Features of the Prestashop Social Live Chat module<\/h3>\n<\/div><\/div>\n\n\n\n\n- The customer can ask queries from the Facebook messenger on the store.<\/li>\n\n\n\n
- The customer can talk directly to the admin of the store.<\/li>\n\n\n\n
- Admin can response back from their Store page on Facebook.<\/li>\n\n\n\n
- Admin can set the particular time in which he\/she want to be online.<\/li>\n\n\n\n
- An admin can set the offline message, that will be sent to the customer if he\/she will not be available\/offline.<\/li>\n\n\n\n
- Admin can set the chat plugin color according to their website theme.<\/li>\n<\/ul>\n\n\n\n\n
How to install the Prestashop Social Live Chat module<\/h3>\n<\/div><\/div>\n\n\n\n\n- Firstly, go to the module manager in back office and click on \u2018upload a module\u2019.<\/li>\n\n\n\n
- After that, drag and drop the module file or select the file from the system.<\/li>\n\n\n\n
- In this way, the module installation will be successful.<\/li>\n<\/ul>\n\n\n\n
![\"upload](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/1.jpg\")
<\/figure>\n\n\n\n![\"select](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/2.jpg\")
<\/figure>\n\n\n\n![\"installation](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/3.jpg\")
<\/figure>\n\n\n\n\nConfiguration<\/h3>\n<\/div><\/div>\n\n\n\n
After installation, the admin has to configure the module.<\/p>\n\n\n\n![\"configure](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/4-1.jpg\")
<\/figure>\n\n\n\nBefore configuring the module make sure that you have “Page access token” and “Facebook page id”.<\/p>\n\n\n\n
For “Facebook page id” you need to create a Facebook page for that.<\/p>\n\n\n\n
For “Page access token” please follow the below steps.<\/p>\n\n\n\n
1. Go to https:\/\/developers.facebook.com\/<\/a><\/p>\n\n\n\n2. Go to My Apps- Create New App<\/p>\n\n\n\n![\"facebook](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/6-1.jpg\")
<\/figure>\n\n\n\n![\"Create](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/7-1.jpg\")
<\/figure>\n\n\n\nAfter creating the App you will be redirected to the Dashboard<\/p>\n\n\n\n![\"app](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/8-1.jpg\")
<\/figure>\n\n\n\nIn the Dashboard, you will have set up the “messenger<\/strong>” and “webhook<\/strong>( if you want offline feature too)”.<\/p>\n\n\n\n![\"product](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/9-1.jpg\")
<\/figure>\n\n\n\nAfter setting up the “Messenger<\/strong>” and “Webhook<\/strong>” you can see it in the “Products” tab.<\/p>\n\n\n\n![\"messenger](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/10-1.jpg\")
<\/figure>\n\n\n\nGo to “Messenger”–>”setting”, select the facebook page that you have created or already have. After selecting the page you can see your “Page access token”.<\/p>\n\n\n\n![\"messenger](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/11-1.jpg\")
<\/figure>\n\n\n\nWebhook Setup<\/strong><\/p>\n\n\n\nIf you want to use offline feature too then you will have to set up the “Webhook<\/strong>” and for that, you must have to submit your app for the messenger review. Explained below in detail.<\/p>\n\n\n\n![\"review](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/11.1.jpg\")
<\/figure>\n\n\n\nAfter the Approval of the “App” from Messenger review team, you will have to set up the Webhook<\/strong>.<\/p>\n\n\n\n![\"webhook](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/11.2.jpg\")
<\/figure>\n\n\n\n![\"webhook](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/11.3-1.jpg\")
<\/figure>\n\n\n\nAfter getting the “Page Access token<\/strong>” and “Facebook page id<\/strong>” you can start the configuration of the module.<\/p>\n\n\n\nChat Plugin Setup<\/strong><\/p>\n\n\n\n![\"chat](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/12-1.jpg\")
