{"id":139805,"date":"2018-08-24T12:13:02","date_gmt":"2018-08-24T12:13:02","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=139805"},"modified":"2025-10-31T07:29:11","modified_gmt":"2025-10-31T07:29:11","slug":"admin-login-as-customer","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/admin-login-as-customer\/","title":{"rendered":"Prestashop Admin Login as Customer {User-Guide}"},"content":{"rendered":"\n<p><a href=\"https:\/\/store.webkul.com\/Prestashop-Admin-Login-As-Customer.html\"><strong>Prestashop Admin Login as Customer<\/strong>&nbsp;<\/a>allows the admin to see his customer&#8217;s front end by logging in to their account. Admin can access the entire account of a customer.<\/p>\n\n\n\n<p>The objective of this module is to allow admin to help customers in case they face any difficulty in creating the order, during checkout, generating the invoices or any other reason.<\/p>\n\n\n\n<p><strong>Note: Prestashop Admin Login as Customer module is compatible with and PrestaShop multi-store feature.<\/strong><\/p>\n\n\n\n<p>Check the video mentioned below for an overview of the workflow of this extension:<\/p>\n\n\n\n<div class=\"wp-block-wk-block-youtube-video wp-block-wk-block--yt-video components-placeholder\"><div class=\"wk-block--yt-video-frame\"><div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"wIhfVdmE94E\"><div class=\"components-placeholder__instructions\">wIhfVdmE94E<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Features of Prestashop Admin Login as Customer<\/h3><\/div><div class=\"margin-bottom-50\">\n<ul class=\"wp-block-list\">\n<li>Login to customers account from the back office.<\/li>\n\n\n\n<li>Admin can view the entire customer&#8217;s panel.<\/li>\n\n\n\n<li>Create orders on the behalf of customer from the customer&#8217;s account.<\/li>\n\n\n\n<li>Admin can control the entire customer front office.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">How to Install PrestaShop Admin Login as Customer<\/h3><\/div><div class=\"margin-bottom-50\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Firstly, go to the module manager in the back office and click on \u2018upload a module\u2019.<\/li>\n\n\n\n<li>After that, drag and drop the module file or select the file from the system.<\/li>\n\n\n\n<li>In this way, the module installation will be successful.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"414\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-38.png\" alt=\"image-38\" class=\"wp-image-399503\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-38.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-38-300x104.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-38-250x86.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-38-768x265.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"552\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-39.png\" alt=\"image-39\" class=\"wp-image-399504\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-39.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-39-300x138.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-39-250x115.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-39-768x353.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"544\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-40.png\" alt=\"image-40\" class=\"wp-image-399505\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-40.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-40-300x136.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-40-250x113.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-40-768x348.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Configuring the Module<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>After the successul installation of the module, click on the configure button. On clicking the button, the admin gets redirected to the log page.<\/p>\n\n\n\n<p>Here the admin can view a list of all the customers whose account they have logged in.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1726133368.png\" alt=\"log\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Note: The admin cannot delete the logs.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Log in to Customer Account<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>After the successful installation of the module, a new column &#8216;Login as customer&#8217; gets available in &#8220;Customers&#8221; section. Admin can log in to the customer&#8217;s account by clicking on the &#8216;Log in&#8217; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1726133872.png\" alt=\"login to customer account\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><b>Note: Login option will only be available for registered customers and not for unregistered customers&nbsp;like Visitors&nbsp;or Guests.<\/b><\/p>\n\n\n\n<p>Admin can also login to the customers account by clicking on the &#8220;View&#8221; Button in &#8220;Edit&#8221; option or from edit customer page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1726134024.png\" alt=\"login to customer account\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1726134362.png\" alt=\"login as customer\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"908\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/08\/login-as-customer-908x1024.webp\" alt=\"customer login\" class=\"wp-image-492575\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/08\/login-as-customer-908x1024.webp 908w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/08\/login-as-customer-266x300.webp 266w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/08\/login-as-customer-221x249.webp 221w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/08\/login-as-customer-768x866.