{"id":156670,"date":"2019-01-08T07:39:50","date_gmt":"2019-01-08T07:39:50","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=156670"},"modified":"2025-06-03T13:36:19","modified_gmt":"2025-06-03T13:36:19","slug":"odoo-website-helpdesk-and-support-teams","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/odoo-website-helpdesk-and-support-teams\/","title":{"rendered":"Odoo Website Helpdesk &#038; Support Teams"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">INTRODUCTION<\/h2>\n\n\n\n<p>Customers are an important part of any business, and it is the job of the organization to satisfy its customers by providing them support whenever it is required. <\/p>\n\n\n\n<p>Providing support to the customer is important as when the customer is satisfied with the services provided by the organization will recommend it to others as well.\u00a0<\/p>\n\n\n\n<p>It has several names- helpdesk, customer service desk, or <a href=\"https:\/\/webkul.com\/odoo-support-and-maintenance-services\/\">Odoo support<\/a> team. By design, the support team in Odoo allows businesses to address the consumer problems effectively by actually automating the problem settlement process through ticket processing.\u00a0<\/p>\n\n\n\n<p>Nevertheless, the support team in Odoo relies mainly on handling client issues, while IT service administration frequently tends to the demands of internal operation.<\/p>\n\n\n\n<p>\u00a0Allow consumers on your Odoo website to submit their query\/issue directly to the relevant team or staff of Odoo Website Helpdesk or Support Teams module. <\/p>\n\n\n\n<p>Enables the Odoo user to exhibit the support\/helpdesk teams and their various corresponding members on the Odoo Website. <\/p>\n\n\n\n<p>Consumers will pick a team and increase the support\/query fee. The Odoo customer will test the team affiliated with the ticket in the backend of Odoo and adjust it if necessary.<\/p>\n\n\n\n<p><a href=\"https:\/\/store.webkul.com\/Odoo-Website-Helpdesk-Support-System.html\" target=\"_blank\" rel=\"noreferrer noopener\">Odoo Website Helpdesk &amp; Support System<\/a> generates revenues by accepting new requirements from potential clients in Odoo.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">FEATURES<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On the Odoo official Website, registered customers can lift a query\/issue way to the forefront mostly with the customer support\/Helpdesk team.<\/li>\n\n\n\n<li>Odoo Backend, various teams can also be allocated according to the eligibility criteria with their members.<\/li>\n\n\n\n<li>The teams could be seen on the helpdesk menu mostly on the Odoo Website.<\/li>\n\n\n\n<li>Customers should pick the correct team from the Helpdesk menu, edit the service ticket, and apply it.<\/li>\n\n\n\n<li>The user\/manager of the support desk could even interpret the team and the service desk account associated with the ticket by attempting to open the ticket on the server-side of Odoo.<\/li>\n\n\n\n<li>The service desk team and the individual can be updated and re-assigned to a ticket by the Odoo customer on the service side of the Odoo.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">INSTALLATION<\/h2>\n\n\n\n<p>1.) Once you purchase the App from the Webkul store, you will receive the link to download the zip file of the module.<br>2.) Extract the file on your system after the download finishes. You will be able to see a folder named- \u2018<strong>website_team_helpdesk_system<\/strong>\u2019.<br>3.) Copy and paste this folder inside your Odoo <strong>Add-Ons<\/strong> path.<br>4.) Now, open the Odoo App and click on the Settings menu. Here, click on <strong>Activate the Developer Mode<\/strong>.<br>5.) Then, open the Apps menu and click on the \u2018<strong>Update Modules List<\/strong>\u2019.<br>6.) In the search bar, remove all the filters and search \u2018<strong>website_team_helpdesk_system<\/strong>\u2019.<br>7.) You will be able to see the module in the search result. Click on <strong>\u2018Install<\/strong>\u2019 to install it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">WORKFLOW&nbsp;<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Backend View:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Firstly login to Odoo Database to go to the <strong>\u2018Helpdesk\u2019<\/strong> module.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"462\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-79-1200x462.png\" alt=\"Navigate to Odoo Website Helpdesk And Support Teams\" class=\"wp-image-251863\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-79-1200x462.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-79-300x115.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-79-250x96.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-79-768x296.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-79.png 1263w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>2. In the Helpdesk module go to Search&gt;&gt; Tickets, here you can create a new ticket and manage all the tickets generated by the customers.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1143\" height=\"524\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-80.png\" alt=\"Navigate to tickets for Odoo Website Helpdesk And Support Teams\" class=\"wp-image-251864\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-80.png 1143w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-80-300x138.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-80-250x115.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-80-768x352.png 768w\" sizes=\"(max-width: 1143px) 100vw, 1143px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Create Ticket<\/h3>\n\n\n\n<p>3. Click on the <strong>&nbsp;\u2018Create\u2019<\/strong> button to create new tickets. Add the \u2018<strong>Subject<\/strong>\u2019, \u2018<strong>Contact Name<\/strong>\u2019, \u2018<strong>Category<\/strong>\u2019, \u2018<strong>Email<\/strong>\u2019, and all the other details while creating the ticket. Click on the \u2018<strong>Save\u2019<\/strong> button to save the ticket.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"458\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-81-1200x458.png\" alt=\"Creating a new ticket and save it\" class=\"wp-image-251867\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-81-1200x458.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-81-300x114.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-81-250x95.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-81-768x293.