{"id":118495,"date":"2018-03-30T12:00:45","date_gmt":"2018-03-30T12:00:45","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=118495"},"modified":"2025-04-07T13:06:26","modified_gmt":"2025-04-07T13:06:26","slug":"prestashop-whatsapp-support-and-share","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/","title":{"rendered":"Prestashop WhatsApp Support and Share {User-Guide}"},"content":{"rendered":"<p>With the help of Prestashop WhatsApp Support and Share, admin can chat with the customers on WhatsApp.<\/p>\n<p>This module lets admin create a strong relationship with his customers by giving them the support when they need it.<\/p>\n<p>Order sharing functionality on WhatsApp with the help of which more traffic can be generated on the website.<\/p>\n<p><strong>Note: <\/strong>Prestashop WhatsApp Support and Share is compatible with PrestaShop multi-store feature.<\/p>\n<p>Check the overview of the plugin in the video mentioned-below \u2013<\/p>\n<div class=\"wp-block-wk-block-youtube-video wk-block--yt-video wk-block-yt-classic components-placeholder\">\n<div class=\"wk-block--yt-video-frame\">\n<div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"89RM_Se1ANU\">\n<div class=\"components-placeholder__instructions\">89RM_Se1ANU<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Features<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<ul>\n<li>Add WhatsApp support button on the storefront.<\/li>\n<li>Display WhatsApp floating support button at bottom-left or bottom-right position in the store.<\/li>\n<li>Configure text to display in the floating support button.<\/li>\n<li>Set header text for floating support block.<\/li>\n<li>Add support agents by specifying the name, WhatsApp contact number, and uploading the image.<\/li>\n<li>Choose to display the support agent&#8217;s contact number at front end.<\/li>\n<li>Configure default chat message to display along with agent&#8217;s name at the front end.<\/li>\n<li>Choose to display the support agent&#8217;s contact number at front end.<\/li>\n<li>Add support group by specifying the name, group Id, and uploading the image.<\/li>\n<li>Configure default chat message to display along with support group&#8217;s name at front end.<\/li>\n<li>Show\/Hide support agents and groups on the Prestashop storefront.<\/li>\n<li>Assign support agents and groups to specific products &amp; categories of your Prestashop store.<\/li>\n<li>Enable, disable, edit or delete the support agents and groups.<\/li>\n<li>Configure the time slots for which support agent or group will be available.<\/li>\n<li>Once added, you can delete the time slot.<\/li>\n<li>Allow customers to share their orders with their WhatsApp contacts.<\/li>\n<\/ul>\n<\/div>\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">How to Install Prestashop WhatsApp Support and Share<\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Firstly, go to the module manager in the back office and click on \u2018upload a module\u2019.<\/li>\n\n\n\n<li>After that, drag and drop the module file or select the file from the system.<\/li>\n\n\n\n<li>In this way, the module installation will be successful.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/1-5-1200x334.png\" alt=\"WhatsApp Support and Share installation\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/2-3-1200x424.png\" alt=\"WhatsApp Support and Share installation\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/3-2-1200x391.png\" alt=\"WhatsApp Support and Share installation\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Note<\/h3>\n<\/div><\/div>\n\n\n\n<p>You need to add these custom hooks for some additional display,<\/p>\n\n\n\n<p><strong>Display button on contact us page:<\/strong><\/p>\n\n\n\n<p><strong>Hook:<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">{hook h=\"displayContactUsLeftColumn\"}<\/pre>\n\n\n\n<p><strong>File:<\/strong>&nbsp;themes\/classic\/modules\/ps_contactinfo\/ps_contactinfo-rich.tpl<\/p>\n\n\n\n<p><strong>Location:<\/strong>&nbsp;Before closing div of class &#8220;contact-rich&#8221; class<\/p>\n\n\n\n<p><strong>Display WhatsApp Button on order list:<\/strong><\/p>\n\n\n\n<p>You can also Display WhatsApp Button on order list beside &#8220;Reorder&#8221; Button<\/p>\n\n\n\n<p><strong>Hook:<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">{hook h='displayOrderHistoryRow' order=$order}<\/pre>\n\n\n\n<p><strong>File:<\/strong>&nbsp;themes\/classic\/templates\/customer\/history.tpl<\/p>\n\n\n\n<p><strong>Location:<\/strong> in &lt; td class=&#8221;text-sm-center order-actions&#8221; &gt;, start or end anywhere you want<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Prestashop WhatsApp Support and Share Configuration<\/h3>\n<\/div><\/div>\n\n\n\n<p>After the installation of the module, you need to configure it.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Basic Configuration<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1718688823.png\" alt=\"general settings\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under Basic Configuration, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enable to display WhatsApp phone number at front end<\/li>\n\n\n\n<li>Choose to display the floating support button, configure its text, header text, and position.<\/li>\n\n\n\n<li>Enable to display the offline agents or groups and configure the message to display if the agent or group is offline.