{"id":109478,"date":"2018-01-24T09:52:03","date_gmt":"2018-01-24T09:52:03","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=109478"},"modified":"2025-11-21T08:41:57","modified_gmt":"2025-11-21T08:41:57","slug":"uvdesk-cs-cart-free-helpdesk-ticket-system","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/uvdesk-cs-cart-free-helpdesk-ticket-system\/","title":{"rendered":"User Guide for CS-Cart Free Helpdesk Ticket System"},"content":{"rendered":"<p><a href=\"https:\/\/store.webkul.com\/UVDesk-CS-Cart-Free-Helpdesk-Ticket-System.html\" target=\"_blank\" rel=\"noopener\"><strong>CS-Cart Free Helpdesk Ticket System<\/strong><\/a> integrates the UVdesk system to your CS-Cart store.<\/p>\n<p>This add-on allows store visitors or registered users to create tickets regarding their queries from the frontend itself.<\/p>\n<p>All the tickets can be viewed in the customer account at your storefront under the UVdesk Tickets option available in My Account section.<\/p>\n<p>Admin can easily manage the tickets from CS-Cart back-end as well as from UVdesk portal.<\/p>\n<p>A ticketing system keeps the\u00a0Records of previous\u00a0communications\u00a0with each customer.<\/p>\n<p>This is extremely convenient for the support team, as all the information they need to deal effectively with staff and customers is kept in one convenient location.<\/p>\n<p>And they can handle it in that place from start to finish.<\/p>\n<p><strong>Please Note \u2013<\/strong> To use this extension, you must have UVdesk account. You can create a free UVdesk account <a href=\"https:\/\/uvdesk.com\/en\/member\/signup\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n<p>Now you can integrate <a href=\"https:\/\/www.uvdesk.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">UVdesk<\/a> help-desk cloud Support service with your\u00a0CS-Cart.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/integration-1.jpg\"><img decoding=\"async\" class=\"alignnone size-full wp-image-110207\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/integration-1.jpg\" alt=\"integration\" width=\"502\" height=\"205\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/integration-1.jpg 502w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/integration-1-250x102.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/integration-1-300x123.jpg 300w\" sizes=\"(max-width: 502px) 100vw, 502px\" loading=\"lazy\" \/><\/a><\/p>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Features of Cs-Cart Customer Support Module<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<ul>\n<li>Integrate UVdesk Helpdesk System with your CS-Cart Store<\/li>\n<li>An easy &amp; effective interaction between Admin and Buyers.<\/li>\n<li>A well-managed helpdesk system for your CS-Cart site<\/li>\n<li><span style=\"text-decoration: underline;\">Absolutely Free of Cost Addon<\/span> (Admin will have to sign up to <a href=\"https:\/\/www.uvdesk.com\/en\/\">UVdesk<\/a> if he\/she does not have an existing account)<\/li>\n<li>Store visitors or registered users can raise ticket relating to any concern\/issue\/ inquiry.<\/li>\n<li>Guest customers get registered automatically after raising the ticket.<\/li>\n<li>Customers can manage their tickets from the frontend.<\/li>\n<li>Store admin can manage all the tickets from the CS-Cart admin panel.<\/li>\n<li>Admin can reply to those tickets created by the buyer.<\/li>\n<li>Admin can assign an agent to the ticket who will look after the customer issue.<\/li>\n<li>Admin\/Agent can create or delete or manage the tickets from the CS-Cart backend as per the privilege assigned.<\/li>\n<li>Admin\/Assigned agent\/Customers can add attachments to ticket replies.<\/li>\n<li>The customer can add a collaborator to the ticket to keep the third party in the loop if needed.<\/li>\n<li>Use Upgraded <a href=\"https:\/\/www.uvdesk.com\/en\/pricing\/\">Uvdesk Plans<\/a>\u00a0to avail various other <a href=\"https:\/\/www.uvdesk.com\/en\/feature-compare\/\">features<\/a>.<\/li>\n<li>Improves customer retention and brand image.<\/li>\n<\/ul>\n<p><span style=\"color: #333399;\"><strong>Please Note &#8211; Only the root admin or agent can view ticket on Backend. In the blog, Admin refers to Root Admin.<\/strong><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\">How To Upload And Install Cs-Cart Support Extension<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<div>\u00a0<\/div>\n<p class=\"alert alert-warning\">After downloading\u00a0<strong>UVDesk- CS-Cart Free Helpdesk Ticket System<\/strong> add-on you\u2019ll get one <a href=\"https:\/\/github.com\/uvdesk\/cscart\">zip file,<\/a> one install.txt file,\u00a0and a relevant User Guide manual doc.<\/p>\n<p class=\"alert alert-warning\">Go to Manage Add-ons, go to settings and then click on manual installation as shown in below snapshot.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-514211\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/whatsapp1.webp\" alt=\"manual installation\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/whatsapp1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/whatsapp1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/whatsapp1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/whatsapp1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p><span style=\"font-size: revert; color: initial;\">Click on <\/span><strong style=\"font-size: revert; color: initial;\">\u201cLocal\u201d<\/strong><span style=\"font-size: revert; color: initial;\"> to browse the zip file and then click on <\/span><strong style=\"font-size: revert; color: initial;\">\u201cUpload &amp; Install\u201d<\/strong><span style=\"font-size: revert; color: initial;\"> as shown below in snapshot.<\/span><\/p>\n<\/div>\n<div class=\"panel-body\"><img decoding=\"async\" class=\"alignnone size-full wp-image-514214\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/whatsapp2.webp\" alt=\"select zip file\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/whatsapp2.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/whatsapp2-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/whatsapp2-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/whatsapp2-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/div>\n<\/div>\n<div class=\"panel panel-warning\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">How to get UVdesk API<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>In order to use this add-on, the admin needs to have the UVdesk access token, please visit\u00a0<a class=\"wk-external-link\" title=\"this\" href=\"https:\/\/www.uvdesk.com\/en\/\" target=\"_blank\" rel=\"noopener nofollow external noreferrer\" data-wpel-link=\"external\">this<\/a>\u00a0link and login to your UVdesk account.