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-81.png 1272w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>4. Once the ticket is created and you have started to resolve the issue of the ticket. Click on the \u2018<strong>Resolve<\/strong>\u2019 button to resolve the ticket.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"477\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-82-1200x477.png\" alt=\"Click on resolve to change the ticket status.\" class=\"wp-image-251868\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-82-1200x477.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-82-300x119.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-82-250x99.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-82-768x305.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-82.png 1295w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>5. Once you click on the \u2018<strong>Resolve<\/strong>\u2019 button a pop-up will appear in which you can select the stage of the ticket. There are mainly four stages for the ticket \u2018<strong>New<\/strong>\u2019, \u2018<strong>In Progress<\/strong>\u2019, \u2018<strong>Solved<\/strong>\u2019, and <strong>\u2018Cancelled<\/strong>\u2019. Also, you can create and edit the stages.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1169\" height=\"480\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-83.png\" alt=\"Selecting status for ticket in Odoo Website Helpdesk And Support Teams\" class=\"wp-image-251871\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-83.png 1169w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-83-300x123.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-83-250x103.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-83-768x315.png 768w\" sizes=\"(max-width: 1169px) 100vw, 1169px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>6. In the \u2018<strong>Helpdesk<\/strong>\u2019 module go to Configuration&gt;&gt; Teams to create new teams. Click on the \u2018<strong>Create<\/strong>\u2019 button to create a new team.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"277\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-84-1200x277.png\" alt=\"Navigate to teams and Creating New Teams.\" class=\"wp-image-251873\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-84-1200x277.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-84-300x69.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-84-250x58.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-84-768x177.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-84.png 1300w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>7. Add the \u2018<strong>Team Name<\/strong>\u2019, \u2018<strong>Manager<\/strong>\u2019, and other details. Click on the \u2018<strong>Save<\/strong>\u2019 button to save the teams.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"433\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-85-1200x433.png\" alt=\"Adding details and saving new teams.\" class=\"wp-image-251875\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-85-1200x433.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-85-300x108.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-85-250x90.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-85-768x277.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-85.png 1262w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>8. In the \u2018<strong>Helpdesk<\/strong>\u2019 module go to Configuration&gt;&gt;Stages to create new stages for the ticket.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"304\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-86-1200x304.png\" alt=\"Navigate to stages and creating new stages in Odoo Website Helpdesk And Support Teams.\" class=\"wp-image-251876\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-86-1200x304.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-86-300x76.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-86-250x63.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-86-768x194.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-86.png 1296w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>9.Add the \u2018<strong>Stage Name<\/strong>\u2019 and other details. Click on the \u2018<strong>Save<\/strong>\u2019 button to save the stage.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"377\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-87-1200x377.png\" alt=\"Adding details and saving new stages.\" class=\"wp-image-251878\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-87-1200x377.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-87-300x94.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-87-250x79.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-87-768x241.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-87.png 1298w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>10. In the \u2018<strong>Helpdesk<\/strong>\u2019 module go to <strong>Configuration&gt;&gt;Categories<\/strong> to create new stages for the ticket.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"410\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-88-1200x410.png\" alt=\"Navigate to categories and creating new categories.\" class=\"wp-image-251880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-88-1200x410.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-88-300x102.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-88-250x85.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-88-768x262.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-88.png 1297w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>11. Add the \u2018<strong>Category Name<\/strong>\u2019, \u2018<strong>Responsible Team<\/strong>\u2019, \u2018<strong>Responsible User<\/strong>\u2019, and other details. Click on the \u2018<strong>Save<\/strong>\u2019 button to save the categories.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"447\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-89-1200x447.png\" alt=\"Adding all details and saving new categories.\" class=\"wp-image-251881\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-89-1200x447.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-89-300x112.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-89-250x93.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-89-768x286.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-89.png 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>12. In the \u2018<strong>Helpdesk<\/strong>\u2019 module go to Configuration&gt;&gt;Topics to create new stages for the ticket.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"413\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-90-1200x413.png\" alt=\"Navigate to topics and create new topics in Odoo Website Helpdesk And Support Teams.