{"id":131170,"date":"2018-07-18T12:30:52","date_gmt":"2018-07-18T12:30:52","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=131170"},"modified":"2025-09-04T05:40:17","modified_gmt":"2025-09-04T05:40:17","slug":"shopify-customer-order-management","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/shopify-customer-order-management\/","title":{"rendered":"Customer Order Management for Shopify"},"content":{"rendered":"\n<p>Earlier in Shopify, we had no options for our customers&nbsp;to manage orders purchased by them. <\/p>\n\n\n\n<p>Keeping this in mind, Webkul is here with a new app called Customer Order Management, which enables your customers to manage their orders from their Shopify account.<\/p>\n\n\n\n<p>Using this app, admin can allow their customers to raise <strong>RMA<\/strong>(Return, Cancel or Exchange) request, invoice request and many more.<\/p>\n\n\n\n<p>Also, Customers can request the admin to <strong>change their shipping address<\/strong> using this app. <\/p>\n\n\n\n<p>And the customers will get notification via email for all the activities.<\/p>\n\n\n\n<p>Moreover, customers can <strong>reorder<\/strong>&nbsp;their previous purchase on which admin will provide discount benefits to their customers. <\/p>\n\n\n\n<p>These discounts will be provided by the admin either on the customer&#8217;s current reorder or next reorder.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>CUSTOMER&#8217;S BENEFITS<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><strong>Raise RMA requests<\/strong>.<br>-Request the admin to cancel, return or exchange orders if required.<br><\/li>\n\n\n\n<li><strong>Request for order Invoice<\/strong>.<br>-Customers can anytime request the admin to send an order invoice. Once provided, customers can easily download it from their respective <strong>My Account<\/strong> section.&nbsp;<br><\/li>\n\n\n\n<li><strong>Reorder their previous purchase<\/strong> &amp; <strong>get discount benefits<\/strong>.&nbsp;<br>-Let the customers reorder their previous purchase &amp; get amazing discounts on current or next reorders.<br><\/li>\n\n\n\n<li><strong>Change their shipping address<\/strong>.<br>-The simplest way for customers to request admin to change the shipping address of unfulfilled orders.&nbsp;<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ADMIN&#8217;S BENEFITS<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Admin can <strong>configure details<\/strong> related to invoice request, RMA request, change address request &amp; much more.&nbsp;<\/li>\n\n\n\n<li><strong>Supports the <a href=\"https:\/\/webkul.com\/blog\/shopify-multivendor-marketplace-new-theme-launched\/\" target=\"_blank\" rel=\"noreferrer noopener\">Multi-vendor Marketplace app for Shopify<\/a><\/strong> as it is now integrated with the customer order management app.<\/li>\n\n\n\n<li>All the labels &amp; mails send to the customers can be configured.<\/li>\n\n\n\n<li>Admin can <strong>provide discount codes to the customers<\/strong> on the current reorder or next reorder.<\/li>\n\n\n\n<li>Order Lookup Functionality for the customers whose accounts are disabled.<\/li>\n\n\n\n<li>Admin can manage the return requests raised by the customers.<\/li>\n\n\n\n<li>Also, the admin can accept or reject the customer&#8217;s request for changing the shipping address.<\/li>\n\n\n\n<li>Advanced filter option for reordering, invoice and RMA request listing.<\/li>\n\n\n\n<li>Enable API to access specific actions performed in the app.&nbsp;<br>-You can easily integrate the customer order management app with third-party mobile applications or on other platforms.&nbsp;<\/li>\n\n\n\n<li>You can configure your own&nbsp;<a href=\"https:\/\/webkul.com\/blog\/customer-order-management-for-shopify-smtp-configuration\/\" target=\"_blank\" rel=\"noreferrer noopener\">SMTP<\/a>&nbsp;to send emails to the customers from your own mail engine.<\/li>\n<\/ul>\n\n\n\n<p>You can visit the <a href=\"https:\/\/app-sp.webkul.com\/com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Landing Page<\/a> of the Customer Order Management App to install this app on your Shopify Store.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1286\" height=\"663\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Customer-Order-Management-by-Webkul.png\" alt=\"COM1\" class=\"wp-image-138813\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Customer-Order-Management-by-Webkul.png 1286w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Customer-Order-Management-by-Webkul-250x129.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Customer-Order-Management-by-Webkul-300x155.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Customer-Order-Management-by-Webkul-768x396.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Customer-Order-Management-by-Webkul-1200x619.png 1200w\" sizes=\"(max-width: 1286px) 100vw, 1286px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>All you need to do is to enter your Store URL and click on the &#8220;Install&#8221; button.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">New Update<\/h2>\n\n\n\n<p>We are pleased to announce that our application now provides comprehensive support for new customers. <\/p>\n\n\n\n<p>To configure this feature, follow these simple steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Log in to your Shopify Store<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navigate to <strong>Apps<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select <strong>Webkul Order Management App<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"496\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com3-1200x496.webp\" alt=\"order\" class=\"wp-image-505434\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com3-1200x496.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com3-300x124.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com3-250x103.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com3-768x317.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com3-1536x635.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com3-2048x847.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on <strong>Configure Front<\/strong> (located on the right side)<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"636\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com4-1200x636.webp\" alt=\"order-2\" class=\"wp-image-505435\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com4-1200x636.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com4-300x159.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com4-250x133.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com4-768x407.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com4-1536x814.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com4.webp 1752w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"604\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com6-1200x604.webp\" alt=\"order-3\" class=\"wp-image-505437\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com6-1200x604.