<\/p>\n<p>In case you don\u2019t have a UVdesk account, you can\u00a0<a class=\"wk-external-link\" title=\"create a free account\" href=\"https:\/\/uvdesk.com\/en\/member\/signup\" target=\"_blank\" rel=\"noopener nofollow external noreferrer\" data-wpel-link=\"external\">create a free account<\/a>\u00a0as well.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-392778 size-full zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01.png\" sizes=\"(max-width: 1515px) 100vw, 1515px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01.png 1515w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-300x151.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1200x605.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-250x126.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-768x387.png 768w\" alt=\"01\" width=\"1515\" height=\"764\" loading=\"lazy\" \/><\/p>\n<p><strong>Step 1<\/strong>: Here the user needs to enter a valid email id and click on\u00a0<strong>\u201cGet Started\u201d<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-392780 zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02.png\" sizes=\"(max-width: 1468px) 100vw, 1468px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02.png 1468w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-300x143.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1200x573.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-250x119.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-768x367.png 768w\" alt=\"02\" width=\"1468\" height=\"701\" loading=\"lazy\" \/><\/p>\n<p><strong>Step 2:<\/strong>\u00a0Once the user enters their email ID, an OTP will be generated and sent to them.<\/p>\n<p>They must then input the received OTP and proceed to click on the\u00a0<strong>\u201cVerify OTP\u201d<\/strong>\u00a0button.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-392781 zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03.png\" sizes=\"(max-width: 1401px) 100vw, 1401px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03.png 1401w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-300x142.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1200x566.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-250x118.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-768x362.png 768w\" alt=\"03\" width=\"1401\" height=\"661\" loading=\"lazy\" \/><\/p>\n<p><strong>Step 3:<\/strong>\u00a0In this scenario, the user is required to input their email address, name, phone number, organization, and subdomain.<\/p>\n<p>After providing these details, they can proceed by clicking the\u00a0<strong>\u201cSignup\u201d<\/strong>\u00a0button.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-392783 zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04.png\" sizes=\"(max-width: 1329px) 100vw, 1329px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04.png 1329w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-300x161.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1200x643.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-250x134.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-768x411.png 768w\" alt=\"04\" width=\"1329\" height=\"712\" loading=\"lazy\" \/><\/p>\n<p><strong>Step 4:\u00a0<\/strong>Once the user completes the sign-up process, they will receive an email to set their password.<\/p>\n<p>After successfully setting a new password, the user can conveniently access their account by using their registered email and the newly created password.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-392798 zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4.png\" sizes=\"(max-width: 1786px) 100vw, 1786px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4.png 1786w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-300x156.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-1200x622.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-250x130.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-768x398.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-1536x796.png 1536w\" alt=\"Screenshot-4\" width=\"1786\" height=\"926\" loading=\"lazy\" \/><\/p>\n<p>After successfully creating your UVdesk account, log in and go to the edit\u00a0<strong>profile<\/strong>\u00a0section.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-392988 size-full zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1.png\" sizes=\"(max-width: 1515px) 100vw, 1515px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1.png 1515w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1-300x127.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1-1200x509.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1-250x106.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1-768x325.png 768w\" alt=\"01-1\" width=\"1515\" height=\"642\" loading=\"lazy\" \/><\/p>\n<p>Now click on the \u201c<strong>New Token\u201d<\/strong>\u00a0button to create a new API Access Token.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-392990 size-full zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1.png\" sizes=\"(max-width: 1501px) 100vw, 1501px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1.png 1501w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-300x135.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-1200x538.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-768x344.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-604x270.png 604w\" alt=\"02-1\" width=\"1501\" height=\"673\" loading=\"lazy\" \/><\/p>\n<p>After clicking <strong>\u201cNew Token\u201d<\/strong>, here the users need to enter their API name and click on <strong>\u201cSave Token\u201d<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-392993 zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1.png\" sizes=\"(max-width: 884px) 100vw, 884px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1.png 884w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1-300x115.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1-250x96.