<\/li>\n<\/ul>\n\n\n\n<p><strong>Front End View<\/strong><\/p>\n\n\n\n<p>When a customer visits your online store, he can view your WhatsApp contact number in floating support button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"725\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/3-6-1200x725.png\" alt=\"3-6\" class=\"wp-image-306466\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/3-6-1200x725.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/3-6-300x181.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/3-6-250x151.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/3-6-768x464.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/3-6.png 1327w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"711\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/4-6-1200x711.png\" alt=\"4-6\" class=\"wp-image-306467\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/4-6-1200x711.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/4-6-300x178.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/4-6-250x148.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/4-6-768x455.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/4-6.png 1333w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On clicking the support button, the customer gets redirected to WhatsApp web where he needs to scan the code from his phone.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/03\/11-3.jpg\" alt=\"QR Code\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When the scanning gets complete, a customer can start chat with admin on WhatsApp as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/03\/WhatsApp.jpg\" alt=\"Whatsapp Chat\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">WhatsApp Support<\/h3>\n<\/div><\/div>\n\n\n\n<p>Post-installation, a new tab Manage Support gets available in the Prestashop back office. From this tab, you can add and manage support agents &amp; groups.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"575\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/5-9-1200x575.png\" alt=\"5-9\" class=\"wp-image-306557\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/5-9-1200x575.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/5-9-300x144.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/5-9-250x120.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/5-9-768x368.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/5-9.png 1506w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Support Agent<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"384\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/6-8-1200x384.png\" alt=\"6-8\" class=\"wp-image-306560\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/6-8-1200x384.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/6-8-300x96.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/6-8-250x80.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/6-8-768x246.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/6-8.png 1321w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>You can add the support agent by specifying the name, contact number, default chat message, and uploading image of the chat agent. <\/p>\n\n\n\n<p>You can assign the support agent to specific products and categories. Also, you can configure the time slots according to which the support agents will be available.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"872\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/1-6-872x1024.png\" alt=\"1-6\" class=\"wp-image-406152\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/1-6-872x1024.png 872w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/1-6-256x300.png 256w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/1-6-212x249.png 212w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/1-6-768x902.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/1-6.png 1230w\" sizes=\"(max-width: 872px) 100vw, 872px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Assign Categories<\/strong><\/h2>\n\n\n\n<p>This extension enables you to assign support agents to the specific categories of your Prestashop store. <\/p>\n\n\n\n<p>This means the support agent will display for the selected categories and the products that comes under these categories.<\/p>\n\n\n\n<p>When a customer visits the category or product page he can view the support agent by clicking on the support button as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"718\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/8-5-1200x718.png\" alt=\"8-5\" class=\"wp-image-306613\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/8-5-1200x718.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/8-5-300x179.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/8-5-250x150.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/8-5-768x459.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/8-5.png 1324w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1154\" height=\"811\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/9-3.png\" alt=\"9-3\" class=\"wp-image-306614\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/9-3.png 1154w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/9-3-300x211.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/9-3-250x176.