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com6-300x151.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com6-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com6-768x387.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com6-1536x773.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com6.webp 1788w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>This enhancement ensures a seamless experience, allowing first-time users to register, explore features, and utilize the platform with ease.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Configuration<\/h3><\/div><div class=\"margin-bottom-50\">\n<h2 class=\"wp-block-heading\"><strong>Home Page:<\/strong><\/h2>\n\n\n\n<p>In Shopify Customer Order Management app, merchant will get the complete idea about the reorders, return and invoice request, total sales and much more.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Also, merchant can view all the reorders and RMA requested by the customers. <em><strong><\/strong><\/em><strong>Configuration<\/strong><em><strong>:<\/strong><\/em><\/h5>\n\n\n\n<p>Configuration of this app contains 4 menus i.e. General, Label, Mail and RMA Configuration.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>General Configuration<em>:<\/em> Admin can configure the general details of his store such as business email, shop logo created at store back end.<\/li>\n<\/ul>\n\n\n\n<p>The menu includes two more sections.&nbsp;Reorder Discount Configuration&nbsp;and Frontend Configuration.<\/p>\n\n\n\n<p>Thus from Reorder&nbsp;Discount Configuration section, admin can configure all the details related to discount on reorder. You as an admin can also set the discount type from this section.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"498\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com1-1200x498.webp\" alt=\"Customer-Order-Management-1\" class=\"wp-image-505307\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com1-1200x498.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com1-300x124.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com1-250x104.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com1-768x319.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com1-1536x637.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com1-2048x849.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1285\" height=\"461\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-3.png\" alt=\"COM156\" class=\"wp-image-138830\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-3.png 1285w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-3-250x90.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-3-300x108.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-3-768x276.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-3-1200x431.png 1200w\" sizes=\"(max-width: 1285px) 100vw, 1285px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Additionally, You can select whether you want to provide discount to customers at the time of reorder or on the next reorder. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Note: If the admin selects &#8216;Next Reorder&#8217; type for the &#8216;Reorder Discount&#8217; then,<\/p>\n\n\n\n<p>in this case, the customer won&#8217;t receive the discount code unless and until the current reorder is not fulfilled by the admin. <\/p>\n\n\n\n<p>As soon as the admin fulfills the current reorder, the customer will receive an email with the discount code.<\/p>\n<\/blockquote>\n\n\n\n<p>From Frontend Configuration section, you can configure the frontend for this app.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1285\" height=\"410\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Customer-Order-Management-Shopify-1.png\" alt=\"front configure\" class=\"wp-image-205781\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Customer-Order-Management-Shopify-1.png 1285w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Customer-Order-Management-Shopify-1.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Customer-Order-Management-Shopify-1.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Customer-Order-Management-Shopify-1.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Customer-Order-Management-Shopify-1.png 1200w\" sizes=\"(max-width: 1285px) 100vw, 1285px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Also, You can allow your customers to reorders, request for invoice, change shipping address and send RMA request by displaying these buttons on frontend.<\/p>\n\n\n\n<p>Once you enable these requests from this section, you can paste the codes to their respective template files to display these request buttons on frontend.<\/p>\n\n\n\n<p>Now You can click on &#8220;Auto Code Inject&#8221; button to display&nbsp;the<strong> Request Return<\/strong>, <strong>Request Invoice<\/strong>, <strong>Reorder<\/strong> and <strong>Change Shipping Address<\/strong> buttons on customer&#8217;s &#8220;Order Page&#8221; in their My Account section.<\/p>\n\n\n\n<p><em>Please Note:<\/em>&#8211;<em> If you find any issue while injecting the code automatically, you can also choose the manual option explained below.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Manual Option:<\/strong><\/h2>\n\n\n\n<p>Copy the below given code and paste it to customers\/account.liquid file template: <\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">&lt;div id=\"wk-order-page-buttons\" wkOrderStatus=\"{{ order.cancelled }}\" wkOrderId=\"{{ order.id }}\" wkOrderStatusUrl=\"{{ order.order_status_url }}\" wkOrderFulfillment=\"{{ order.fulfillment_status }}\"&gt;&lt;\/div&gt;<\/pre>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"498\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com1-1-1200x498.webp\" alt=\"Customer-Order-Management-1-1\" class=\"wp-image-505431\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com1-1-1200x498.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com1-1-300x124.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com1-1-250x104.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com1-1-768x319.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com1-1-1536x637.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com1-1-2048x849.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>In order to display the reorder section on customer&#8217;s &#8220;Order Page&#8221; in their My Account section, you can copy the below given code and paste it to customers\/account.liquid file template:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">&lt;th&gt;Actions&lt;\/th&gt;<\/pre>\n\n\n\n<p>To display a &#8220;Reorder&#8221; button, you can copy the below given code and paste it to customers\/account.liquid file template:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">&lt;td&gt;&lt;a wk-line-variant=\"{{ line_item.variant_id }}\" class=\"wk-individual-reorder\"&gt;Reorder&lt;\/a&gt;&lt;\/td&gt;<\/pre>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1286\" height=\"495\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-6.png\" alt=\"COM167\" class=\"wp-image-138836\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-6.png 1286w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-6-250x96.