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1-768x294.png 768w\" alt=\"03-1\" width=\"884\" height=\"338\" loading=\"lazy\" \/><\/p>\n<p>The user can see the new API access tokens created and can copy them to be used for module configuration at the CS-Cart end.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-392991 size-full zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1.png\" sizes=\"(max-width: 1444px) 100vw, 1444px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1.png 1444w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1-300x140.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1-1200x561.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1-250x117.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1-768x359.png 768w\" alt=\"04-1\" width=\"1444\" height=\"675\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-success\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Configuration of CS-Cart Free Helpdesk Ticket System<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>After installation of the add-on, you will find <strong>UVDesk<\/strong> in the list of the available add-ons.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-514224\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv1.webp\" alt=\"add on in list\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>Admin has to enter the following information to configure the add-on.<\/p>\n<ul>\n<li><strong>Access Token<\/strong> \u2013 Enter the UVdesk Access Token.<\/li>\n<li><strong>Company Domain<\/strong> \u2013 Enter the Domain Name of your UVdesk Helpdesk.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/settings-4.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-514227\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv2.webp\" alt=\"addon configuration\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv2.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv2-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv2-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv2-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/a><\/p>\n<p>Click on <strong>save<\/strong> and the add-on is configured.<\/p>\n<p>After proper add-on installation and configuration, the quick link for <strong>Creating Ticket<\/strong> will be added automatically which can be repositioned as per your needs.<\/p>\n<p>To view and manage the quick links, go to <strong>Design-&gt; Menus <\/strong>and click to manage the quick links as shown below.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/quicklink.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-514228\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv3.webp\" alt=\"main menu\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv3.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv3-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv3-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv3-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/a><\/p>\n<p>You will be able to view a newly added Quick Link viz; <strong>Create Ticket. <\/strong>You can further rename and reposition it as per your choice.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/create-ticket.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-514230\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv4.webp\" alt=\"create new ticket link\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv4.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv4-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv4-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv4-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/a><\/p>\n<p>This was all about the configuration at CS-Cart Admin end.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<h3><!--more--><span style=\"color: revert; font-size: revert; font-weight: revert;\">Customer End<\/span><\/h3>\n<div class=\"panel panel-success\">\n<div class=\"panel-body\">\n<div>\n<p>The store visitor or registered customer can find an option &#8220;<strong>Create Ticket<\/strong>&#8221; on Top of the page. He can click on this to create a new ticket.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/frontend-1.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-514235\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv5.webp\" alt=\"frontend view\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv5.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv5-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv5-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv5-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/a><\/p>\n<p>If the visitor clicks on the link to create a ticket then he\/she will get a form to enter the details regarding his queries and concerns.<\/p>\n<p>There is also an option to attach the files as shown below.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/created.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-514239\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv6.webp\" alt=\"create a new ticket\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv6.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv6-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv6-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv6-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/a><\/p>\n<p>As soon as the visitor clicks on &#8220;<strong>Create Ticket<\/strong>&#8220;, a ticket will be generated and will be sent to the admin of the site.\u00a0<\/p>\n<p>If the store visitor is the guest user, he will automatically get registered after creating a ticket and will be logged in automatically.<\/p>\n<p>The customers can view their <strong>UVDesk Tickets<\/strong> under the <strong>My Account<\/strong> Section as shown below.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/forntend-UVdesk.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-514241\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv7.webp\" alt=\"view tickets\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv7.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv7-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv7-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv7-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/a><\/p>\n<p>All the tickets will be visible to the customer as shown below. He\/She can create a new ticket and view the ongoing or previous tickets from here.