{"id":141202,"date":"2018-09-10T05:34:55","date_gmt":"2018-09-10T05:34:55","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=141202"},"modified":"2025-03-27T11:03:04","modified_gmt":"2025-03-27T11:03:04","slug":"prestashop-marketplace-helpdesk","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/prestashop-marketplace-helpdesk\/","title":{"rendered":"PrestaShop Marketplace Helpdesk {User Guide}"},"content":{"rendered":"\n

PrestaShop Marketplace Helpdesk module offers customers to start a conversation with the seller of the product.<\/p>\n\n\n\n

The module will help customers in sending queries or issue messages to the sellers available on the marketplace.<\/p>\n\n\n\n

The sellers can easily reply to the tickets created by customers & try to provide support or resolve customer queries at the earliest.<\/p>\n\n\n\n

An active support messaging system helps shop owners & marketplace sellers to establish a sense of trust among the customers.<\/p>\n\n\n\n

A shop owner or the admin also gets to create query types from the backend. So, that a customer can easily create a ticket under a particular query type.<\/p>\n\n\n\n

This will also help sellers in bifurcating the tickets on the basis of query type & accordingly reply on each ticket.<\/p>\n\n\n\n

<\/p>\n\n\n\n

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Features of the PrestaShop Marketplace Helpdesk module<\/h3>\n<\/div><\/div>\n\n\n\n