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-6-300x115.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-6-768x296.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-6-1200x462.png 1200w\" sizes=\"(max-width: 1286px) 100vw, 1286px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\"><\/h3>\n<\/div><\/div>\n\n\n\n<p>If you are using&nbsp;<strong><a href=\"https:\/\/www.shopify.com\/partners\/blog\/shopify-online-store\" target=\"_blank\" rel=\"noreferrer noopener\">Online store 2.0<\/a><\/strong>&nbsp;(Example- Dawn), you need to follow the same steps to add the codes as stated above.<\/p>\n\n\n\n<p>This is how you can configure your frontend for this app.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Label Configuration:<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"545\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-2--1200x545.png\" alt=\"Demo-Store-_-Customer-Order-Management-_-Shopify-2-\" class=\"wp-image-351455\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-2--1200x545.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-2--300x136.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-2--250x114.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-2--768x349.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-2-.png 1221w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>From this section, you can configure the labels to be shown on the order page, change address page and RMA detail page.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Mail Configuration:&nbsp;<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"545\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-3-1200x545.png\" alt=\"Demo-Store-_-Customer-Order-Management-_-Shopify-3\" class=\"wp-image-351457\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-3-1200x545.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-3-300x136.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-3-250x113.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-3-768x349.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-3.png 1223w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>From this section, you can configure all the mails send to the customers once they request for invoice,change their address, their RMA request gets approved and so on.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"544\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-4--1200x544.png\" alt=\"Demo-Store-_-Customer-Order-Management-_-Shopify-4-\" class=\"wp-image-351458\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-4--1200x544.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-4--300x136.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-4--250x113.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-4--768x348.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-4-.png 1223w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Also You can configure Email subject and content from this section.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">SMTP Configuration<\/h3>\n\n\n\n<p><a href=\"https:\/\/webkul.com\/blog\/customer-order-management-for-shopify-smtp-configuration\/\">Click here!<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. RMA Configuration:<\/strong><\/h2>\n\n\n\n<p>From this section, you can configure the details related to Return Merchandise Authorisation.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"541\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-5-1200x541.png\" alt=\"Demo-Store-_-Customer-Order-Management-_-Shopify-5\" class=\"wp-image-351460\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-5-1200x541.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-5-300x135.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-5-250x113.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-5-768x346.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-5.png 1224w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Thus, you can configure the duration of submitting the return request for your customers. <\/p>\n\n\n\n<p>Also,&nbsp;from this section you can enable the options to select return type as Return, Exchange or Cancel for the customers.<\/p>\n\n\n\n<p><strong>CANCEL BUTTON<\/strong><\/p>\n\n\n\n<p>Enable this option to let the customers cancel the whole order.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1059\" height=\"145\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-58.png\" alt=\"Cancel Order\" class=\"wp-image-193335\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-58.png 1059w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-58.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-58.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-58.png 768w\" sizes=\"(max-width: 1059px) 100vw, 1059px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>SHIPPING<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"621\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com2-1200x621.webp\" alt=\"Order configure\" class=\"wp-image-505327\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com2-1200x621.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com2-300x155.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com2-250x129.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com2-768x397.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com2-1536x795.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/com2.webp 1764w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Also, you can select whether you want your customers or the merchant to bear the shipping charges. You can auto-approve the customer&#8217;s return or cancel the request.<\/p>\n\n\n\n<p>Managing refunds can be time-consuming, but with the <strong>Auto Refund Processing<\/strong> feature, the process becomes seamless and efficient. <\/p>\n\n\n\n<p>Now, whenever the <strong>admin approves the request<\/strong>, the system can <strong>automatically process the refund<\/strong> without requiring any manual intervention.<br><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Note: If the admin selects the &#8216;Auto approve cancel requests&#8217; option then the inventory will auto-update on every cancellation.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p><strong>CREATE REASON FOR CUSTOMER<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"472\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/12\/Screenshot-50-1-1200x472.png\" alt=\"create reason for customers\" class=\"wp-image-213466\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/12\/Screenshot-50-1-1200x472.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/12\/Screenshot-50-1-300x118.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/12\/Screenshot-50-1-250x98.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/12\/Screenshot-50-1-768x302.