{"id":494066,"date":"2025-05-29T14:38:46","date_gmt":"2025-05-29T14:38:46","guid":{"rendered":"https:\/\/webkul.com\/blog\/?post_type=case_studies&#038;p=494066"},"modified":"2025-07-15T09:10:48","modified_gmt":"2025-07-15T09:10:48","slug":"kayu-package-eshopsync-for-shopify-success","status":"publish","type":"case_studies","link":"https:\/\/webkul.com\/blog\/case-studies\/kayu-package-eshopsync-for-shopify-success\/","title":{"rendered":"Kayu Package Boosts Multistore with eShopSync for Shopify"},"content":{"rendered":"\n<p><a href=\"https:\/\/www.kayupackage.com\/\">Kayu Package<\/a>, led by <strong>Katsufumi Wang<\/strong>, is a Japanese brand crafting biodegradable wooden takeout containers. To streamline its growing multistore operations, Kayu partnered with <a href=\"https:\/\/webkul.com\/\">Webkul<\/a> to integrate eShopSync for Shopify. <\/p>\n\n\n\n<p>Their eco-conscious approach makes them stand out, using responsibly sourced wood from smallholder farmers in Indonesia. Their brand philosophy, &#8220;Takeout. Plant. Repeat.&#8221;, reflects their strong mission to reduce waste and encourage sustainability in everyday packaging.<\/p>\n\n\n\n<p>To serve their growing customer base, Kayu Package operates two Shopify stores:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>kayu-package<br><\/li>\n\n\n\n<li><a href=\"https:\/\/kayupackageusa.com\/\">kayu-package-usa<\/a><br><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Challenges <\/h2>\n\n\n\n<p>As Kayu Package expanded its business worldwide, managing operations from two different Shopify stores became increasingly difficult. Some of the important challenges included:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Syncing data from both Shopify stores into a single Salesforce org without duplication.<br><\/li>\n\n\n\n<li>Weak visibility for Shopify order notes and communication history in Salesforce.<br><\/li>\n\n\n\n<li>Require custom data mapping to align Shopify data with Salesforce workflows.<br><\/li>\n<\/ul>\n\n\n\n<p>These issues made it tough for the team to maintain smooth customer service and track complete order history across platforms.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Requirement <\/h2>\n\n\n\n<p>For better Efficiency and to support international growth, Kayu Package requires a centralized solution that could:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sync orders, customers, and product data from both Shopify stores into Salesforce.<br><\/li>\n\n\n\n<li>&nbsp;Full visibility into Shopify order notes and communication from within Salesforce.<br><\/li>\n\n\n\n<li>Understand real-time data flow to help with smooth operations, better reporting, and improved customer service.<br><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Our Solution<\/h2>\n\n\n\n<p>With <a href=\"https:\/\/store.webkul.com\/Shopify-Salesforce-Connector.html\">eShopSync for Shopify<\/a>, we help Kayu Package to customize the integration that meet all of Kayu Package\u2019s needs:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Multistore Integration<\/li>\n<\/ol>\n\n\n\n<p>We enabled syncing of both their Japan and USA Shopify stores into one centralized Salesforce system. This allowed Kayu Package to see and manage data from both regions without any duplication.<\/p>\n\n\n\n<p>2. Custom Enhancements<\/p>\n\n\n\n<p>To improve visibility and workflow:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shopify\u2019s Timeline Activities are now logged as Salesforce Order Activities, connected to the relevant Account. This gives better tracking and clarity for each order.<br><\/li>\n\n\n\n<li>Order Notes from Shopify are synced into Salesforce\u2019s Notes section. This allows the customer service team to access all relevant information without leaving Salesforce.<br><\/li>\n<\/ul>\n\n\n\n<p>Now, the team doesn\u2019t need to jump between platforms, they can view everything in one place.<\/p>\n\n\n\n<p>3. Support Experience<\/p>\n\n\n\n<p>Recently, Kayu Package experienced a sync issue that affected real-time order visibility. Our support team took quick action:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Updated the eShopSync package to the latest version.<br><\/li>\n\n\n\n<li>Diagnosed and resolved the issue efficiently.<br><\/li>\n\n\n\n<li>Recovered and synced all previously missed orders to restore data accuracy.<br><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Results <\/h2>\n\n\n\n<p>With eShopSync for Shopify, Kayu Package achieved the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Seamless Multistore Sync<br>Both Japan and US Shopify stores are fully integrated into Salesforce.<br><\/li>\n\n\n\n<li>Real-Time Data Sync<br>Orders, customers, and inventory data now update in real time with no delays.<br><\/li>\n\n\n\n<li>Better Operational Efficiency<br>Teams can track Shopify order activity and notes directly within Salesforce, making customer service and reporting much easier.<br><\/li>\n\n\n\n<li>Improved Customer Experience<br>With complete order information available instantly, Kayu Package can respond to customer queries more quickly and accurately.<br><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>With the help of eShopSync for Shopify, Kayu Package successfully streamlined their multistore operations, strengthened their international presence, and continued their mission to make sustainable packaging simple and accessible.<\/p>\n\n\n\n<p>Submit Your&nbsp;<a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\">Support Ticket&nbsp;<\/a>Now! <\/p>\n\n\n\n<p>Seeking Guidance? Contact <a href=\"https:\/\/eshopsync.com\/\">eShopSync<\/a> Today!<\/p>\n\n\n\n<p>Mail to \u2013&nbsp;<a href=\"mailto:support@webkul.com\">support@webkul.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kayu Package, led by Katsufumi Wang, is a Japanese brand crafting biodegradable wooden takeout containers. To streamline its growing multistore operations, Kayu partnered with Webkul to integrate eShopSync for Shopify. Their eco-conscious approach makes them stand out, using responsibly sourced wood from smallholder farmers in Indonesia. Their brand philosophy, &#8220;Takeout. Plant. Repeat.&#8221;, reflects their strong <a href=\"https:\/\/webkul.com\/blog\/case-studies\/kayu-package-eshopsync-for-shopify-success\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":656,"featured_media":498155,"comment_status":"open","ping_status":"closed","template":"","class_list":["post-494066","case_studies","type-case_studies","status-publish","has-post-thumbnail","hentry","platforms-salesforce","industries-ecommerce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kayu Package Boosts Multistore with eShopSync for Shopify - Webkul Blog<\/title>\n<meta name=\"description\" content=\"How Kayu Package streamlined its multistore operations using eShopSync for Shopify. 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