<\/figure>\n\n\n\nDialog display type-<\/strong><\/p>\n\n\n\n\n- Show<\/li>\n\n\n\n
- Hide<\/li>\n\n\n\n
- Fade<\/li>\n<\/ul>\n\n\n\n
![\"dialog](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/12.5.jpg\")
<\/figure>\n\n\n\nShow: <\/strong>The Greeting dialog box will remain open for desktop as well as mobile after the number of seconds as set by the admin in the module configuration.<\/p>\n\n\n\nHide: <\/strong>The Greetings dialog box will be hidden until the customer clicks on the chat plugin.<\/p>\n\n\n\nFade: <\/strong>The Greetings dialog box will remain open for the desktop only after the number of seconds as set by the admin in the module configuration.<\/p>\n\n\n\n![\"dialog](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/13-1.jpg\")
<\/figure>\n\n\n\n![\"dialog](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/14-1.jpg\")
<\/figure>\n\n\n\nFacebook Setup<\/strong><\/p>\n\n\n\n![\"facebook](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/15-2.jpg\")
<\/figure>\n\n\n\nWorking Hours Setting-<\/strong><\/p>\n\n\n\n![\"working](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/01\/16-2.jpg\")
<\/figure>\n\n\n\n\nSupport<\/h3>\n<\/div><\/div>\n\n\n\n
For any kind of technical assistance or query, please raise a ticket<\/a> or send us a mail at support@webkul.com<\/strong><\/p>\n\n\n\nAlso, please explore our Prestashop development services<\/a> and vast range of quality Prestashop addons<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"
How to install the Prestashop Social Live Chat module<\/h3>\n<\/div><\/div>\n\n\n\n\n- Firstly, go to the module manager in back office and click on \u2018upload a module\u2019.<\/li>\n\n\n\n
- After that, drag and drop the module file or select the file from the system.<\/li>\n\n\n\n
- In this way, the module installation will be successful.<\/li>\n<\/ul>\n\n\n\n
<\/figure>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\n\nConfiguration<\/h3>\n<\/div><\/div>\n\n\n\n
After installation, the admin has to configure the module.<\/p>\n\n\n\n<\/figure>\n\n\n\nBefore configuring the module make sure that you have “Page access token” and “Facebook page id”.<\/p>\n\n\n\n
For “Facebook page id” you need to create a Facebook page for that.<\/p>\n\n\n\n
For “Page access token” please follow the below steps.<\/p>\n\n\n\n
1. Go to https:\/\/developers.facebook.com\/<\/a><\/p>\n\n\n\n2. Go to My Apps- Create New App<\/p>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\nAfter creating the App you will be redirected to the Dashboard<\/p>\n\n\n\n<\/figure>\n\n\n\nIn the Dashboard, you will have set up the “messenger<\/strong>” and “webhook<\/strong>( if you want offline feature too)”.<\/p>\n\n\n\n<\/figure>\n\n\n\nAfter setting up the “Messenger<\/strong>” and “Webhook<\/strong>” you can see it in the “Products” tab.<\/p>\n\n\n\n<\/figure>\n\n\n\nGo to “Messenger”–>”setting”, select the facebook page that you have created or already have. After selecting the page you can see your “Page access token”.<\/p>\n\n\n\n<\/figure>\n\n\n\nWebhook Setup<\/strong><\/p>\n\n\n\nIf you want to use offline feature too then you will have to set up the “Webhook<\/strong>” and for that, you must have to submit your app for the messenger review. Explained below in detail.<\/p>\n\n\n\n<\/figure>\n\n\n\nAfter the Approval of the “App” from Messenger review team, you will have to set up the Webhook<\/strong>.<\/p>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\nAfter getting the “Page Access token<\/strong>” and “Facebook page id<\/strong>” you can start the configuration of the module.<\/p>\n\n\n\nChat Plugin Setup<\/strong><\/p>\n\n\n\n<\/figure>\n\n\n\nDialog display type-<\/strong><\/p>\n\n\n\n\n- Show<\/li>\n\n\n\n
