\n
After the successful installation of the module, the admin can see new tabs in the back-office.<\/p>\n\n\n\nRMA Setting<\/strong><\/h2>\n\n\n\nIn the “RMA Settings”, the admin can configure the module’s general setting, RMA status\/reason, and RMA policies.<\/p>\n\n\n\n
General Settings<\/strong><\/h3>\n\n\n\nGlobal Configuration<\/h4>\n\n\n\n Under “Global Configuration”, the store admin has to select the order status for RMA, CMS page for terms & conditions, RMA policy which will apply on product return, and default RMA status.<\/p>\n\n\n\nRMA guideline<\/h4>\n\n\n\n In “RMA Guideline”, the store admin can enable\/disable the pickup facility and the display of guideline messages. Also, configure the guideline message and select the CMS page to display in the guideline message.<\/p>\n\n\n\nApproval setting<\/h4>\n\n\n\nMail configuration<\/h4>\n\n\n\n In this section, the store admin can configure the instances to send the mail to the admin and the seller.<\/p>\n\n\n\nRMA contacts<\/h4>\n\n\n\n Under “RMA contacts”, the admin can:<\/p>\n\n\n\n
\nEnter the email id on which you want to receive RMA request emails.<\/li>\n\n\n\n Select the return address in case the admin has disabled the pickup facility.<\/li>\n\n\n\n Select the RMA status to send an email regarding the return address to the customer.<\/li>\n<\/ul>\n\n\n\nIf no email id is mentioned in the “Email” field, then RMA request emails are sent to the admin’s default email id.<\/p>\n\n\n\n
Update policy<\/h4>\n\n\n\n The store admin can assign an RMA policy to the orders which have been received before the installation of the RMA module.<\/p>\n\n\n\nIn this way, you can successfully configure the marketplace RMA module.<\/p>\n\n\n\n
Suppose the admin installed the RMA module on 20\/12\/2018 and the RMA policy is not applicable on the orders received before 20\/12\/2018.<\/p>\n\n\n\nThe store admin can specify the date range under the “Update policy” tab so that RMA policy will be applied on all the orders received during this period.<\/p>\n\n\n\nStatuses<\/h3>\n\n\n\n Under “Statuses”, the admin can add new RMA statuses which will display to the customers at the front end. They can also add return reasons which will be displayed to the customer while raising RMA request.<\/p>\n\n\n\nAfter clicking on the “Add new RMA status button” the admin can add new RMA status. Firstly, the admin has to enter the status name and then select the RMA state for that status.<\/p>\n\n\n\n\nSet status as a pickup<\/li>\n<\/ul>\n\n\n\nIf enabled for this status (pickup), then the “pick up date” option gets available for admin when it changes the Status of RMA to this status(pickup).<\/p>\n<\/div>\n\n\n\n
Seller End<\/strong> View<\/strong><\/p>\n\n\n\nSuppose a customer has raised an RMA request.<\/p>\n\n\n\nWhen the admin changes the RMA status from ‘Processing in progress’ to ‘Pickup’, then a new option “Pickup Date” gets available for the seller from where he can set the pickup date of the product.<\/p>\n\n\n\n\nSet status as package received<\/li>\n<\/ul>\n\n\n\nIf enabled for this status(Package received), then “package received date” gets added when the seller changes the Status of RMA to this status (package received).<\/p>\n\n\n\n
Seller End View<\/strong><\/h4>\n\n\n\n\nSet status as refunded<\/li>\n<\/ul>\n\n\n\nIf enabled for this status(refund initiated), then the “refund details” option gets added when the seller changes the Status of RMA to this status (refund initiated).<\/p>\n\n\n\n
Seller End View<\/strong><\/h4>\n\n\n\nConfigure Prestashop Marketplace RMA<\/h3><\/div>\n
After the successful installation of the module, the admin can see new tabs in the back-office.<\/p>\n\n\n\nRMA Setting<\/strong><\/h2>\n\n\n\nIn the “RMA Settings”, the admin can configure the module’s general setting, RMA status\/reason, and RMA policies.<\/p>\n\n\n\n
General Settings<\/strong><\/h3>\n\n\n\nGlobal Configuration<\/h4>\n\n\n\n Under “Global Configuration”, the store admin has to select the order status for RMA, CMS page for terms & conditions, RMA policy which will apply on product return, and default RMA status.<\/p>\n\n\n\nRMA guideline<\/h4>\n\n\n\n In “RMA Guideline”, the store admin can enable\/disable the pickup facility and the display of guideline messages. Also, configure the guideline message and select the CMS page to display in the guideline message.<\/p>\n\n\n\nApproval setting<\/h4>\n\n\n\nMail configuration<\/h4>\n\n\n\n In this section, the store admin can configure the instances to send the mail to the admin and the seller.<\/p>\n\n\n\nRMA contacts<\/h4>\n\n\n\n Under “RMA contacts”, the admin can:<\/p>\n\n\n\n