\" class=\"wp-image-251884\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-90-1200x413.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-90-300x103.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-90-250x86.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-90-768x265.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-90.png 1295w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>13. Add \u2018<strong>Topic Name<\/strong>\u2019, \u2018<strong>Category\u2019<\/strong>, and other details. Click on the \u2018<strong>Save<\/strong>\u2019 button to save the topic.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"457\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-91-1200x457.png\" alt=\"Adding all the details and saving nw topics.\" class=\"wp-image-251885\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-91-1200x457.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-91-300x114.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-91-250x95.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-91-768x292.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-91.png 1300w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Frontend View:<\/h3>\n\n\n\n<p>14. You can generate a new ticket from the website as well go to <strong>Website&gt;&gt;Helpdesk&gt;&gt;Tickets<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"362\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-92-1200x362.png\" alt=\"Navigate to tickets from website.\" class=\"wp-image-251886\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-92-1200x362.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-92-300x90.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-92-250x75.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-92-768x231.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-92.png 1274w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>15. As you click on the Tickets tab you will be re-directed to another screen where you can add the details to generate a new ticket.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1196\" height=\"563\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-93.png\" alt=\"Creating tickets from Odoo Website Helpdesk And Support Teams.\" class=\"wp-image-251889\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-93.png 1196w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-93-300x141.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-93-250x118.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-93-768x362.png 768w\" sizes=\"(max-width: 1196px) 100vw, 1196px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>16. As soon as you submit the ticket you will receive a message with your ticket number that has been generated once you submit the ticket.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"375\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-94-1200x375.png\" alt=\"Generation of ticket number.\" class=\"wp-image-251891\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-94-1200x375.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-94-300x94.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-94-250x78.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-94-768x240.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-94.png 1278w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>17. You can also view all the generated tickets and their status by clicking on the&nbsp; \u2018<strong>All Ticket<\/strong>\u2019 button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"355\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-95-1200x355.png\" alt=\"View of all the tickets created in Odoo Website Helpdesk And Support Teams module\" class=\"wp-image-251892\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-95-1200x355.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-95-300x89.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-95-250x74.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-95-768x227.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/image-95.png 1254w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Also, Read The User Guides For The Other Modules<\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong><a href=\"https:\/\/webkul.com\/blog\/odoo-website-sso\/\" target=\"_blank\" rel=\"noreferrer noopener\">Odoo Website SSO<\/a><\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/store.webkul.com\/Odoo-Subscription-Management.html\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Odoo Subscription Management<\/strong><\/a><\/p>\n<\/blockquote>\n\n\n\n<p>Also, you can check our <a href=\"https:\/\/store.webkul.com\/Odoo\/Payment.html\" target=\"_blank\" rel=\"noreferrer noopener\">Odoo payment methods<\/a> module for seamless and secure transaction options on your Odoo website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">NEED HELP?<\/h2>\n\n\n\n<p>Was this guide helpful? Please share your feedback in the comments below.<\/p>\n\n\n\n<p>If you have any issues\/queries regarding the module please raise a ticket at<\/p>\n\n\n\n<p><a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/<\/a><\/p>\n\n\n\n<p>For any doubt contact us at <strong>support@webkul.com.<\/strong><\/p>\n\n\n\n<p><strong>Thanks for reading!!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>INTRODUCTION Customers are an important part of any business, and it is the job of the organization to satisfy its customers by providing them support whenever it is required. Providing support to the customer is important as when the customer is satisfied with the services provided by the organization will recommend it to others as <a href=\"https:\/\/webkul.com\/blog\/odoo-website-helpdesk-and-support-teams\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":321,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2030,2007],"tags":[1387,1267,7979,7980],"class_list":["post-156670","post","type-post","status-publish","format-standard","hentry","category-e-commerce","category-odoo","tag-helpdesk","tag-odoo","tag-support-team","tag-website-helpdesk-support-teams"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Odoo Website Helpdesk &amp; Support Teams | Chat with customers<\/title>\n<meta name=\"description\" content=\"Odoo Website Helpdesk &amp; Support Teams: The purpose is to save the time by grouping different members to provide support fo raised tickets.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/odoo-website-helpdesk-and-support-teams\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Odoo Website Helpdesk &amp; 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