{"id":152080,"date":"2018-11-23T14:18:26","date_gmt":"2018-11-23T14:18:26","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=152080"},"modified":"2024-09-11T05:33:42","modified_gmt":"2024-09-11T05:33:42","slug":"odoo-marketplace-buyer-seller-communication","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/odoo-marketplace-buyer-seller-communication\/","title":{"rendered":"Odoo Marketplace Buyer Seller Communication User Guide"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-large-font-size\"><strong><strong>INTRODUCTION<\/strong><\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/store.webkul.com\/Odoo-Marketplace-Buyer-Seller-Communication.html\" target=\"_blank\" rel=\"noreferrer noopener\">Odoo Marketplace Buyer Seller Communication<\/a>: <strong>Enhance Your Marketplace Interactions!<\/strong><\/p>\n\n\n\n<p>Odoo Marketplace Buyer Seller communication facilitates direct interaction between buyers and sellers, allowing customers to resolve their queries promptly.&nbsp;<\/p>\n\n\n\n<p>It helps build trust and makes your marketplace stand out from competitors. It enables buyers to interact directly with sellers for any queries or feedback.&nbsp;<\/p>\n\n\n\n<p>Interaction can lead to instant purchases and increased customer satisfaction. As an admin, you can monitor messages from the backend and control the communication feature for different sellers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Prerequisites for using the Odoo Marketplace Buyer Seller Communication Module<\/strong><\/h2>\n\n\n\n<p>For this module to work properly, make sure you have:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/apps.odoo.com\/apps\/modules\/13.0\/odoo_marketplace\" target=\"_blank\" rel=\"noreferrer noopener\">Odoo Multi-Vendor Marketplace<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>FEATURES<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Facilitate direct communication between buyers and sellers for any queries or feedback.<\/li>\n\n\n\n<li>Allow buyers to contact sellers via the product page or profile.<\/li>\n\n\n\n<li>Include images, documents, or other files in messages.<\/li>\n\n\n\n<li>Track the status of message threads to monitor progress.<\/li>\n\n\n\n<li>View, oversee, and update conversations from all sellers in the marketplace.<\/li>\n\n\n\n<li>Sort messages by status or date for better organization.<\/li>\n\n\n\n<li>Send automatic email notifications for every new message added to the thread.<\/li>\n\n\n\n<li>Enable or disable the buyer-seller communication feature for each seller individually.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>INSTALLATION<\/strong><\/h2>\n\n\n\n<p>To install the Odoo Marketplace Buyer Seller Communication module, follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>After you buy the app from the Webkul store, you&#8217;ll get a link to download the module&#8217;s <strong>zip file<\/strong>.<\/li>\n\n\n\n<li>After the download is complete, unzip the file on your computer. As a result, you will be able to see a folder named-\u2018<strong>marketplace_buyer_seller_communication<\/strong>\u2019<\/li>\n\n\n\n<li>Copy this folder and paste it into your Odoo <strong>Add-Ons<\/strong> folder.<\/li>\n\n\n\n<li>Open the Odoo App and go to Settings. Click on <strong>Activate Developer Mode<\/strong>.<\/li>\n\n\n\n<li>Next, go to the Apps menu and click on \u2018Update Modules List.\u2019<\/li>\n\n\n\n<li>Remove all filters in the search bar and search&#8217;<strong>marketplace_buyer_seller_communication<\/strong>.\u2019<\/li>\n\n\n\n<li>You will be able to see the module in the search results. Click on \u2018<strong>Install<\/strong>\u2019to install it.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>WORKFLOW<\/strong><\/h2>\n\n\n\n<p>1. After completing the installation, log in as an Admin and navigate to the Odoo website, now proceed to Configuration >> Settings.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"732\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/11\/buys1-1200x732.webp\" alt=\"Configuration &gt;&gt; Settings.\" class=\"wp-image-462345\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/11\/buys1-1200x732.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/11\/buys1-300x183.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/11\/buys1-250x153.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/11\/buys1-768x468.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/11\/buys1-1536x937.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/11\/buys1-2048x1249.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>2. In the Miscellaneous tab, activate the Buyer-Seller communication settings. This will enable interaction between marketplace sellers and buyers.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"584\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/mess-1-1200x584.webp\" alt=\"enable marketplace sellers and buyers.\n\" class=\"wp-image-462335\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/mess-1-1200x584.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/mess-1-300x146.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/mess-1-250x122.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/mess-1-768x374.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/mess-1-1536x748.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/mess-1-2048x997.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Note: Configure account settings before creating basic marketplace settings in this module. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Admin View<\/strong><\/h2>\n\n\n\n<p>3. The admin can view all communication records between sellers in Odoo Marketplace Buyer Seller Communication.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"346\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys5-1-1200x346.webp\" alt=\" communication records.\" class=\"wp-image-462336\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys5-1-1200x346.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys5-1-300x86.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys5-1-250x72.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys5-1-768x221.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys5-1-1536x443.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys5-1-2048x590.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>4. The admin can review communication details and manage their status.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"792\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys7-1-1200x792.webp\" alt=\"manage their status.\" class=\"wp-image-462337\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys7-1-1200x792.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys7-1-300x198.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys7-1-250x165.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys7-1-768x507.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys7-1-1536x1014.