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/12\/Screenshot-50-1.png 1296w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>From this &#8220;Create Reason for Customer&#8221; section, you can add various return request reasons. <\/p>\n\n\n\n<p>Your customers will select any of the reasons added by you at the time of return.<\/p>\n\n\n\n<p>You can edit, activate\/deactivate or delete any of the reason if you want.<\/p>\n\n\n\n<p><strong>CREATE RMA PROCESS STAGE<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1058\" height=\"557\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-14-png-1063\u00d7561-.png\" alt=\"order manage1\" class=\"wp-image-138885\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-14-png-1063\u00d7561-.png 1058w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-14-png-1063\u00d7561--250x132.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-14-png-1063\u00d7561--300x158.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-14-png-1063\u00d7561--768x404.png 768w\" sizes=\"(max-width: 1058px) 100vw, 1058px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Moreover you can create new stages for RMA process.<\/p>\n\n\n\n<p>That&#8217;s how you can configure this app.<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Reorders<\/h3><\/div><div class=\"margin-bottom-50\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot1-4-png-1293%C3%97604-6-1200x502.png\" alt=\"Screenshot1-4-png-1293\u00d7604-6\" class=\"wp-image-351461\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>This section of the app lists all the reorders requested by the customers.<\/p>\n\n\n\n<p>Also, You can view the complete details of every reorder such as customer name, no of products reordered by the customer, discount on reorder(if any) and reorder type.<\/p>\n\n\n\n<p>&#8220;<strong>Reorder Discounts<\/strong>&#8221; is an another menu added in this listing. This section lists all the reorders to which discount is applied.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot6-2-png-1287%C3%97648-7-1200x552.png\" alt=\"Screenshot6-2-png-1287\u00d7648-7\" class=\"wp-image-351462\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Here, you can view the customer name, the discount code given to that customer on reorder, discount type, discount amount and validity of discount as well.<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Invoice Request<\/h3><\/div><div class=\"margin-bottom-50\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"546\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-8-1200x546.png\" alt=\"Demo-Store-_-Customer-Order-Management-_-Shopify-8\" class=\"wp-image-351464\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-8-1200x546.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-8-300x137.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-8-250x114.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-8-768x349.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-8.png 1224w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>From this section, you can view the details of invoice requested by the customers on each order. <\/p>\n\n\n\n<p>There will be a list of invoice requests raised by the customers. <\/p>\n\n\n\n<p>And the admin can upload the invoice from this section only to send it to the customers.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1283\" height=\"504\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-12.png\" alt=\"Invoice6\" class=\"wp-image-138902\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-12.png 1283w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-12-250x98.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-12-300x118.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-12-768x302.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/wk-customer-order-management-Apps-Shopify-12-1200x471.png 1200w\" sizes=\"(max-width: 1283px) 100vw, 1283px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, once you click on upload button a pop up will generate where you can upload the invoice of suggested file size. <\/p>\n\n\n\n<p>Thus you can send the invoice to your customer simply by clicking &#8220;Send Invoice&#8221; button.<\/p>\n\n\n\n<p>In this way, you can send invoice to the customers.<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">RMA Requests: NEW UPDATE<\/h3><\/div><div class=\"margin-bottom-50\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot2-2-png-1284%C3%97621-9-1200x528.png\" alt=\"Screenshot2-2-png-1284\u00d7621-9\" class=\"wp-image-351466\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>This section lists all the products for which customers have raised RMA requests i.e. request to cancel, return or exchange of order. <\/p>\n\n\n\n<p>In the new update, you can view the RMA details &amp; update the RMA status by selecting the product quantity.&nbsp;<\/p>\n\n\n\n<p>Now, to view the complete RMA details, you can click on the product and perform necessary actions on the request.<\/p>\n\n\n\n<p>These necessary actions include:-<\/p>\n\n\n\n<p><strong>Request status:-<\/strong> You can update the status as approved, declined, inprocess &amp; done.<br><\/p>\n\n\n\n<p><strong>Request Stage:-<\/strong> View the different stages that you have added from the RMA Configuration menu of the app &amp; update the stage for your customer request.<br><\/p>\n\n\n\n<p><strong>Reason for the action:-<\/strong> Update a valid reason for the customer request. (You can add reasons from RMA Configuration menu of the app).<br><\/p>\n\n\n\n<p><strong>Product<\/strong> <strong>Quantity<\/strong>:- Mention the product quantity requested by the customer.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"545\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-10-1200x545.png\" alt=\"Demo-Store-_-Customer-Order-Management-_-Shopify-10\" class=\"wp-image-351467\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-10-1200x545.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-10-300x136.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-10-250x113.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-10-768x349.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-10.png 1225w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"545\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-11-1200x545.png\" alt=\"Demo-Store-_-Customer-Order-Management-_-Shopify-11\" class=\"wp-image-351468\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-11-1200x545.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-11-300x136.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-11-250x113.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-11-768x349.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-11.png 1225w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Clicking the Update Status button, you can update the RMA status, stage, reason for your action &amp; product quantity.<\/p>\n\n\n\n<p>Now, Save Changes.<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Change Address<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>In this section of the app, you can view the list of customers who have requested to change their shipping address.