\nEnter the email id on which you want to receive RMA request emails.<\/li>\n\n\n\n Select the return address in case the admin has disabled the pickup facility.<\/li>\n\n\n\n Select the RMA status to send an email regarding the return address to the customer.<\/li>\n<\/ul>\n\n\n\nIf no email id is mentioned in the “Email” field, then RMA request emails are sent to the admin’s default email id.<\/p>\n\n\n\n
Update policy<\/h4>\n\n\n\n The store admin can assign an RMA policy to the orders which have been received before the installation of the RMA module.<\/p>\n\n\n\nIn this way, you can successfully configure the marketplace RMA module.<\/p>\n\n\n\n
Suppose the admin installed the RMA module on 20\/12\/2018 and the RMA policy is not applicable on the orders received before 20\/12\/2018.<\/p>\n\n\n\nThe store admin can specify the date range under the “Update policy” tab so that RMA policy will be applied on all the orders received during this period.<\/p>\n\n\n\nStatuses<\/h3>\n\n\n\n Under “Statuses”, the admin can add new RMA statuses which will display to the customers at the front end. They can also add return reasons which will be displayed to the customer while raising RMA request.<\/p>\n\n\n\nAfter clicking on the “Add new RMA status button” the admin can add new RMA status. Firstly, the admin has to enter the status name and then select the RMA state for that status.<\/p>\n\n\n\n\nSet status as a pickup<\/li>\n<\/ul>\n\n\n\nIf enabled for this status (pickup), then the “pick up date” option gets available for admin when it changes the Status of RMA to this status(pickup).<\/p>\n\n\n\n
Front End View(Seller End)<\/strong><\/h4>\n\n\n\nSuppose a customer has raised an RMA request.<\/p>\n\n\n\nWhen the admin changes the RMA status from ‘Processing in progress’ to ‘Pickup’, then a new option “Pickup Date” gets available for the seller from where the admin can set the pickup date of the product.<\/p>\n\n\n\n\nSet status as package received<\/li>\n<\/ul>\n\n\n\nIf enabled for this status(Package received), then “package received date” gets added when the seller changes the Status of RMA to this status (package received).<\/p>\n\n\n\n
Seller End View<\/strong><\/h4>\n\n\n\n\nSet status as refunded<\/li>\n<\/ul>\n\n\n\nIf enabled for this status(refund initiated), then the “refund details” option gets added when the seller changes the Status of RMA to this status(refund initiated).<\/p>\n\n\n\n
Seller End View<\/strong><\/h4>\n\n\n\nReturn reasons<\/h4>\n\n\n\n Under the Return Reasons tab, the admin can add and manage the return reasons that customers can select while raising the RMA request. 9 predefined return reasons are available in the module and the admin can add as many reasons as he wants. <\/p>\n\n\n\n
Also, the admin can enable or disable and edit or delete the return reason.<\/p>\n\n\n\nClick on the Add new RMA reason to create a new return reason. On clicking the button, a form will appear with the following options:<\/p>\n\n\n\n
\nReason name \u2013 Enter the return reason name here.<\/li>\n\n\n\n Return type \u2013 Select the return type as refund, replace, or repair.<\/li>\n\n\n\n Category \u2013 Select the categories for whose products the return reason will applicable.<\/li>\n<\/ul>\n\n\n\nPolicies<\/h3>\n\n\n\n Under “Policies”, admin can add new RMA policy on behalf of the seller which will be applicable to the orders.<\/p>\n\n\n\nOn clicking “Add new policy” button the admin can add a new policy for return, refund, exchange, or repair on the store. While adding a new RMA policy, the admin can set the number of days within which the customer can request for refund, replacement, or repair from the day of delivery.<\/p>\n\n\n\n