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/9-3-768x540.png 768w\" sizes=\"(max-width: 1154px) 100vw, 1154px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Assign Products<\/strong><\/p>\n\n\n\n<p>While adding the support agent, you can assign him to specific products of your Prestashop store. This means the support agent will display on the products you have selected. <\/p>\n\n\n\n<p>On the Add User form, search product with initials of product name in &#8220;Search for a product&#8221; field.<\/p>\n\n\n\n<p>Based on the keywords entered, select the product from the list and then click on &#8220;ADD TO LIST&#8221; button.<\/p>\n\n\n\n<p>When a customer visits the product page, he can view the support agent you have assigned to the product as shown in the below screenshot.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"725\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/12-4-1200x725.png\" alt=\"12-4\" class=\"wp-image-306645\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/12-4-1200x725.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/12-4-300x181.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/12-4-250x151.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/12-4-768x464.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/12-4.png 1317w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On clicking the support button, he redirects to WhatsApp web where he has to scan the code from his phone.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/03\/11-3.jpg\" alt=\"QR Code\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When the scanning gets complete, then a customer will be able to chat with a support agent on WhatsApp as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/03\/16-5.jpg\" alt=\"Whatsapp Chat\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Available Time Slot<\/strong><\/p>\n\n\n\n<p>This field enables you to configure time slots for days for which the support agent will be available online. You just need to select the day and specify the start &amp; end time for the slot.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1074\" height=\"863\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/4-3.png\" alt=\"4-3\" class=\"wp-image-406156\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/4-3.png 1074w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/4-3-300x241.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/4-3-250x201.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/4-3-768x617.png 768w\" sizes=\"(max-width: 1074px) 100vw, 1074px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>You can add multiple time slots for a day.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1074\" height=\"894\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/5-2.png\" alt=\"5-2\" class=\"wp-image-406157\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/5-2.png 1074w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/5-2-300x250.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/5-2-250x208.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/5-2-768x639.png 768w\" sizes=\"(max-width: 1074px) 100vw, 1074px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When a customer visits the store, the support agent will be visible as online for the time slots you have added.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"714\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/15-3-1200x714.png\" alt=\"15-3\" class=\"wp-image-306848\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/15-3-1200x714.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/15-3-300x179.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/15-3-250x149.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/15-3-768x457.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/15-3.png 1342w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>You can view a list of agents added under Support Agent tab. Under this tab, you can enable or disable, edit, and delete the support agent.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"506\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/16-2-1200x506.png\" alt=\"16-2\" class=\"wp-image-306852\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/16-2-1200x506.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/16-2-300x126.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/16-2-250x105.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/16-2-768x324.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/16-2.png 1319w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Status<\/strong> &#8211; If disabled, then the support agent will not be visible to the customers at front end.<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Availability<\/strong> -If disabled, then the support agent will show as offline at front end. <\/p>\n\n\n\n<p>Kindly note &#8220;Availability&#8221; feature will work if you have enabled the display of offline agents or groups under Basic Configuration settings.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Support Group<\/h4>\n\n\n\n<p>You can add the support group by specifying the name, default chat message, group Id, and uploading the image. <\/p>\n\n\n\n<p>Also, you assign the support group to specific products &amp; categories and configure the time slots according to which the support group will be available.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"755\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/2-6-1200x755.png\" alt=\"2-6\" class=\"wp-image-406158\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/2-6-1200x755.