{"id":101208,"date":"2017-11-16T10:06:26","date_gmt":"2017-11-16T10:06:26","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=101208"},"modified":"2018-01-22T07:13:48","modified_gmt":"2018-01-22T07:13:48","slug":"magento-twilio-sms-notification","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/magento-twilio-sms-notification\/","title":{"rendered":"Magento Twilio SMS Notification"},"content":{"rendered":"<p><strong>Magento Twilio SMS Notification<\/strong> extension comes with an\u00a0ability to send the respective notification messages to the customers. It is liable for sending text SMS directly to the customers at the time of order status change &#8211;<\/p>\n<ol>\n<li><strong>Order Place<\/strong><\/li>\n<li><strong>Order Shipped<\/strong><\/li>\n<li><strong>Cancel Order<\/strong><\/li>\n<li><strong>Invoice Generation<\/strong><\/li>\n<li><strong>Credit Memo<\/strong><\/li>\n<li><strong>Order On Hold<\/strong><\/li>\n<li><strong>Order Un-hold<\/strong><\/li>\n<\/ol>\n<p><span style=\"color: red;\"><strong>**Note<\/strong>:<\/span><\/p>\n<ol>\n<li>For International phone number\u00a0available\u00a0and their capabilities click <a href=\"https:\/\/support.twilio.com\/hc\/en-us\/articles\/223183068-Twilio-international-phone-number-availability-and-their-capabilities\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\">here<\/span><\/a>.<\/li>\n<li>Check the support plans available at <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.twilio.com\/support-plans\" target=\"_blank\" rel=\"noopener\">Twilio<\/a><\/span>.<\/li>\n<li><a href=\"https:\/\/support.twilio.com\/hc\/en-us\/articles\/223136107-How-does-Twilio-s-Free-Trial-work-\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\">How does Twilio&#8217;s Free Trial Work<\/span><\/a>?<\/li>\n<\/ol>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\"><span style=\"color: green;\">Features<\/span><\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<ul>\n<li><span id=\"LC7\" class=\"line\"> Customer will receive notification message <span class=\"hljs-constant\">right<\/span> <span class=\"hljs-built_in\">on<\/span> their phone <span class=\"hljs-command\"><span class=\"hljs-keyword\">on<\/span> <span class=\"hljs-title\">order<\/span> <span class=\"hljs-title\">status<\/span> <span class=\"hljs-title\">change<\/span>.<\/span><\/span><\/li>\n<li>The messages will be sent to the customers for &#8211; Order Place, Order Shipped, Cancel Order, Invoice Generation, Credit Memo, Order on Hold, Order Unholded.<\/li>\n<li>Codes are open source &amp; it can be customized easily.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\"><span style=\"color: green;\">Installation<\/span><\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<p>After unzipping the extension you will find the\u00a0<strong>src<\/strong>\u00a0folder. Inside the\u00a0<strong>src<\/strong>\u00a0folder, you have the\u00a0<strong>app<\/strong>\u00a0and\u00a0<strong>lib<\/strong>\u00a0folders. Now, move the\u00a0<strong>app\u00a0<\/strong>and<strong>\u00a0lib<\/strong>\u00a0folder into\u00a0<strong>Magento\u00a0root folder<\/strong>\u00a0on the\u00a0<strong>server<\/strong>\u00a0as shown below in the snapshot.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Twilio-Sms-Notification-Installation-Step1.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Twilio-Sms-Notification-Installation-Step1.png\" alt=\"Twilio Sms Notification Installation Step1\" loading=\"lazy\" \/><\/a><\/p>\n<p>After moving the\u00a0<strong>app\u00a0<\/strong>and<strong>\u00a0lib\u00a0<\/strong>folders, you just need to\u00a0<strong>flush<\/strong>\u00a0the\u00a0<strong>Magento cache<\/strong>, by navigating through\u00a0<strong>System<\/strong>-&gt;<strong>Cache Management<\/strong>.<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/09\/Flush-Cache.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/09\/Flush-Cache.png\" alt=\"Magento Twilio Sms Notification Flush Cache\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\"><span style=\"color: green;\">Configuration &#8211; Admin&#8217;s End<\/span><\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<p>After the successful installation of the extension, the admin will navigate to\u00a0<strong>System<\/strong>&gt;<strong>Configuration<\/strong>&gt;<strong>Webkul<\/strong>&gt;<strong>Twilio SMS\u00a0<\/strong>as per the snapshot below.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Admin-Configuration-Twilio-Sms-Notification.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Admin-Configuration-Twilio-Sms-Notification.png\" alt=\"Admin Configuration Twilio Sms Notification\" loading=\"lazy\" \/><\/a><br \/>\nHere, the admin will have to configure the setting options for making use of the extension which includes &#8211;<\/p>\n<ul>\n<li><strong>Enable<\/strong> &#8211;<br \/>\nSelect this option as <strong>Yes<\/strong> to <strong>enable<\/strong> the extension for use, else\u00a0select\u00a0<strong>No<\/strong>.<\/li>\n<li><strong>Account SID<\/strong> &#8211;<br \/>\nEnter the Account SID received after registering\u00a0at the Twilio website.<\/li>\n<li><strong>Auth Token<\/strong> &#8211;<br \/>\nEnter\u00a0Auth Token received after registering\u00a0at the Twilio website.<\/li>\n<li><strong>Twilio Phone Number<\/strong> &#8211;<br \/>\nEnter the Twilio Phone number received after registering at the Twilio website.<\/li>\n<\/ul>\n<p>After configuring the setting options above just tap the <strong>Save<\/strong> <strong>Configuration<\/strong> button to save these settings.