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/frontend-tickets.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-514242\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv8.webp\" alt=\"generated tickets\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv8.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv8-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv8-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv8-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/a><\/p>\n<p>The customer can view the ticket to check the conversation made between the assigned agent of admin and the customer himself.<\/p>\n<ul>\n<li>The customer can<strong> add a collaborator<\/strong> to his ticket. This feature is used to help the customer keep someone else in the conversation loop if required.<\/li>\n<li>The customer can <strong>attach files<\/strong>\u00a0with the replies if required.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/frontend-ticket-view1-1.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-514244\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv9.webp\" alt=\"open the ticket\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv9.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv9-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv9-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv9-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/a><\/p>\n<p>This way the customer can create tickets\/ send replies \/view replies etc.<\/p>\n<h4><span style=\"text-decoration: underline;\"><strong>FOR ADDITIONAL CUSTOM FIELDS AS PER TICKET TYPE\u00a0 \u00a0:\u00a0<\/strong><\/span><\/h4>\n<p>Sometimes as an admin, you may feel the need to collect more information from the client while he is raising a ticket for his query,<\/p>\n<p>In this case, you may upgrade your <a href=\"https:\/\/www.uvdesk.com\/en\/pricing\/\">Uvdesk Plans<\/a>\u00a0to avail extra features like Custom fields.\u00a0<\/p>\n<p>Once you have upgraded the plan, you will be able to add Various custom fields are available as per the Ticket type selection.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-success\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Admin End<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>After add-on installation, a new tab <strong>UVDesk Dashboard\u00a0<\/strong>appears under\u00a0<strong>Website <\/strong>Tab\u00a0as shown below.<\/p>\n<p>Only Root admin or agent can manage the tickets from here.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/backend.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-514245\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv10.webp\" alt=\"uv10\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv10.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv10-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv10-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv10-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/a><\/p>\n<p>The tickets created by all the customers on the front end will be listed here so that admin can manage all of them together.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/backend-tickets.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-514246\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv11.webp\" alt=\"tickets on admin end\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv11.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv11-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv11-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv11-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/a><\/p>\n<ul>\n<li>\u00a0An admin can view the customer tickets from here.<\/li>\n<li>Admin can reply to the customer queries.<\/li>\n<li>Admin can assign its registered agents to the tickets. (Store admin can create agents from the UVdesk end).<\/li>\n<li>Assigned Agent\/Admin can add attachments to the replies.<\/li>\n<li>Agent\/Admin can delete the tickets.<\/li>\n<\/ul>\n<p>When the admin clicks on &#8220;<strong>View<\/strong>&#8220;, he can see the customer query and can easily reply by adding attachment files (if needed).\u00a0<\/p>\n<p>The customer can then see these replies on front-end.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/backend-ticket-view-3.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-514247\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv12.webp\" alt=\"view the ticket\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv12.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv12-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv12-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/uv12-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/a><\/p>\n<p>The admin can assign the agent, set the priority, Status and Type of the ticket from here.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-warning\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">UVdesk Synchronization<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>Once a user creates a ticket on your CS-Cart store, it will be visible on the UVdesk Dashboard as well.<\/p>\n<h3><strong>Managing Tickets From UVDesk:<\/strong><\/h3>\n<p>Admin can login to UVdesk and check all the customer tickets by clicking on &#8220;<strong>Tickets<\/strong>&#8221; tab.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-Sync-1.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-109732\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-Sync-1.png\" alt=\"UVDesk Sync\" width=\"1366\" height=\"588\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-Sync-1.png 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-Sync-1-250x108.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-Sync-1-300x129.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-Sync-1-768x331.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-Sync-1-1200x517.png 1200w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" loading=\"lazy\" \/><\/a><\/p>\n<h3>UVdesk Ticket View<\/h3>\n<p style=\"text-align: justify;\">The agent or the admin can also send a reply through UVdesk to its customers by clicking any of the tickets in the list. All the information about the ticket is visible on the Ticket View page.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-view-ticket.