{"id":158927,"date":"2019-01-18T12:44:53","date_gmt":"2019-01-18T12:44:53","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=158927"},"modified":"2025-02-20T10:55:01","modified_gmt":"2025-02-20T10:55:01","slug":"opencart-product-exchange","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/opencart-product-exchange\/","title":{"rendered":"OpenCart Product Exchange"},"content":{"rendered":"<p><span style=\"color: #ff6600;\">OpenCart product Exchange<\/span>: Using this extension, the customers can create a product exchange request for replacing the ordered product. The admin can configure various conditions and settings for the product exchange request &#8211; reasons, order status, payment method, shipping method, terms &amp; conditions, etc. The exchange will manage by a separate order ID.<\/p>\n<p>Watch the below video tutorial to understand the module workflow:<\/p>\n<div class=\"wp-block-wk-block-youtube-video wk-block--yt-video wk-block-yt-classic components-placeholder\">\n<div class=\"wk-block--yt-video-frame\">\n<div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"sd7XB5SGyu4\">\n<div class=\"components-placeholder__instructions\">sd7XB5SGyu4<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\"><span style=\"color: #008000;\"><u>Features<\/u><\/span><\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<ul>\n<li>Enable\/disable the module<\/li>\n<li>Admin can set the number of days<\/li>\n<li>Admin can select exchange on order status<\/li>\n<li>Set exchange reason sequence<\/li>\n<li>Admin can set and select multiple exchange reasons<\/li>\n<li>Select and display terms &amp; conditions<\/li>\n<li>Select the exchange shipment and payment method<\/li>\n<li>Separate order ID is created for the exchanged product<\/li>\n<li>Admin can also create an exchange request from the backend<\/li>\n<li>View and filter product exchange list<\/li>\n<li>Notify customers via email<\/li>\n<li>Customers can upload an exchange product image from the customer panel.<\/li>\n<li>The admin can enable\/disable upload image option for customers.<\/li>\n<li>The admin can set the maximum image number to upload for exchange requests.<\/li>\n<li>Select the exchange product option. eg- size, color.<\/li>\n<li>The admin can also set an image extension which required to upload.<\/li>\n<li>The admin can see the uploaded Image at product exchange order page.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\"><span style=\"color: #008000;\"><u>Installation<\/u><\/span><\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<h3>Step 1:<\/h3>\n<p>Extract the contents of the received zip folder on your system according to your OpenCart version. The extracted folder has <strong>admin<\/strong>, <strong>catalog<\/strong>, <strong>ocmod<\/strong>, and <strong>system\u00a0<\/strong>folders. Now, upload the <strong>admin, system,\u00a0<\/strong>and <strong>catalog<\/strong> directories into the <strong>Opencart root directory<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-158970 size-full\" title=\"installation\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/1_opencart_webkul_product_exchange_installation-1.png\" alt=\"installation\" width=\"800\" height=\"280\" loading=\"lazy\" \/><\/p>\n<h3>Step 2:<\/h3>\n<p>Once you have uploaded the folders, login to the admin panel and then go to <strong>Extensions-&gt;Installer<\/strong> and then upload the<strong>\u00a0zip file\u00a0<\/strong>file. The Zip file is in the <strong>ocmod<\/strong> folder under module directory with the name <strong>product_exchange.ocmod.zip<\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-158967 size-full\" title=\"zip installer\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/2_opencart_webkul_product_exchange_extension_installer-1.png\" alt=\"zip installer\" width=\"800\" height=\"546\" loading=\"lazy\" \/><\/p>\n<h3><strong>Step 3<\/strong>:<\/h3>\n<p>After uploading the <strong>Zip\u00a0file<\/strong> go to the <strong>Extensions<\/strong> -&gt; <strong>Modifications<\/strong> then click on <strong>refresh <\/strong>field.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-158968 size-full\" title=\"refresh modification\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/3_opencart_webkul_product_exchange_modifications-1.png\" alt=\"refresh modification\" width=\"800\" height=\"412\" loading=\"lazy\" \/><\/p>\n<h3>Step 4:<\/h3>\n<p>After that in admin panel go to\u00a0<strong>System<\/strong>\u00a0-&gt;\u00a0<strong>Users<\/strong>\u00a0-&gt;\u00a0<strong>User Groups<\/strong> then edit the group <strong>\u2018Administrator\u2019<\/strong>\u00a0and choose to\u00a0<strong>select all<\/strong>\u00a0for both\u00a0<strong>Access<\/strong>\u00a0and\u00a0<strong>Modify Permission<\/strong> for the permission that you want to provide then <strong>Save<\/strong>\u00a0it.