Admin can also select the category(ies), and product(s) for which the RMA policy will apply.<\/p>\n\n\n\n\nRefund<\/strong> – In this field, specify the number of days after delivery within which the customer has to return the product to get a refund.<\/li>\n\n\n\nReplace<\/strong> – In this field, specify the number of days after delivery within which the customer can get his\/her product replaced.<\/li>\n\n\n\nRepair<\/strong> – In this field, specify the number of days after delivery within which the customer can request for his\/her product repair.<\/li>\n<\/ul>\n\n\n\nOnce admin has saved the policy, it can view it under “Policies”.<\/p>\n\n\n\nSuppose admin has assigned a 30 days RMA policy on the “Accessories” category and a 15 days RMA policy on one of the products of men’s category, then a 15 days RMA policy will be applicable to the product.<\/p>\n\n\n\n
Note: On one product only one RMA policy will be applicable.<\/p>\n\n\n\n
Front End View<\/strong><\/h4>\n\n\n\nRMA policy added by admin for the category(ies) or product(s) will be visible on the product page under “RMA policy” tab as shown below:<\/p>\n\n\n\n\n
Seller End(Front End)<\/h3>\n<\/div><\/div>\n\n\n\n After installing the module, a new tab adds on the seller dashboard to manage the RMA Requests.<\/p>\n\n\n\nAdding New RMA request<\/strong><\/h4>\n\n\n\nFrom “ADD NEW REQUEST” button seller can raise RMA request on behalf of the Customer.<\/p>\n\n\n\nA seller can also add a new policy for any particular category or on any particular product.<\/p>\n\n\n\n\n
Customer End (Raising RMA Request)<\/h3>\n<\/div><\/div>\n\n\n\nOrder details page<\/h3>\n\n\n\n Once the customer has placed the order, then he\/she can request for RMA when the status of an order changes to the status set by admin from the backend.<\/p>\n\n\n\nWhen the status of the order gets changed to the status selected by admin for placing an RMA request, then a “RETURN REQUEST” button will get available on ‘order details’ page.<\/p>\n\n\n\nAfter clicking on “RETURN REQUEST” button, a ‘DISPUTE REQUEST’ form gets opened wherein the customer has to select the type and reason of return, pickup address, and enter the description.<\/p>\n\n\n\nRMA details page<\/h3>\n\n\n\n Once a customer has submitted the RMA request, an email notification will send to the admin and the seller (if enabled by the admin)regarding the RMA request and to the customer regarding the RMA status.<\/p>\n\n\n\n
After submitting the RMA request, a customer can view all the details regarding the RMA, and the current state of the RMA on the “Dispute Request” page.<\/p>\n\n\n\nIf the admin has disabled the product pickup, then the ‘Pickup Address’ field will not display on the “DISPUTE REQUEST” form.<\/p>\n\n\n\nEmail template<\/h4>\n\n\n\n After submitting RMA request the return address mentioned by admin in the backend will be sent to the customer in an email. The customer has to send the package to the address mentioned in the email.<\/p>\n\n\n\nWhen a customer sends a message to the seller on the “Dispute Request” page, an email notification will receive by the seller and the admin (if enabled from the back-office) in which the customer’s message will mention.<\/p>\n\n\n\nThe seller can view and respond back to the customer’s message from the “Manage RMA tab”.<\/p>\n\n\n\nThe seller can change the RMA status from “Status” tab of “view” page.<\/p>\n\n\n\nThe RMA state has been changed according to the status changed by the seller.<\/p>\n\n\n\nWhen the seller updates the RMA status, an email will send to the customer containing the message. The customer can view the message, updated RMA status, and updated RMA state under the \u201cDispute Request\u201d Page<\/p>\n\n\n\nNow, when the package gets received, the RMA state gets changed according to the status added by admin for the particular RMA state.<\/p>\n\n\n\nCustomer End<\/strong><\/h4>\n\n\n\nAfter receiving the package seller can verify the product and complete the RMA.<\/p>\n\n\n\nCustomer End(Raising RMA Request)<\/h3><\/div>\n
Order details page<\/h3>\n\n\n\n Once the customer has placed the order, then he\/she can request for RMA when the status of an order changes to the status set by admin from the backend.<\/p>\n\n\n\nWhen the status of the order gets changed to the status selected by admin for placing an RMA request, then a “RETURN REQUEST” button will get available on ‘order details’ page.<\/p>\n\n\n\nAfter clicking on “RETURN REQUEST” button, a ‘DISPUTE REQUEST’ form gets opened wherein the customer has to select the type and reason of return, pickup address, and enter the description.<\/p>\n\n\n\nRMA details page<\/h3>\n\n\n\n Once a customer has submitted the RMA request, an email notification will send to the admin and the seller (if enabled by the admin)regarding the RMA request and to the customer regarding the RMA status.<\/p>\n\n\n\n
After submitting the RMA request, a customer can view all the details regarding the RMA, and the current state of the RMA on the “Dispute Request” page.<\/p>\n\n\n\nIf the admin has disabled the product pickup, then the ‘Pickup Address’ field will not display on the “DISPUTE REQUEST” form.<\/p>\n\n\n\nEmail template<\/h4>\n\n\n\n After submitting RMA request the return address mentioned by admin in the backend will be sent to the customer in an email. The customer has to send the package to the address mentioned in the email.<\/p>\n\n\n\nWhen a customer sends a message to the seller on the “Dispute Request” page, an email notification will receive by the seller and the admin (if enabled from the back-office) in which the customer’s message will mention.<\/p>\n\n\n\nThe seller can view and respond back to the customer’s message from the “Manage RMA tab”.<\/p>\n\n\n\nThe seller can change the RMA status from “Status” tab of “view” page.<\/p>\n\n\n\nThe RMA state has been changed according to the status changed by the seller.<\/p>\n\n\n\nWhen the seller updates the RMA status, an email will send to the customer containing the message. The customer can view the message, updated RMA status, and updated RMA state under the \u201cDispute Request\u201d Page<\/p>\n\n\n\nNow, when the package gets received the RMA state gets changed according to the status added by admin for the particular RMA state.<\/p>\n\n\n\nCustomer End<\/strong><\/h4>\n\n\n\nAfter receiving the package admin can verify the product and initiate the refund process.<\/p>\n\n\n\nThe seller can make a full or partial refund for the product and shipping amount.<\/p>\n\n\n\nAfter initiating the refund seller can see the refund transaction detail in “Transaction” tab.<\/p>\n\n\n\nList of RMA requests<\/h3>\n\n\n\n After the successful installation of the module, a new tab ‘Dispute Manager’<\/strong> will be available for the customers, under “My Account” from where they can view the products for which they have requested RMA.<\/p>\n\n\n\nA customer can view all the RMA requests placed by him\/her under “DISPUTE MANAGER” tab.<\/p>\n\n\n\nA customer can also raise RMA request for the order by clicking on “ADD NEW REQUEST” button.<\/p>\n\n\n\nWhen a customer clicks on ‘Details’, the dispute form gets opened from where a customer can raise an RMA request.<\/p>\n\n\n\n\n
Guest RMA<\/h3>\n<\/div><\/div>\n\n\n\n After the installation of the module, a new tab “Guest RMA” adds on the store under “Your Account”.<\/p>\n\n\n\nThe guest customers can also raise RMA requests. But to raise the RMA request, they must ensure that the status for placing RMA requests is updated.<\/p>\n\n\n\nWhen a guest customer clicks on the ‘Details’ button, a DISPUTE REQUEST form opens to request for return.<\/p>\n\n\n\n\n
Manage Marketplace RMA Request(Admin-End)<\/h3>\n<\/div><\/div>\n\n\n\nManage RMA request<\/h4>\n\n\n\n Admin can view all the ‘RMA Requests placed’ and ‘RMS Stats’ under “Manage RMA” tab.<\/p>\n\n\n\nUpdate RMA Status<\/h4>\n\n\n\nNotify via email to the customer when the admin sends a message to the customer. Additionally, the customers can also view the message under the “Dispute Request” tab on the front end.<\/p>\n\n\n\n
Front End View<\/h4>\n\n\n\n The customer can see the admin message in RMA request detail.<\/p>\n\n\n\nAdmin can update the status of RMA under ‘Status’ tab of “View” page.<\/p>\n\n\n\n
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<\/figure>\n\n\n\n![\"192.168.25.21_prestashop17_en_module_mprma_rmarequestdetail_id_rma_request21\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/192.168.25.21_prestashop17_en_module_mprma_rmarequestdetail_id_rma_request21.png\")
<\/figure>\n\n\n\n![\"webkul4\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/webkul4.png\")
<\/figure>\n\n\n\n![\"Screenshot-from-2023-01-14-15-59-01\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Screenshot-from-2023-01-14-15-59-01.png\")
<\/figure>\n\n\n\n![\"192.168.25.21_prestashop17_en_module_mprma_rmarequestdetail_id_rma_request3id_customer11\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/192.168.25.21_prestashop17_en_module_mprma_rmarequestdetail_id_rma_request3id_customer11.png\")
<\/figure>\n\n\n\n![\"manage](\"https:\/\/storecdn.webkul.com\/showcase\/590\/1719661171.png\")
<\/figure>\n\n\n\n![\"manage](\"https:\/\/storecdn.webkul.com\/showcase\/590\/1719663883.png\")
<\/figure>\n\n\n\n![\"manage](\"https:\/\/storecdn.webkul.com\/showcase\/590\/1719664086.png\")
<\/figure>\n\n\n\n![\"192.168.25.21_prestashop17_en_module_mprma_rmarequestdetail_id_rma_request4id_customer11\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/192.168.25.21_prestashop17_en_module_mprma_rmarequestdetail_id_rma_request4id_customer11-791x1024.png\")
<\/figure>\n\n\n\n![\"manage](\"https:\/\/storecdn.webkul.com\/showcase\/590\/1719664380.png\")
<\/figure>\n\n\n\n![\"192.168.25.21_prestashop17_en_module_mprma_rmarequestdetail_id_rma_request4id_customer11-2\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/192.168.25.21_prestashop17_en_module_mprma_rmarequestdetail_id_rma_request4id_customer11-2-747x1024.png\")
<\/figure>\n\n\n\n![\"manage](\"https:\/\/storecdn.webkul.com\/showcase\/590\/1719664920.png\")
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<\/figure>\n\n\n\n![\"192.168.25.21_prestashop17_en_module_mprma_managesellerrmarequest_id_rma_request4\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/192.168.25.21_prestashop17_en_module_mprma_managesellerrmarequest_id_rma_request4.png\")
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<\/figure>\n\n\n\n![\"192.168.25.21_prestashop17_en_module_mprma_managesellerrmarequest_id_rma_request4status_update1-\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/192.168.25.21_prestashop17_en_module_mprma_managesellerrmarequest_id_rma_request4status_update1--967x1024.png\")
<\/figure>\n\n\n\n![\"192.168.25.21_prestashop17_en_module_mprma_managesellerrmarequest_id_rma_request2status_update1\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/192.168.25.21_prestashop17_en_module_mprma_managesellerrmarequest_id_rma_request2status_update1.png\")
<\/figure>\n\n\n\n![\"192.168.25.21_prestashop17_en_module_mprma_managesellerrmarequest_id_rma_request2status_update1-\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/192.168.25.21_prestashop17_en_module_mprma_managesellerrmarequest_id_rma_request2status_update1--922x1024.png\")
<\/figure>\n\n\n\n![\"webkul5\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/webkul5-1200x627.png\")
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<\/figure>\n\n\n\n![\"My-account\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/My-account-1200x517.png\")
<\/figure>\n\n\n\n![\"webkul6\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/webkul6-1200x627.png\")
<\/figure>\n\n\n\n![\"webkul7\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/webkul7.png\")
<\/figure>\n\n\n\n![\"192.168.25.21_prestashop17_en_module_mprma_rmarequestdetail_add_new_request1\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/192.168.25.21_prestashop17_en_module_mprma_rmarequestdetail_add_new_request1-1049x1024.png\")
<\/figure>\n<\/div>\n\n\n\n![\"192.168.25.21_prestashop17_en_-1\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/192.168.25.21_prestashop17_en_-1-698x1024.png\")
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<\/figure>\n\n\n\n![\"192.168.25.21_prestashop17_en_module_mprma_rmaguestrequest_order_referenceYFLFJBULBemaildemodemo\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/192.168.25.21_prestashop17_en_module_mprma_rmaguestrequest_order_referenceYFLFJBULBemaildemodemo-1200x1000.png\")
<\/figure>\n\n\n\n![\"Manage-RMA-Request-\u2022-webkul\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/Manage-RMA-Request-%E2%80%A2-webkul-1200x578.png\")
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<\/figure>\n\n\n\n![\"192.168.25.21_prestashop17_en_module_mprma_rmarequestdetail_id_rma_request3\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/01\/192.168.25.21_prestashop17_en_module_mprma_rmarequestdetail_id_rma_request3.png\")
<\/figure>\n\n\n\n