Love Brico Enhances Business Efficiency with Webkul
Love Brico is an Italy-based online furniture store. It specializes in construction and DIY products. The store offers everything you need for your home, including furniture for gardens, bathrooms, and living spaces, all at affordable prices.
In addition to furniture, Love Brico also sells barbecues, ovens, and fireplaces, helping customers create cozy spaces.
With a team that has over 10 years of experience, Love Brico knows exactly what customers need.
In this case study, we will explore how Love Brico utilized Webkul’s extensions and Prestashop Development services to make business smoother.
Furniture E-commerce in Italy
Italy’s furniture market is projected to reach USD 16.44 billion by 2025, growing at an annual rate of 0.84% through 2029.
Renowned for its artistry and sophisticated designs, the industry draws consumers who seek both quality and beauty.
For Italians, furniture isn’t just functional, it’s an extension of style and personality. With e-commerce making shopping more accessible, customers can now explore and purchase stunning pieces from the comfort of their homes.
PrestaShop HelpDesk
Our PrestaShop HelpDesk allows customers to raise tickets directly from the storefront, ensuring quick responses to inquiries.
Delayed support can hurt a brand’s reputation, but with HelpDesk, tickets are categorized into pre-sales inquiries, post-sales issues, and other concerns, making resolution easier for admins.
Admins can assign tickets to agents, automate tasks with cron jobs, and even notify customers about status updates, turning customer service into an effortless experience.
In the competitive furniture industry, Love Brico recognized that strong customer support is key to winning trust. By adopting PrestaShop HelpDesk, they not only enhanced their operations but also deepened customer relationships.
With our module, they were able to respond faster and keep their customers satisfied, making support a smooth and easy part of their business.
PrestaShop Sell in Multiples of Quantities
Our PrestaShop Sell in Multiple of Quantities lets admins set minimum and maximum purchase quantity, preventing stock hoarding and ensuring fair distribution. Businesses can also create sell unit rules for multiple products at once, filtering by categories, brands, and suppliers.
For Love Brico, handling bulk orders was a big part of what they do. They wanted to keep things running smoothly and stay organized.
By setting some purchase quantity rules, they boosted their average order value and improved inventory management.
Conclusion
Love Brico improved their day-to-day work with Webkul’s extensions. These tools made customer support smoother and inventory easier to manage, helping them work more efficiently and build stronger relationships with customers.