UVdesk – WordPress Free Helpdesk Ticket System

UVdesk – WordPress Free Helpdesk Ticket System

UVdesk – WordPress Free Helpdesk Ticket System integrates the UVdesk system to your WordPress store. This add-on makes use of the UVdesk API to deliver the content using which you can streamline support requests and better serve your customers. Helpdesk builds on the definition to serve the customers by creating a powerful ticket management platform that allows you to centralize all tickets with ticket status, priority, types and much more.

Using this add-on the admin can manage all their tickets from WordPress store admin panel. Customers can also respond to tickets from the front-end of WordPress store. The updates/replies on the tickets will be instantly updated on both the platforms. That is if admin responds to a ticket using WordPress Store then the reply made will also be updated on the UVdesk. All the changes are made in real-time on both the platforms.

This add-on makes use of the UVdesk API to deliver the content.

Features Of UVdesk – WordPress Free Helpdesk Ticket System

  • Integrate UVdesk Helpdesk System with your WordPress Store.
  • Admin can manage tickets from WordPress backend.
  • Admin can reply on tickets.
  • Admin can delete any ticket.
  • Customers can create tickets.
  • Customers can reply to tickets from their WordPress store account on front-end.
  • Real time synchronization between UVdesk Helpdesk System and WordPress Store tickets.

Installation Of UVdesk – WordPress Free Helpdesk Ticket System

The user can easily install the plugin after he has purchased it. The user will get a zip file which he has to upload in the add new plugins menu option in the WordPress admin panel. You will navigate through Plugins->Add New and click the “Add New” menu option as per the snapshot below.
Installation Of UVdesk – WordPress Free Helpdesk Ticket System

After this, you will see an option on the top of your page that says “Upload Plugin“, click the option to upload the zip file.
Installation Of UVdesk – WordPress Free Helpdesk Ticket System

After clicking on the upload plugin option, below that you will see a button “Browse” click on the button to browse for the zip file as per the snapshot below.
Installation Of UVdesk – WordPress Free Helpdesk Ticket System

After browsing the file, click the install now button to install the plugin as per the snapshot.
Installation Of UVdesk – WordPress Free Helpdesk Ticket System

Now when the plugin is installed correctly, you will see the success message and an option to activate the plugin. That is all for the installation part of the WooCommerce Marketplace PayPal Adaptive Payment.
Installation Of UVdesk – WordPress Free Helpdesk Ticket System

Configuration Of UVdesk – WordPress Free Helpdesk Ticket System

After the installation is over, the admin will navigate under -> Dashboard -> Settings and click the UVDesk Settings as per the below screenshot.

Configuration Of UVdesk – WordPress Free Helpdesk Ticket System

Now, another page will open up where the admin needs to configure the application as per the screenshot below.

Configuration Of UVdesk – WordPress Free Helpdesk Ticket System

Here the admin will enter the details as under –

Access Token – You will have to create an access token from the UVdesk Site.

The admin will have to login into their UVdesk account at the website https://www.uvdesk.com/ and then navigate to “Edit Profile”. Here the admin will find the API Access Token menu option. Admin can create a new token by clicking the “Add New Token” option. Now admin will copy the token Id and then paste it in the UVdesk settings in the WordPress backend.

API Copy

Admin Management Of UVdesk – WordPress Free Helpdesk Ticket System

Admin – Ticket Management

For managing and viewing the UVdesk system, the admin has to click on UVdesk tab under Dashboard. Here admin can see all the UVdesk tickets and can view and reply back on the tickets. Admin can also delete tickets from here. Admin can also use the filters to search for any particular ticket.
Admin Management Of UVdesk – WordPress Free Helpdesk Ticket System

When the admin clicks on a ticket, admin can see and reply to the ticket from here.
Admin Management Of UVdesk – WordPress Free Helpdesk Ticket System

Frontend – Customer Ticket Management

Customer will be able to login via the member login page. Here the customer will register if he is a new customer and then he will be able to generate the tickets.
Frontend - Customer Ticket Management

After login, the customers can see all the tickets that they have created. The customer can also view the ticket page by clicking on the ticket. To create a ticket the customer will click the create ticket button.
Frontend - Customer Ticket Management

UVdesk – Synchronization

All the updates and replies made on tickets using WordPress store will be synchronized in the UVdesk account.

UVdesk

That’s all for the UVdeskWordPress Free Helpdesk Ticket System still have any issue feel free to add a ticket and let us know your views to make the module better at webkul.uvdesk.com or mail us at support@webkul.com