<\/p>\n<p><img decoding=\"async\" class=\"img-center-small zm-zoomer zm-zoomer-in aligncenter\" title=\"access permission\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/4_opencart_webkul_product_exchange_access_permission.png\" alt=\"access permission\" width=\"800\" height=\"625\" loading=\"lazy\" \/><\/p>\n<h3><strong>Step 5: <\/strong><\/h3>\n<p>Now go to <strong>Extensions<\/strong>-&gt; <strong>Extensions<\/strong>-&gt;<strong>Modules<\/strong>-&gt;<strong>Product Exchange<\/strong> then <strong>click<\/strong> the <strong>install <\/strong>button to install the module.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-158960 size-full\" title=\"install extension\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/5_opencart_webkul_product_exchange_install_module.png\" alt=\"install extension\" width=\"800\" height=\"568\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\"><span style=\"color: #008000;\"><u>Module Configuration Settings<\/u><\/span><\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>After the installation of OpenCart Product Exchange , the admin will navigate through <strong>Extensions<\/strong>-&gt;<strong>Extensions<\/strong>-&gt;<strong>Modules<\/strong>-&gt;<strong>Product<\/strong> <strong>Exchange<\/strong> then tap the <strong>edit<\/strong> button to bring up the <strong>module configuration settings<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-158964 size-full\" title=\"module configuration settings\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/6_opencart_webkul_product_exchange_module_configuration.png\" alt=\"module configuration settings\" width=\"800\" height=\"927\" loading=\"lazy\" \/><\/p>\n<p>Here, the admin will get the following options:<\/p>\n<ul>\n<li><strong>Status<br \/>\n<\/strong>Select the status as <strong>Enabled<\/strong> to make use of this extension else select <strong>Disabled<\/strong>.<\/li>\n<li><strong>Number Of Days<\/strong><br \/>\nSet the number of days after order place up to which the products can be exchanged.<\/li>\n<li><strong>Exchange On Order Status<\/strong><br \/>\nSelect the <a href=\"https:\/\/webkul.com\/blog\/opencart-order-tracking-extension\" target=\"_blank\" rel=\"noopener noreferrer\">order status<\/a> on which the <strong>exchange<\/strong> button will be visible to the customer.<\/li>\n<li><strong>Exchange Reason<\/strong><br \/>\nSelect the exchange reasons that will be visible to the customer for exchanging the products.<\/li>\n<li><strong>Exchange Reason Sequence<\/strong><br \/>\nSet the sequence of the exchange reasons according to which they will display to the customer.<\/li>\n<li><strong>Terms and Conditions<\/strong><br \/>\nSelect the Terms &amp; Conditions that will be applicable for product exchange.<\/li>\n<li><strong>Exchange Payment Method<\/strong><br \/>\nSelect the <strong>payment method<\/strong> to be used when the user(<strong>customer<\/strong> or <strong>guest<\/strong>) wants to exchange the product.<\/li>\n<li><strong>Exchange Shipping Method<\/strong><br \/>\nSelect the Shipping method to be used when the user(customer or guest) wants to exchange the product.<\/li>\n<\/ul>\n<h4>Configuration &#8211; Upload Image<\/h4>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-260367\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Image-upload-configuration.png\" alt=\"Image-upload-configuration\" width=\"1009\" height=\"507\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Image-upload-configuration.png 1009w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Image-upload-configuration-300x151.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Image-upload-configuration-250x126.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Image-upload-configuration-768x386.png 768w\" sizes=\"(max-width: 1009px) 100vw, 1009px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<p>Apart from all configuration settings, the admin can enable upload an image option for customers. To do so, the admin will &#8211;<\/p>\n<ul>\n<li><strong>Image Upload Status<\/strong> &#8211; Select enable if the admin wants to allow the customer to upload an image while generating exchange else select disable.<\/li>\n<li><strong>Maximum upload image size<\/strong> &#8211; The admin can set the maximum size limit to upload an image.<\/li>\n<li><strong>Allowed image extensions<\/strong> &#8211; Use which image formats are allowed to be uploaded.<\/li>\n<li><strong>Allowed image Mime types<\/strong> &#8211; Add which mime types are required to upload.<\/li>\n<li><strong>Maximum upload images &#8211; <\/strong>Enter the maximum number required to upload an image.<\/li>\n<\/ul>\n<h3 class=\"panel-title\"><span style=\"color: #008000;\"><u>Generate Exchange Request By Customer<\/u><\/span><\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>After a customer places an order, all the orders are visible to the customer under the <strong>Order History<\/strong> section.