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys7-1-2048x1352.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>5. Here the admin can manage the communication status as required. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys11-1200x943.webp\" alt=\"manage the communication status \" class=\"wp-image-461546\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys11-1200x943.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys11-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys11-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys11-768x603.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys11-1536x1207.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys11-2048x1609.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Seller View<\/strong><\/h2>\n\n\n\n<p>6. With the help of Odoo Marketplace Buyer Seller Communication, the seller can view all their communication records.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"296\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys6-1-1200x296.webp\" alt=\"seller can view all their communication records.\n\" class=\"wp-image-462340\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys6-1-1200x296.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys6-1-300x74.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys6-1-250x62.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys6-1-768x190.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys6-1-1536x379.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys6-1-2048x506.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>7. From there the seller can review the communication details.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1200\" height=\"685\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys8-1-1200x685.webp\" alt=\" communication details.\" class=\"wp-image-462341\" style=\"width:820px;height:auto\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys8-1-1200x685.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys8-1-300x171.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys8-1-250x143.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys8-1-768x438.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys8-1-1536x877.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys8-1-2048x1169.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>8. Next, the seller can include attachments with their messages.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys12-1200x943.webp\" alt=\"include attachments .\" class=\"wp-image-461557\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys12-1200x943.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys12-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys12-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys12-768x603.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys12-1536x1207.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys12-2048x1609.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Website View<\/h2>\n\n\n\n<p>9. Customers can purchase a product from the Shop and add the product to the cart. On the product page, customers can check the seller&#8217;s details and can contact them if needed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys2-1200x943.webp\" alt=\"purchase a product.\" class=\"wp-image-461559\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys2-1200x943.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys2-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys2-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys2-768x603.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys2-1536x1207.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys2-2048x1609.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>10. If the customer wants, they can share their query with the seller and click the \u2018Submit\u2019 button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys3-1200x943.webp\" alt=\"share their query , \u2018Submit\u2019 button.\" class=\"wp-image-461564\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys3-1200x943.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys3-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys3-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys3-768x603.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys3-1536x1207.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys3-2048x1609.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>11. Next in the communication history, the customer can check the conversation between the buyer and seller.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys4-1200x943.webp\" alt=\" communication history.\" class=\"wp-image-461565\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys4-1200x943.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys4-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys4-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys4-768x603.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys4-1536x1207.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/buys4-2048x1609.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>NEED HELP?<\/strong><\/h2>\n\n\n\n<p>Hope you find the guide helpful!&nbsp; Please share your feedback in the comments below.<\/p>\n\n\n\n<p><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">Please raise a ticket at the&nbsp;<\/span><a href=\"https:\/\/www.uvdesk.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">UV<\/span> Desk<\/a> if you have any issues or questions.<\/p>\n\n\n\n<p>I hope this helps. If you have any additional questions, please contact us at our <a href=\"https:\/\/support.google.com\/mail\/?hl=en\" target=\"_blank\" rel=\"noreferrer noopener\">support email.<\/a><\/p>\n\n\n\n<p>Thanks for paying attention!!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>INTRODUCTION Odoo Marketplace Buyer Seller Communication: Enhance Your Marketplace Interactions! Odoo Marketplace Buyer Seller communication facilitates direct interaction between buyers and sellers, allowing customers to resolve their queries promptly.&nbsp; It helps build trust and makes your marketplace stand out from competitors. It enables buyers to interact directly with sellers for any queries or feedback.&nbsp; Interaction <a href=\"https:\/\/webkul.com\/blog\/odoo-marketplace-buyer-seller-communication\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":629,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3185,2007],"tags":[2884,7832],"class_list":["post-152080","post","type-post","status-publish","format-standard","hentry","category-marketplace-odoo","category-odoo","tag-buyer-seller-communication","tag-odoo-marketplace-buyer-seller-communication"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Odoo Marketplace Buyer Seller Communication | User Guide<\/title>\n<meta name=\"description\" content=\"Odoo Marketplace Buyer Seller Communication ensures seamless interactions enhancing customer satisfaction and trust 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