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/2-6-300x189.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/2-6-250x157.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/2-6-768x484.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/2-6.png 1231w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1074\" height=\"894\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/5-3.png\" alt=\"5-3\" class=\"wp-image-406159\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/5-3.png 1074w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/5-3-300x250.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/5-3-250x208.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/10\/5-3-768x639.png 768w\" sizes=\"(max-width: 1074px) 100vw, 1074px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Front End View<\/strong><\/p>\n\n\n\n<p>When a customer visits the category or product page, he can view support group assigned to the category or product.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"717\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/18-1-1200x717.png\" alt=\"18-1\" class=\"wp-image-306866\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/18-1-1200x717.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/18-1-300x179.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/18-1-250x149.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/18-1-768x459.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/18-1.png 1327w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1153\" height=\"922\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/19-1.png\" alt=\"19-1\" class=\"wp-image-306868\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/19-1.png 1153w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/19-1-300x240.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/19-1-250x200.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/19-1-768x614.png 768w\" sizes=\"(max-width: 1153px) 100vw, 1153px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On clicking the Support Group button he will be redirected to&nbsp;chat.whatsapp.com.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/03\/20-4.jpg\" alt=\"Join group\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After clicking on \u201cJOIN CHAT\u201d a customer redirects to WhatsApp web where he has to scan the code from his phone.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/03\/11-4.jpg\" alt=\"QR Code\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When the scanning gets complete, a web page web.whatapp.com open and the customer can view members of the support group.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/03\/21-3.jpg\" alt=\"Support groups\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After clicking on \u201cView Group\u201d button&nbsp;a customer can chat with a support group on WhatsApp as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/03\/22-2.jpg\" alt=\"Support Group\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Display Support Buttons<\/h3>\n<\/div><\/div>\n\n\n\n<p>Under &#8220;Display Support Buttons&#8221; admin can configure where to show the support buttons on the store.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/03\/23-2.jpg\" alt=\"Display support button\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Front End View<\/strong><\/p>\n\n\n\n<p><strong>Header Position<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"711\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/20-4-1200x711.png\" alt=\"20-4\" class=\"wp-image-306878\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/20-4-1200x711.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/20-4-300x178.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/20-4-250x148.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/20-4-768x455.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/20-4.png 1341w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When a customer clicks on Support button&nbsp;at Header he gets redirected to web.whatsapp.com, where he can view a pre-filled message.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/03\/25-2.jpg\" alt=\"support\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Contact Us Page<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"717\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/21-2-1200x717.png\" alt=\"21-2\" class=\"wp-image-306880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/21-2-1200x717.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/21-2-300x179.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/21-2-250x149.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/21-2-768x459.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/21-2.png 1334w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On clicking Support button&nbsp;at Contact Us page, customer gets redirected to web.whatsapp.com, where he can view a pre-filled message you have set for the support button on the Contact Us page.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/03\/25-B.jpg\" alt=\"Contact Us Page\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Order History Page<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1157\" height=\"821\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/22-1.png\" alt=\"22-1\" class=\"wp-image-306881\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/22-1.png 1157w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/22-1-300x213.