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-109746\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-view-ticket.png\" alt=\"UVDesk view ticket\" width=\"1366\" height=\"588\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-view-ticket.png 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-view-ticket-250x108.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-view-ticket-300x129.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-view-ticket-768x331.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-view-ticket-1200x517.png 1200w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" loading=\"lazy\" \/><\/a><\/p>\n<h3>Reply Ticket<\/h3>\n<p>The agent can send a reply to the customer from UVdesk. There are various options available for text formatting. An option to add attach is also there.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-reply-ticket.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-109748\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-reply-ticket.png\" alt=\"UVDesk reply ticket\" width=\"1366\" height=\"637\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-reply-ticket.png 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-reply-ticket-250x117.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-reply-ticket-300x140.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-reply-ticket-768x358.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-reply-ticket-1200x560.png 1200w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" loading=\"lazy\" \/><\/a><\/p>\n<h3>Reply Options<\/h3>\n<p>There various options available while replying the customer. When the agent sends the reply message, the status of the ticket changes as per the chosen reply option.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-reply-button.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-99512\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-reply-button.png\" alt=\"uvdesk-ticket reply button\" width=\"650\" height=\"493\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-reply-button.png 650w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-reply-button-250x190.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-reply-button-300x228.png 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" loading=\"lazy\" \/><\/a><\/p>\n<h3>UVdesk Ticket Management<\/h3>\n<p>Once the agent has opened the ticket, the agent can update the priority, status, type, group, team details for that ticket.<\/p>\n<p>The agent can also add tags, labels, and collaborators for the ticket as per the privilege assigned to the agents.<\/p>\n<h3><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/UVdesk-ticket-left-side-menu.png\"><img decoding=\"async\" class=\"aligncenter wp-image-99507 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/UVdesk-ticket-left-side-menu.png\" alt=\"view\" width=\"341\" height=\"710\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/UVdesk-ticket-left-side-menu.png 341w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/UVdesk-ticket-left-side-menu-120x249.png 120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/UVdesk-ticket-left-side-menu-144x300.png 144w\" sizes=\"(max-width: 341px) 100vw, 341px\" loading=\"lazy\" \/><\/a><\/h3>\n<h3>Ticket Options<\/h3>\n<p>When the agent views the ticket, there are a few options to manage the ticket using Ticket options menu which includes:<\/p>\n<ul>\n<li>Edit Ticket<\/li>\n<li>Print Ticket<\/li>\n<li>Mark as Spam<\/li>\n<li>Mark as Closed<\/li>\n<li>Delete Ticket<\/li>\n<\/ul>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-ticket-options.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-109749\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-ticket-options.png\" alt=\"UVDesk ticket options\" width=\"1366\" height=\"588\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-ticket-options.png 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-ticket-options-250x108.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-ticket-options-300x129.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-ticket-options-768x331.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/01\/UVDesk-ticket-options-1200x517.png 1200w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" loading=\"lazy\" \/><\/a><\/p>\n<p><em>This is how you can make your customer support process effective and enhanced by using the UVDesk- CS-Cart Free Helpdesk Ticket System.\u00a0<\/em><\/p>\n<p><em>Thank you for reading this Blog \ud83d\ude42<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-success\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Support<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>That was all about the UVDesk- CS-Cart Free Helpdesk system.<\/p>\n<p>For any kind of technical assistance, just raise a ticket at <strong><a href=\"http:\/\/webkul.uvdesk.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/webkul.uvdesk.com\/\u00a0<\/a><\/strong>and for any doubt contact us at <strong>support@webkul.com<\/strong>.<\/p>\n<p>Besides this you can explore our <a href=\"https:\/\/webkul.com\/cs-cart-development\/\" target=\"_blank\" rel=\"noreferrer noopener\">cs-cart Development Services<\/a>\u00a0and Quality\u00a0<a href=\"https:\/\/store.webkul.com\/CS-Cart.html\" target=\"_blank\" rel=\"noreferrer noopener\">cs-cart add-ons<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>CS-Cart Free Helpdesk Ticket System integrates the UVdesk system to your CS-Cart store. This add-on allows store visitors or registered users to create tickets regarding their queries from the frontend itself. All the tickets can be viewed in the customer account at your storefront under the UVdesk Tickets option available in My Account section. Admin <a href=\"https:\/\/webkul.com\/blog\/uvdesk-cs-cart-free-helpdesk-ticket-system\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1496,6098],"tags":[6100],"class_list":["post-109478","post","type-post","status-publish","format-standard","hentry","category-cs-cart","category-uvdesk-helpdesk-system","tag-uvdesk-cs-cart-free-helpdesk-ticket-system"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CS-Cart Free Helpdesk Ticket System<\/title>\n<meta name=\"description\" content=\"CS-Cart Free Helpdesk Ticket System integrates the UVdesk system into your CS-Cart store.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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