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-168705 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_order_history_list.png\" alt=\"customer_order_history_list\" width=\"774\" height=\"304\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_order_history_list.png 774w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_order_history_list-250x98.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_order_history_list-300x118.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_order_history_list-768x302.png 768w\" sizes=\"(max-width: 774px) 100vw, 774px\" loading=\"lazy\" \/><\/p>\n<p>Here, the customer can check any particular placed order by tapping the <strong>View<\/strong> button thus bringing up the order details. Here, the customer is not able to see any exchange button.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-168707 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_order_history_view_order_details.png\" alt=\"customer_order_history_view_order_details\" width=\"782\" height=\"807\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_order_history_view_order_details.png 782w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_order_history_view_order_details-241x249.png 241w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_order_history_view_order_details-291x300.png 291w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_order_history_view_order_details-768x793.png 768w\" sizes=\"(max-width: 782px) 100vw, 782px\" loading=\"lazy\" \/><\/p>\n<p>Now, depending on the selected <strong>order status<\/strong> by the admin in the <strong>module configuration<\/strong>, when the admin <strong>changes<\/strong> the order state to the selected <strong>order status<\/strong>, the exchange button appears at the customer end.<\/p>\n<p>However, this button will be gone if the<strong> set days<\/strong> for <b>exchange\u00a0<\/b>have <strong>passed<\/strong> or if the customer has <strong>already generated<\/strong> an exchange <strong>request<\/strong> for the order.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-168710 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_order_history_return_button_visible.png\" alt=\"customer_order_history_return_button_visible\" width=\"774\" height=\"836\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_order_history_return_button_visible.png 774w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_order_history_return_button_visible-231x249.png 231w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_order_history_return_button_visible-278x300.png 278w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_order_history_return_button_visible-768x830.png 768w\" sizes=\"(max-width: 774px) 100vw, 774px\" loading=\"lazy\" \/><\/p>\n<p>Tapping the <b>exchange\u00a0<\/b>button brings up another section. Here, the customer needs to <strong>select<\/strong> the <strong>Reason<\/strong> for <strong>exchange<\/strong>, select if the product is open, and enter the faulty or details.<\/p>\n<p>In addition, customers can upload an exchange image for reference, even can upload multiple images by clicking the upload product image button depend on the admin configuration.<\/p>\n<p>Now, after clicking the <strong>Submit<\/strong> button a product exchange request will generate.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-260408\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Product-Exchange.png\" alt=\"Product-Exchange\" width=\"800\" height=\"1200\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Product-Exchange.png 800w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Product-Exchange-200x300.png 200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Product-Exchange-683x1024.png 683w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Product-Exchange-166x249.png 166w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Product-Exchange-768x1152.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\"><span style=\"color: #008000;\"><u>View Product Exchange List<\/u><\/span><\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>After the customer taps <strong>Submit<\/strong> button exchange order gets generated and can be checked by navigating to <strong>Product Exchange List<\/strong>(under customer panel).<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-159237 size-full\" title=\"product exchange list \" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/13_opencart_webkul_product_exchange_customer_return_check.png\" alt=\"product exchange list \" width=\"592\" height=\"344\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/13_opencart_webkul_product_exchange_customer_return_check.png 592w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/13_opencart_webkul_product_exchange_customer_return_check-250x145.