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/22-1-250x177.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/22-1-768x545.png 768w\" sizes=\"(max-width: 1157px) 100vw, 1157px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When a customer clicks on Support button he gets redirected to web.whatsapp.com, where he can view a pre-filled message set you have set for the support button at Order History Page.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/03\/27-2.jpg\" alt=\"Order History Page\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Display Share Buttons<\/h3>\n<\/div><\/div>\n\n\n\n<p>Under &#8220;Display Share Buttons&#8221; you can configure where to show the WhatsApp share button on the store. You can choose to display WhatsApp share button on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product Page<\/li>\n\n\n\n<li>Order Confirmation Page<\/li>\n\n\n\n<li>Order History Page<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/03\/whatsapp-share-button.jpg\" alt=\"Product Page\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Front End View<\/strong><\/p>\n\n\n\n<p>When a customer visits the product page, he can view the share button as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"969\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/23-1-1200x969.png\" alt=\"23-1\" class=\"wp-image-306887\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/23-1-1200x969.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/23-1-300x242.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/23-1-250x202.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/23-1-768x620.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/23-1.png 1225w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On clicking the share button, the customer gets redirected to web.whatsapp.com, where he can share the product&#8217;s URL by selecting his contacts.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/03\/30-2.jpg\" alt=\"Product Page\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After selecting the contacts, a customer can send a message to his contacts along with product&#8217;s URL.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/03\/31-3.jpg\" alt=\"Product Page\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Order Confirmation Page<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1151\" height=\"715\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/24-1.png\" alt=\"24-1\" class=\"wp-image-306888\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/24-1.png 1151w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/24-1-300x186.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/24-1-250x155.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/24-1-768x477.png 768w\" sizes=\"(max-width: 1151px) 100vw, 1151px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When a customer clicks on share button&nbsp;at Order Confirmation Page he gets redirected to web.whatsapp.com, where he has to select the contacts with whom he wants to share an order.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/03\/33-5.jpg\" alt=\"Order Confirmation Page\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Order History Page<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1150\" height=\"832\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/25-1.png\" alt=\"25-1\" class=\"wp-image-306904\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/25-1.png 1150w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/25-1-300x217.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/25-1-250x181.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/25-1-768x556.png 768w\" sizes=\"(max-width: 1150px) 100vw, 1150px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When a customer clicks on share button he gets redirected to web.whatsapp.com, where he has to select the contacts with whom he wants to share an order.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/03\/33-6.jpg\" alt=\"Order History Page\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Support<\/h3>\n<\/div><\/div>\n\n\n\n<p>For any kind of technical assistance or query, please raise a ticket at&nbsp;<a href=\"http:\/\/webkul.uvdesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/webkul.uvdesk.com<\/a>&nbsp;or send us a mail at&nbsp;<strong>support@webkul.com<\/strong><\/p>\n\n\n\n<p>Also, please explore our <a href=\"https:\/\/webkul.com\/prestashop-development\/\">Prestashop development services<\/a> and vast range of quality <a href=\"https:\/\/store.webkul.com\/PrestaShop-Extensions.html\">Prestashop addons<\/a>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With the help of Prestashop WhatsApp Support and Share, admin can chat with the customers on WhatsApp. This module lets admin create a strong relationship with his customers by giving them the support when they need it. Order sharing functionality on WhatsApp with the help of which more traffic can be generated on the website. <a href=\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[2545,376,2277,6451,6453,386,6454,6452,6455,6441,6442],"class_list":["post-118495","post","type-post","status-publish","format-standard","hentry","category-prestashop","tag-admin","tag-chat","tag-customer","tag-order-sharing","tag-share-button","tag-social","tag-support-agents","tag-support-button","tag-support-group","tag-whatsapp","tag-whatsapp-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Prestashop WhatsApp Support and Share {User-Guide}<\/title>\n<meta name=\"description\" content=\"With Prestashop WhatsApp Support and Share you can create a strong relationship with your customers by giving them the support when they need it.