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot5-3-png-1287%C3%97649-12-1200x553.png\" alt=\"Screenshot5-3-png-1287\u00d7649-12\" class=\"wp-image-351469\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, once you get the address change request from the customers, you can either approve or reject the request from the action menu.<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Customer End<\/h3><\/div><div class=\"margin-bottom-50\">\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1286\" height=\"663\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-1032-\u2013-wk-customer-order-management.png\" alt=\"my account\" class=\"wp-image-138933\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-1032-\u2013-wk-customer-order-management.png 1286w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-1032-\u2013-wk-customer-order-management-250x129.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-1032-\u2013-wk-customer-order-management-300x155.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-1032-\u2013-wk-customer-order-management-768x396.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-1032-\u2013-wk-customer-order-management-1200x619.png 1200w\" sizes=\"(max-width: 1286px) 100vw, 1286px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>As soon as the Customer places an order, he\/she will get these options to Request Return, Request Invoice and Reorder and Change Shipping Address.<\/p>\n\n\n\n<p>Now, once the Customer&#8217;s order gets fulfilled, he\/she can get the three options in their &#8220;My Account&#8221; section i.e <strong>Return<\/strong> <strong>Request, Request Invoice, Reorder.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1272\" height=\"595\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-19-png-1280\u00d7618-.png\" alt=\"order page\" class=\"wp-image-138926\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-19-png-1280\u00d7618-.png 1272w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-19-png-1280\u00d7618--250x117.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-19-png-1280\u00d7618--300x140.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-19-png-1280\u00d7618--768x359.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-19-png-1280\u00d7618--1200x561.png 1200w\" sizes=\"(max-width: 1272px) 100vw, 1272px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><strong>&nbsp;REQUEST&nbsp;RETURN<\/strong>\/EXCHANGE<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1282\" height=\"320\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-\u2013-wk-customer-order-management-1-1.png\" alt=\"Return request\" class=\"wp-image-138940\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-\u2013-wk-customer-order-management-1-1.png 1282w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-\u2013-wk-customer-order-management-1-1-250x62.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-\u2013-wk-customer-order-management-1-1-300x75.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-\u2013-wk-customer-order-management-1-1-768x192.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-\u2013-wk-customer-order-management-1-1-1200x300.png 1200w\" sizes=\"(max-width: 1282px) 100vw, 1282px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now Once the customer clicks on the &#8220;<strong>Return Request<\/strong>&#8221; button, a page appears. <\/p>\n\n\n\n<p>From here, the customer can request for <strong>return<\/strong> or <strong>exchange<\/strong>.<\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\">In case of return:<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1116\" height=\"607\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-\u2013-wk-customer-order-management.png\" alt=\"Request order\" class=\"wp-image-138778\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-\u2013-wk-customer-order-management.png 1116w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-\u2013-wk-customer-order-management-250x136.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-\u2013-wk-customer-order-management-300x163.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-\u2013-wk-customer-order-management-768x418.png 768w\" sizes=\"(max-width: 1116px) 100vw, 1116px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><span style=\"text-decoration: underline;\">In case of exchange:<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Order-Management-%E2%80%93-wk-customer-order-management.png\" alt=\"customer return request \" class=\"wp-image-205798\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Here, the customer needs to enter the number of items he wishes to exchange. <\/p>\n\n\n\n<p>Select the Return Type as Exchange. Provide a reason for exchange. <\/p>\n\n\n\n<p>Moreover, needs to select a variant of the product with which the customer wants to exchange the item. <\/p>\n\n\n\n<p>Lastly, leave a comment and submit the request.<\/p>\n\n\n\n<p><strong>NOTE:<\/strong> The variants shown in the &#8216;product for exchange&#8217; dropdown will be of the same price as the purchased item was.<\/p>\n\n\n\n<p>Moreover, only those variants will be shown that are in stock.<\/p>\n\n\n\n<p>A customer can exchange with a similar variant as the purchases one.<\/p>\n\n\n\n<p>Further, the customer can view the details b clicking on <strong>View details<\/strong>. Refer:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Order-Management-%E2%80%93-wk-customer-order-management-1.png\" alt=\"request details\" class=\"wp-image-205802\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Order-Management-%E2%80%93-wk-customer-order-management-2.png\" alt=\"request status\" class=\"wp-image-205803\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Similarly, the admin can see the variant to be exchanged from the backend. Refer:<\/p>\n\n\n\n<p>Visit Shopify Admin Panel &gt; Customer Order Management App &gt; Orders &gt; RMA Request &gt; Click on order name:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"544\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/wk-customer-order-management-Customer-Order-Management-Shopify-13-1200x544.png\" alt=\"wk-customer-order-management-Customer-Order-Management-Shopify-13\" class=\"wp-image-351470\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/wk-customer-order-management-Customer-Order-Management-Shopify-13-1200x544.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/wk-customer-order-management-Customer-Order-Management-Shopify-13-300x136.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/wk-customer-order-management-Customer-Order-Management-Shopify-13-250x113.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/wk-customer-order-management-Customer-Order-Management-Shopify-13-768x348.