{"id":542470,"date":"2026-06-11T07:24:25","date_gmt":"2026-06-11T07:24:25","guid":{"rendered":"https:\/\/webkul.com\/blog\/?post_type=case_studies&#038;p=542470"},"modified":"2026-06-11T07:24:30","modified_gmt":"2026-06-11T07:24:30","slug":"chefman","status":"publish","type":"case_studies","link":"https:\/\/webkul.com\/blog\/case-studies\/chefman\/","title":{"rendered":"How Chefman Integrated Two Shopify Stores with Salesforce"},"content":{"rendered":"\n<p><a href=\"https:\/\/chefman.com\/\">Chefman<\/a> has built a reputation on making kitchen life simpler.<\/p>\n\n\n\n<p>Their lineup of air fryers, kettles, toaster ovens, and cookware has found a place in millions of homes.<\/p>\n\n\n\n<p>And then there&#8217;s <a href=\"https:\/\/chefiq.com\/\">CHEF iQ<\/a> \u2014 their smart cooking brand that takes things a step further, giving home cooks the tools and guidance to actually enjoy what they&#8217;re making.<\/p>\n\n\n\n<p>Two strong brands with two dedicated Shopify stores. And for a while, that setup worked just fine.<\/p>\n\n\n\n<p>Until it didn&#8217;t.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Challenge: Two Stores, But No Shared Picture<\/h2>\n\n\n\n<p>For Chefman, both stores were performing well until the team needed a complete view of the business in Salesforce.<\/p>\n\n\n\n<p>That is when the gaps started showing.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Running two separate Shopify storefronts meant that customer orders, account details, and support activity were always split between the two.<\/li>\n\n\n\n<li>Support cases had no reliable connection to order or account history. They have to manually piece together the information from different sources.<\/li>\n\n\n\n<li>There was no consistent sync between the two Shopify stores and Salesforce.<\/li>\n\n\n\n<li>The same customer could appear differently across systems due to manual data handling.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">The Goal: One Reliable System, Not Three Separate Ones<\/h2>\n\n\n\n<p>Chefman needed both of its Shopify stores to talk to Salesforce in real time. More specifically, they needed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer data from both Chefman and CHEF iQ is flowing into Salesforce automatically, with no duplicates<\/li>\n\n\n\n<li>Support cases linked directly to the right customer account and purchase history<\/li>\n\n\n\n<li>A gift card process that could be managed end-to-end inside Salesforce \u2014 from approval to issuance to tracking usage<\/li>\n\n\n\n<li>Clear routing logic so each store&#8217;s data stayed clean and correctly attributed<\/li>\n<\/ul>\n\n\n\n<p>They didn&#8217;t want a workaround. They wanted a setup that would hold up as both brands continued to grow.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why Chefman Chose Webkul<\/h2>\n\n\n\n<p>The Webkul team has done this kind of <a href=\"https:\/\/store.webkul.com\/Shopify-Salesforce-Connector.html\">Shopify Salesforce integration<\/a> before, built around how a business actually operates.<\/p>\n\n\n\n<p>What stood out was the depth of the solution. Webkul didn&#8217;t just map fields and call it done.<\/p>\n\n\n\n<p>The team took time to understand both brands, the support workflows, and the nuances of managing two stores under one Salesforce org.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Solution: Clean and Built Around Their Workflow<\/h2>\n\n\n\n<p><strong>Unified Customer Data Across Both Stores<\/strong><\/p>\n\n\n\n<p>Using eShopSync, both Shopify stores were connected to Salesforce with email-based customer matching.<\/p>\n\n\n\n<p>When a customer places an order, the integration checks if they already exist in Salesforce. If they do, the record is updated. If they don&#8217;t, a new one is created.<\/p>\n\n\n\n<p><strong>Smart Store Routing<\/strong><\/p>\n\n\n\n<p>Since Chefman and CHEF iQ are two separate storefronts, the integration needed to know where data was coming from and where it should go.<\/p>\n\n\n\n<p>A routing logic was set up inside Salesforce using the Case Type field \u2014 Chefman data goes to the Chefman store connection, CHEF iQ data goes to its own.<\/p>\n\n\n\n<p><strong>Gift Card Lifecycle \u2014 Fully Managed in Salesforce<\/strong><\/p>\n\n\n\n<p>A new Gift Card object was created inside Salesforce to handle the full cycle.<\/p>\n\n\n\n<p>The workflow includes an approval step, automatic issuance to the right Shopify store once approved, and live status updates as the card moves from active to used.<\/p>\n\n\n\n<p>If something fails at any point, the record is flagged so the team can catch and fix it.<\/p>\n\n\n\n<p><strong>Case Numbers Mapped to Shopify Notes<\/strong><\/p>\n\n\n\n<p>Every gift card issued carries the originating support case number.<\/p>\n\n\n\n<p>This was mapped to the Shopify Note field, so there&#8217;s always a traceable link between a customer&#8217;s support history.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Impact: A Unified Picture of Store Data<\/h2>\n\n\n\n<p>After the integration went live, the Chefman team had something they hadn&#8217;t had before<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A single, accurate view of customer data across both brands, right inside Salesforce.<\/li>\n\n\n\n<li>Support agents no longer had to jump between platforms to understand a customer&#8217;s history.<\/li>\n\n\n\n<li>Gift card requests that used to involve manual steps and follow-ups now move through an automated approval and issuance process.<\/li>\n\n\n\n<li>Both Shopify stores are syncing in real time, and the data in Salesforce is always current.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>Chefman came to Webkul with two thriving Shopify stores and a Salesforce org that wasn&#8217;t keeping up. <\/p>\n\n\n\n<p>They left with a connected setup that handles customer matching, store routing, gift card management, and support case tracking \u2014 all automatically, and all in one place.<\/p>\n\n\n\n<p>If your business is running on multiple Shopify stores and struggling to get a clear picture inside Salesforce, we&#8217;ve been down this road before.<\/p>\n\n\n\n<p>Reach out to the Webkul team at <a href=\"mailto:support@webkul.com\">support@webkul.com<\/a> or <a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\">raise a ticket<\/a> \u2014 and let&#8217;s build the right setup for your business.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chefman has built a reputation on making kitchen life simpler. Their lineup of air fryers, kettles, toaster ovens, and cookware has found a place in millions of homes. And then there&#8217;s CHEF iQ \u2014 their smart cooking brand that takes things a step further, giving home cooks the tools and guidance to actually enjoy what <a href=\"https:\/\/webkul.com\/blog\/case-studies\/chefman\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":647,"featured_media":542618,"comment_status":"open","ping_status":"closed","template":"","class_list":["post-542470","case_studies","type-case_studies","status-publish","has-post-thumbnail","hentry","platforms-salesforce","industries-electronics"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Chefman Integrated Two Shopify Stores with Salesforce - Webkul Blog<\/title>\n<meta name=\"description\" content=\"Chefman two Shopify stores were performing well, but inside Salesforce, the data was fragmented. 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