Welcome to the Support Center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Please provide the following details in the ticket for fast support .
Note : We are celebrating Diwali this week .Diwali is India's biggest festival [ http://en.wikipedia.org/wiki/Diwali ] . Most of our team member is on leave , celebrating with their family . we are trying our best to ensure no delay in support. but expect delay in replies till 27th oct 2014 .
1 - Purchase order ID of the product . e.g (4759) .
2 - Link of the page where you are getting the problem .
3 - FTP details of the site (Please verify at your end first either it is functioning properly or not .)
4 - Admin login details for Magento or Joomla Or OpenCart or Prestashop etc (also if you have changed the admin url please mention that url too in the ticket .)
5 - Also we are human so sometimes some tickets takes a while so be patience we care about you a lot and will solve every issues you are getting with our product.
6 - Please add a single ticket for your issue , many tickets for the same issues will cause delay in response.
Open A New Ticket
Check Ticket Status
Be sure to browse our Frequently Asked Questions (FAQs), before opening a ticket.