to receive a refund. In Multivendor Marketplace app, the merchant will manage all the returns and refunds outside the app i.e. from the Shopify End but can create a record in the app with the RMA Feature. Once the customer sends You a […]<\/a><\/p>\n","protected":false},"author":183,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15591,841],"tags":[8186,2793,8531,2014,452,3533,8187,8188],"class_list":["post-163348","post","type-post","status-publish","format-standard","hentry","category-knowledge-base-multivendor-marketplace","category-shopify","tag-multivendor-refund-management","tag-refund-management","tag-return","tag-return-merchandise-authorization","tag-rma","tag-shopify-multivendor-marketplace","tag-shopify-multivendor-refund-management","tag-shopify-multivendor-rma-request"],"yoast_head":"\nMarketplace for Shopify | Refund & Return Management | RMA<\/title>\n<meta name=\"description\" content=\"In the Multivendor Marketplace App, the merchant will manage the return and refund outside the app but can create a record in the app.\" \/>\n<meta name=\"robots\" content=\"index, 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