<\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\"><span style=\"color: orange;\">Get the Twilio Credentials<\/span><\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<p>The admin can get the <strong>Account SID<\/strong>, <strong>Auth Token<\/strong> and <strong>Twilio Phone Number<\/strong> by following the below steps:<\/p>\n<p><strong>Step 1<\/strong><span style=\"color: #0000ff;\">: <span style=\"color: #333333;\">Go to the web address<\/span> <a style=\"color: #0000ff;\" href=\"https:\/\/www.twilio.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.twilio.com<\/a><strong><a style=\"color: #0000ff;\" href=\"https:\/\/www.twilio.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">\/<\/a><\/strong> <\/span>and click on the<strong> SIGN UP<\/strong> button as shown below &#8211;<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-1.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-1.png\" alt=\"Configuration Of Magento Twilio SMS Notification\" loading=\"lazy\" \/><\/a><\/p>\n<p><strong>Step 2:\u00a0<\/strong>Now after clicking on the <strong>SIGN-UP<\/strong> button, below page will be open. Here, the\u00a0admin will enter all details to get registered and will tap the <strong>Get Started<\/strong> button to proceed further.<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-2.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-2.png\" alt=\"Configuration Of Magento Twilio SMS Notification\" loading=\"lazy\" \/><\/a><\/p>\n<p><strong>Step 3<\/strong>: Now, enter your mobile phone number and tap the <strong>Verify via SMS<\/strong> button to verify the number.<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-3.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-3.png\" alt=\"Configuration Of Magento Twilio SMS Notification\" loading=\"lazy\" \/><\/a><\/p>\n<p><strong>Step 4<\/strong>: Now, you will receive a <strong>verification\u00a0code<\/strong>\u00a0in your mobile phone. Enter that verification code and tap the <strong>Submit<\/strong> button.<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-4.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-4.png\" alt=\"Configuration Of Magento Twilio SMS Notification\" loading=\"lazy\" \/><\/a><\/p>\n<p><strong>Step 5<\/strong>: Now the page that comes up, on the top <strong>right-hand<\/strong> next to your name tap the <strong>down arrow<\/strong> and then click the <strong>User Settings<\/strong>\u00a0menu option.<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-5.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-5.png\" alt=\"Main-frame-changer\" loading=\"lazy\" \/><\/a><\/p>\n<p><strong>Step 6<\/strong>: Now go to the <strong>Dashboard<\/strong> menu option in the <strong>left panel<\/strong>. Here, you will find the\u00a0<strong>Account SID<\/strong>, <strong>Auth Token<\/strong>.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-6-1.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-6-1.png\" alt=\"Registration\" loading=\"lazy\" \/><\/a><\/p>\n<p><strong>Step 7<\/strong>: To get the Twilio phone number, go to the dashboard again and tap the <strong>Phone Numbers<\/strong> link.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-7.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-7.png\" alt=\"Registration\" loading=\"lazy\" \/><\/a><\/p>\n<p><strong>Step 8<\/strong>: Clicking the phone numbers link will bring up the below page. Here, click on the <strong>Get Started<\/strong> button.<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-8.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-8.png\" alt=\"Registration\" loading=\"lazy\" \/><\/a><br \/>\n<strong>Step 9<\/strong>: The section that comes up, click the <strong>Get your first Twilio phone number<\/strong>\u00a0button.<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-9.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-9.png\" alt=\"Registration\" loading=\"lazy\" \/><\/a><br \/>\n<strong>Step 10<\/strong>: Clicking the\u00a0<strong>Get your first Twilio phone number<\/strong>\u00a0in the previous step brings up a pop-up window. Click <strong>Choose this Number<\/strong> button to proceed further.<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-10.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-10.png\" alt=\"Registration\" loading=\"lazy\" \/><\/a><br \/>\n<strong>Step 11<\/strong>: Now, you can see your new <strong>phone number<\/strong>, click done to go back.<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-11.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-11.png\" alt=\"Registration\" loading=\"lazy\" \/><\/a><\/p>\n<p><strong>Step 12<\/strong>: Now, to check your phone number click the <strong>Phone Numbers<\/strong> link under the <strong>dashboard<\/strong>\u00a0section as shown in <strong>step 7 <\/strong>and you will be redirected to your <strong>phone number section<\/strong>.<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-12.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Registration-12.png\" alt=\"Registration\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\"><span style=\"color: green;\">Front-End Configuration<\/span><\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<p><span style=\"color: red;\"><strong>**Note<\/strong>:<\/span><\/p>\n<ol>\n<li>When the customer<strong> creates a new account<\/strong> the <strong>telephone<\/strong> <strong>number<\/strong> entered at that time will be used to <strong>send<\/strong> in the <strong>notification messages<\/strong>.<\/li>\n<li>If a customer is <strong>already registered<\/strong> and tries to use a\u00a0<strong>different address<\/strong>(shipping) at the time of checkout, then the <strong>telephone number<\/strong> that is <strong>entered<\/strong>(for this different address) will be used to send in the notification messages.