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/13_opencart_webkul_product_exchange_customer_return_check-300x174.png 300w\" sizes=\"(max-width: 592px) 100vw, 592px\" loading=\"lazy\" \/><\/p>\n<p>At the same time, another <strong>order<\/strong>(for the exchange product) is created under the <strong>backend sales section<\/strong> of the Opencart webstore that can be checked by the admin.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-168718 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/admin_product_exchange.png\" alt=\"admin_product_exchange\" width=\"800\" height=\"396\" loading=\"lazy\" \/><\/p>\n<p>Also, the customer can see a <strong>complete list<\/strong> of exchange products for which the customer has generated the exchange request.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-168720\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_product_exchange_list_return.png\" alt=\"customer_product_exchange_list_return\" width=\"663\" height=\"260\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_product_exchange_list_return.png 663w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_product_exchange_list_return-250x98.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/customer_product_exchange_list_return-300x118.png 300w\" sizes=\"(max-width: 663px) 100vw, 663px\" loading=\"lazy\" \/><\/p>\n<p>In order to <strong>view<\/strong> the <strong>details<\/strong> of a particular <strong>product exchange<\/strong> order tap the <strong>View<\/strong> button.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-260411\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Product-exchange-details.png\" alt=\"Product-exchange-details\" width=\"783\" height=\"1024\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Product-exchange-details.png 783w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Product-exchange-details-229x300.png 229w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Product-exchange-details-190x249.png 190w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Product-exchange-details-768x1004.png 768w\" sizes=\"(max-width: 783px) 100vw, 783px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\"><span style=\"color: #008000;\"><u>Admin Management<\/u><br \/>\n<\/span><\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>At the admin back end, the webstore owner has a <strong>Product Exchange<\/strong> menu option.<\/p>\n<p>The<strong> product exchange <\/strong>section will show a<strong>ll the product exchange<\/strong> <strong>orders<\/strong> placed by the <strong>customers.<\/strong><\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-168723 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/return_deatils_product_list_admin_end.png\" alt=\"return_deatils_product_list_admin_end\" width=\"800\" height=\"423\" loading=\"lazy\" \/><\/p>\n<p>Tapping the <strong>edit<\/strong> button under the <strong>Action<\/strong> column, this opens up the details for the particular <strong>product exchanged<\/strong>. Here, under the <strong>General<\/strong> tab the admin can see the <strong>order information<\/strong> for the product exchange that the customer has submitted.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-260413\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Admin-product-exchange-details.png\" alt=\"Admin-product-exchange-details\" width=\"800\" height=\"1400\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Admin-product-exchange-details.png 800w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Admin-product-exchange-details-171x300.png 171w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Admin-product-exchange-details-585x1024.png 585w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Admin-product-exchange-details-142x249.png 142w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/Admin-product-exchange-details-768x1344.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p>Under the <strong>History<\/strong> tab, the admin can add then check the history for this particular order to notify the customer.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-168726 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/history_add_complete_order.png\" alt=\"history_add_complete_order\" width=\"800\" height=\"760\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\"><span style=\"color: #008000;\"><u>Add Product Exchange &#8211; On Customers&#8217; Behalf<\/u><br \/>\n<\/span><\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>In order to add a product exchange on the customer&#8217;s behalf, the admin will navigate through <strong>Product Exchange <\/strong>menu option. Here, on the top right-hand side tap the <strong>Add<\/strong> button to create an exchange request.