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Prestashop WhatsApp Support and Share {User-Guide}\" \/>\n<meta property=\"og:description\" content=\"With Prestashop WhatsApp Support and Share you can create a strong relationship with your customers by giving them the support when they need it.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-03-30T12:00:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-07T13:06:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2019\/10\/1-5-1200x334.png\" \/>\n<meta name=\"author\" content=\"Ashish Sehgal\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@webkul\" \/>\n<meta name=\"twitter:site\" content=\"@webkul\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ashish Sehgal\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"15 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/\"},\"author\":{\"name\":\"Ashish Sehgal\",\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/person\/adc5483234a0096b5eba2c30924f652d\"},\"headline\":\"Prestashop WhatsApp Support and Share {User-Guide}\",\"datePublished\":\"2018-03-30T12:00:45+00:00\",\"dateModified\":\"2025-04-07T13:06:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/\"},\"wordCount\":1421,\"commentCount\":2,\"publisher\":{\"@id\":\"https:\/\/webkul.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2019\/10\/1-5-1200x334.png\",\"keywords\":[\"Admin\",\"chat\",\"Customer\",\"order sharing\",\"share button\",\"social\",\"support agents\",\"support button\",\"support group\",\"WhatsApp\",\"WhatsApp Support\"],\"articleSection\":[\"prestashop\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/\",\"url\":\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/\",\"name\":\"Prestashop WhatsApp Support and Share {User-Guide}\",\"isPartOf\":{\"@id\":\"https:\/\/webkul.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2019\/10\/1-5-1200x334.png\",\"datePublished\":\"2018-03-30T12:00:45+00:00\",\"dateModified\":\"2025-04-07T13:06:26+00:00\",\"description\":\"With Prestashop WhatsApp Support and Share you can create a strong relationship with your customers by giving them the support when they need it.\",\"breadcrumb\":{\"@id\":\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/#primaryimage\",\"url\":\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/1-5.png\",\"contentUrl\":\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/1-5.png\",\"width\":1284,\"height\":357},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/webkul.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Prestashop WhatsApp Support and Share {User-Guide}\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/webkul.com\/blog\/#website\",\"url\":\"https:\/\/webkul.com\/blog\/\",\"name\":\"Webkul Blog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/webkul.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/webkul.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/webkul.com\/blog\/#organization\",\"name\":\"WebKul Software Private Limited\",\"url\":\"https:\/\/webkul.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/webkul-logo-accent-sq.png\",\"contentUrl\":\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/webkul-logo-accent-sq.png\",\"width\":380,\"height\":380,\"caption\":\"WebKul Software Private Limited\"},\"image\":{\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/webkul\/\",\"https:\/\/x.com\/webkul\",\"https:\/\/www.instagram.com\/webkul\/\",\"https:\/\/www.linkedin.com\/company\/webkul\",\"https:\/\/www.youtube.com\/user\/webkul\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/person\/adc5483234a0096b5eba2c30924f652d\",\"name\":\"Ashish Sehgal\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/43aabebe0f1864b7173421f8f44f62fef06c07313c7f8c03735ee4b9bf377e6e?s=96&d=https%3A%2F%2Fcdnblog.webkul.com%2Fblog%2Fwp-content%2Fuploads%2F2019%2F10%2Fmike.png&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/43aabebe0f1864b7173421f8f44f62fef06c07313c7f8c03735ee4b9bf377e6e?s=96&d=https%3A%2F%2Fcdnblog.webkul.com%2Fblog%2Fwp-content%2Fuploads%2F2019%2F10%2Fmike.png&r=g\",\"caption\":\"Ashish Sehgal\"},\"description\":\"Ashish Sehgal is a Analyst with deep expertise in the PrestaShop platform offers strategic insights for e-commerce success. With a deep understanding of open-source platforms, he ensures tailored solutions. A skilled analyst, providing unique strategies for online businesses.\",\"url\":\"https:\/\/webkul.com\/blog\/author\/ashishsehgal-magento190\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Prestashop WhatsApp Support and Share {User-Guide}","description":"With Prestashop WhatsApp Support and Share you can create a strong relationship with your customers by giving them the support when they need it.