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/wk-customer-order-management-Customer-Order-Management-Shopify-13.png 1221w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The admin will have the name of the variant with which the customer wants to exchange the purchased product. Refer:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"545\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/wk-customer-order-management-Customer-Order-Management-Shopify-14-1200x545.png\" alt=\"wk-customer-order-management-Customer-Order-Management-Shopify-14\" class=\"wp-image-351471\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/wk-customer-order-management-Customer-Order-Management-Shopify-14-1200x545.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/wk-customer-order-management-Customer-Order-Management-Shopify-14-300x136.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/wk-customer-order-management-Customer-Order-Management-Shopify-14-250x114.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/wk-customer-order-management-Customer-Order-Management-Shopify-14-768x349.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/wk-customer-order-management-Customer-Order-Management-Shopify-14.png 1221w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>NOTE: <\/strong>The inventory of requested exchange variants needs to be managed manually.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">ORDER CANCELLATION <\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-1063-%E2%80%93-Demo-Store.png\" alt=\"cancel request\" class=\"wp-image-193495\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>To cancel an order, customer will visit the My Account section &amp; raise cancel request for his\/her order.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1286\" height=\"457\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/AA.png\" alt=\"cancel request\" class=\"wp-image-193503\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/AA.png 1286w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/AA.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/AA.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/AA.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/AA.png 1200w\" sizes=\"(max-width: 1286px) 100vw, 1286px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-%E2%80%93-Demo-Store-1.png\" alt=\"customer request form\" class=\"wp-image-193511\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Clicking the Return Request button, you can click the Cancel button to cancel the order.<\/p>\n\n\n\n<p>Now, customer needs to fill the details &amp; submit the form.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"544\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-15-1200x544.png\" alt=\"Demo-Store-_-Customer-Order-Management-_-Shopify-15\" class=\"wp-image-351472\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-15-1200x544.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-15-300x136.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-15-250x113.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-15-768x348.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-15.png 1220w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once the customer submits the form, the admin will get the request in the RMA requests section of the app. <\/p>\n\n\n\n<p>Thus, admin can update the request status from there &amp; that too will reflect at the customer end.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">The same will reflect at the customer end:<\/h5>\n\n\n\n<h5 class=\"wp-block-heading\">Again the admin will update the status from the app &amp; the same will reflect at customer end:<\/h5>\n\n\n\n<p>This way, the admin can update the return request status.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><strong>REQUEST INVOICE<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1273\" height=\"533\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-22-png-1284\u00d7540-.png\" alt=\"Order invoice80\" class=\"wp-image-138947\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-22-png-1284\u00d7540-.png 1273w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-22-png-1284\u00d7540--250x105.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-22-png-1284\u00d7540--300x126.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-22-png-1284\u00d7540--768x322.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-22-png-1284\u00d7540--1200x502.png 1200w\" sizes=\"(max-width: 1273px) 100vw, 1273px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Customers will also get an option to request invoice for the order placed by them. <\/p>\n\n\n\n<p>All they need to do is to click on the &#8220;Request Invoice&#8221; button and the admin will get notified via mail for this invoice request.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><strong>REORDER<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1274\" height=\"577\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-23-png-1287\u00d7581-.png\" alt=\"Re-Order\" class=\"wp-image-138948\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-23-png-1287\u00d7581-.png 1274w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-23-png-1287\u00d7581--250x113.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-23-png-1287\u00d7581--300x136.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-23-png-1287\u00d7581--768x348.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-23-png-1287\u00d7581--1200x543.png 1200w\" sizes=\"(max-width: 1274px) 100vw, 1274px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Also, Customer can reorder any of their previous purchase just by clicking on the &#8220;Reorder&#8221; button on the order page. The admin will get notified for the same.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1286\" height=\"657\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-1053-\u2013-wk-customer-order-management.png\" alt=\"Reorder Products\" class=\"wp-image-160085\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-1053-\u2013-wk-customer-order-management.png 1286w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-1053-\u2013-wk-customer-order-management-250x128.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-1053-\u2013-wk-customer-order-management-300x153.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-1053-\u2013-wk-customer-order-management-768x392.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-1053-\u2013-wk-customer-order-management-1200x613.png 1200w\" sizes=\"(max-width: 1286px) 100vw, 1286px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, once the customer clicks on the &#8220;Reorder&#8221; button, you can update the product quantity if you want and redirected to the checkout page to reorder the product.<\/p>\n\n\n\n<p>If more than one item is reordered, the customers will have the option to reorder the whole items or any particular item from the order. <\/p>\n\n\n\n<p>He\/she will get the discount benefits accordingly.