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-168736 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/add_product_on_customer_behalf.png\" alt=\"add_product_on_customer_behalf\" width=\"800\" height=\"376\" loading=\"lazy\" \/><\/p>\n<p>This brings up the section to <strong>add the exchange request<\/strong> on the<strong> customer&#8217;s behalf<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-168773\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/add_exchange_for_customer_by_admin.png\" alt=\"add_exchange_for_customer_by_admin\" width=\"800\" height=\"1365\" loading=\"lazy\" \/><\/p>\n<h4>General<\/h4>\n<p>Under the <strong>General<\/strong> tab to add the product exchange on behalf of the customer, the admin will(exact details need to enter) &#8211;<\/p>\n<ul>\n<li>Enter the particular <strong>Order ID <\/strong>for which the admin want to create the exchange request.<\/li>\n<li>Select the <strong>Order Date<\/strong> for the order.<\/li>\n<li>Select the <strong>Customer<\/strong> from the drop-down option and <strong>rest of the fields<\/strong> like &#8211;<strong> First name <\/strong>and <strong>Last name <\/strong>get added.<\/li>\n<li>Enter the <strong>Email Address<\/strong> and the <strong>Telephone<\/strong> number of the customer.<\/li>\n<li>Search the <strong>Product Name<\/strong> and the<strong> Model number<\/strong> gets auto filled.<\/li>\n<li>Enter the <strong>Quantity<\/strong> to exchange.<\/li>\n<li>Select the <strong>Exchange Reason<\/strong>.<\/li>\n<li>Select whether the <strong>Packaging<\/strong> is opened.<\/li>\n<li>Enter the <strong>Comment<\/strong> for the particular replacement product.<\/li>\n<li>For <strong>Exchange on Order Status<\/strong> select the order status.<\/li>\n<li><strong>Exchange Product Name<\/strong> auto-fills in.<\/li>\n<li>Choose the <strong>option<\/strong> if any available for the product.<\/li>\n<li>Tap the <strong>save<\/strong> button thereafter to save the product exchange.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\"><span style=\"color: #008000;\"><u>Guest Product Exchange Process<\/u><br \/>\n<\/span><\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>The <strong>guest user<\/strong> can also send a request for<strong> product exchange<\/strong> by clicking on the<strong> Guest Product Exchange<\/strong> link in the footer of the website.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-159398 size-full\" title=\"guest product exchange \" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/1-2.png\" alt=\"guest product exchange \" width=\"580\" height=\"252\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/1-2.png 580w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/1-2-250x109.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/1-2-300x130.png 300w\" sizes=\"(max-width: 580px) 100vw, 580px\" loading=\"lazy\" \/><br \/>\nAfter that, the guest customer will have this form wherein the guest will enter his <strong>Order ID<\/strong> and his <strong>Guest Email ID<\/strong> to bring up his order and to proceed further.<br \/>\n<img decoding=\"async\" class=\"aligncenter wp-image-159399 size-full\" title=\"Process guest \" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/2-2.png\" alt=\"Process guest \" width=\"800\" height=\"329\" loading=\"lazy\" \/><\/p>\n<p>After clicking the<strong> Get Order Details<\/strong> button <strong>order details<\/strong> will fetch and the guest can see the <strong>exchange<\/strong> button for requesting an exchange.<\/p>\n<p>That&#8217;s all for the <span style=\"color: #ff6600;\">OpenCart Product Exchange<\/span> extension. Moreover, for any queries or suggestions regarding the extension get back at <span style=\"color: #0000ff;\">support@webkul.com<\/span> or raise a <a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\" rel=\"noopener\">ticket<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>OpenCart product Exchange: Using this extension, the customers can create a product exchange request for replacing the ordered product. The admin can configure various conditions and settings for the product exchange request &#8211; reasons, order status, payment method, shipping method, terms &amp; conditions, etc. The exchange will manage by a separate order ID. Watch the <a href=\"https:\/\/webkul.com\/blog\/opencart-product-exchange\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":79,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[305],"tags":[2071,8042],"class_list":["post-158927","post","type-post","status-publish","format-standard","hentry","category-opencart","tag-opencart","tag-product-exchange"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>OpenCart Product Exchange<\/title>\n<meta name=\"description\" content=\"Now, with OpenCart Product Exchange extension the customers can create product exchange request for replacing the ordered product from store.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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