ChatWhizz has introduced an add-on called UVdesk Plugin that lets you directly create tickets on the behalf of your customers contacting you via live chat.
Create tickets using a single click during or after the live chat using the UVdesk add-on. In case the issue shared by the customer isn’t resolved and will take time, you can create a ticket on their behalf. The customer will get an email regarding the same and once the issue is resolved, you can get back to the customer via the ticket only. The customers can also reply to you back on the ticket.
The tickets maintain a history of the conversation for future references. Moreover, both admin, as well as the buyer, will get notified of the new reply added to the ticket via email.
ChatWhizz UVdesk Plugin Installation
To install the add-on, visit the Admin Panel of the ChatWhizz. From here, click on the Add-ons menu from the left navigation bar. On this redirected page, you’ll have the add-on listed.
On the left navigation bar, go to Installed Add-ons > UVdesk Plugin > Configuration:
Now, enter Authorization Token (you will get this from UVdesk), enter the UVdesk URL & type. Save the details.
How to Get UVdesk Authorization Token?
Visit UVdesk Dashboard and login. Click on the three dots on top right & click on ‘Profile‘:
On the redirected page, go to the ‘API Access Tokens‘ section & click on ‘New Token‘:
Next, enter a token name:
Here, you will have the token:
This section will have the list of all the created tickets of the organisation.
You can manage the tickets from UVdesk.
How to Create Ticket During Live Chat?
Clicking on the three dots on the top right corner, operator will have these three options: End Chat, Send Mail & Create Ticket. Click on the ‘create ticket‘ option to proceed.
In the pop-up, edit the content if you want and directly create a ticket on behalf of the client:
The ‘Ticket’ section on the back-end will list all the created tickets as shown before. You can manage these tickets from UVdesk.
For support, please leave your query at firstname.lastname@example.org or create a ticket at Webkul UVdesk.