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/11\/Order-1064-%E2%80%93-wk-customer-order-management-1200x1021.png\" alt=\"My account\" class=\"wp-image-209577\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>CHANGE SHIPPING ADDRESS<\/strong><\/h5>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1276\" height=\"575\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-25-png-1288\u00d7579-.png\" alt=\"Shipping address\" class=\"wp-image-138955\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-25-png-1288\u00d7579-.png 1276w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-25-png-1288\u00d7579--250x113.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-25-png-1288\u00d7579--300x135.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-25-png-1288\u00d7579--768x346.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-25-png-1288\u00d7579--1200x541.png 1200w\" sizes=\"(max-width: 1276px) 100vw, 1276px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>You can also provide an option to change the Shipping Address of unfulfilled orders.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1276\" height=\"354\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-26-png-1290\u00d7355-.png\" alt=\"order12\" class=\"wp-image-138956\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-26-png-1290\u00d7355-.png 1276w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-26-png-1290\u00d7355--250x69.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-26-png-1290\u00d7355--300x83.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-26-png-1290\u00d7355--768x213.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-26-png-1290\u00d7355--1200x333.png 1200w\" sizes=\"(max-width: 1276px) 100vw, 1276px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1286\" height=\"663\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-\u2013-Demo-Store.png\" alt=\"change address\" class=\"wp-image-139812\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-\u2013-Demo-Store.png 1286w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-\u2013-Demo-Store-250x129.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-\u2013-Demo-Store-300x155.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-\u2013-Demo-Store-768x396.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Order-Management-\u2013-Demo-Store-1200x619.png 1200w\" sizes=\"(max-width: 1286px) 100vw, 1286px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once the customer clicks on this button, a page appears where he\/she can either select an address from drop-down or add a new shipping address. <\/p>\n\n\n\n<p>Once the request is submitted, the customer can view the request status on his\/her end. <\/p>\n\n\n\n<p>In this way, the customer can change the shipping address of any unfulfilled item even after placing the order.<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Order Lookup Functionality<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>Customers who don\u2019t have their account on your Shopify store can also manage their orders using Order Lookup functionality. <\/p>\n\n\n\n<p>It is the simplest way to manage orders.<\/p>\n\n\n\n<p>Similarly, those customers whose Shopify accounts are disabled, can also perform various actions on any of their order within the app. <\/p>\n\n\n\n<p>This can be possible once the admin creates a menu as \u201cOrder Lookup\u201d on the frontend.<\/p>\n\n\n\n<p>Visiting to this page, Customer can enter their order ID and email address and click on \u201cLookup\u201d button to proceed.<\/p>\n\n\n\n<p> After this, admin will get notified for the same and he\/she needs to verify the email address of the customer.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Screenshot-80-png-1295%C3%97439-.png\" alt=\"Order lookup\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once verified, customers can have the complete order details and thus can manage their orders in the easiest possible way.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Customers will get the fulfillment status &amp; quantity information on the same page:<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/06\/2n4mzf3bexq-1292\u00d7672-1-1-1200x597.png\" alt=\"customer order management\" class=\"wp-image-179375\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/06\/2n4mzf3bexq-1292\u00d7672-1-1-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/06\/2n4mzf3bexq-1292\u00d7672-1-1-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/06\/2n4mzf3bexq-1292\u00d7672-1-1-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/06\/2n4mzf3bexq-1292\u00d7672-1-1-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/06\/2n4mzf3bexq-1292\u00d7672-1-1.png 1286w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>This is all about the Customer Order Management App for&nbsp;Shopify.<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Enable API<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>You will now have the option to access the API of the Customer Order Management app.<\/p>\n\n\n\n<p> Visiting the Home Page of the app, you will get a button to enable API. <\/p>\n\n\n\n<p>As soon as you enable the API, a new menu gets added to the app.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"548\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-16-1200x548.png\" alt=\"Demo-Store-_-Customer-Order-Management-_-Shopify-16\" class=\"wp-image-351474\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-16-1200x548.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-16-300x137.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-16-250x114.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-16-768x351.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-16.png 1220w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After clicking the <strong>Enable API<\/strong> button, enter a unique API name &amp; mention a webhook URL in case you want to check any action performed in the app.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"544\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-17-1200x544.png\" alt=\"Demo-Store-_-Customer-Order-Management-_-Shopify-17\" class=\"wp-image-351475\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-17-1200x544.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-17-300x136.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-17-250x113.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-17-768x348.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/Demo-Store-_-Customer-Order-Management-_-Shopify-17.png 1225w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, as soon as you enable the API, you will get all the API credentials i.e. <\/p>\n\n\n\n<p>Client ID, Client Secret key &amp; access token that allows getting hit rest of the APIs to check the response in the app. <\/p>\n\n\n\n<p>Once enabled, visit the API section &amp; get the credentials.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"919\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/customer-order-management-18-1200x919.png\" alt=\"customer-order-management-18\" class=\"wp-image-351478\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/customer-order-management-18-1200x919.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/customer-order-management-18-300x230.