<\/li>\n<\/ol>\n<p><strong>1<\/strong>. When a customer creates a <strong>new account<\/strong>, after that under the <strong>Address Book<\/strong> menu option, the customer enters his <strong>address<\/strong> <strong>details<\/strong> and the <strong>telephone number<\/strong>. This telephone number will be used for sending in the SMS notifications. alfa<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Customer-TelephoneNumber-1.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Customer-TelephoneNumber-1.png\" alt=\"Customer Telephone Number Enter\" loading=\"lazy\" \/><\/a><\/p>\n<p>Also, at the time of checkout, if the customer selects to choose a <strong>New billing<\/strong> address then the <strong>telephone<\/strong> <strong>number<\/strong> entered for this <strong>new address<\/strong> will be used to send in the <strong>notification messages<\/strong>.<\/p>\n<p><span style=\"color: #ff0000;\"><strong>*Note<\/strong><\/span>: It&#8217;s mandatory to add the country code before your phone number else the notifications won&#8217;t be sent.<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Checkout-Enter-Phone-Number-1.png\"><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Checkout-Enter-Phone-Number-1.png\" alt=\"Checkout Enter Phone Number Magento Twilio SMS notification System\" width=\"1040\" height=\"1475\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Admin Management &amp; Workflow<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<p>After the order has been placed by the customer by tapping the &#8220;<strong>Place Order<\/strong>&#8221; button at the checkout page, the customer will receive an <strong>Order Placed<\/strong> notification &#8211;\u00a0<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Order-Placed-3.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Order-Placed-3.png\" alt=\"Order Placed\" loading=\"lazy\" \/><\/a><\/p>\n<p>When the<strong>\u00a0<\/strong>admin generates the <strong>invoice<\/strong> from the backend, the<strong> Invoice<\/strong> <strong>Generated<\/strong> Notification to the Customer is sent &#8211;<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Invoice.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Invoice.png\" alt=\"Invoice Generated\" width=\"720\" height=\"605\" loading=\"lazy\" \/><\/a><\/p>\n<p>After the order has been <strong>shipped<\/strong> by the admin the customer will receive an <strong>Order Shipped\u00a0<\/strong>notification &#8211;<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Order-Shipped.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Order-Shipped.png\" alt=\"Order Shipped\" width=\"1070\" height=\"700\" loading=\"lazy\" \/><\/a><\/p>\n<p>After the order has been put on <strong>Hold<\/strong> by the admin, the customer will receive an <strong>Order Hold\u00a0<\/strong>notification &#8211;<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/OrderHold.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/OrderHold.png\" alt=\"Order On Hold\" loading=\"lazy\" \/><\/a><\/p>\n<p>After the order has been Un-Hold by the admin the customer will receive an <strong>Order unholded\u00a0<\/strong>notification &#8211;<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/OrderUnheld.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/OrderUnheld.png\" alt=\"Order Unholded\" loading=\"lazy\" \/><\/a><\/p>\n<p>After the order has been <strong>canceled<\/strong> by the admin the customer will receive an <strong>Order Canceled\u00a0<\/strong>notification &#8211;<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Order-Canceled.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Order-Canceled.png\" alt=\"Order Canceled\" loading=\"lazy\" \/><\/a><\/p>\n<p>After the <strong>credit memo<\/strong> for the order has been generated by the admin, the customer will receive a <strong>Credit Memo <\/strong>generated notification &#8211;<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Credit-Memo.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/11\/Credit-Memo.png\" alt=\"Credit Memo Generated\" loading=\"lazy\" \/><\/a><\/p>\n<p>That&#8217;s all for the <strong>Magento Twilio SMS Notification.\u00a0<\/strong>Still, have any query or suggestion regarding this extension please get back to us <a href=\"mailto:support@webkul.com\">support@webkul.com<\/a> or raise a ticket at\u00a0<a href=\"http:\/\/webkul.uvdesk.com\" target=\"_blank\" rel=\"noopener\">webkul.uvdesk.com.<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Magento Twilio SMS Notification extension comes with an\u00a0ability to send the respective notification messages to the customers. It is liable for sending text SMS directly to the customers at the time of order status change &#8211; Order Place Order Shipped Cancel Order Invoice Generation Credit Memo Order On Hold Order Un-hold **Note: For International phone <a href=\"https:\/\/webkul.com\/blog\/magento-twilio-sms-notification\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":79,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[5705,2056,5704],"class_list":["post-101208","post","type-post","status-publish","format-standard","hentry","category-magento","tag-customer-order-notifications","tag-magento","tag-twilio-sms-notification"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Magento Twilio SMS Extension | Customer Order Notifications<\/title>\n<meta name=\"description\" content=\"Magento Twilio SMS Notification extension sends text SMS directly to the customers at the time of Order - 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