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/","og_locale":"en_US","og_type":"article","og_title":"Prestashop WhatsApp Support and Share {User-Guide}","og_description":"With Prestashop WhatsApp Support and Share you can create a strong relationship with your customers by giving them the support when they need it.","og_url":"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/","og_site_name":"Webkul Blog","article_publisher":"https:\/\/www.facebook.com\/webkul\/","article_published_time":"2018-03-30T12:00:45+00:00","article_modified_time":"2025-04-07T13:06:26+00:00","og_image":[{"url":"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2019\/10\/1-5-1200x334.png","type":"","width":"","height":""}],"author":"Ashish Sehgal","twitter_card":"summary_large_image","twitter_creator":"@webkul","twitter_site":"@webkul","twitter_misc":{"Written by":"Ashish Sehgal","Est. reading time":"15 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/#article","isPartOf":{"@id":"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/"},"author":{"name":"Ashish Sehgal","@id":"https:\/\/webkul.com\/blog\/#\/schema\/person\/adc5483234a0096b5eba2c30924f652d"},"headline":"Prestashop WhatsApp Support and Share {User-Guide}","datePublished":"2018-03-30T12:00:45+00:00","dateModified":"2025-04-07T13:06:26+00:00","mainEntityOfPage":{"@id":"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/"},"wordCount":1421,"commentCount":2,"publisher":{"@id":"https:\/\/webkul.com\/blog\/#organization"},"image":{"@id":"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/#primaryimage"},"thumbnailUrl":"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2019\/10\/1-5-1200x334.png","keywords":["Admin","chat","Customer","order sharing","share button","social","support agents","support button","support group","WhatsApp","WhatsApp Support"],"articleSection":["prestashop"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/","url":"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/","name":"Prestashop WhatsApp Support and Share {User-Guide}","isPartOf":{"@id":"https:\/\/webkul.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/#primaryimage"},"image":{"@id":"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/#primaryimage"},"thumbnailUrl":"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2019\/10\/1-5-1200x334.png","datePublished":"2018-03-30T12:00:45+00:00","dateModified":"2025-04-07T13:06:26+00:00","description":"With Prestashop WhatsApp Support and Share you can create a strong relationship with your customers by giving them the support when they need it.","breadcrumb":{"@id":"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/#primaryimage","url":"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/1-5.png","contentUrl":"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/1-5.png","width":1284,"height":357},{"@type":"BreadcrumbList","@id":"https:\/\/webkul.com\/blog\/prestashop-whatsapp-support-and-share\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/webkul.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Prestashop WhatsApp Support and Share {User-Guide}"}]},{"@type":"WebSite","@id":"https:\/\/webkul.com\/blog\/#website","url":"https:\/\/webkul.com\/blog\/","name":"Webkul Blog","description":"","publisher":{"@id":"https:\/\/webkul.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/webkul.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/webkul.com\/blog\/#organization","name":"WebKul Software Private Limited","url":"https:\/\/webkul.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/webkul.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/webkul-logo-accent-sq.png","contentUrl":"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/webkul-logo-accent-sq.png","width":380,"height":380,"caption":"WebKul Software Private Limited"},"image":{"@id":"https:\/\/webkul.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/webkul\/","https:\/\/x.com\/webkul","https:\/\/www.instagram.com\/webkul\/","https:\/\/www.linkedin.com\/company\/webkul","https:\/\/www.youtube.com\/user\/webkul\/"]},{"@type":"Person","@id":"https:\/\/webkul.com\/blog\/#\/schema\/person\/adc5483234a0096b5eba2c30924f652d","name":"Ashish Sehgal","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/webkul.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/43aabebe0f1864b7173421f8f44f62fef06c07313c7f8c03735ee4b9bf377e6e?s=96&d=https%3A%2F%2Fcdnblog.webkul.com%2Fblog%2Fwp-content%2Fuploads%2F2019%2F10%2Fmike.png&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/43aabebe0f1864b7173421f8f44f62fef06c07313c7f8c03735ee4b9bf377e6e?s=96&d=https%3A%2F%2Fcdnblog.webkul.com%2Fblog%2Fwp-content%2Fuploads%2F2019%2F10%2Fmike.png&r=g","caption":"Ashish Sehgal"},"description":"Ashish Sehgal is a Analyst with deep expertise in the PrestaShop platform offers strategic insights for e-commerce success. With a deep understanding of open-source platforms, he ensures tailored solutions. A skilled analyst, providing unique strategies for online businesses.","url":"https:\/\/webkul.com\/blog\/author\/ashishsehgal-magento190\/"}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/posts\/118495","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/users\/165"}],"replies":[{"embeddable":true,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/comments?post=118495"}],"version-history":[{"count":44,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/posts\/118495\/revisions"}],"predecessor-version":[{"id":488008,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/posts\/118495\/revisions\/488008"}],"wp:attachment":[{"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/media?parent=118495"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/categories?post=118495"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/tags?post=118495"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}