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/customer-order-management-18-250x192.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/customer-order-management-18-768x588.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/09\/customer-order-management-18.png 1244w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>As the app provides you the complete API Doc, you can easily check the responses of various actions performed in the app. <\/p>\n\n\n\n<p>For that, the admin needs to create a Private App and enable the required permissions.<\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\">API PERMISSIONS FOR ADMIN<br><\/span><strong>Here is the required Permission for the private app:<\/strong><\/p>\n\n\n\n<p>Store content like articles, blogs, comments, pages, and redirects (Read access)<br><em>read_content, write_content<\/em><\/p>\n\n\n\n<p>Customer details and customer groups (Read access)<br><em>read_customers, write_customers<\/em><\/p>\n\n\n\n<p>Orders, transactions, and fulfillment (Read access)<br><em>read_orders, write_orders<\/em><\/p>\n\n\n\n<p>Products, variants, and collection (Read access)<br><em>read_products, write_products<\/em><\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\"><strong>Storefront API<\/strong>:-<\/span><\/p>\n\n\n\n<p>Enable these two permissions for the&nbsp;<strong>Customer Order Management App<\/strong>&nbsp;(as shown in the screenshot below):-<\/p>\n\n\n\n<p><br>1. Read products, variants, and collections<br>2. Read and modify customer details<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1123\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/03\/wk-customer-order-management-Create-private-app-com-app-Shopify-1-1-1123x1024.png\" alt=\"store front API\" class=\"wp-image-237324\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/03\/wk-customer-order-management-Create-private-app-com-app-Shopify-1-1-1123x1024.png 1123w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/03\/wk-customer-order-management-Create-private-app-com-app-Shopify-1-1-300x274.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/03\/wk-customer-order-management-Create-private-app-com-app-Shopify-1-1-250x228.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/03\/wk-customer-order-management-Create-private-app-com-app-Shopify-1-1-768x701.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/03\/wk-customer-order-management-Create-private-app-com-app-Shopify-1-1.png 1287w\" sizes=\"(max-width: 1123px) 100vw, 1123px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><a rel=\"noreferrer noopener\" aria-label=\"Get the API Doc (opens in a new tab)\" href=\"https:\/\/app-sp.webkul.com\/com\/api\/com\/doc\" target=\"_blank\"><strong>Get the API Doc<\/strong><\/a><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1286\" height=\"640\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/Customer-Order-Management.png\" alt=\"Customer-Order-Management\" class=\"wp-image-193536\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/Customer-Order-Management.png 1286w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/Customer-Order-Management.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/Customer-Order-Management.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/Customer-Order-Management.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/Customer-Order-Management.png 1200w\" sizes=\"(max-width: 1286px) 100vw, 1286px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Using this doc, the admin can check the responses of specific actions performed in the app.<\/p>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Demo Details<\/h3>\n\n\n\n<p>Customer Order Management App demo link:-<a rel=\"noreferrer noopener\" aria-label=\"https:\/\/wk-customer-order-management.myshopify.com\/pages\/demo-details (opens in a new tab)\" href=\"https:\/\/wk-customer-order-management.myshopify.com\/pages\/demo-details\" target=\"_blank\"> <\/a><a href=\"https:\/\/wk-customer-order-management.myshopify.com\/account\/login\">https:\/\/wk-customer-order-management.myshopify.com\/account\/login<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Webkul Support<\/h3>\n\n\n\n<p>Hope you like this blog. To get more interesting blog keep in touch with us. <\/p>\n\n\n\n<p>If you need any kind of support, simply raise a ticket at&nbsp;<a href=\"https:\/\/webkul.uvdesk.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/webkul.uvdesk.com\/en\/<\/a>. You can contact&nbsp;<strong>support@webkul.com<\/strong>&nbsp;to get proper assistance.<\/p>\n\n\n\n<p>Thank You for reading this Blog!<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Earlier in Shopify, we had no options for our customers&nbsp;to manage orders purchased by them. Keeping this in mind, Webkul is here with a new app called Customer Order Management, which enables your customers to manage their orders from their Shopify account. Using this app, admin can allow their customers to raise RMA(Return, Cancel or <a href=\"https:\/\/webkul.com\/blog\/shopify-customer-order-management\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":183,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[841],"tags":[6998,6997,5028,457,2299,348,7072,8697,2144,456,6996,7073],"class_list":["post-131170","post","type-post","status-publish","format-standard","hentry","category-shopify","tag-customer-order-management","tag-customer-order-management-shopify","tag-manage-order","tag-order-cancel","tag-order-cancellation","tag-order-management","tag-order-management-shopify","tag-order-management-software","tag-order-refund","tag-order-return","tag-shopify-customer-order-management","tag-shopify-order-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Order Management | Shopify Order Manager<\/title>\n<meta name=\"description\" content=\"The customer Order Management application enables your customers to manage their returns, exchanges &amp; order cancellations, request for shipping address change, reorder, etc.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/shopify-customer-order-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Order Management | Shopify Order Manager\" \/>\n<meta property=\"og:description\" content=\"The customer Order Management application enables your customers to manage their returns, exchanges &amp; order cancellations, request for shipping address change, reorder, etc.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/shopify-customer-order-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-07-18T12:30:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-04T05:40:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2018\/07\/Customer-Order-Management-by-Webkul.png\" \/>\n<meta name=\"author\" content=\"Supriya Srivastava\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@webkul\" \/>\n<meta name=\"twitter:site\" content=\"@webkul\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Supriya Srivastava\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" 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