{"id":162910,"date":"2019-02-25T07:38:00","date_gmt":"2019-02-25T07:38:00","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=162910"},"modified":"2026-02-26T13:12:45","modified_gmt":"2026-02-26T13:12:45","slug":"cscart-chat-bot","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/cscart-chat-bot\/","title":{"rendered":"User Guide for CS-Cart ChatBot"},"content":{"rendered":"

CS-Cart Chatbot<\/a> is a computer program or an artificial intelligence which conducts a conversation.<\/p>\n

It is an assistant that communicates through text messages, a virtual companion that integrates into websites, applications, or instant messengers, and helps entrepreneurs to get closer to customers.<\/p>\n

A chatbot is often described as one of the most advanced and promising expressions of interaction between humans and machines.<\/p>\n

In order to do interactive conversations with the end users of your site. “CS-Cart Chatbot” add-on is developed.<\/p>\n

CS-Cart Chatbot add-on allows businesses to do automated communication with their customers. Chatbots can send and receive messages from users.<\/p>\n

Customers can search for products, and hot deals and can track their orders from the Chat area.<\/p>\n

Furthermore, you take advantage of large language models to build a custom CS-Cart ChatGPT Chatbot<\/a>.<\/p>\n

\n
\n

Features<\/strong><\/span><\/h3>\n<\/div>\n
    \n
  • \n

    Admin can enable or disable chatbot services such as Hot Deals<\/strong>, Product Search<\/strong>, and Track Order<\/strong> from the backend configuration.<\/p>\n<\/li>\n

  • \n

    Admin can upload and manage the User Icon<\/strong>, Chatbot Icon<\/strong>, Header Icon, and other UI icons.<\/p>\n<\/li>\n

  • \n

    Option to customize the chatbot header background color<\/strong>, chatbot body background color, and overall UI appearance.<\/p>\n<\/li>\n

  • \n

    Option to configure and customize the fallback message<\/strong> displayed when no relevant response is found.<\/p>\n<\/li>\n

  • \n

    Customers can search for products directly from the chat interface.<\/p>\n<\/li>\n

  • \n

    Customers can view configured Hot Deals<\/strong> within the chatbot in a sliding format.<\/p>\n<\/li>\n

  • \n

    Customers can track their orders directly from the chat area using order details.<\/p>\n<\/li>\n

  • \n

    Customers can submit queries to the admin through the chatbot and receive a reference ID<\/strong> for tracking.<\/p>\n<\/li>\n

  • \n

    A \u201cYour Queries\u201d<\/strong> section is available for customers to view their previously submitted queries.<\/p>\n<\/li>\n

  • \n

    A \u201cClear Chat\u201d<\/strong> option is provided to reset the conversation.<\/p>\n<\/li>\n

  • \n

    Chatbot supports multilingual functionality, including English<\/strong> and Russian<\/strong>.<\/p>\n<\/li>\n<\/ul>\n

    Note: It will work only in https (SSL enabled) site.<\/span><\/strong><\/p>\n

    \n
    \n

    Video Tutorial-><\/span><\/em><\/strong><\/h3>\n<\/div>\n