- Hide<\/li>\n\n\n\n
- Fade<\/li>\n<\/ul>\n\n\n\n
<\/figure>\n\n\n\nShow: <\/strong>The Greeting dialog box will remain open for desktop as well as mobile after the number of seconds as set by the admin in the module configuration.<\/p>\n\n\n\nHide: <\/strong>The Greetings dialog box will be hidden until the customer clicks on the chat plugin.<\/p>\n\n\n\nFade: <\/strong>The Greetings dialog box will remain open for the desktop only after the number of seconds as set by the admin in the module configuration.<\/p>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\nFacebook Setup<\/strong><\/p>\n\n\n\n<\/figure>\n\n\n\nWorking Hours Setting-<\/strong><\/p>\n\n\n\n<\/figure>\n\n\n\n\nSupport<\/h3>\n<\/div><\/div>\n\n\n\n
For any kind of technical assistance or query, please raise a ticket<\/a> or send us a mail at support@webkul.com<\/strong><\/p>\n\n\n\nAlso, please explore our Prestashop development services<\/a> and vast range of quality Prestashop addons<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"
<\/figure>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\nConfiguration<\/h3>\n<\/div><\/div>\n\n\n\n
After installation, the admin has to configure the module.<\/p>\n\n\n\n Before configuring the module make sure that you have “Page access token” and “Facebook page id”.<\/p>\n\n\n\n For “Facebook page id” you need to create a Facebook page for that.<\/p>\n\n\n\n For “Page access token” please follow the below steps.<\/p>\n\n\n\n 1. Go to https:\/\/developers.facebook.com\/<\/a><\/p>\n\n\n\n 2. Go to My Apps- Create New App<\/p>\n\n\n\n After creating the App you will be redirected to the Dashboard<\/p>\n\n\n\n In the Dashboard, you will have set up the “messenger<\/strong>” and “webhook<\/strong>( if you want offline feature too)”.<\/p>\n\n\n\n After setting up the “Messenger<\/strong>” and “Webhook<\/strong>” you can see it in the “Products” tab.<\/p>\n\n\n\n Go to “Messenger”–>”setting”, select the facebook page that you have created or already have. After selecting the page you can see your “Page access token”.<\/p>\n\n\n\n Webhook Setup<\/strong><\/p>\n\n\n\n If you want to use offline feature too then you will have to set up the “Webhook<\/strong>” and for that, you must have to submit your app for the messenger review. Explained below in detail.<\/p>\n\n\n\n After the Approval of the “App” from Messenger review team, you will have to set up the Webhook<\/strong>.<\/p>\n\n\n\n After getting the “Page Access token<\/strong>” and “Facebook page id<\/strong>” you can start the configuration of the module.<\/p>\n\n\n\n Chat Plugin Setup<\/strong><\/p>\n\n\n\n Dialog display type-<\/strong><\/p>\n\n\n\n Show: <\/strong>The Greeting dialog box will remain open for desktop as well as mobile after the number of seconds as set by the admin in the module configuration.<\/p>\n\n\n\n Hide: <\/strong>The Greetings dialog box will be hidden until the customer clicks on the chat plugin.<\/p>\n\n\n\n Fade: <\/strong>The Greetings dialog box will remain open for the desktop only after the number of seconds as set by the admin in the module configuration.<\/p>\n\n\n\n Facebook Setup<\/strong><\/p>\n\n\n\n Working Hours Setting-<\/strong><\/p>\n\n\n\n For any kind of technical assistance or query, please raise a ticket<\/a> or send us a mail at support@webkul.com<\/strong><\/p>\n\n\n\n Also, please explore our Prestashop development services<\/a> and vast range of quality Prestashop addons<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<\/figure>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\n\n
<\/figure>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\nSupport<\/h3>\n<\/div><\/div>\n\n\n\n