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/08\/login-as-customer.webp 1074w\" sizes=\"(max-width: 908px) 100vw, 908px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Front End View<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>On clicking &#8216;Login As Customer&#8217;, the admin gets redirected to that particular customer&#8217;s account.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1726135189.png\" alt=\"Admin Login as Customer\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n\n<p>So, this was all about PrestaShop Admin Login As Customer Module. I hope this document will help you in checking the functionality of the module in a better way.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">SUPPORT<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>For any kind of technical assistance or query, please&nbsp;<a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\">raise a ticket<\/a>&nbsp;or send us a mail at&nbsp;<strong>support@webkul.com<\/strong><\/p>\n\n\n\n<p>Also, please explore our <a href=\"https:\/\/webkul.com\/prestashop-development\/\">Prestashop development services<\/a> and vast range of quality <a href=\"https:\/\/store.webkul.com\/PrestaShop-Extensions.html\">Prestashop addons<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Prestashop Admin Login as Customer&nbsp;allows the admin to see his customer&#8217;s front end by logging in to their account. Admin can access the entire account of a customer. The objective of this module is to allow admin to help customers in case they face any difficulty in creating the order, during checkout, generating the invoices <a href=\"https:\/\/webkul.com\/blog\/admin-login-as-customer\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":197,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[7380,7379],"class_list":["post-139805","post","type-post","status-publish","format-standard","hentry","category-prestashop","tag-admin-login-as-customer","tag-login-as-customer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Prestashop Admin Login as Customer | Access User Account<\/title>\n<meta name=\"description\" content=\"Admin Login as Customer\u00a0 allows admin to see his customer&#039;s front end by logging in to their account. Admin can access the entire account of a customer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/admin-login-as-customer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Prestashop Admin Login as Customer | Access User Account\" \/>\n<meta property=\"og:description\" content=\"Admin Login as Customer\u00a0 allows admin to see his customer&#039;s front end by logging in to their account. Admin can access the entire account of a customer.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/admin-login-as-customer\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-08-24T12:13:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-31T07:29:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-38.png\" \/>\n<meta name=\"author\" content=\"Prerna Arora\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@webkul\" \/>\n<meta name=\"twitter:site\" content=\"@webkul\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Prerna Arora\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/webkul.com\/blog\/admin-login-as-customer\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/webkul.com\/blog\/admin-login-as-customer\/\"},\"author\":{\"name\":\"Prerna Arora\",\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/person\/848ca017e3d6fb94d2d234963f8e41fa\"},\"headline\":\"Prestashop Admin Login as Customer {User-Guide}\",\"datePublished\":\"2018-08-24T12:13:02+00:00\",\"dateModified\":\"2025-10-31T07:29:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/webkul.com\/blog\/admin-login-as-customer\/\"},\"wordCount\":403,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/webkul.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/webkul.com\/blog\/admin-login-as-customer\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-38.png\",\"keywords\":[\"Admin login as customer\",\"Login as customer\"],\"articleSection\":[\"prestashop\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/webkul.com\/blog\/admin-login-as-customer\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/webkul.com\/blog\/admin-login-as-customer\/\",\"url\":\"https:\/\/webkul.com\/blog\/admin-login-as-customer\/\",\"name\":\"Prestashop Admin Login as Customer | Access User Account\",\"isPartOf\":{\"@id\":\"https:\/\/webkul.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/webkul.com\/blog\/admin-login-as-customer\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/webkul.com\/blog\/admin-login-as-customer\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-38.png\",\"datePublished\":\"2018-08-24T12:13:02+00:00\",\"dateModified\":\"2025-10-31T07:29:11+00:00\",\"description\":\"Admin Login as Customer\u00a0 allows admin to see his customer's front end by logging in to their account. 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