Welcome to the Support CenterIn order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
1 - Purchase order ID of the product . e.g (100019834) .
2 - Link of the page where you are getting the problem .
3 - FTP details of the site (Please verify at your end first either it is functioning properly or not .)
4 - Admin login details for Magento or Joomla Or OpenCart or Prestashop etc (also if you have changed the admin url please mention that url too in the ticket .)
5 - While working on the tickets, it may take sometime to resolve the issue. Meanwhile we request you to be patient and once the issue gets resolved we will get back to you.
6 - Please add a single ticket for each issue. Several tickets for the same issue might cause delay in response.
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Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket